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Complaint: [redacted] Thank you for your assistance in finally getting a response from Oakmont I am rejecting this response because: 1) Ms [redacted] 's letter is the first reply by Oakmont to our e-mails of Feb18, April & May 6, & letters of Feb& 23, about "the opening & closing of the grave for [redacted] cremains" During a very brief phone call ( [redacted] ***) on Feb17, (pursuant to our e-mail of that day) we were advised (1st time) about the receipt & placement of our grave marker The call was immediately disconnected by the Oakmont representative when we stated that [redacted] cremains needed to be buried There was a total delay of months in processing the marker paperwork & then advising us about its placement During that time Oakmont never initiated any contact with us about the status of this prepaid marker 2) Oakmont had a signed "proof" by Dec8, (fax) & it is exactly the same as the one now on the grave site During the following months no one from Oakmont ever contacted us to say that that the faxed "proof" was unsatisfactory It was also not mentioned when we periodically called about the marker Finally, in Septwe sent an e-mail & visited Oakmont We were asked to sign more Oakmont/StoneMor paperwork & another marker "proof" which was identical to the Dec8, "proof" Again we were advised that the "proof" would be sent to Pennsylvania & that it would take several months Again we heard nothing until we sent an e-mail on 2-17- 3) Yesterday (May23) we sent an e-mail to Oakmont (Ms [redacted] ) inquiring about amount of refund for burial of [redacted] cremains & future expenses for ourselves Today that was followed by a similar fax & a mailed letter A copy of the e-mail will be separately forwarded to the Revdex.com We ask that this complaint not be closed until we receive a timely response from Oakmont Please refer to many adverse comments about Oakmont, including [redacted] ***, at Yelp.com, Yellowpages.com, & Linkedin.com (including former employees) It appears to us & others that Oakmont emphasizes sales, but often neglects actual services There appears to be a very high & quick turnover of counselors at Oakmont Not one of the counselors that we previously met at Oakmont is still there Sincerely, [redacted]

Please see attached

Complaint: [redacted]       Thank you for your assistance in finally getting a response from Oakmont.
I am rejecting this response because:
1)  Ms. [redacted]'s letter is the first reply by Oakmont to our e-mails of Feb. 18, April 28...

& May 6,  & letters of Feb. 22 & 23, about "the opening & closing of the grave for [redacted] cremains".    During a very brief phone call ([redacted]) on Feb. 17, 2016 (pursuant to our e-mail of that day)  we were advised (1st time) about
the receipt & placement of our grave marker.   The call was immediately
disconnected by the Oakmont representative when we stated that [redacted] cremains needed to be
buried.  There was a total delay of 17 months in processing the marker paperwork & then advising us about its placement.     During that time Oakmont never initiated any contact with us about the status of this prepaid marker.                                         ...⇄
2)  Oakmont had a signed "proof" by Dec. 8, 2014 (fax) & it is exactly the same as the one now on the grave site.  During the following 9 months no one from Oakmont ever contacted us to say that that the faxed "proof" was unsatisfactory.  It was also not mentioned when we periodically called about the marker.  Finally, in Sept. 2015 we sent an e-mail & visited Oakmont.  We were asked to
sign more Oakmont/StoneMor paperwork & another marker "proof" which was identical to the Dec. 8, 2014 "proof". 
Again we were advised that the "proof" would be sent to Pennsylvania
& that it would take several months.  Again we heard nothing until
we sent an e-mail on 2-17-16.   3)  Yesterday (May23) we sent an e-mail to Oakmont (Ms. [redacted]) inquiring about amount of refund for burial of [redacted] cremains & future expenses for ourselves.  Today that was followed by a similar fax & a mailed letter.  A copy of the e-mail will be separately forwarded to the Revdex.com.  We ask that this complaint not be closed until we receive a timely response from Oakmont.
Please refer to many adverse comments about Oakmont, including [redacted]
[redacted], at Yelp.com,  Yellowpages.com, & Linkedin.com (including
former employees).  It appears to us & others that Oakmont
emphasizes sales, but often neglects actual services.  There appears to
be a very high & quick turnover of counselors at Oakmont.  Not one
of the counselors that we previously met at Oakmont is still there.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  See e-mail below that was sent to Oakmont today.  Please do not close "complaint" until we receive  the requested clarifications from Oakmont, & have also received the indicated  refund check.  Dear Cemetery Adm./Ms. [redacted]:Re:  Letter sent to us on May 24, 2016Today we mailed & faxed signed requests for cancellation & refund for contract [redacted] ([redacted] cremains burial).  Per your letter the refund would be $2234.98.  It has always been our understanding that we have four (4) interment rights for Garden of Repose 11s/2e, A1 & A2.  Please clarify that we will continue to have 4 interment rights.  The number of interment rights does not appear to be stated in "Certificate of Interment Rights" No[redacted] Your letter states that all cemetery expenses for us [redacted] are paid for.  Please verify that this includes:1.) Initial & Final Fees for interments (including excavations for vault installations & burials).2.)  Sets of chairs  with canopies for each of us.  (See contract # [redacted]As indicated by the signed requests sent today please send the refund check to us at this address:  [redacted]Sincerely & Thanks,[redacted]
[redacted]
[redacted]