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Priority Tax Group

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Priority Tax Group Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello Ms. [redacted], 
 My name is [redacted]. I am the Priority Tax Group representative
handling complaint ID [redacted]. 
 I am writing to update you on the status of this complaint. From
the notification of this complaint from Revdex.com (04/09/2015), we made a daily
effort to...

contact the client to resolve the matter, by email, voice-mail, and
my personal cell phone. However, due to client's work schedule, Mr. [redacted]
and I were finally able to make verbal contact on Saturday morning 04/18/2015.
 I listened to Mr. [redacted] feedback and his expectations from our firm. As
of today, correspondences with Mr. [redacted] and myself have been through emails
and phone, and well documented.
 An agreement was made between Mr. [redacted] and myself. I will deliver
on the work required for the IRS resolution once Mr. [redacted] submits to PTG
 a copy of his 2012 tax return, which was what was lacking for our
Processing Department. Once this is completed, Mr. [redacted] has agreed to retract
the Revdex.com Complaint ID [redacted]. 
 Today, I have made a request to Mr. [redacted] to personally update Revdex.com
and let you know that we are working closely and urgently to bring this matter
to a mutually beneficial conclusion. 
 A detailed log of events can be submitted upon request. 
 Please let me know if there is anything else you need from me
related to this complaint. I can be contacted directly at cell phone
[redacted].
 As of 10:40am, 04/24/2015: Mr . [redacted] called me from work. If you can reply with an email, the three of us can communicate by email and Mr. [redacted] will reply with confirmation that we are working to resolve this matter; he works all day with very limited access to use his phone and is at school immediately after work. (Mr. [redacted] is CC'd in this email.)Please advise what is the best way to communicate update and progress with you Ms. [redacted]. 
 
Thank you. 
Regards,[redacted]|877.642.5199 Office| 949.397.2275 Main||[redacted] Direct|Email: [redacted]
111 Pacifica, Suite 200,
Irvine, CA 92618
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Address: 1442 E Lincoln Ave #367, Orange, California, United States, 92865-1934

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