Priority Motors Richmond Inc.

We do not hold cars without a deposit of $on New cars If this was a used car it’s depends on the unit, because of availability on used vehicles we usually do not even take a deposit

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

*** ***,
I apologize for not responding sooner, I just received the complaint and can address our position for you todayThe vehicle in question was in our shop for an oil changeOur technician was backing the vehicle out of our shop and bumped an oil containerThe damage was
limited to the bumper, a place the size of a baseball, and a tail light was cracked(I have attached pictures)We immediately notified the customer, showed her the damageShe commented that “these things happen”We put her in a rental car at our expense and sent her on her wayprocedures for this repair would have us repair the damage and paint the area with color and a clear coat for protectionThe approximate cost is about $During the repair, the paint kept flaking off, so we stripped the entire bumper (pictures attached) and repainted it completelyWe replaced the tail light and advised her the vehicle was readyUpon arrival, she noticed how shiny the bumper was and also moisture in the new tail lightWe advised her that we would replace the light again, but her other panels were fadedThis is not uncommon for a year old vehicleWe replaced the light and she came back the next dayWhen she returned to pick up her car, she wanted to speak with the shop Manager, *** ***A gentleman with her did most of the talking and requested we paint the entire vehicleWe explained that we would not be able to do that and she stated that would be the only thing to make her happyShe asked *** *** for some kind of compensation for damaging her vehicleWe advised her that we put the vehicle back to pre accident condition and that was all we would doThey took the vehicle and let the shopI am sorry that it has come to this, but feel we have done everything we can to put the vehicle back to pre-accident conditionPlease let me know if I can be of any other service
*** ***
Priority Automotive Richmond

Review: On Monday October 20, 2014, I visited the dealership to get an oil change for my [redacted] that I purchased from the dealership on 03.26.14. While waiting for the service to be performed on my car, the service technician neglectfully wrecked my car. The technician failed to look back while driving my car in reverse and backed it into an oil tank which caused damage to my driver rear light and the bumper. They advised me they will repair the damage and provide me a rental car in the meantime. I received a call on 10.22.14 that my vehicle was ready for pick up. Upon inspection my vehicle was not repaired to my satisfaction. The rear light had moisture inside of it and the dealership simply put on a new bumper and made no attempt to make my car whole by painting the entire vehicle. My back bumper is shiny however the rest of the car is dull. They performed a botched job on my vehicle and I'm now concerned that there may be under-carriage damage that they are trying to cover up as well. I escalated my concerns to [redacted] and spoke with the service supervisor [redacted]. [redacted] stated he will only repair the light again and there's nothing more that can be done.Desired Settlement: I feel as though my vehicle was damaged by no fault of my own and due to the dealership's negligence, I want another vehicle or reasonable accommodations on the vehicle I have; i.e: a paint job for the entire car and a new set of tires since the technician failed to look behind him, backed my car into an oil tank and spilled oil on the ground. I now have a car that is not in the same condition in which I brought it and the damage was caused by the dealership themselves.

Business

Response:

[redacted],

I apologize for not responding sooner, I just received the complaint and can address our position for you today. The vehicle in question was in our shop for an oil change. Our technician was backing the vehicle out of our shop and bumped an oil container. The damage was limited to the bumper, a place the size of a baseball, and a tail light was cracked. (I have attached pictures). We immediately notified the customer, showed her the damage. She commented that “these things happen”. We put her in a rental car at our expense and sent her on her way. Normal procedures for this repair would have us repair the damage and paint the area with color and a clear coat for protection. The approximate cost is about $150.00. During the repair, the paint kept flaking off, so we stripped the entire bumper (pictures attached) and repainted it completely. We replaced the tail light and advised her the vehicle was ready. Upon arrival, she noticed how shiny the bumper was and also moisture in the new tail light. We advised her that we would replace the light again, but her other panels were faded. This is not uncommon for a 4 year old vehicle. We replaced the light and she came back the next day. When she returned to pick up her car, she wanted to speak with the shop Manager, [redacted]. A gentleman with her did most of the talking and requested we paint the entire vehicle. We explained that we would not be able to do that and she stated that would be the only thing to make her happy. She asked [redacted] for some kind of compensation for damaging her vehicle. We advised her that we put the vehicle back to pre accident condition and that was all we would do. They took the vehicle and let the shop. I am sorry that it has come to this, but feel we have done everything we can to put the vehicle back to pre-accident condition. Please let me know if I can be of any other service.

Priority Automotive Richmond

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I went to this dealership to find a car. I found the car that I like. I contacted the sales person and told him that I am That I am coming down Saturday and do the paperwork. He makes the statement if it still here. He tells me I can come down that day or the next. I told him I live two hours away and cannot come down until Saturday. He said he could start the credit process over the phone and I can sign the contract when I come down on Saturday. He runs my credit and discussed payment options and once again I will be down on Saturday to sign the contract. I called him on 7/31/15 because I noticed the car wasn't online anymore. He act like he didn't know who I was and then he suddenly remembers. He tells me that the car was sold. Now he has put a dent into credit just by running it.Desired Settlement: I want that inquiry and loan application reversed.

Business

Response:

We do not hold cars without a deposit of $1000.00 on New cars If this was a used car it’s depends on the unit, because of availability on used vehicles we usually do not even take a deposit.