[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: At the time of closing the transaction and completing the paperwork, my husband and I asked if there is anything we could have for the contract and MrK [redacted] indicated that there is really nothing to give us However, he provided us a brochure listing what is covered and what is not and indicated that this is really all we need It is my belief that if Rosenthal is being prudent and would like to maintain a good reputation, they should demonstrate to Revdex.com and me that they have tried to reach MrK*** Additionally, it may be a good idea for Revdex.com and VA's Customer Protection Agency to pay Rosenthal a visit and observe how they handle these closings This may just well truly demonstrate that this is what is comumincated to the customers during these long-winded transactions/experiences Much like anything else, Dealers are happy and expressed that they would help you in any way just to gain your business; but more often than not, sad to say, typically, businesses forget about the customers once the transaction is closed Furthermore, we received a check as indicated in Rosenthal's response without disclosing how the amount was reached I would like to see how the refund was calculated.Regards, [redacted]
September 24, 2014Dear [redacted] ***,I am responding to your letter dated September 18, 2014, in reference to the complaint filed by [redacted] [redacted] is stating that when she purchased the service agreement from Rosenthal Nissan Mazda, the Finance Manager informed her verbally that the service agreement could be canceled up to year after purchase and receive 100% back of the purchase price.The Finance Manager, Haroon K [redacted] is no longer employed at Rosenthal Nissan MazdaIn the history of Rosenthal Nissan Mazda we have never allowed any customer to flat cancel their service agreement in the first year and receive a 100% refund on the purchase priceIf there was any agreement to allow this cancellation, there would be a formal document signed by both parties.If [redacted] has any written documentation to support her claim, we would be happy to review.Therefore, I believe the amount already refunded for the cancellation of the service agreement in the amount of $is correct.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,Cyndi M Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
To address Rosenthal’s claim that the MsM*** checked the customer’s file and that copies are not in the folder and this is because, as I stated in my complaint, we were told by MrK*** at that time that they are out of copies and that a simple brochure was provided
As for this claim to be the first in Rosenthal’s history, I can only surmise that there are plenty of customers who forget that they even have the coverage. Additionally, I am only stating what we were told. Again, I implore Revdex.com and the VA Consumer Protection Agency to observe and perform an audit of how Rosenthal sells these agreements. Time is precious and one could ask, “Why am I taking the time to go through this back and forth?” This is because I believe in principles of honesty.Regards,*** ***
I have reviewed the complaint filed by *** ***Unfortunately there are several inaccuracies in his statementsMrC*** never agreed to an out the door price of $24,The Customer was shopping for an out the door price through ***He had offers from three different dealers
and none of them were at a $24,sale price much less as an out the door numberI have attached a copy of the *** pricing for a Nissan *** equipped as the customer requested and the sale price is $25,and that is after a $rebateThat represents a discount from sticker of $The average price paid for that vehicle according to *** is $29,548.*** *** had been Calling dealer to dealer trying to get a better dealAccording to him there were several dealers that promised him a better deal if he came into the dealershipWe just as the other dealers did tell the customer there were additional savings if he financed with ***.At the time of the inquiry, Rosenthal Nissan had over Altima's in stock and there were cars available in the local market that had the deal been consummated we could have easily delivered the exact car to the customer
Dealer trades are an everyday occurrence in the car businessEven if we had the car in inventory when the customer called, there is always the chance it will be sold before the customer comes in the following weekend.With respect to the customer's trade value of $versus the *** appraisal of $5000, the customer was never told he had to trade the car for $in order to buy the new NissanHe was told that if he wanted $for the trade he would have to sell it to ***The customer said it was inconvenient and he did not want to go back to ***The customer used a car buying service that advertises no hassle no haggle pricingYet, somehow the consumer expected not only the pre-negotiated price but an additional $in savingsPlus the dealer was to somehow make any tax, tags, registration or documentation fees disappear as Well? Clearly his idea of a good deal was unreasonable on his part*** *** clearly tells potential buyers that the quoted price does not include taxes, title and registration fees*** *** either did not fully comprehend how the *** buying service worked or was extremely over confident in his ability to get a better deal than the *** offerWe were never rude to him and he was certainly not subjected to any unfair or deceptive trade practicesBased on his own due diligence and research through his buying service of choice, he had to know his out the door offer of $24,was unrealisticThe fact that I did not take his offer does not make me rude or mean we tried to deceive himIt simply means inade a business decision that his offer was a deal was not willing to makeAnd based on the *** data, no other dealer would make it eitherIf you have additional questions or require additional documentation please email me directly or call the dealership at your convenienceThank you in advance for your time and consideration of this matterRespectfully,
William GGeneral Manager
How hard is customer service? I've been leasing Nissans & Infinitis for the past decade I leased my most recent through Passport in Alexandria (great service) but live closer to Priority I call Priority last night and ask if I can turn my lease in The manager says "sure just come on in anytime" So....fast forward to today I take the day off to turn it in this morning I show up early @ Go in and am directed to the gruff manager sitting on his perchI ask to turn in my lease He says without looking up "make an appointment"I state that I was told to just come in His response "they're wrong" Um""They're" is your dealership Think he would have asked if I want to continue leasing with them...nope Maybe purchase....nope Well Nissan, after a decade I am saying good bye I want to be treated like a customer and with a semblance of respect So, moral of the story Go to Passport in Alexandria They gave me a great deal on the lease and would probably do the same againBut I'm out NissanManager: Grey hair, glasses, Caucasian, works AM on Tuesdays Avoid
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: At the time of closing the transaction and completing the paperwork, my husband and I asked if there is anything we could have for the contract and Mr. K[redacted] indicated that there is really nothing to give us. However, he provided us a brochure listing what is covered and what is not and indicated that this is really all we need. It is my belief that if Rosenthal is being prudent and would like to maintain a good reputation, they should demonstrate to Revdex.com and me that they have tried to reach Mr. K[redacted].
