PrintingCenterUSA

Revdex.com Customer Comment ID of [redacted] OUR OFFER TO REPRINT THE ENTIRE JOB AT PRINTINGCENTERUSA’S EXPENSE IS STILL OPEN They brokered my order out to another printing company (CAN DO PRINTING) without my knowledge as explained to me by their employee Melissa S [redacted] Printing Center USA reserves the right to subcontract all or any portion of an order to an outside vendor The order arrived without the UV coating that I ordered and pre-paid in full“98% of the booklets arrived damaged in shipment due to poor / insufficient packaging on the part of the printer” PrintingCenterUSA accepts the responsibility of not UV Coating and not properly bindingWe suggested that she ship the books back and we would reprint the cover with UV coating, re-saddle stitch and ship back to her This was not acceptable to herWe made several suggestions on how we might fix the problemNone were acceptable to her The “98% of the booklets arrived damaged in shipment due to poor / insufficient packaging on the part of the printer.” statement was never expressed to us but would have been taken care of with the reprint if she had accepted We then offered to reprint the entire job upon receipt of returned merchandise at PrintingCenterUSA’s expense as stated in our guaranteeShe did not want to return the damaged merchandiseShe refused stating she wanted to have a complete new job and be able to keep the damaged one, thus having an additional order for freeWe stated that’s not the way the guarantee works The Offer Is Still Open for Her To AcceptReturn the Damaged Merchandise and We Will Reprint GUARANTEE If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email or call 800-995-within days of receipt of your orderReturn instructions will be providedUpon receipt of returned merchandise, Printing Center USA will reprint the order at our expense, from your original fileWe reserve the right to determine whether a manufacturing error or defect has occurredIf new files are submitted or additional corrections are made, additional charges will apply This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the orderWe are not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.This guarantee does not cover fees for mailing service, postage, associated incidental or consequential damages or claimsPrinting Center USA is not liable for U.SPostal Service, UPS, FedEx or other carrier's delivery errors, including loss or delay, and will not refund shipping and handling costs

Dear Ms [redacted] : Good afternoonI am formally requesting that my complaint be re-opened I have read the response from the business manager at Printing Center USA and his statements are for the most part untrue The resolution they offered to me of issuing a call tag to return the books and for them to simply replace the covers with the UV coating is NOT acceptable to me Here are the issues that remain [1] The corners of each and every book I received are damaged (torn at the top and bottom corners) [2] Binding is not professional [3] UV coating that we paid for was not applied Evidence of my claim will be cheerfully provided It would also be important to note that the business manager stated in a telephone conversation to me personally that he would not be reprinting my order due to the expense to his company I can only surmise that this is his position because he had another company (Can Do Printing) print my order and he doesn't want to pay the expense of having it reprinted It remains my position that a full refund or reprint is the only fair outcome Thank you, [redacted]

The business manager did agree to reprint in full with a return of the damaged merchandiseShe refused The offer of a full refund or reprint in full that she is entitled to Is still open for her to acceptFrom my understanding of the situation she wants to keep the damaged merchandise, refuses to return it and still wants PrintingCenterUSA to reprint the job, thus giving her double the amount of productThis is not a for SaleNowhere does our guarantee state she can keep the damaged merchandiseWhat doesn’t she understand about this? RETURN THE DAMAGED MERCHANDISE AND WE WILL REPRINT Our Guarantee specifically states: If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email or call 800-995-within days of receipt of your orderReturn instructions will be providedUpon receipt of returned merchandise, Printing Center USA will reprint the order at our expense, from your original fileWe reserve the right to determine whether a manufacturing error or defect has occurredIf new files are submitted or additional corrections are made, additional charges will apply This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the orderWe are not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.This guarantee does not cover fees for mailing service, postage, associated incidental or consequential damages or claimsPrinting Center USA is not liable for U.SPostal Service, UPS, FedEx or other carrier's delivery errors, including loss or delay, and will not refund shipping and handling costs Maximum refund per order or customer is $The only remedy for problems with orders over $is reprinting of the order to correct product defects Printing Center USA reserves the right to subcontract all or any portion of an order to an outside vendor Sincerely Craig B [redacted] PrintingCenterUSA

Dear Ms. [redacted]:
Good afternoon. I am formally requesting that my complaint be re-opened.  I have read the response from the business manager at Printing Center USA and his statements are for the most part untrue. 
The resolution they offered to me of issuing a call tag to return the books and for them to simply replace the covers with the UV coating is NOT acceptable to me.  Here are the issues that remain ...
[1] The corners of each and every book I received are damaged (torn at the top and bottom corners). 
[2] Binding is not professional.
[3] UV coating that we paid for was not applied.
Evidence of my claim will be cheerfully provided.  
It would also be important to note that the business manager stated in a telephone conversation to me personally that he would not be reprinting my order due to the expense to his company.  I can only surmise that this is his position because he had another company (Can Do Printing) print my order and he doesn't want to pay the expense of having it reprinted.
It remains my position that a full refund or reprint is the only fair outcome.  
Thank you,
 
