This guest made a reservation with a third party site affiliated with ***The site gives you the rates in advance and then asks for payments in advanceAll of the pertinent info regarding cancelation is also discussed on thereWe regret that the guest is distressed about this but we can't do anything other than to refer them to the terms and conditions of Expedia. Thank you. *** ***GM
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at
the Knights Inn property in Glade Springs, VA
Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations
After thorough review, we feel the best resolution will be achieved by direct communication with the third party and management at the hotel. Once again, we apologize for any inconvenience this may have caused
If your offices require more information on this matter, please contact me directly at ***
Thank you,
Date: Wed, Jun 14, 2017 at 11:54 AMSubject: ID of [redacted].To: [redacted], Good Morning, In response to the above reference complaint, As I explained to the homeowner our standard rates are a $45.00 Service Call Fee and a flat rate snake fee of between $375 and $450 depending...
on the drain line that has to be snaked, we did not charge him the full flat rate fee and only charge him $ 360 to snake the line of his mobile home. If he were to check with other companies they would be charging the same way we do and possibly be charging higher rates. I am sorry he feels we over charge for what our service is but unfortunately, these are our fees and they are quoted prior to scheduling a service call. Thanks Wendy C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Date: Fri, Jun 16, 2017 at 12:21 PMSubject: Re: C & C Complaint Response ([redacted])To: [redacted] <[redacted]>[redacted],I sincerely thank you for your response. However, they did not explain their standard rates BEFORE offering the service. And that is the major complaint. I hope the full text of my complaint stays on the Revdex.com website. The response from them is unacceptable. Sincerely,[redacted]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This guest made a reservation with a third party site affiliated with ***The site gives you the rates in advance and then asks for payments in advanceAll of the pertinent info regarding cancelation is also discussed on thereWe regret that the guest is distressed about this but we can't do anything other than to refer them to the terms and conditions of Expedia. Thank you. *** ***GM
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at
the Knights Inn property in Glade Springs, VA
Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations
After thorough review, we feel the best resolution will be achieved by direct communication with the third party and management at the hotel. Once again, we apologize for any inconvenience this may have caused
If your offices require more information on this matter, please contact me directly at ***
Thank you,
Date: Wed, Jun 14, 2017 at 11:54 AMSubject: ID of [redacted].To: [redacted], Good Morning, In response to the above reference complaint, As I explained to the homeowner our standard rates are a $45.00 Service Call Fee and a flat rate snake fee of between $375 and $450 depending...
on the drain line that has to be snaked, we did not charge him the full flat rate fee and only charge him $ 360 to snake the line of his mobile home. If he were to check with other companies they would be charging the same way we do and possibly be charging higher rates. I am sorry he feels we over charge for what our service is but unfortunately, these are our fees and they are quoted prior to scheduling a service call. Thanks Wendy C
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Date: Fri, Jun 16, 2017 at 12:21 PMSubject: Re: C & C Complaint Response ([redacted])To: [redacted] <[redacted]>[redacted],I sincerely thank you for your response. However, they did not explain their standard rates BEFORE offering the service. And that is the major complaint. I hope the full text of my complaint stays on the Revdex.com website. The response from them is unacceptable. Sincerely,[redacted]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]