Pringle Realty

In Febuary 2014 My children and I were victims of domestic violence by my then husband. I went to our loandlords pringle reality to let them know about the issue. From that point on I was harrassed by this company, it started with inspections of the property ,then our oven broke and it took them 6 weeks to fix it. I was then told they wanted me to leave now that my husband was no longer there. I found a new home and was in the process of moving when they said they never got my cashiers check for the rent and locked myself and my kids out of our home. Once they locked us out and wouldnt even allow us to clear the house then they used the fact that the house wasnt cleaned against us. My now ex husband received a bill from them for this. This company is sexiest and made us the victims twice for what had occured this effected everyones health. I wish to warm women of this company.Desired SettlementThere is nothing at this point that would make any of this better the damage to me and my kids have been done.Business Response Regarding case #[redacted]10-21-15Names have been omitted as per the request of the Revdex.com.This is a brief overview of what occurred from March thru July 2014. Some points are in direct response to the tenant's complaint others are just added from our notes, etc. from the time frame. Regarding the tenant's claim that she was harassed by our company this was completely false. We are sorry she feels this way.1. Our client (the homeowner for this property) lives down the street. Our client could not help but to pass by their rental property when driving to and from their own home. At one point in March the owner happened to drive by right as the tenant was taking a dog into their rental. The lease specifically states that no pets are allowed on the property. The owner requested that we do an inspection of the property to see if they did indeed have a dog on site and also, just to check the general condition of the home. The tenant was given proper notice of inspection.2. The oven repair took an extended period of time to get done because our senior property manager wanted to check to see if the stove issue was a simple fix or if he would need to call in an appliance repair person. There was trouble coordinating a time for this initial check as well as for the appliance repair company, as the tenant was unable to meet us there and there were minor children at home alone. And we were not given the new key to the home after the locks were changed in March (due to the protection order the tenant filed against her then husband). 3. When our senior property manager was finally granted access he observed that there was a dog food in a bowl in the kitchen floor. This would show that an unauthorized pet was being kept on the premises by the tenant when it is strictly forbidden in the lease. 4. In May 2014 the tenant requested a new lease for this home, which we would have been happy to provide. However, she needed to be approved as she was not an original lease holder or applicant for the home. We had no qualifying information for her. We requested that she submit an application that we could process and get her approved to be the lease holder. The tenant never submitted an application.5. The homeowner wanted us to notify the tenant that they did not want a lease renewal as she did not show that she could qualify for the property. Pringle Realty filed a no-fault termination notice on June 3rd for the July 31, 2014 lease expiration date.6. Pringle Realty received a notice from the HOA dated June 24th, 2014 letting us know that the HOA "office has received several complaints regarding loud and/or obnoxious noises; screaming & yelling coming from your home".7. The tenant did not pay her July 2014 rent.8. Pringle Realty filed a 5-day pay or quit with the sheriff on July 11, 2014.9. Declaration of Service from sheriff's office shows Receipt of Service for July 14, 2014.10. We posted notice of lock out on July 23, 2014, stating that if rent was received by July 25, 2014 we would not go forward with the formal eviction/lockout.11. The notice stated that the lockout would occur on July 27 or 28, 2014. The tenant was given plenty of notice remove their belongings and clear the home. 12. Part of the security deposit had to be used to pay July 2014 rent. The remaining repairs needed to get the home rent ready, back to the condition that it was given to our tenant, exceeded the remaining balance of the deposit. If the tenant had paid her July rent they would have received a refund. We also notified the tenant's husband of this as he was the lease holder.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My answers will be after there questions.1. Our client (the homeowner for this property) lives down the street. Our client could not help but to pass by their rental property when driving to and from their own home. At one point in March the owner happened to drive by right as the tenant was taking a dog into their rental. The lease specifically states that no pets are allowed on the property. The owner requested that we do an inspection of the property to see if they did indeed have a dog on site and also, just to check the general condition of the home. The tenant was given proper notice of inspection. AT NO TIME HAVE WE OWNED A DOG MY DAUGHTER IS ALLERGIC AS THEY KNOW.2. The oven repair took an extended period of time to get done because our senior property manager wanted to check to see if the stove issue was a simple fix or if he would need to call in an appliance repair person. There was trouble coordinating a time for this initial check as well as for the appliance repair company, as the tenant was unable to meet us there and there were minor children at home alone. And we were not given the new key to the home after the locks were changed in March (due to the protection order the tenant filed against her then husband).THERE WAS ONE DAY I WAS NOT ABLE TO MEET THEM NOT SIX WEEKS AND THEY FORCED ME TO CHANGE THE LOCK BACK WHICH PUT OUR LIVES IN DANGER AND WHEN THEY DID DO THE SO CALLED OVEN CHECK THEY ALSO WENT INTO ALL OF OUR ROOMS UPSTAIRS AWAY FROM THE KITCHEN AND WERE POINTING OUT THINGS THEY THOUGHT NEEDED ATTENTION.NEVER WAS I TOLD IT WAS A HOUSE INSPECTION JUST AN OVEN INSPECTION. 