[redacted]

The business manager did agree to reprint in full with a return of the damaged merchandise. She refused.
The offer of a full refund or reprint in full that she is entitled to Is still open for her to accept. From my understanding of the situation she wants to keep the damaged merchandise, refuses to return it and still wants PrintingCenterUSA to reprint the job, thus giving her double the amount of product. This is not a 2 for 1 Sale. Nowhere does our guarantee state she can keep the damaged merchandise. What doesn’t she understand about this?
RETURN THE DAMAGED MERCHANDISE AND WE WILL REPRINT.
Our Guarantee specifically states:
If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email or call 800-995-1555 within 30 days of receipt of your order. Return instructions will be provided. Upon receipt of returned merchandise, Printing Center USA will reprint the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges will apply.
This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.This guarantee does not cover fees for mailing service, postage, associated incidental or consequential damages or claims. Printing Center USA is not liable for U.S. Postal Service, UPS, FedEx or other carrier's delivery errors, including loss or delay, and will not refund shipping and handling costs.
Maximum refund per order or customer is $2500. The only remedy for problems with orders over $2500 is reprinting of the order to correct product defects
Printing Center USA reserves the right to subcontract all or any portion of an order to an outside vendor.
Sincerely
Craig B[redacted]
PrintingCenterUSA

Revdex.com Customer Comment ID of [redacted].
 
OUR OFFER TO REPRINT THE ENTIRE JOB AT PRINTINGCENTERUSA’S EXPENSE IS STILL OPEN
1.       They brokered my order out to another printing company (CAN DO PRINTING) without my knowledge as explained to me by their employee...

Melissa S[redacted]
Printing Center USA reserves the right to subcontract all or any portion of an order to an outside vendor.
2.       The order arrived without the UV coating that I ordered and pre-paid in full. “98% of the booklets arrived damaged in shipment due to poor / insufficient packaging on the part of the printer”.
PrintingCenterUSA accepts the responsibility of not UV Coating and not properly binding. We suggested that she ship the books back and we would reprint the cover with UV coating, re-saddle stitch and ship back to her.  This was not acceptable to her. We made several suggestions on how we might fix the problem. None were acceptable to her.
The “98% of the booklets arrived damaged in shipment due to poor / insufficient packaging on the part of the printer.” statement was never expressed to us but would have been taken care of with the reprint if she had accepted.
We then offered to reprint the entire job upon receipt of returned merchandise at PrintingCenterUSA’s expense as stated in our guarantee. She did not want to return the damaged merchandise. She refused stating she wanted to have a complete new job and be able to keep the damaged one, thus having an additional order for free. We stated that’s not the way the guarantee works.
 The Offer Is Still Open for Her To Accept. Return the Damaged Merchandise and We Will Reprint.
GUARANTEE.
If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email or call 800-995-1555 within 30 days of receipt of your order. Return instructions will be provided. Upon receipt of returned merchandise, Printing Center USA will reprint the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges will apply.
This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.This guarantee does not cover fees for mailing service, postage, associated incidental or consequential damages or claims. Printing Center USA is not liable for U.S. Postal Service, UPS, FedEx or other carrier's delivery errors, including loss or delay, and will not refund shipping and handling costs.

The company I work for is in Canada (as I am as well, of course) and they prefer to pay for shipping (from USA) than to get things printed with any of the cheap options available here, that's how happy we are with their results.
Our experience so far have been pretty good. Personally, what I love the most is that they receive working files (nothing of that "outline your fonts" nonsense) and there is quite a bit of room for customization (you can upload your own artwork), if you don't see the options you need on their website you just deal with a sales rep who will give you a customized quote, receive your working files, payment and everything. I have printed postcards, bookmarks and booklets and the quality of work was pretty good (and being a graphic designer I can certainly attest that). Shipping on time as well.
I can say the experience is almost the same as when dealing with your regular VERY expensive printing shop, the difference being that you don't have to pay outrageously to get good service and quality of work.
Special thanks to [redacted] and [redacted], outstanding customer service guys!

wow is all I can say, a very big shout out to this company, I must of called and e-mailed them 20 times, and they were so kind, even though I made the mistakes,We caught it on time, and they halted every thing, to fix our order for us, 250 perfectly printed calendars, with perfect pics, no smudges nothing, PERFECT, Thanks again to all of you that helped us on this project, [redacted], @ [redacted]