Princeton Watches

Response:September 13, [redacted] Order Number: [redacted] Case Number: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding your return for item [redacted] , Luminox Mens Watch Tactical Pen Gift Set - Black Case - Strap - Date - 200mWe regret that it is taking this long to fulfil your orderDuring your email conversations on September 13, 2017, with [redacted] , he advised that the website allows customers to order items even if the item is out of stockOur website is not tied to our inventory and we have the capability of ordering products we do not have in stock directly from the manufacturerOur website doesn’t indicate that the item is in stock, just that it can be orderedAlso, he advised that the manufacturer has not been shipping items due to a recent move with their warehouseWe value your feedback and are currently looking at ways we can improve the shopping experience by being proactive in advising of any shipping delays if the product is not in stock in our warehouseAs advised the item should be available for shipment at the end of SeptemberA $discount was applied to your order and a new draft was sent with the updated price of the item if you choose to continue with the orderIf you have any additional questions, please contact me directly via telephone at [redacted] or via email at [redacted] between the hours of 8am-4:30pm CT, Monday through FridayWe appreciate your understanding in this matterSincerely, [redacted] Customer Service Manager Princeton Watches CC: Revdex.com Sent on: 9/14/5:34:PM

We regret the inconvenience to the customer, but in this case we need to stand behind our standard return policy The customer has had the watch for over two months and indicated that he had been wearing it At some point, he got water in it and now wants to exchange it for a different watch.Our return policy clearly states that watches must be returned in new, unworn condition Had the watch been defective when he first wore it and within the days, we would have taken it back and returned it to the manufacturer.The manufacturer, [redacted] does have a two year "buckle to buckle" warrantyso the watch can certainly be fixed, but he will need to follow the instructions in his warranty manual [redacted] is in California -- the same state as the customer, so he should get quick service from them[redacted] Princeton Watches

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer may return the watch for a full refund.Please return the watch with all the original packaging and paperwork to Kinsman RoadNewbury, OH 44065The watch must be securely packaged in a box, not a shipping envelope and insured in the event it is lost or damaged in transit.We will refund the original purchase within business days of receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see from the attached .pdf, when you search for the item on google it shows "in stock" at princeton watches It does not say available to order, but says in stock After one clicks on that link stating "in stock" it takes you to the item in question saying "save 28% today and your price includes fast, free shipping(another .pdf attached showing this)This was supposed to be a gift, and it is now over a month $does nothing for this long delay for an item showing in stockThe website should say "all items available to order" versus "we have a large inventory in stock..." as what is stated on the princeton watches website under "about us"https://www.princetonwatches.com/pages/about-usI strongly believe this is a bait and switch when the original email I received talked about receiving money off an additional item.I would like princeton watches to send the item ordered in the fast free shipping that they promised, or send item ***-CW or item *** for the price of item *** The pen set includes item ***-cw, but *** is basically the same watch Surely with the "large inventory in stock..." they have to have one of those items
Regards,
*** ***

After filing the claim ID *** on Monday with you I was away from home for a dayI arrived home to a message from " F*" from Princeton Watches stating that my returned watch was indeed defective and that a credit for full purchase price including my return postage was credited back to
my cardI checked the card and indeed today 10-13-return credit to account from Princeton was receivedI can only assume that your help was instrumental in their sudden change of mindI thank you very much for your help and assistance in this matter. Very Thankful, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for informing us about this customer's experience.Because the customer in good faith thought the watch was defective we are issuing a complete refund.  The watch was evaluated by our QA department and found to be in perfect working order, but we should still have given the customer...

the benefit of the doubt.We issued a credit today to the original credit card for 15.35 which was the shipping deduction.  Since we can't credit the credit card for more than the original amount, our accounting department will be issuing a check in the next week for the $5.78 that the customer spent to return the watch to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for calling our customer's problem to our attention.The customer bought the watch from us two years ago.  We are not sure when the problem started but when we contacted him a few days ago, he indicated that he had been contacting the manufacturer, not us to attempt to solve the...

problem.Even though this item is not covered by the warranty, and is well beyond our return policy, we have ordered a replacement clasp from the manufacturer at our own expense and will send it to him at no charge as soon as it arrives.The customer has indicated that he appreciates this, and is happy with this solution.

April 18, 2018  [redacted]
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[redacted]
 We have received your complaint from the Revdex.com regarding your return for Bulova Silhouette...

