Princeton Nassau Pediatrics

I am horrified. I have been talons my children to Princeton Nassau pediatrics For 8 years. Never had a billing issue. I recently received a letter for a bill of $1,374 due to claims unpaid by my insurance company. I called the billing office who was very rude with me and hung up the phone on me when I asked if they can resubmit the claims. I even wrote a complaint letter and asked to speak with a manager and no one responded. I have been sending messages via patient portal letting them know that I contacted the insurance company and was told that it will be resolved in 14 days. Within the 14 days they sent a letter that I was being sent to collections and services for my children will be discontinued. Since then within the 14 days it has been resolved. I have been calling the office and sending messages via patient portal and no one will return my call. I have reached out to the medical director Dr naddleman as prompted by a nurse and no response. You cannot get through to speak with the billing office. This is truly stressful and the worst I’ve seen in healthcare l. I am still in shock and cannot believe this is how they treat patients families

Steve [redacted] and Bob [redacted] convinced me this company they represented was legit and my car that was severely hail damaged would be 110% better after they were finished The night Steve called to inform me my car was ready he told me that he and [redacted] broke up while my car was in the shopHe also told me that I needed to write the check to Hail Poppers instead of Dent Poppers because [redacted] owns Dent Poppers and he owns Hail Poppers The next day I picked up my car and gave Bob the check that I made out to Dent Poppers because this is the company I signed the contract with Afterward Steve called and demanded I write another check to Hail PoppersWhen I told him, "no" he threatened to tow my car away for non-paymentHe also said if he had known I wrote the check out to Dent Poppers he would not have given my keys back to meI have already filed a complaint with the Revdex.com Steve also threatened to tell my insurance company how much I paid to have my car fixedI wan't worried because I knew I did nothing wrong I had to take it to Service King to have some of the moldings replaced after all which cost me a lot more money The inside part of the driver-side back door is coming apart from the seam it is supposed to fit into and Service King told me those things don't come out on their ownMy rep there also told me it can cost to replace it plus labor! Look out for these people!

10/10/- I took my Camaro to Dent Poppers, LLC in September to have the hail damage from back in March/April repairedI was originally told that with the extensive damage on my car that it could take several weeks to complete Even with having to request supplemental damage coverage from my insurance company, the repairs were completed a full week + ahead of schedule When we went to inspect the repair and pick up the car, my husband and one of the technicians noticed a molding that had some minor damage to it ***, immediately stepped in and took control of the situation, ordered the trim piece from Chevrolet and told us that she would take care of it When the trim piece came in, she called us to make an appointment to install the trim piece at our convenienceShe even got toupaint to match the paint for us
The workmanship and customer service provided to us was exceptional My car looks like brand new again We cannot say enough good things about our experience We will definitely use Dent Poppers, LLC again if we are ever in the need We had a truly great experience and would highly recommend Dent Poppers, LLC for hail damage repairs You will be very pleasantly surprised by the results

forgot to replace my 3rd brake light after times calling about it now it ruined my headliner
It was April when I put my truck into the shopFor the hail repair the dent work was not the best either she pulled paint on my roof and never replaced the 3rd brake light and with the rain and time the water has made its way into my headliner in my truck causing it to moldShe's trying to say she worked out a deal with me but that's not the case she hasn't taken any action to fix the problem she ignores it and waits another month to pass by before I call againI'm almost scared to even let them repair my truck againIf she even offered

I signed a contract with Dent Poppers and wrote the check to them but Steve *** demanded another 5,check to be written to Hail Poppers
On April 26, I signed a contract with Dent Poppers at the Quik Kar location on Hwy in Sachse, TXThey were to restore my car from the hail that hit it during the march and April hail storms in our area this yearOn May 5, I picked up my car and paid the repairs in full to Dent Poppers to satisfy my debt per the contract to Dent PoppersSteve ***'s ex-girlfriend, *** ***, owns his Dent Poppers businessBecause they broke up within the last week he wants the money from my car repairs to go to his business, Hail Poppers
My contract is with Dent Poppers so if I write a check to Hail Poppers for Steve ***'s benefit I feel that *** *** could sue me for non-paymentThis is something I am not willing to take a chance onMy family is living on my husband's SSDI payments and his part-time jobI had a stroke th

I would like to take this opportunity to express my appreciation for the service we received from *** *** and her company Dent Poppers She provided prompt and professional service to us and unlike many others I have gone business with in the past did what she promised to get our business and more I would highly recommend doing business with *** and her company because there you can expect prompt honest service at a great price
*** ***

Steve *** and Bob *** convinced me this company they represented was legit and my car that was severely hail damaged would be 110% better after they were finished
The night Steve called to inform me my car was ready he told me that he and *** *** broke up while my car was in the shopHe also told me that I needed to write the check to Hail Poppers instead of Dent Poppers because *** owns Dent Poppers and he owns Hail Poppers
The next day I picked up my car and gave Bob the check that I made out to Dent Poppers because this is the company I signed the contract with
Afterward Steve called and demanded I write another check to Hail PoppersWhen I told him, "no" he threatened to tow my car away for non-paymentHe also said if he had known I wrote the check out to Dent Poppers he would not have given my keys back to meI have already filed a complaint with the Revdex.com
Steve also threatened to tell my insurance company how much I paid to have my car fixedI wan't worried because I knew I did nothing wrong
I had to take it to Service King to have some of the moldings replaced after all which cost me a lot more money
The inside part of the driver-side back door is coming apart from the seam it is supposed to fit into and Service King told me those things don't come out on their ownMy rep there also told me it can cost to replace it plus labor!
Look out for these people!

