Print Express, LLC

We did not refuse to look at the vehicle, we were not willing to tow the car in at our expenseThe vehicle left in the same condition the in was brought into us by skips auto, we did not alter any fluids or drain fluidsWe looked at a battery issue and over a few weeks started the vehicle multiple times to confirm the repair If the customer feels the battery issue isn't fixed we would be willing to refund the fee we charged for that We did not perform any repairs that had us check or change coolant or oil condition

I’m sorry to hear about Mr***’s bad experience We do our best to make sure all of the information on www.tempekia.com is as accurate as possible at all times Unfortunately, we are victims of technical glitches and human “typos” from time to time On 9/28/2016, stock number [redacted] was incorrectly posted with a price of $15, This vehicle should not have even appeared online, as it had not been through the shop for a safety inspection and couldn’t be sold yet There weren’t even any pictures of the vehicle online at that time- just a stock photo the software system posted to the website Vehicles are not supposed to show up online until they are available for sale We had a major issue when we switched computer systems a few months ago On our old system, trade-ins were entered into inventory once the deal was “finalized” in our business office With our new system, once we “accepted” the deal in our finance office (which we typically did once the customer took delivery), the new system entered the trade into inventory and it appeared online As soon as this issue was brought to our attention, we immediately tried to rectify it We have found a way around this issue and have adjusted our processes so that inventory doesn’t post online until a vehicle has been through a safety inspection Errors can still occur, however We are diligently working to catch and immediately fix kinks in the new software systems we implemented Unfortunately, this was one of those errors We do post a disclaimer on most of the pages on our website in case a customer sees something in error before we get a chance to fix it This disclaimer was on the vehicle detail page for stock number [redacted] when Mr [redacted] looked at the vehicle online Disclaimer: We will make our best efforts that posted prices are always accurate however, we are not responsible for any typographical or other errors that may appear on the siteIf the posted price for a vehicle or service is incorrect due to a typographical or other error, such as data transmission, etc., this Dealership or Pixel Motion, Incare only responsible for the correct price, which will be provided as soon as we are made aware of such error(s)Ultimately, it is your responsibility to ensure that the information is 100% accurate with the Dealer.Posted vehicle images and descriptions on our website is representative to what is provided by our suppliersPlease note that the actual vehicle may slightly differ from its specifications and/or imagesThe Dealership is not responsible for any typographical, pricing, product specifications, advertising or shipping errorsAdvertised prices and availability are subject to change without notice.In the event a vehicle is posted at an incorrect price due to these errors, or if an error in pricing was received from our suppliers, the Dealership reserves the right to refuse and/or cancel these orders.Second key, floor mats, Navigation SD Cards/DVD's and owner's manuals may not be available on all pre-owned vehiclesWhile every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages.As far as the claim we tried to “bait and switch” Mr***, that was not our intention at all Once we realized we could not sell the vehicle, we simply offered Mr [redacted] some alternative options We were willing to offer Mr [redacted] a discount on a different vehicle We even offered to purchase lunch for Mr [redacted] for his inconvenience, which he chose to decline.I apologize that Mr [redacted] was upset that we didn’t even show him the Sorento, but that is per our company policy Our sales personnel are told to not even show a vehicle until it has been through the shop and is fully available for sale There have been times in the past when we thought we would retail a vehicle, but chose to send it to the auction or sell it to a wholesaler after an inspection by our technician We don’t know 100% whether we will consider a vehicle for sale on our lot until after the safety inspection is done.As seen by our excellent customer service ratings on multiple websites, we try our best to take care of all of our