Over-Sized Wall Clock - Rustic Metal Numerals - Pine Veneer, item # C4814.  You first notified us of the need to return the item on 2/27/18 through [redacted], we approved the return via [redacted]. On 3/6/18, we responded to an email from [redacted] advising that the return was approved, and the item could be returned. On 3/26/18 an additional request was made to return the item; the return was approved, and a UPS call tag was emailed through [redacted] to assist with the return of the item at no cost to you. On 4/17/18 [redacted] reached out to Princeton Watches because the return had not been completed and the UPS call tag had not been used. On 4/17/18, we reached to you via [redacted], to advise that the return is still approved and that the UPS call tag can be used to return the item at no cost to you. A follow up call was made on 4/18/18 and a message was left advising you that an UPS call tag was resent to return the clock for a full refund.  If you have any additional questions, please contact me directly via telephone at [redacted] or via email at [redacted] between the hours of 8am-4:30pm CT, Monday through Friday.  We appreciate your understanding in this matter. Sincerely,  Rachel [redacted]Customer Service ManagerPrinceton Watches CC:  Revdex.com

We regret the inconvenience to the customer, but in this case we need to stand behind our standard return policy.  The customer has had the watch for over two months and indicated that he had been wearing it.  At some point, he got water in it and now wants to exchange it for a different...

watch.Our return policy clearly states that watches must be returned in new, unworn condition.  Had the watch been defective when he first wore it and within the 30 days, we would have taken it back and returned it to the manufacturer.The manufacturer, [redacted] does have a two year "buckle to buckle" warranty. so the watch can certainly be fixed, but he will need to follow the instructions in his warranty manual.  [redacted] is in California -- the same state as the customer, so he should get quick service from them.[redacted]Princeton Watches

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response:September 13, 2017 [redacted] Order Number: [redacted] Case Number: [redacted] Dear [redacted], We have received your complaint from the Revdex.com regarding your return for item [redacted], Luminox Mens...

Watch Tactical Pen Gift Set - Black Case - Strap - Date - 200m. We regret that it is taking this long to fulfil your order. During your email conversations on September 13, 2017, with [redacted], he advised that the website allows customers to order items even if the item is out of stock. Our website is not tied to our inventory and we have the capability of ordering products we do not have in stock directly from the manufacturer. Our website doesn’t indicate that the item is in stock, just that it can be ordered. Also, he advised that the manufacturer has not been shipping items due to a recent move with their warehouse. We value your feedback and are currently looking at ways we can improve the shopping experience by being proactive in advising of any shipping delays if the product is not in stock in our warehouse. As advised the item should be available for shipment at the end of September. A $30 discount was applied to your order and a new draft was sent with the updated price of the item if you choose to continue with the order. If you have any additional questions, please contact me directly via telephone at [redacted] or via email at [redacted] between the hours of 8am-4:30pm CT, Monday through Friday. We appreciate your understanding in this matter. Sincerely, [redacted] Customer Service Manager Princeton Watches CC: Revdex.com Sent on: 9/14/2017 5:34:28 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is clear that the customer service  thought I WORE the watch for two months before I tried to return it.  This of course is not true.  This watch was a gift for my fiftieth birthday which was 11-2-15.  The watch was bought on 10-3-15 to ensure it was in hand before we left for our vacation. The watch was worn for approximately 24 hours before it was deemed defective and because we are used to doing business with MODERN companies we figured there would be ZERO problem with the return as we had paid quite a bit of money for the product. We even offered to upgrade and purchase a more expensive watch for their troubles.  I am sorry that they are struggling with this brand of watch ([redacted]) and the returns that are coming along with it but that is ot the problem of the consumer. 

Regards,
[redacted]

August 9, 2017 [redacted] Dear [redacted] We have received your complaint from the Revdex.com regarding your return for item [redacted] Mens Strap Watch with White Dial and...

Stainless Steel Case. I apologize for any inconvenience this has caused. During your conversation on August 4, 2017, with [redacted] he advised that we would be accepting the return of the item and a full refund would be issued. A pick-up [redacted] label was created for the return and the item is on its way back to us. Once the item is received in our warehouse a full refund will be processed within 1-2 business days. It was also discussed that to receive the Free [redacted] 2 Day shipping option on an item over $149 it must be selected at the time of check out or the default option of ground shipping will apply. If you have any additional questions, please contact me directly via telephone at 270-780-1448 or via email a[redacted] between the hours of 8am-4:30pm CT, Monday through Friday. We appreciate your understanding in this matter. Sincerely, [redacted] Customer Service Manager Princeton Watches Sent on: 8/10/2017 12:58:01 PM