Review: I received a bill from Nassau Pediatrics in the amount of $373.01 in October 2013 for services rendered on 04/11/13. It was alleged that my insurance company ([redacted]) did not pay the claim and my insurance was not effective at the time of service. After contacting [redacted] from the billing department, she referred me to [redacted] to handle the problem. After speaking to a representative of [redacted], it was advised to me that they would handle the problem with Nassau Pediatrics. I received another bill in December 2013 for the same amount. I again spoke to [redacted] from Nassau Pediatrics who advised me to contact [redacted] to handle the problem and that it was not rectified the first time. After contacting [redacted], I learned the the claim was paid and the check was never received or cleared with Nassau Pediatrics. The representative from [redacted] advised that a new check would be re-issued. I was later told by the same representative that [redacted] from Nassau Pediatrics was advised of the situation and that my account would be placed on a "hold" until payment was received. I received a third bill dated 01/06/14 for the same amount, this time with an accompanying letter threatening that if I did not pay the bill my services would be "limited" to sick visits only. Additionally, my account would be referred to collections by an outside agency and that I am now being charged an additional $20.00 because this balance is more than 60 days past due. I contacted a representative from [redacted] who advised me that the claim was paid on 12/25/13 and cleared in their system. I then contacted and spoke to [redacted] from Nassau Peds who stated that payment was received on 01/07/14 and the bill with letter was sent out before claim. After attempting to rectify the situation three times with [redacted] (which I am required to do by Nassau Ped terms of agreement) and Nassau Peds knowing the situation, I am very upset with the letter I received threatening limited services for my son and threatening collection.Desired Settlement: I am highly upset with the business practices of Nassau Pediatrics. Specifically, I feel that I have exhausted all efforts in attempting to rectify the situation with [redacted]. Nassau Pediatrics was well aware of the situation (even expecting payment) and continued to send me a threatening letter limiting my son's services and threatening collection if I did not contact them within 5 business days. In the end, I feel that the billing department, specifically [redacted], should take factors not in my control (i.e. insurance payments) into consideration and learn to work with their customers instead of sending threatening letters. A simple phone call to me asking me to follow up with my insurance company would of been sufficient on their end. When I tried to get reason and explanation from [redacted] I received a defensive attitude from her and she made me feel like the whole situation was my fault.

Business

Response:

Here is the timeline of events regarding this complaint:

On Ocotber 4, 2013, we received notice from [redacted] that a visit from back in April 2013 was denied because it was outside the effective dates of his policy. On October 16th, we sent [redacted] an invoice from this encounter. On October 21st, [redacted] called our office and said he would speak with his insurance company and have them reprocess the claim. We heard nothing from him or his insurance company until December. On December 3, 2013, we sent another invoice to him along with a copy of our financial policy. On December 9th, [redacted] called and again said he would call the insurance company. Later that day, a [redacted] representative called us and said a payment had been issued months before; that payment was never received by us.

[redacted] said it would take no more than 10 days to process a new payment We reiterated at this time that ultimately this is [redacted]'s responsibility if [redacted] is unwilling or unable to cover the visit. This payment in question was for a date of service that took place nearly 8 months ago. Despite this time lag, we agreed to hold a bill for 10 business days since payment was expected. No payment was received as of 1-6-14.

At that point, because we hadn't heard anything more from him or from [redacted], we sent our 90 day invoice which describes the next steps if payment is not received. Those steps can include collection proceedings and dismissal from the practice. That invoice was sent on 1/6. We received an EOB on 1/7/14, the day after that invoice was sent, with partial payment. A portion of the visit in question was applied to co-insurance/deductible.

We understand [redacted]'s frustration, and we apologize that he had to deal with this situation. He expressed that frustration vehemently when he called our office, using profanity with our staff and speaking disrespectfully to them. We had no way of knowing the EOB and partial payment would be received on 1/7 when we sent his normal invoice out on 1/6.

[redacted] still has an outstanding balance of $179.32, that is over 120 days past due. We would respectfully request that [redacted] settle his outstanding balance with us at this time. This amount is his responsibility, not his insurance company's, and there is no reason for him delaying payment further.

We sincerely hope we can move past this and continue to provide the [redacted] family with their pediatric care. If [redacted] no longer wishes to utilize our office for his family's pediatric care, we will provide him with a copy of his medical records at no cost to him.

Sincerely,

Princeton Nassau Pediatrics, P.A.

Thank-you.