customers I’m disappointed that Mr [redacted] feels like we didn’t properly take care of him We are still willing to try and help Mr [redacted] find a vehicle if he chooses to contact us in the future Stock number [redacted] has now been through the shop, pictures were taken and uploaded to the website on 10/10/16, and the vehicle is now available for sale for the correct price of $ Please feel free to contact me for any additional information needed Again, I apologize we disappointed Mr***.Sincerely, Michelle F*Tempe Kia General Sales Manager###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Tempe Kia stands behind the facts provided belowMs [redacted] came to Tempe Kia with her mother, [redacted] on December 8, around 12:30pmMs [redacted] spoke to one of our sales associates and told him she was looking for an SUV with leather, sunroof, heated/cooled seats and [redacted] of the safety featuresThe sales associate showed her a Kia Sorento SXMs [redacted] said that she had $15,to put down and that she wanted to keep her payments under $300/monthAfter test driving the vehicle and negotiating the price, MsMandelson agreed to purchase the vehicleThe deal was sent to the bank for approvalAt that point Ms [redacted] began to calculate the money she was using for the down payment and realized that she did not have $15,to put down and only had $11,This changed the terms of the loan and increased her monthly paymentShe was hesitant about the new payment amount and wanted to think about itAt that point, Ms [redacted] decided to take the rental car she was driving back to Enterprise (about minutes away) so she would not be charged for another dayAfter dropping the rental car off Ms [redacted] came back to the dealership and discussed her concerns with her motherThey both agreed that they could afford the higher payment and agreed to purchase the vehicleMs [redacted] signed [redacted] contracts, documents and disclosuresShe wrote two checks totaling $11,for her down payment and took possession of the vehicle and drove the vehicle homeThe next morning, Ms [redacted] came back to the dealership and said that she did not want the carShe was yelling at everyone in the showroom, including customersI asked her multiple times to calm down so that I could help her, but she would not calm downShe repeated over and over that she was ***owed hours to “return” the carI asked Ms [redacted] to come into my office so that I could understand what she was talking aboutI also told her that we could go over her options, but that once she signed the contract and drove away in the vehicle she could not “return” itAt that point, I went to get her file in order to discuss everything with her and when I returned to my office she had already left the dealership and left the vehicle she purchased in front of the dealershipThe sales manager and sales associate contacted her and asked her to come back to the dealership to go over her concerns and to discuss her dealShe agreed to return later that evening, but she did not show upI assume she is referring to the FTC’s “Cooling-Off Rule” when suggesting that she has hours to cancel, however automobiles are an exception to that rulePlease refer to https://www.consumer.ftc.gov/articles/0176-buyers-remorse-when-ftcs-cooling-rule...⇄ Kia considers customer satisfaction extremely importantWe did everything we could do to help Ms [redacted] however; she signed a contract and took possession of the vehicleMs [redacted] stopped payment on her checks to the dealership after she was in possession of the vehicle and after she had signed a contract agreeing to payTempe Kia did not try to “rip off” her or her mother for $50,as she claimsThey came to the dealership unsolicited and agreed to purchase the vehicleMs [redacted] and her mother were treated fairly and everything was explained to them multiples times before they signed the contracts and drove away in the vehicleTempe Kia cancelled the contract since Ms [redacted] ’s checks were voidedFurther, Tempe Kia has not pursued legal action for the expenses incurred on this transactionMs [redacted] put over miles on a NEW vehicle, returned the vehicle dirty and did not return the spare keyOn the other hand, Ms [redacted] is not out any money for this ordeal yet continues to make accusations and file complaints with numerous entitiesTempe Kia has not contacted Ms [redacted] since the days immediately following her purchase or tried to collect any money from herI would ask that this investigation be closed and that Ms [redacted] refrain from contacting Tempe Kia in the futureThank you,Katelyn H [redacted]