3. When our senior property manager was finally granted access he observed that there was a dog food in a bowl in the kitchen floor. This would show that an unauthorized pet was being kept on the premises by the tenant when it is strictly forbidden in the lease. NEVER HAD DOG BOWL4. In May 2014 the tenant requested a new lease for this home, which we would have been happy to provide. However, she needed to be approved as she was not an original lease holder or applicant for the home. We had no qualifying information for her. We requested that she submit an application that we could process and get her approved to be the lease holder. The tenant never submitted an application.I TALKED TO THEM ABOUT A NEW LEASE BUT AS I COULD SEE I WAS CREALY BEING BULLIED NEVER TURNED IN APPLICATION BEGAN LOOKING NEW HOUSE.5. The homeowner wanted us to notify the tenant that they did not want a lease renewal as she did not show that she could qualify for the property. Pringle Realty filed a no-fault termination notice on June 3rd for the July 31, 2014 lease expiration date.6. Pringle Realty received a notice from the HOA dated June 24th, 2014 letting us know that the HOA "office has received several complaints regarding loud and/or obnoxious noises; screaming & yelling coming from your home".7. The tenant did not pay her July 2014 rent.PAID MY RENT PUT IN THERE DOOR SLOT THEY SAY THEY NEVER GOT IT BUT WOULD NOT ACCEPT NEW PAYMENT8. Pringle Realty filed a 5-day pay or quit with the sheriff on July 11, 2014.THIS IS TRUE9. Declaration of Service from sheriff's office shows Receipt of Service for July 14, 2014.10. We posted notice of lock out on July 23, 2014, stating that if rent was received by July 25, 2014 we would not go forward with the formal eviction/lockout.THEY WOULD NOT ALLOW US TO PAY, THEY THOUGHT I WAS STILL LIVING IN THE HOUSE AND THEY WERE LOCKING MYSELF AND MY KIDS OUT. THIS IS ILLIGAL IN THE STATE OF NEVADA WHEN A DOMESTIC VIOLENCE SURVIOVOR IS LIVING THERE. 11. The notice stated that the lockout would occur on July 27 or 28, 2014. The tenant was given plenty of notice remove their belongings and clear the home. I WAS GIVEN ONE HOUR TO REMOVE MY STUFF.12. Part of the security deposit had to be used to pay July 2014 rent. The remaining repairs needed to get the home rent ready, back to the condition that it was given to our tenant, exceeded the remaining balance of the deposit. If the tenant had paid her July rent they would have received a refund. We also notified the tenant's husband of this as he was the lease holder.IN DIVORCE COURT THE JUDGE SAW THE PITCURES OF SO CALLED DAMAge to the house and came to to the conclution that the so call damage was just me being locked out and not being able to clean the house after removing my stuff.I do not have to pay I dime to this company my ex husband does but as judge ordered in our divorce case. I am concerned for other women in general who are abused by this company. currently the new tendents have 3 violations visable and being that a man resides there nothing is brought up. the owner of this property has a position in his career where he directly effects women that is a scary thing.

Complaint[redacted]:I am shocked by the move out charges. They are so far off the mark I can only assume you were thinking of the wrong home. Even [redacted] noted how nice the house looked and thanked me for keeping it in great shape! I purposefully did not even hang one picture to avoid such issues. [redacted]'s dogs left damage to baseboards and not my 15 yr old dog that I put down part way through the lease. She just slept all day. I video taped the house at move in to document the minor items. Please call me upon reviewing. The net is I am over charged about $947 as indicated at the bottom. Carpet Cleaning - Carpets were professionally cleaned one day before I moved. 02/09/15PURCHASE AUTHORIZED ON 02/07 [redacted] C [redacted] NV CARD $119.95House Cleaning - I cleaned the house personally before moving. That was an option and not mandatory that you have it cleaned as well. Kitchen, Bath, floors mopped, garage. Only some remaining items were left for waste mgt or dump. I agree to that section (see below).[redacted] noted how well the house was maintained and that not a single nail hole had been put in the walls. Whatever damage you feel was there is in my videos. There was NO DAMAGE of ANY KIND.Paint Charges: first there was paint at the property where [redacted] Pringle left it. Not my issue if you decide to buy new paint to pain something that needed no paint.Labor: [redacted] stated he would power wash garage at his move out. He did not. The stains in the garage were there and in the video. My two new cars do NOT leak anything.Dump Run: labor, dump fees, and gas are valid: $57, 38, 5 = $100[redacted] - there is paint at the house as noted above. No reason for this charge.