Review: There was a visit that was coded incorrectly and my insurance did not cover it. The physician and nurse all agreed that it should be coded a certain way - they submitted a code to billing department to have it corrected. The billing department refused to change it, saying the physician had no authority to change the primary claim number. (instead they added his new claim has a secondary diagnosis code rather than primary, so it was still not covered by insurance) I had a conference call with the insurance agent and the billing personnel and the insurance agent stated that billing person was not only wrong on not being able to change the code, but also extremely rude.Desired Settlement: I would like to have my entire bill cancelled ($126.13) due to the rude staff that I encountered and the trouble I had to go through in dealing with the billing personnel over 3 weeks to discuss above issue.

Business

Response:

Despite many attempts to explain to [redacted] that we are not able to change diagnosis codes after submission, she refused to pay her balance due. The balance of 126.13 is her true balance. As we discussed with the insurance representative, if we are audited and the billing diagnosis does not match the primary diagnosis, we would be fined and help responsible for inappropriate billing procedures. We did not code the visit incorrectly; the balance is due to benefit limitations within her plan, and is of no fault of ours.[redacted] has already transferred to another practice. This issue has taken up a tremendous amount of our time since her visit back several months ago that caused these charges and this balance. We would appreciate prompt payment at this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the insurance agent told me they should be able to change the diagnosis code and all practices make this correction all of the time. He went through his boss to get the visit covered by insurance. He also agreed that the billing staff at PNP is extremely rude, which is why I transferred my care (not due to the physician or nursing staff...but due to the disrespectful and rude billing staff). Because this has also taken up a lot of my time as well, I will go ahead and consider payment of the bill to resolve the issue but would like to say I reject this response by the business due to their rude nature and inability to understand the issue.

Regards,

Review: After more than 2 years of having received services and paid for at the time by the insurance company and any due copay, the sent us a bill for just under $450. On many request we were not provided the reason for the payment request after two years. The invoice sent in to collection. We had no communication and to this date we've not received proof of correspondence from the collection agency. The collection agency reported the lack of payment to the credit agencies. The payment in question was reversed by the insurance company and we had no idea as to why or what it meant after two years.

The company (Nassau Ped) refuses to address the issues, terminated our account and refused to provide medical services.

The insurance company [redacted]) has confirmed a) the service provider (Nassau Ped) illegally demanded payment as the contact between them was for "zero subscriber liability' b) [redacted] made an error in reversing the payment and communicated the error to Nassau Ped.

Nassau Ped to date has not corrected the error and removed collection on the account,Desired Settlement: Requires acknowledge of the error and apology. Removal of the collection as an error and not as payment made.

Business

Response:

Dear Revdex.com:This is in response to complaint filed by [redacted] in regards to an account with us under the name [redacted]Many allegations in this complaint are completely false. Here is an accurate timeline:On November 21, 2013, we received notice that [redacted] was reversing their payment for dates of service June 22, 2013 and June 25, 2013. No reason was given. When this happens, we always send an invoice to the patient. 99.9% of the time, that invoice starts a conversation with our families. After that conversation, the patient always calls their insurance company, asks for the claim to be reprocessed, and as long as they are working with us and with an insurance company, there are no issues. We need the parent to call their insurance company to ask for this reprocessing to occur.As per our policy, as a result of this reversal by [redacted], an invoice was sent to this family’s home address on December 17, 2013. A second invoice was sent along with our financial policy on Feburary 17, 2014. A third invoice was sent along with a letter describing our collection policy on March 18, 2014. On March 31, a fourth invoice was sentalong with a billing letter which I personally signed. Still no response. On April 15, 2014, we attempted to call this family both at work and on a cell phone number we had listed. Still no response. On April 23, 2014, we sent a certified letter and regular mail letter to the family notifying them they were being sent to collections for failing to address this debt. The family refused the certified letter (it was sent back to us as being refused). We then tried two more times to call this family: May 19 and May 28th, leaving messages each time. Still no response. On June 18th, we had no choice but to dismiss this family from our practice and they were sent to our collection agency for processing. On July 9th, we received a call from the collection agency with [redacted] on the phone requesting the dates of service she was being billed for. No other contact with this family occurred until September 22, 2014 when [redacted] called for an appointment. We explained that she had been sent to collection and that we had tried multiple times to contact her regarding this issue. At any point in this process, she could have called [redacted] and had this issue settled, and called us to let us know this was being handled. She never did.On October 6th, mom called our office and was extremely rude to our staff. She blamed us for this issue, despite our explanation that she could have handled this issue with a simple call at any point to us and to her insurance company. This family has had ongoing billing issues going back to 2008- they have received personalized physician letters requesting payment, have run balances over 90 days multiple times, and have nearly been sent to collections previously. On December 23, 2014, we received a call from [redacted] notifying us that the visits from June would be reprocessed. On December 26, 2014, we received payment from [redacted], and this family’s only outstanding balance is their late fee from this issue, but we have asked the collection agency to not bother with that amount. For these dates of service, we will end up being reimbursed only 50% of our negotiated rates because the collection agency needed to be involved. This family has been dismissed from our practice as a result of this issue, their delinquent payment history, and their continued unprofessional behavior towards our staff.We hope this resolves this matter.