Complaint [redacted] We apologize for the lack of communication with MrCruz We were able to reach Mr [redacted] by email on November 8th We have since then cancelled the service contract with [redacted] The check will be sent to the lienholder of the vehicle, TD Auto Finance, tomorrow the 16th Attached is the email correspondence and a copy of the check Sincerely, Michelle [redacted] General Sales Manager Tempe Dodge Chrysler Jeep Ram

I told the sales guy I only need a moon roof, heated leather seats for my back, and only wanted either red, white, blue or light blue carI never said I need cooling seats or anything elseI have witness My only requirement were moon roof, heated leather seats only, and color red,
white , blue...I was sick of grey and silver. I told him also, I did not want to spend more then $26,for a car.. I also told him I did not have the money den because my car was totaled and did not know what the insurance company was going to do with my car yet. they are lying. and I do not have $11,dollars downI said I did not know he correct amount.they said they could not get into a car with out my mom co signing for me which it another lie.they said they want checks and would hold them until I found out what the insurance was going to do. I stopped payment on both because I did not have enough money down and still waiting on insurance .they have committed fraud on me and my mom.and lied to both of us

We sold this vehicle in November with about 3,miles on the odometerNearly months and 16,miles of driving later we were informed of the crack in the transmissionAlthough we did not feel that the crack in the transmission was present when we sold the vehicle, we decided to help out
the customer and we replaced the transmission at no charge to herShe has her vehicle back and this should close the issueThanks for your time. ?

We will repair the wheelsWe will not replace the wheelsThe wheel repair company does a great job and we have used them for years with very satisfactory resultsThey have repaired many wheels that were far worse than the minor cosmetic scratches on your wheelsYou appear to have your mind made up before the are repairedOur offer to repair and not replace the wheels standsThat is what we are willing to do

*** *** replaced the motor in the car after Tempe Kia refused to look at the carWhen I broke down on the freeway I called *** *** who called Tempe Kia and they refused to look at the carIf the fluids was checked in the car as a simple courtesy check this would have have never happen, but Tempe Kia allowed me to drive off their lot with no fluids in the car which in turn blew the head gasketWhen the car was taken to the dealer it definitely had fluids in it*** *** still has the old motor

We contacted Ms*** directly and worked with her on a resolution. We agreed to her request for a partial reimbursement of $1,150. Ms*** picked up her check at the end of last week. It is our understanding that she is now satisfied. Please feel free to contact me if
any additional documentation is needed.Michelle F*General Sales Manager at Tempe Dodge Chrysler Jeep Ram*** ***

RE: ID #*** *** ***To Whom It May Concern,This letter is in response to the complaint filed by *** *** in regards to the fact that his RAM pickup needed transmission repairs on April *** *** states that we had changed his transmission fluid in January
which is not the caseWe changed the transmission fluid as well as the engine oil on February on our Repair Order #***The cost of the work performed was $The mileage was 101,at that timeI am enclosing a copy of that Repair Order for you to see.*** *** first came to the dealership for a routine Engine Oil Change on July when his vehicle had 84,milesThe last time we changed the engine oil on his vehicle was on February when the truck had 134,milesI am assuming that he is misremembering which service was for the transmission fluid change (February 2014) and the last engine oil change (February 2015).*** *** drove his vehicle over 33,miles in just over one year which is approximately 2,miles per monthHe does not say how many miles were on the truck when the transmission failed in April 2015, but I estimate that it was over 140,milesAs you can see, we changed the transmission fluids nearly months earlier and 40,miles before he repaired his transmission on April 2015.As to the claim that since the transmission fluid was thick and black, that is completely when the torque converter failsWe cannot be completely certain if this was the case or not since we had no opportunity to see the transmission prior to it being repaired, however, we assume that this is what most likely happened to his truck.*** *** goes on to explain that he did not have the money for the repairs and that he “did not have good credit” so he basically had to search for a repair facility that would allow him to make monthly paymentsAgain, because we never saw the transmission, we have no way of knowing if Advanced Transmission’s charge of nearly $2,was a good value or not for *** ***He does say that he is very happy with both the work performed by *** *** and the financial arrangements that they made with him to repay them for the work performed.*** *** has a RAM pickup with approximately 140,miles that needed a transmission repairThis is not our fault in any way or because of any negligence on our part as he suggestsTempe Dodge has no liability at all to either perform transmission repairs or pay another service facility to repair *** ***’s vehicleWe respectfully refuse to pay him $1,that he paid to fix his vehicle. Sincerely, *** ***, GM