Additionally, it may be a good idea for Revdex.com and VA's Customer Protection Agency to pay Rosenthal a visit and observe how they handle these closings. This may just well truly demonstrate that this is what is comumincated to the customers during these long-winded transactions/experiences. Much like anything else, Dealers are happy and expressed that they would help you in any way just to gain your business; but more often than not, sad to say, typically, businesses forget about the customers once the transaction is closed.
Furthermore, we received a check as indicated in Rosenthal's response without disclosing how the amount was reached. I would like to see how the refund was calculated.Regards,[redacted]
September 24, 2014Dear [redacted],I am responding to your letter dated September 18, 2014, in reference to the complaint filed by [redacted].[redacted] is stating that when she purchased the service agreement from Rosenthal Nissan Mazda, the Finance Manager informed...
her verbally that the service agreement could be canceled up to 1 year after purchase and receive 100% back of the purchase price.The Finance Manager, Haroon K[redacted] is no longer employed at Rosenthal Nissan Mazda. In the history of Rosenthal Nissan Mazda we have never allowed any customer to flat cancel their service agreement in the first year and receive a 100% refund on the purchase price. If there was any agreement to allow this cancellation, there would be a formal document signed by both parties.If [redacted] has any written documentation to support her claim, we would be happy to review.Therefore, I believe the amount already refunded for the cancellation of the service agreement in the amount of $1089.00 is correct.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,Cyndi M
Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: At the time of closing the transaction and completing the paperwork, my husband and I asked if there is anything we could have for the contract and MrK [redacted] indicated that there is really nothing to give us However, he provided us a brochure listing what is covered and what is not and indicated that this is really all we need It is my belief that if Rosenthal is being prudent and would like to maintain a good reputation, they should demonstrate to Revdex.com and me that they have tried to reach MrK*** Additionally, it may be a good idea for Revdex.com and VA's Customer Protection Agency to pay Rosenthal a visit and observe how they handle these closings This may just well truly demonstrate that this is what is comumincated to the customers during these long-winded transactions/experiences Much like anything else, Dealers are happy and expressed that they would help you in any way just to gain your business; but more often than not, sad to say, typically, businesses forget about the customers once the transaction is closed Furthermore, we received a check as indicated in Rosenthal's response without disclosing how the amount was reached I would like to see how the refund was calculated.Regards, [redacted]
September 24, 2014Dear [redacted] ***,I am responding to your letter dated September 18, 2014, in reference to the complaint filed by [redacted] [redacted] is stating that when she purchased the service agreement from Rosenthal Nissan Mazda, the Finance Manager informed her verbally that the service agreement could be canceled up to year after purchase and receive 100% back of the purchase price.The Finance Manager, Haroon K [redacted] is no longer employed at Rosenthal Nissan MazdaIn the history of Rosenthal Nissan Mazda we have never allowed any customer to flat cancel their service agreement in the first year and receive a 100% refund on the purchase priceIf there was any agreement to allow this cancellation, there would be a formal document signed by both parties.If [redacted] has any written documentation to support her claim, we would be happy to review.Therefore, I believe the amount already refunded for the cancellation of the service agreement in the amount of $is correct.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,Cyndi M Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
To address Rosenthal’s claim that the MsM*** checked the customer’s file and that copies are not in the folder and this is because, as I stated in my complaint, we were told by MrK*** at that time that they are out of copies and that a simple brochure was provided
As for this claim to be the first in Rosenthal’s history, I can only surmise that there are plenty of customers who forget that they even have the coverage. Additionally, I am only stating what we were told. Again, I implore Revdex.com and the VA Consumer Protection Agency to observe and perform an audit of how Rosenthal sells these agreements. Time is precious and one could ask, “Why am I taking the time to go through this back and forth?” This is because I believe in principles of honesty.Regards,*** ***
I have reviewed the complaint filed by *** ***Unfortunately there are several inaccuracies in his statementsMrC*** never agreed to an out the door price of $24,The Customer was shopping for an out the door price through ***He had offers from three different dealers
and none of them were at a $24,sale price much less as an out the door numberI have attached a copy of the *** pricing for a Nissan *** equipped as the customer requested and the sale price is $25,and that is after a $rebateThat represents a discount from sticker of $The average price paid for that vehicle according to *** is $29,548.*** *** had been Calling dealer to dealer trying to get a better dealAccording to him there were several dealers that promised him a better deal if he came into the dealershipWe just as the other dealers did tell the customer there were additional savings if he financed with ***.At the time of the inquiry, Rosenthal Nissan had over Altima's in stock and there were cars available in the local market that had the deal been consummated we could have easily delivered the exact car to the customer
