Priority Nissan of Chantilly

This is the first I have heard of this issueI will personally solve this problem when I get back in town on 10/11/

From: [redacted] < [redacted] @***.com>Date: Tue, Aug 18, at 6:AMSubject: Complaint against Priority Nissan of Chantilly VA ID [redacted] To: "[email protected]" To whom it may concern:I am pleased to report that the situation has been resolved I am requesting that you may close this complaint that was filed:7/28/9:57:AM against K H Chantilly, LLCMy Case was assigned ID [redacted] .Thank you for your helpIf there are any futher questions, please feel free to contact me at: [redacted] .Sincerely,Yvonne *B***

Hello, id="m_6479346680995321929m_3477382544840114428yui_3_16_0_ym19_1_1481067363264_15...⇄ I would like to inform you that complaint # [redacted] has been resolvedThe dealer refunded the full amount we payed for the car and we returned the vehicle in good conditionThank you very much for your help in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also would like for them to call us when the tags have arrived, so that we can pick them up ourselves, as I do not reside at the address that was provided to themA good contact number for us is ###-###-#### Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This letter, which is dated October was received as a response to my initial complainIt does not resolve any of my recent claims, neither does it deny them Regards, [redacted]

Dear Revdex.com, | spoke to [redacted] on 9/20/about her issue with her [redacted] She explained to me that she had an oil leak and was uncomfortable driving the vehicleI explained to her that we did find a defective part that was leaking oil and replaced the part under warrantyThe vehicle is back to factory specs and there is no longer an oil leak [redacted] mentioned that she would like a new vehicleinformed [redacted] that after almost a month, with the vehicle being titled I could not switch her into a new vehicleI also informed her that the reason for factory warranties are in case there are any issues such as this that the vehicle is coveredI let her know that the only way to get a new vehicle would be to open a case with Nissan Motor Company and they could determine if this vehicle was a problem and Warranted replacementI also informed her that in my experience one warranty repair was probably not going to qualify for replacement through the factory but I would give her the information she needed to tryUnfortunately there is nothing Priority Nissan can do for her other than perform the warranty repair as per the manufacturerPlease feel free to contact me if I can provide anymore information.Thank You,Steve S [redacted] General Manager Nissan of Chantilly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Though the business responded, they have not resolved the issue yetThe business has not contacted me, or issued my finance company a refund yet Regards, [redacted] ***

October Dear Revdex.com, When I learned of *** ***'s issue I contacted him and resolved his problem above and beyond his expectationI apologized for the Confusion and charged him no labor for the hitchHe paid a total of $for the hitch and he is satisfiedSteve
S.General Manager

I am sorry the customer feels this wayWe had the camera completely checked outIt operates properlyWe are still willing to refund the customer for the gas

Priority Nissan will take care of the taxes for the customer

From: *** *** Date: Tue, Aug 18, at 6:AMSubject: Complaint against Priority Nissan of Chantilly VA ID ***To: "[email protected]" To whom it may concern:I am pleased to report that the situation has been resolved I am
requesting that you may close this complaint that was filed:7/28/9:57:AM against K H Chantilly, LLCMy Case was assigned ID ***.Thank you for your helpIf there are any futher questions, please feel free to contact me at: ***.Sincerely,Yvonne *B***

There was absolutely nothing wrong with the backup cameraWe have since refunded the customer for the gas and camera

*** *** purchased a vehicle from *** of Chantilly in May of *** Automotive purchased the dealership in November of He did not purchase the vehicle from *** I was able to locate the deal folderThere was nothing in the folder about the vehicle being certifiedHe actually
signed an *** form stating that he received the balance of the factory warrantyHe sent this complaint to consumer affairs and it was dismissedI request that the Revdex.com close this complaint

Oct Dear Revdex.com,
On 9/23/*** *** purchased a certified preowned Nissan *** from Priority Nissan Chantilly*** *** insisted we add a backup camera and remote startWe mutually agreed to sell the vehicle for $on the road including tax, tags and the
remote start and back up cameraWe did exactly thatAbout a week later *** *** came into the dealership saying we cheated himThe used car manager, Alan G***, tried to sit down and go over the figures with *** *** but he refused and threatened MrG***Priority Nissan did what we agreed to doIf, as a matter of goodwill, *** *** would like a service creditor a complimentary detail we are willing to discuss that with her*** *** is not on the title or the loan and we wish to have no further dealings with him as I feel responsible for the safety of my employees.Steve SGeneral Manager

Oct 2015Dear Revdex.com, On 9/23/*** *** purchased a certified preowned Nissan *** from Priority Nissan Chantilly*** *** insisted we add a backup camera and remote startWe mutually agreed to sell the vehicle for $on the road including tax, tags and the remote start and
back up cameraWe did exactly thatAbout a week later *** *** came into the dealership saying we cheated himThe used car manager, Alan G***, tried to sit down and go over the figures with *** *** but he refused and threatened MrG***Priority Nissan did what we agreed to doIf, as a matter of goodwill, *** *** would like a service creditor a complimentary detail we are willing to discuss that with her*** *** is not on the title or the loan and we wish to have no further dealings with him as I feel responsible for the safety of my employees.Steve S.General Manager

Hello,I would like to inform you that complaint #*** has been resolvedThe dealer refunded the full amount we payed for the car and we returned the vehicle in good conditionThank you very much for your help in this matter.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This letter, which is dated October was received as a response to my initial complainIt does not resolve any of my recent claims, neither does it deny them
Regards,
*** ***

The customers tag issue was settled

Hello,
id="m_6479346680995321929m_3477382544840114428yui_3_16_0_ym19_1_1481067363264_15...⇄ dir="ltr" "Helvetica Neue Light", "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif;">I would like to inform you that complaint #*** has been resolvedThe dealer refunded the full amount we payed for the car and we returned the vehicle in good conditionThank you very much for your help in this matter

October 2015Dear Revdex.com, When I learned of *** ***'s issue I contacted him and resolved his problem above and beyond his expectationI apologized for the Confusion and charged him no labor for the hitchHe paid a total of $for the hitch and he is satisfied.Steve S.General Manager