Priority One Properties Reviews (14)
[redacted] has contacted our office on several occasions and we have spoken with her in length regarding the condition of her townhouse upon the termination of her lease The file I have attached is one of the reports Priority One performs during the move out inspection we complete at the end of a lease Her complaint is completely untrue and the report reflects this If she in fact paid someone to clean her townhouse prior to our inspection it seems the best approach to obtain $is to request a refund from this unnamed individual rather than to file an unsubstantiated claim against Priority One Furthermore we schedule the walk thru inspections based on the available times of our staff members If the resident wishes to be at the walk through we give a 4-hour window of time on the date available and make every effort to accommodate their request to be present We can not schedule walk through inspections around all of our former tenants schedules Of the over 1,properties we manage with close to 3,tenants this protocol is not unreasonable The accusations and slanderous remarks made by [redacted] against Priority One are untrue and should this report in the form of a complaint be published Priority One will have no other choice but to turn this matter over to our attorney
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This complaint has been resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
I have reviewed the response made by the business in reference to complaint ID...The business refunded more than I requested so I consider this matter closed In the future Fish may want to be honest in business dealings and avoid refunding payments
The estimator was told by Mr*** to estimate the glass on the outside of the house plus the screened in porch When our cleaners began cleaning Mrs*** claimed we were to clean the glass railing inside the homeShe even went as far as to say she walked with estimator showing her what
needed to be completedThis is falseThe estimator only dealt with Mr***The approved estimate, by Mr***, did not reference cleaning of inside glass(Copy of estimate is on file)Mr*** did arrive toward the end of the project and showed Mrs*** and FISH’s operation manager the actual estimateMrs*** vehemently refused to acknowledge the rail glass was not included with the estimateOur cleaners offered to clean the disputed rail glass but she did not allow us to proceed.The cleaners fulfilled FISH’s obligation and were payed the full amount less taxA refund for the entire amount she paid was sent to the *** residence on October 26, via certified mailAs of November 3, 2016, we have not received confirmation of receipt
FISH was requested to come and clean exterior glass outside onlyWhen we arrived the home owner requested we not only clean the outside glass but to come inside and clean specific windowsThe home owner has *** windows and requested we breakout selected windows and cleanBefore we moved forward
our cleaners were very specific in identifying additional costOur cleaners are professionals and know how to clean this type of glass.Please note that at the request of the home owner only a few pieces of glass were cleaned. When our cleaners finished the work the home owner was asked if the job met her requestShe said yes and wrote the check.As with any business, it is our responsibility to identify and acknowledge the"damage" claimed to have been caused by our companyThis allows us to address the concerns and move forward with resolutionWe were not allowed to validate the home owners claims and therefore we cannot offer resolution
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the business indicates that we, the tenants, were responsible for all the damages made to our appliances, or that we were somehow creating these damages on purposeTo suggest that we would do something like that is baseless and indicative of the type of business we have been dealing withAs a result of our complaint to the Revdex.com, we were given a non-renewal for our lease in retaliation for making a complaint on the businessAgain this is further indication of how this business would rather not resolve matters and instead blame the tenantsWhat they did not include in their response is how on several occasions we had to go to them in person and discuss broken appliancesOn these occasions, I spoke with two different representatives of the business who both made claims that it was their fault for not utilizing the right people to make sure that the repairs were made in a timely mannerWe were often told that appliances would be replaced by certain dates and that was not the caseIf it had just been one incident, there would not have been a complaintRequiring us to now move out in days as a result of this complaint is not a resolution but a cop outWe will gladly take our business elsewhere and will no longer recommend this business to those that should ask
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below-Please find attached a screen shot of what the cleaning lady sent me, that includes the number of hours as well as the price she charged me for the cleaningHer name is *** ***, and she lives and works out of *** **She has cleaned homes and apartments for several years and I welcome you to give her a call at your convenienceHer numbers are: *** *** ***. She has cleaned my home in *** for over yearsI never stated that the townhouse was in pristine conditionI lived there for two years and there is going to be wear and tearBut for Priority One to just "say" I owe them $for miscellaneous cleaning and not give an itemized list of what is to be cleaned and how they are breaking down that charge is totally unacceptablePlus, I cannot be guaranteed that all of the pictures that they have included even were taken at my townhouse since I was not able to attend the walkthrough exit with one of the employeesIt would be extremely easy to place another picture from another residence in my fileI find this hard to believe since I WALKED through the townhouse myself and certainly did not see some of these items, PLUS I have the message from the cleaning service that they indeed DID clean these items that Priority ONE is now wanting to charge me for- this is where I have the issue- I have also heard rumors of this with other tenants of their property, and have the messages that they have sent me regarding this issue, and will be happy to produce it upon demand, The other family had to attend the Homeowner's Association meeting and bring it up in a public arena before it would be addressed by Priority One. None of my allegations are in nature and should be easy to disprove by Priority One if they are falsePlease do not hesitate to contact me should you have any additional questions or concernsThank you-