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The wheels were in perfect condition until after the rear tires were replacedThey are not "scratches"They are gouged and scarred up deep into the metalI have had to talk to several employees due to getting no response to my messages or emailsThis is not a scratched fenderThese are
damaged wheels done due to the negligence and lack of training by a Tempe Dodge employeeI am not asking for a new carI'm asking that the damaged wheels be replacedMike P*** already agreed to replace them and admits he changed his mind only after finding out the cost on the wheelsThe "company" he refers to only does touch up paint that will wash or wear offIt is not the correct way to attemp a fix on these wheelsYou can even see they were not previously damaged in the Tempe Dodge ad pictures when they were advertising the carWhen I asked Mike if I let them "repair" the wheels and am not happy with the results would he then replace themHe would not give me an answerI still believe replacing the wheels is the correct way to remedy this situation they caused and have fought not to doI'm not asking for a new carI am asking for new wheels and the correct Perelli Nero Zero A/S tires

Please see the attached file with our response to the complaint and all corresponding documentation. I will also fax the same documents to (*** in case there are any issues opening the file. Please feel free to contact me with any questions or if any additional
documentation is needed.Michelle F*General Sales Manager*** ***

We did not refuse to look at the vehicle, we were not willing to tow the car in at our expense. The vehicle left in the same condition the in was brought into us by skips auto, we did not alter any fluids or drain fluids. We looked at a battery issue and over a few weeks started the vehicle multiple times to confirm the repair.  If the customer feels the battery issue isn't fixed we would be willing to refund the 130.00 fee we charged for that.  We did not perform any repairs that had us check or change coolant or oil condition.

To whom in may concern,    This is the first time we are hearing about this issue. Please see attached paper work. Is there any documentation of what happen to the vehicle?       thank...

you,                 Scott P[redacted]

[redacted], I am sorry for the confusion about the $25 gift card offer on our website. I went into the system and I could not find your name listed as having registered for the offer. The whole system is automated and pretty simple actually. I am sorry the [redacted] did not walk you through the process....

Please go onto the website and register and I will follow up and get the card issued to you. This is all handled by a third party company, not by us here at the dealership. Please email me at [redacted] when you have registered and I will make sure you get the card. Thanks, [redacted]

To Revdex.com,This is letter is in response to case #[redacted]. We at Tempe Kia looked an electrical issue on vin [redacted]. The vehicle was brought in by a Repair shop [redacted] on 6-26-17 for a repeat battery issue, we looked at the vehicle for this concern. The vehicle then...

apparently left our shop and had a major engine failure.  We never saw the vehicle after that point. When talking to the customer I informed him we never looked at or performed any other repairs or diagnostic on the vehicle.  Mr. [redacted] then referred me To [redacted] who had actually brought the car in. When speaking with [redacted] I was told they had already replaced the engine for the customer already. [redacted] told me the vehicle had no coolant and had bad head gaskets. Iwas then told [redacted] has already replaced the engine and was the party that placed consumer complaint. Tempe Kia did not contribute to any problems to this vehicle. We have also never looked at this vehicle after the failure to know whathappen to the engine.Thank you,Scott P[redacted]

Tempe Dodge is working with the customer directly to resolve this issue. We have been in contact with Tara Johnson and have scheduled a time for her to bring her vehicle in for repairs. Tempe Dodge will update Revdex.com of the outcome once the repair has been made.

On 2/8/17, I spoke with Mr. [redacted] regarding his experience with the customer service he received from Tempe Dodge.  Mr. [redacted] wasn’t sure he wanted to complete the transaction due to the rudeness of our employee. I listened to what happened and apologized on behalf of our employee.  I...

reassured him we do not condone that behavior and asked for a chance to make it right.  Mr. [redacted] ultimately agreed to complete the transaction and came in to pick up his new Journey.  We received a copy of the Chrysler survey filled out by the customer on 2/10/17 where everything was marked 8-10 on a scale of 1 to 10.  My understanding is that Mr. [redacted] is now satisfied.  He is more than welcome to reach out to me directly if there are any other issues that need to be addressed.  I appreciate his business and for bringing the issue to my attention.   Sincerely, Michelle F[redacted] General Sales Manager Tempe Dodge Chrysler Jeep Ram [redacted]