[redacted]: Valid $42.Admin Fee: Why are you charging me an admin fee you charged me one in the beginning to move in. Then I would like a fee for having to go through this at my rate of $175/hour. In summary, only $100 is valid if the WM fees are in the Dump Run total. If noProduct_Or_Service: House RentalDesired SettlementI would like a credit of the funds withheld as explained. If you look online you will find quite a few similar examples posted by others. This company has a habit of defrauding people as evidenced by the [redacted] reviews. Let's make this stop. Hold them accountable. The owner of the oompany acted like he had no ownership interest and said he would check with the property management company. He is the broker of record for that company and according to the website it appears the owner. Business Response This complaint filed against Pringle Realty has no merit whatsoever. [redacted], the previous tenant who has filed this wrongful complaint against our office, has a very unrealistic viewpoint on what are "fair and legitimate charges". It appears that he isn't accepting any responsibility for anything that happened to the property while he lived there for 17 months and is demanding a 100% refund regardless of the condition in which he left the property in. [redacted] wasn't charged for anything that was previously noted on the the MOVE IN CONDITION FORM. In addition to that, he requested additional cleaning be done since he was unsatisfied with the cleanliness of the house upon his moving in. We sent a cleaning Service back out there which cost the landlord an additional $140.00 and [redacted] was warned that due to his request being honored, we would hold him to the same high standard of cleaning upon his move out. We also let him move into the property on 9/19/13 without paying any additional pro-rated rent even though the lease started on 10/1/13. The pro-rated rent would have been $730.00 which he has forgotten about. [redacted] has also claimed that he hired a professional carpet cleaning company and failed to provide proof when asked for a copy of the receipt because it was obvious that that the carpets had been cleaned. In regards to cleaning, his charges were almost identical to what was paid by the landlord prior to his moving in.[redacted] was given copies of pictures in regards to the minor wall and baseboard damage as well as the automotive leaks that had to be power-washed off. Again, none of these were preexisting and were not noted on the MOVE IN CONDITION FORM. All of his complaints and accusations of our office purposely defrauding him is complete garbage. We process well over 100 move out statements per year and we have less than 10 previous tenants that have complained or accused our office of "unfair business practices" over the last decade. So 99% of people are satisfied or feel that they were treated "fairly". We live in a world where it is impossible to please everyone and this is clearly one of those cases.Unfortunately, [redacted] has taken this way too personal and has crossed the line in a bad way. He has taken it upon himself to send the landlord a bunch of nasty emails and threats. He has also begun to go onto [redacted] and slander Pringle Realty in addition to defamation and falsifying our advertising. We intend on sending him an official letter demanding that he cease and desist his unwarranted attacks. I hope that he is just frustrated right now and will calm down. If he continues his illegal assault on our good name, we will have no choice but to press charges and serve him with a lawsuit. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Pringle Realty has a history of tenant issues based on a simple [redacted] search. Any renter should search the name and make up their own mind in an informed manner. He states that the next action should be small claims court per his lease agreement. That is our next step. [redacted] Reviews: http://[redacted] reviews: https://[redacted]Revdex.com: http://www.Revdex.com.org/reno/business-reviews/real-estate/pringle-realty-in-re...⇄ made no attempt to collect any information nor have they provided a copy of the move-in form as requested. I encourage them to provide the document and prove they requested any information before or after charges. Pringle ignored information that was sent. For example, the receipt for carpet cleaning was provided via a cut and paste from bank statement showing charge for cleaning the day before final move out. Noted in email below. This was sent directly to [redacted] Pringle and the property manager. He was also given a check for the partial month rent. It was a Money Order from [redacted]. Funny he now thinks he did not get paid. Please. Example #2: Video showing cleaning of windows: https://mail.[redacted].com/mail/u/0/#search/pringle/14c192c069cd78f2Examples of move-in condition showing all the stains, baseboard damages, etc. [redacted] has ignored these indicating these were post move-in. Pringle cannot show that they ever requested any information. They did not. [redacted] Pringle stated he would request information from the property manager. No inspection was done by Pringle. No pictures were taken as he indicates. In contrast, I provided [redacted] with video and photo evidence to support my claims. I have photos of all areas of the house indicating what was damaged. Pringle and [redacted] are effectively one. They are housed in [redacted] Pringle's building ( an old house) a 100 Vine St in Reno. That has NO signage for [redacted]. That is a simple conflict of interest and seems unethical. The landlord, [redacted] Pringle, also left paint at the house. He did not communicate this to the maintenance team. They saw this as an opportunity to get free paint and bill it to a tenant. The pain is still at the house in the same cabinet where [redacted] Pringle left it. That is noted in the following email to the property manager: [redacted]. Who has never responded. Email sent to [redacted] on Mar 11, 2015:I am shocked by the move out charges. They are so far off the mark I can only assume you were thinking of the wrong home. Even [redacted] noted how nice the house looked and thanked me for keeping it in great shape! I purposefully did not even hang one picture to avoid such issues. [redacted]'s dogs left damage to baseboards and not my 15 yr old dog that I put down part way through the lease. She just slept all day. I video taped the house at move in to document the minor items. Please call me upon reviewing. The net is I am over charged about $947 as indicated at the bottom. Carpet Cleaning - Carpets were professionally cleaned one day before I moved. 