Priority Residential Solutions

Partial Address that we have is location of business in Tustin, CA 1-888-508- (not operating)w/ email of [email protected] have an account with [redacted] If needed we can submit their account # and routing #We will attempt to access more information from [redacted] as far as a complete addressThe name of the processor for PRS is [redacted] (a***@prshelps/com) and his fellow staff member [redacted] Her phone number still is ta [redacted] messages at 714-482- [redacted] Fax 888-988- PennyMac mortgage company also has information on this company since they have been in negotiations with them r/t our caseAccording to Mr [redacted] email dtd 4/25/this company is under new ownership so a lot may have changed that we are obviously unaware ofNo new phone number or address given when requested

We do apologize that the experience wasn’t more intuitive, however there are a few factors in which you fail to have mentioned regarding your situation. It is essential that entire situation is evaluated. Per your response in which you stated: “We could have made intersession with PennyMac directly and been able to procure the same results without paying $4,000.00 for simply a four month forbearance without support. Wherein, there is the rub. We hired PRS with the understanding and promise that they would continue to provide support after such date.”  Unfortunately, not only is this a false statement it is also very much deceitful. Per your Hardship Letter that you provided to PRS in which you stated, “ I have struggled to repay the arrears as the mortgage company has not been accepting of partial payments and I have only paid one month of the arrears. I have attempted to go through HUD mortgage assist and counsel but to little [redacted]il, and the financial problem has not gotten better nor has been adequately addressed/counseled. Hence, I am reaching out to PRS for help, guidance, and hopefully re-negotiation of my mortgage terms and debt.” (Hardship Letter, will be attached for verification signed by you and your husband) [redacted] and husband, [redacted] E [redacted] had exhausted all their avenues and resources and had done everything in their power to make ends meet but unfortunately, they had fallen short then they turned to PRS for assistance. In fact, assistance is what PRS did provide because dedication and you keeping your home was the number one goal. Previously attached to the initial response to your fabricated claims was the Approval Letter from PennyMac, which you signed. Now in the Approval Letter the terms of the Approval were listed and explained. In light of your concerns arising after the completion of your Approved Payment Plan and what the next steps consist are explained in the Approval documents. Whereas, PennyMac initially approved you for this specific type of plan due to you receiving Short Term Disability and you using your Family Medical Leave (FMLA), which in fact was your Hardship. This deciding factor indicated that your situation fell within the “Temporary Hardship category.” The amount of your Short-Term Disability was that of $500.00 per week, a significant reduction from your normal contractual compensation you did receive from your two previous positions. Since keeping your home was the only option that was being pursued and now you receiving only $500.00 per week v.s. $6,000 per month, brought us to a slight disadvantage in demonstrating to your lender/investor that you have the ability to afford a reduced mortgage payment. Whereas at that specific time frame due to your medical condition (which was not in your control) as well as an significant reduction in your income and you receiving Short Term Disability there were very few home retention options left on the table. Keep in mind your contractual original mortgage payment(PITI) was $2,067.14. Short Term Disability a.k.a STD only pays 40 to 60 percent your normal weekly gross income, mind you this is only temporary. Due to the fact at that given point in time the future of your health, medical condition, pending Long Term Disability, pending returning to work part-time or at best case you returning to work full-time was up in the air. These factors prohibited your lender/investor from providing permanent options because the future of your financial and medical situation was yet to be determined. In light of you receiving STD, our offices fought to ensure that you would be able to keep your home and provide you with a resolution to make the impossible a reality. Your investor calculated an “affordable” payment based upon your financial situation at that given time hence you are being Approved for a Special Forbearance Plan. Moving forward depending on the outcome of your entire situation and providing proof of either Long Term Disability, full/part time employment they agreed to permanently restructure your loan terms. Solely, contingent on your situations outcome, again. Once stable and permanent income was received and or confirmed on your end they would be able to do so. But you never notified neither our offices or your lender regarding the status and or change of your situation until you received your mortgage statement/collections notice for the month of May 2017. Which from my understanding stated you “owed” a sum of monies? The Special Forbearance Plan that you were approved for reduces your monthly mortgage payment—or suspends it completely—during your forbearance period. As indicated on the Approval letter. The Two Page agreement which was signed by you provides a breakdown of the following: ·         Length of forbearance period ·         Reduced payment amount (if the payment is not suspended) ·         The terms of repayment plan ·         Payments to be made to PennyMac during this time period $991.77 a Payment Adjustment Amount of $1,103.39 (which was outlined in the Approval Agreement) Also, communicated on the Approval Agreement that PRS obtained for you were instructions for the steps after the period has ended. ·         “On 05/01/2017 assuming you make these payments successfully and timely, you will resume ma[redacted] regular monthly payments required under your Note and Security Instrument for the duration of your loan.” This type of assistance is provided to individuals who are in need of temporary payment relief and who are dealing with a job loss, disability, or other unfortunate circumstances. These servicing guidelines are implemented and put into place from the Investor per your mortgage note. Again, these are options to help you stay in your home, case and point were successfully obtained by PRS for you. Please see attached documentation.