***,I am sorry for your disappointment in the professionalism of Priority One. The facts you present here are slanted and being presented out of context. I have included the move in checklist you completed and the move out inspection we completed at the end of your tenancy. Any
issue's you observed with the townhouse at the start of your tenancy should have been reflected here. As you are aware ***, you marked the unit Satisfactory throughout the report. Each above cleaning & painting charge is paired with photographic evidence in our report. The scratches on the floor you mentioned are not considered wear and tear. They are also not reflected as a charge towards your security deposit. We also did not charge any extra for the carpet cleaning that we performed even though you had stained the carpet in several areas. I would also point out that a factor in determining, "wear and tear" is the length of tenancy. Your tenancy was from January 26th, to October 7th, just over months. I believe most would find the condition of this townhouse at the end of your months of tenancy to be in worse condition then expected. Our office believes the charges against your security deposit are more than fair and if your goal was to receive as much of your security deposit as possible you should have:1. Ensured the townhouse was clean upon your move out. This would include bathrooms (especially the tubs & showers), the stove and oven, the washing machine, and the refrigerator. All of these areas and appliances required additional cleaning above and customary. 2. Ensured all light fixtures had working bulbs. This cost was labor and materials combined.3. Ensured all furniture, (including bed frames) were not consistently rubbing onto the walls causing damage above wear and tear to walls. It is unfortunate that your perception of Priority One is what it is however we have been extremely fair in our assessment of the condition of this property at the end of your tenancy and the charges assessed against your security deposit will not be refunded to you. Cordially,*** ***General Manager
[redacted] has contacted our office on several occasions and we have spoken with her in length regarding the condition of her townhouse upon the termination of her lease. The file I have attached is one of the reports Priority One performs during the move out inspection we complete at the end of a...
lease. Her complaint is completely untrue and the report reflects this. If she in fact paid someone to clean her townhouse prior to our inspection it seems the best approach to obtain $200 is to request a refund from this unnamed individual rather than to file an unsubstantiated claim against Priority One. Furthermore we schedule the walk thru inspections based on the available times of our staff members. If the resident wishes to be at the walk through we give a 4-6 hour window of time on the date available and make every effort to accommodate their request to be present. We can not schedule walk through inspections around all of our former tenants schedules. Of the over 1,000 properties we manage with close to 3,000 tenants this protocol is not unreasonable. The accusations and slanderous remarks made by [redacted] against Priority One are untrue and should this false report in the form of a complaint be published Priority One will have no other choice but to turn this matter over to our attorney.
This complaint is not valid. We have managed this property since 2014 and we have had 23 reported issues from these tenants. For Heating and cooling issue's the average response and repair time is 24 hours or less. For some of the listed appliance issue's mentioned the response...
time was within the 48 hour window however the repair / replace time varies based on the if the reported issue is confirmed and the availability of replacement parts and appliances. The refrigerator was confirmed as NOT broken on multiple occasions, (the freezer was PACKED too full restricting the air to the refrigerator), and their 4th of 6 reports of broken fridge the tenants reported their fridge working fine just not the freezer( One can't work without the other working as well. We fund they left the freezer door open and this caused their food to thaw). These residents have not been locked into a lease for much of their tenancy and as such is the case if they are unsatisfied with their living conditions they should move. We have addressed each of their reported "issues" that have varied from a clogged shower drain, a shutter blown off of the side of the building they live in, a broken towel bar, their AC not working, and somehow each of their appliances breaking. Their refrigerator breaking and being repaired several times is not typical however we can not be held liable for the time it takes to purchase replacement appliances. Other appliance repairs and replacements have happened in a timely manor however the refrigerator issue was tenant caused many of the times they reported the fridge "not working" until the last report at which point a replacement fridge was purchased and installed. We checked the fridge specifically on 6 occasions dating back 601 days ago. Each time was either tenant caused or a minor repair such as a fan motor. This is a slanted account of a few of the facts and the omission of all of the facts leaves the readers with an incomplete account and should be taken with a grain of salt or not published at all.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. But I will not forget. I know what your company has done in the past to other people. You're simply lucky more have not reported your business. I hope you're happy with yourselves.
This complaint has been resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider...
this complaint resolved.
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