02/09/15 PURCHASE AUTHORIZED ON 02/07[redacted] C [redacted] NV [redacted]$119.95House Cleaning - I cleaned the house personally before moving. That was an option and not mandatory that you have it cleaned as well. Kitchen, Bath, floors mopped, garage. Only some remaining items were left for waste mgt or dump. I agree to that section (see below).[redacted] Property Maint:[redacted] noted how well the house was maintained and that not a single nail hole had been put in the walls. Whatever damage you feel was there is in my videos. There was NO DAMAGE of ANY KIND.Paint Charges: first there was paint at the property where [redacted] Pringle left it. Not my issue if you decide to buy new paint to pain something that needed no paint.Labor: [redacted] stated he would power wash garage at his move out. He did not. The stains in the garage were there and in the video. My two new cars do NOT leak anything.Dump Run: labor, dump fees, and gas are valid: $57, 38, 5 = $100[redacted] - there is paint at the house as noted above. No reason for this charge.[redacted]: Valid $42.Admin Fee: Why are you charging me an admin fee you charged me one in the beginning to move in. Then I would like a fee for having to go through this at my rate of $175/hour. In summary, only $100 is valid if the ** fees are in the Dump Run total. If not, then $142 total from Please refund the sum total of: $2500 - $142 = $2358 Less $1410.63 received via checkTotal due Lessee: $947.37Final Business Response [redacted], the previous tenant was mailed another packet of pictures, invoices and explanations of what he was charged and why. I think [redacted] submitted this last response prior to receiving the follow-up packet of pictures and additional info. Nevertheless, [redacted] seems very frustrated and at the same time he is being totally unreasonable and will accept nothing less than what he is demanding. He still has not provided a copy of a paid receipt for carpet cleaning. Yet he continues to slander Pringle Realty and make false and/or exaggerated statements regarding the situation. I am thankful that he has stopped falsifying our advertising on-line and posting slander on [redacted] but he still has not removed the old ones. I will send him another letter demanding that he remove/delete the old postings that slander and defame our good name. Otherwise I will have no choice but to proceed with civil action.It has become very clear that we will never come to any agreement whatsoever unless he has a change of heart. At this point, I don't see any reason to continue with this and for all intentional purposes, this will be our final response. We are just going to have to agree to disagree.

In March of 2013, Pringle Realty billed me for a rekeying service, to which I have promptly paid the bill. The amount was $90.00 Not until March of 2014, I have received an email asking me to pay the bill again since MR. Pringle says he has no record of this. It has been over a year that he had contacted me, and I did not hear back again until August 2014 about this issue.I have spend hours on this issue, primarily corresponding with the vendor, stating why he waited more than a year to contact me, and to have him check his records, while I also retrieve my archives as well as contacting my accountant who was in possession of all receipts at the time. The time I spent was quite a bit and I feel that I really should be billing Pringle Realty for what I normally earn at the rate that I receive for my current full-time employment. This is at least $270.00 that I should be billing Pringle Realty, considering the amount of time I had put in, which I can also document.Nevertheless, after spending a lot of time on email correspondence, he had agreed that if I pay half of what was originally billed, which is for $45, he would issue a receipt and agree to make this issue go away. However, even after he had cashed the check on September 8, 2014, he still has not issued a receipt, which makes me think that he is not interesting in holding up his side of the agreement.Desired SettlementOne thing that Pringle Realty agreed to complete was to issue a receipt. Issue a receipt and please hold up their side of the agreement, including not contacting me again about the issue.Business Response In March of 2013 Pringle Realty was instructed by the property owner to have the property re-keyed by a professional locksmith. This was done as instructed and the property owner was advised that the new keys were left on the kitchen counter with a copy of the bill from the locksmith for the property owner to pay. In January 2014, the locksmith notified Pringle Realty that the bill still remained unpaid. When Pringle Realty emailed the property owner to ask if they had paid the bill, the property owner advised that all of their documentation was with their accountant and could not confirm payment at that time but would confirm payment when the documents were returned from the accountant. On 8/25/2014 the locksmith advised Pringle Realty that the bill remained unpaid. When Pringle Realty contacted the property owner regarding payment as several months had passed since the documents were with the accountant, the property owner advised that they had paid the bill but did not have the record of the cancelled check as that account had been closed. Pringle Realty and the property owner agreed to split the cost of the $90 locksmith bill as a reasonable solution. A receipt was sent to the property owner on 9/30/2014