Print Country

Revdex.com:This business has given me a full refund, so please close my complaint ID [redacted] The resolution is satisfactory Sincerely, [redacted]

Hello, A refund was processed on July 13thWhen Ms [redacted] contacted me to check on her refund, I informed her it was completedThe refund was processed to the credit card that was used for the order and at that time, she states, she no longer has that cardI explained to her, if that's the case, the credit card company will still process the refund and will either apply or send her the paymentWith this route, it may take up to a month or longer for credit card company to apply the credit Please see below the refund detail that was processed on July 13th [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

[redacted] [redacted] Hello, I received this message and when Iogged into the account, there was no option for us to reply, since the case was closed (# [redacted] ) due to no repsonseI apologize for not getting the messages from Revdex.com, this was due to our internal server issueOn 1/29/16, I replied to customer's e-mail, letting her know, the items are no longer available and it has been discontinued by the manufacturer and a refund has been processed for her Please see the refund information below and to revise our status on this issuePlease let me know if you have any questions Transaction ID: [redacted] Result Code: PayPal Transaction ID: [redacted] Timestamp: Jan 29, 14:22:PM Response Message: Approved TransactionType: Credit Authorization Code: Tender Type: [redacted] AVS Street Match: Credit Card Number: [redacted] AVS Zip Match : Credit Card Expiration: / International AVS Indicator: Amount: USD Card Security Code Match: Tax Amount: USD ABA #: Shipping/Freight Amount: USD Cust Ref #: Duty Amount: USD Recurring: No Original Amount: USD Payment Advice Code:What's this ? Original Transaction ID: [redacted] Purchase Order Number: [redacted] Customer Code: [redacted] Supplier Reference #: Comment 1: [redacted]

Hello, We received Ms [redacted] 's complaint via e-mail as well as phone conversationTo ensure both parties focus on other matters than to go back and forth on the issue We've came to a resolution that would be in the best interest of both partiesMs [redacted] is satisfied with the resolution and will be contacting Revdex.com to close out her complaint Thank you and have a great day

Complaint: [redacted] I am rejecting this response because: I would prefer to wait until I receive the refund since there has been promises in the past regarding a refund that not have come to pass.I have contacted my financial institutions regarding any credit I may have received and there have been none [redacted] is said to have transacted the refund Perhaps [redacted] can give an answer as to where the refund was issued Thank you Sincerely, [redacted]

From: [redacted] Sent: Monday, June 06, 10:AMTo: [redacted] Subject: dated complaint filed against Print Country [redacted] ***, I filed a complaint against Print Country back in April for not taking back a broken printer drum They have credited our church's account for the full amount ($67.95), and I have told them that I am satisfied with this remedy I didn't know if this could be shown in their favor or what I should do, I did hear that the case was closed due to not hearing from me (I was waiting on the credit statement to post)Thanks for your help, [redacted] [redacted]

Complaint: ***
I am rejecting this response because:
I have contacted both *** debit card issuers that I have and was informed that I was not given a credit . I only have two *** cards, one with *** ** *** and the other with ***. I do no have a *** *** Account. All other credit cards I own are *** Cards and none of them indicate a credit
Sincerely,
*** ***

Good afternoon,
Customer was contacted to obtained further details on the issue and offered customer a replacement toner cartridgeCustomer requested for a refund instead: and has been informed the Returns Process has been initiated and a request for a call tag has been submitted
and will be e-mailed to customerUpon receipt of the toner, we will issue the proper credit back to customer's credit card

From: *** *** *** Sent: Friday, September 18, 12:PMTo: *** ** *** ***Subject: Re: FW: Complaint# ***Hello Ms ***,*** is our credit card processer and not related to a type of credit card issuedA refund was processed back to the *** credit card number we have on file when you placed the order back in January of this yearI believe you told us, the card is no longer validWe're more than happy to provide the transaction ID number to your financial institute to track down the refundHowever; we've decided for both parties to focus on other important mattersWe're going to be mailing out a check for $to the mailing address we've on file;*** *** ***
*** ** ***Thank you

Complaint: [redacted]
I am rejecting this response because:  I would prefer to wait until I receive the refund since there has been promises in the past regarding a refund that not have come to pass.I have contacted my financial institutions regarding any credit I may have received and there have been none.  [redacted] is said to have transacted the refund.  Perhaps [redacted] can give an answer as to where the refund was issued.  Thank you.
Sincerely,
[redacted]

Hello,
 
A refund was processed on July 13th. When Ms. [redacted] contacted me to check on her refund, I informed her it was completed. The refund was processed to the credit card that was used for the order and at that time, she states, she no longer has that card. I explained to...

her, if that's the case, the credit card company will still process the refund and will either apply or send her the payment. With this route, it may take up to a month or longer for credit card company to apply the credit.   Please see below the refund detail that was processed on July 13th.  
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[redacted] Hello, I received this message and when Iogged into the account, there was no option for us to reply, since the case was closed (#[redacted]) due to no repsonse. I apologize for not getting the messages from Revdex.com, this was due to our internal server issue. On 1/29/16, I replied to customer's e-mail, letting her know, the items are no longer available and it has been discontinued by the manufacturer and a refund has been processed for her.  Please see the refund information below and to revise our status on this issue. Please let me know if you have any questions.
Transaction ID: [redacted] Result Code: 0
PayPal Transaction ID: [redacted]  
Timestamp: Jan 29, 2016 14:22:12 PM Response Message: Approved
TransactionType: Credit Authorization Code:
Tender Type: [redacted] AVS Street Match:
Credit Card Number: [redacted] AVS Zip Match :
Credit Card Expiration: 03 / 2016 International AVS Indicator:
Amount: 22.75 USD Card Security Code Match:
Tax Amount: 0.00 USD ABA #:
Shipping/Freight Amount: 0.00 USD Cust Ref #:
Duty Amount: 0.00 USD Recurring: No
Original Amount: 22.75 USD Payment Advice Code:What's this ?
Original Transaction ID: [redacted]  
Purchase Order Number: [redacted]  
Customer Code: [redacted]  
Supplier Reference #:  
Comment 1: [redacted]

Revdex.com:This business has given me a full refund, so please close my complaint  ID [redacted]. The resolution is satisfactory. 
Sincerely,
[redacted]

From: [redacted] Sent: Monday, June 06, 2016 10:48 AMTo: [redacted]Subject: dated complaint filed against Print Country  [redacted],  I filed a complaint against Print Country back in April for not taking back a broken printer drum.  They have credited our church's account for the full amount ($67.95), and I have told them that I am satisfied with this remedy.  I didn't know if this could be shown in their favor or what I should do, I did hear that the case was closed due to not hearing from me (I was waiting on the credit statement to post). Thanks for your help,   [redacted]

Hello,
 
We received Ms. [redacted]'s complaint via e-mail as well as phone conversation. To ensure both parties focus on other matters than to go back and forth on the issue.  We've came to a resolution that would be in the best interest of both parties.
Ms. [redacted] is...

satisfied with the resolution and will be contacting Revdex.com to close out her complaint. 
Thank you and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for dropping the ball on fulfilling the order. The items are back-ordered, therefore, a refund was processed today. It can take up to five business days for the credit to be applied to customer's credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]