Dealer trades are an everyday occurrence in the car businessEven if we had the car in inventory when the customer called, there is always the chance it will be sold before the customer comes in the following weekend.With respect to the customer's trade value of $versus the *** appraisal of $5000, the customer was never told he had to trade the car for $in order to buy the new NissanHe was told that if he wanted $for the trade he would have to sell it to ***The customer said it was inconvenient and he did not want to go back to ***The customer used a car buying service that advertises no hassle no haggle pricingYet, somehow the consumer expected not only the pre-negotiated price but an additional $in savingsPlus the dealer was to somehow make any tax, tags, registration or documentation fees disappear as Well? Clearly his idea of a good deal was unreasonable on his part*** *** clearly tells potential buyers that the quoted price does not include taxes, title and registration fees*** *** either did not fully comprehend how the *** buying service worked or was extremely over confident in his ability to get a better deal than the *** offerWe were never rude to him and he was certainly not subjected to any unfair or deceptive trade practicesBased on his own due diligence and research through his buying service of choice, he had to know his out the door offer of $24,was unrealisticThe fact that I did not take his offer does not make me rude or mean we tried to deceive himIt simply means inade a business decision that his offer was a deal was not willing to makeAnd based on the *** data, no other dealer would make it eitherIf you have additional questions or require additional documentation please email me directly or call the dealership at your convenienceThank you in advance for your time and consideration of this matterRespectfully,
William GGeneral Manager
How hard is customer service? I've been leasing Nissans & Infinitis for the past decade I leased my most recent through Passport in Alexandria (great service) but live closer to Priority I call Priority last night and ask if I can turn my lease in The manager says "sure just come on in anytime" So....fast forward to today I take the day off to turn it in this morning I show up early @ Go in and am directed to the gruff manager sitting on his perchI ask to turn in my lease He says without looking up "make an appointment"I state that I was told to just come in His response "they're wrong" Um""They're" is your dealership Think he would have asked if I want to continue leasing with them...nope Maybe purchase....nope Well Nissan, after a decade I am saying good bye I want to be treated like a customer and with a semblance of respect So, moral of the story Go to Passport in Alexandria They gave me a great deal on the lease and would probably do the same againBut I'm out NissanManager: Grey hair, glasses, Caucasian, works AM on Tuesdays Avoid
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: At the time of closing the transaction and completing the paperwork, my husband and I asked if there is anything we could have for the contract and Mr. K[redacted] indicated that there is really nothing to give us. However, he provided us a brochure listing what is covered and what is not and indicated that this is really all we need. It is my belief that if Rosenthal is being prudent and would like to maintain a good reputation, they should demonstrate to Revdex.com and me that they have tried to reach Mr. K[redacted].
Additionally, it may be a good idea for Revdex.com and VA's Customer Protection Agency to pay Rosenthal a visit and observe how they handle these closings. This may just well truly demonstrate that this is what is comumincated to the customers during these long-winded transactions/experiences. Much like anything else, Dealers are happy and expressed that they would help you in any way just to gain your business; but more often than not, sad to say, typically, businesses forget about the customers once the transaction is closed.
Furthermore, we received a check as indicated in Rosenthal's response without disclosing how the amount was reached. I would like to see how the refund was calculated.Regards,[redacted]
September 24, 2014Dear [redacted],I am responding to your letter dated September 18, 2014, in reference to the complaint filed by [redacted].[redacted] is stating that when she purchased the service agreement from Rosenthal Nissan Mazda, the Finance Manager informed...
her verbally that the service agreement could be canceled up to 1 year after purchase and receive 100% back of the purchase price.The Finance Manager, Haroon K[redacted] is no longer employed at Rosenthal Nissan Mazda. In the history of Rosenthal Nissan Mazda we have never allowed any customer to flat cancel their service agreement in the first year and receive a 100% refund on the purchase price. If there was any agreement to allow this cancellation, there would be a formal document signed by both parties.If [redacted] has any written documentation to support her claim, we would be happy to review.Therefore, I believe the amount already refunded for the cancellation of the service agreement in the amount of $1089.00 is correct.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,Cyndi M
Controller