*** *** they call themselves a billing company and in reality they take the money but they have no idea what they are billing me forThey receive an electronic reading from the installed meters, but when I asked them how do they read the meters nobody in their Customer Service was able to give me an explanationThe mediocrity and superficiality installed in this company is proportional with the lousy service they provideRevdex.com please have a look on the way deal with publicI live in an apartment building, some of the tenants have same issues as I have and we are very determined to take this company to court***...first of all is an american company and their services bring no benefit to Canada except headaches
When we're in a month of October and get the invoice for August then you see how messy their system is and it's not my first time dealing with Hydro/Water company, The one I used to deal with before moving into this building was sending us the invoices at the end of each month so there is nothing related to the meter, It's resources and messy flowsAlso the amounts they're charging us is random prices and the only respond they're giving is the weather conditions, Come on, People are not dumb specially who're living in a condo and have routine life ( 9-work ) and usually out during weekendEven if you ask for sending their technician to check the meter, There will be a charge of $if there isn't any problem with the meter and obviously who's going to find it out where the problem isJust saying payment of $only for water for a bedroom 500sf condo is totally nonsense but we have to pay as there is no justice
I had Priority Submetering for approximately years due to them being the only option in a condo complex that I lived in
When I sold my condo, I called them and notified them that the unit would be vacant and I wanted to have the hydro disconnected as of May 7, I followed their protocols and filled out the form on their websiteThe form asked me when to "end service." I received an email confirmation that the hydro would be shut off on May 7,
On July 5, 2017, nearly two months after I had the hydro shut off, I received two email notifications that Priority, without my consent or knowledge, had used my personal information to open the account again from May 8- and to close the account on May 25th and were going to be billing me for this periodWhen I called to inquire, the customer service representative told me they had called my lawyer (without my consent) to confirm that my closing date was May and not May 7, I advised them that their form merely in
They take advantage of their customersThe staff have no idea what they're doing and just charge you random pricesThe meter and bill did not match***
*** *** they call themselves a billing company and in reality they take the money but they have no idea what they are billing me forThey receive an electronic reading from the installed meters, but when I asked them how do they read the meters nobody in their Customer Service was able to give me an explanationThe mediocrity and superficiality installed in this company is proportional with the lousy service they provideRevdex.com please have a look on the way deal with publicI live in an apartment building, some of the tenants have same issues as I have and we are very determined to take this company to court***...first of all is an american company and their services bring no benefit to Canada except headaches
When we're in a month of October and get the invoice for August then you see how messy their system is and it's not my first time dealing with Hydro/Water company, The one I used to deal with before moving into this building was sending us the invoices at the end of each month so there is nothing related to the meter, It's resources and messy flowsAlso the amounts they're charging us is random prices and the only respond they're giving is the weather conditions, Come on, People are not dumb specially who're living in a condo and have routine life ( 9-work ) and usually out during weekendEven if you ask for sending their technician to check the meter, There will be a charge of $if there isn't any problem with the meter and obviously who's going to find it out where the problem isJust saying payment of $only for water for a bedroom 500sf condo is totally nonsense but we have to pay as there is no justice
I had Priority Submetering for approximately years due to them being the only option in a condo complex that I lived in
When I sold my condo, I called them and notified them that the unit would be vacant and I wanted to have the hydro disconnected as of May 7, I followed their protocols and filled out the form on their websiteThe form asked me when to "end service." I received an email confirmation that the hydro would be shut off on May 7,
On July 5, 2017, nearly two months after I had the hydro shut off, I received two email notifications that Priority, without my consent or knowledge, had used my personal information to open the account again from May 8- and to close the account on May 25th and were going to be billing me for this periodWhen I called to inquire, the customer service representative told me they had called my lawyer (without my consent) to confirm that my closing date was May and not May 7, I advised them that their form merely in