Priority Automotive

Initial Business Response /* (1000, 8, 2015/08/20) */
I have received your letter on Tuesday August 11th, on Wednesday August 12th, Hector *** called in to our shop to make an appointment for the final smog repairs to his Ford Fas we discussed over the phone on August 3rdHe stated he
was ready to bring in to fix smog portion for the vehicle to pass smogI told Mr*** I was confused, because the day before I had received a letter of complaint that was filed with the Revdex.com by his wife, Christina ***He apologized for the letter and asked us to disregard the letterMr*** and I discussed over the phone all previous problems and he accepted our apologiesMr*** brought in his Ford Fon Monday August 17th, had repairs done, passed smog and paid for in fullThe ***'s are very good customers and I have always gone above and beyond to make them happy as I will continue to do soI was very disappointed to find out the problems that my employees have caused to Mrand Mrs.*** , and I have taken full responsibility for the actions of my employees while I was out for surgery and have offered Mr.*** to take care of any damages to his vehicle he thinks we may have caused which will be repaired at his convenience, to which he agreed
Initial Consumer Rebuttal /* (2000, 10, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)