Partial Address that we have is location of business in Tustin, CA 1-888-508-6755  (not operating)w/ email of [email protected]. They have an account with [redacted] . If needed we can submit their account # and routing #. We will attempt to access more information from [redacted] as...

far as a complete address. The name of the processor for PRS is [redacted]  (a[redacted]@prshelps/com) and his fellow staff member [redacted]. Her phone number still is ta[redacted] messages at 714-482-[redacted]  Fax 888-988-3979.  PennyMac mortgage company also has information on this company since they have been in negotiations with them r/t our case. According to Mr [redacted] email dtd 4/25/17 this company is under new ownership so a lot may have changed that we are obviously unaware of. No new phone number or address given when requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In their letter they said their companypermanently closed their doors in August 2016 and was no longer in business. I was ma[redacted] apayment of $1321.00 8/12/16 to a company that had closed its doors? They knowingly took our monies with a failed and closed company. This I believe constitutes fraudulent representation. Their argument seems to be that they in good faith "rendered services and the company was able to negotiate a workout plan for the client in order to keep their home. Per the agreement and contract signed by both parties, it was agreed upon that a forbearance plan qualifies as services rendered and provided'. What they failed to say was that the forbearance was good only for those few months and not open to negotiation or ongoing consideration per Representative [redacted] at PennyMac, and not as PRS presented or assured us when the documents were reviewed and discussed with them.   I had spoken with representatives [redacted] and [redacted] (senior financial processors), numerous times/several months after that company August closing date as they were to provide (and more so promised) an ONGOING service that would continue to counsel and direct us after the initial forbearance was put into place and after the four months payments were made accordingly AND that the lowered payments would continue as stated, that the PRS staff and PennyMac would continue to monitor and adjust as circumstances/finances improved or did not improve. We were told this repeatedly when concern was voiced about the payments remaining lowered. They assured us well into January 2017 that our concerns were not necessary, they would be there for us in representation now and into the coming year. All this for a company that permanently closed in August 2016?  Not once were we told that PRS was defunct as a business entity.  We could have made intersession with PennyMac directly and been able to procure the same results without  paying $4,000.00 for simply a four month forbearance without support. Wherein, there is the rub. We hired PRS with the understanding and promise that they would continue to provide support after such date.However, because they "stand by our dedication to customer satisfaction and although "all" services have been fully rendered per agreement signed by both parties we can provide the client with a partial refund of his monies paid".  Why is that, and what are they saying albeit sub rosa about their services with ma[redacted] partial refund offers.Refunds are always good but why stop at a partial one. What is partial--- half, a third, something, anything? Is it because it was a partial and incomplete/ unfulfilled service? What is a partial refund when we will have lost money invested in this falsely represented service and be catapulted back into the legal arena of foreclosure. Does that sound right or agreeable? So when PRS states that they "cannot accurately predict or anticipate any future actions by the lender and thus cannot be held responsible for any actions the lender has decided to take after the fact (false representation)" and then offer a partial refund of monies... I openly challenge their ethics, integrity, and honesty. Even our most recent last resort emails ( no answered/return calls to our many messages etc) correspondence with [redacted], he continued to allude that our lowered mortgage payments would remain/continue by sending a copy of the signed document with his circling the bottom statement as if to show that our lowered payments would continue.  The fact that we were not given the respect or dignity by this company or its representatives with explanation or exit plan of action in place as evidenced by our multiple attempts to reach them to no [redacted]il except by having a pot luck email address. Mr [redacted] stated in this past month's emails that the company "was under new ownership and things were hectic". Yet the company closed permanently August 2016 per their current letter. Their dedication to customer satisfaction especially with their providing "one phone active in order to ensure every client and customer was satisfied and happy" is certainly questionable if at all honorable. If there was a refund it should be at the very least be one half or better yet a complete refund tendered for fraudulent representation and breach of promise.  They offered the refund.I look to your response, and theirs if there be one, to this matter and thank you for all that you have done for us in this matter. God bless you.Best Regards,
[redacted]

To Whom It May Concern: Priority Residential Solutions (PRS) did briefly change ownership before complications prevented the business from moving forward, and as a result, PRS permanently closed its doors August of 2016 and is no longer in business. The business did keep one phone active in order to ensure every client and customer was satisfied and happy. In relation to the client, [redacted] M. [redacted], no advanced fees were collected as the monies were held in a secure escrow account. Services were rendered and the company was able to negotiate a workout plan for the client in order to keep their home. Per the agreement and contract signed by both parties, it was agreed upon that a forbearance plan is qualifies as services rendered and provided. We, along with anyone else, cannot accurately predict or anticipate any future actions by the lender and thus cannot be held responsible for any actions the lender has decided to take after the fact.However, we stand by our dedication to customer satisfaction and although all services have been fully rendered per the agreement signed by both parties, we can provide the client with a partial refund of his monies paid. Additionally please see the attached Approval Letter obtained for the client.   Tell us why here...