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Priority Toyota Springfield

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Priority Toyota Springfield Reviews (12)

Review: On Sept. 10th 2014, my wife took our Toyota [redacted] to Springfield Toyota because the check engine light was on. My wife asked for a diagnosis for what was causing the check engibe light to come on. The diagnosis that was given to us was " Mass Air Flow Sensor Failure". We were told that the cost for the diagnosis was $110.95 and that we'll be billed for the diagnosis test regardless of whether we fixed our car at their establishment or not. We paid the $110.95.

We gave the go ahead for Springfield Toyota to fix the diagnosed problem. We were billed $362.64 including parts and labor. On Sept. 14th, my wife picked up the car hoping that the car was fixed. However to our disappointment, the check engine light came back on and not that we observed that the brake pedals were soft. We brought the car back in to the Toyota shop and informed them of the ongoing problem. There tech's checked the car again and this time they came up with a different diagnosis.

The diagnosis that they came up with the second time around was" internal leak of brake booster. We were informed that the cost to replace the brake booster will cost us $1,400. We declined fixing our car at their establishment and asked for a refund of all of the money we've paid them so for the false/miss-diagnosed and unnecessary repairs.

And the $1,400 charge we taught was quite exhorbitant perhaps unnecesarily inflated.

We towed our car to another establishment where our car was repaired to our satisfaction and at way less than the exhorbitant amount Springfield Toyota was going to charged us. It was discovered at the other establishement were our car was repaired that they did not see an evidence of Toyota replacing any part/s on our car recently.Desired Settlement: We need not only a letter of apology but also compensation for the risk which were exposed to because our car a brake problem all along and they failed to diagnosed it and released the car to us. What if we had been involved in an accident due to faulty brakes?

The pain and disconfort that we endured also have to be taken into consideration.

Business

Response:

[redacted] did give authorization to fix the check engine light. The computer system only displayed a failure for the mass air flow sensor. We replaced the mass air flow sensor and the code did not return. After retrieving the vehicle, the check engine light did come on again. She returned and we rediagnosed the car for free. The mass air flow sensor code did not return but a code for another failure, not related to the mass air flow sensor code, was present. [redacted] did not want to repair this failure and felt what we had done was not what was needed.

We agreed to not only remove the installed part, but refunded her all of the money associated with the repairs. She had initially agreed to repair the second issue. We issued her alternate transportation, at our cost. She returned the following day saying she could have it fixed elsewhere, for less money.

We refunded the diagnostic fee and the full repair amount.

Review: I was called on May 12th 2104 by Toyota salesperson, Amine(?)....to come in about upgrading my 2012 to 2014. My plan was to purchase my lease at the end of the lease, but the salesman's boss said why, I should start from zero and get a new warranteed car with the scheduled maintenance covered. So, I agreed and turned in my [redacted] and leased a 2014 [redacted]. I told the salesman that I had just made 2 payment for the vehicle, he said, not to worry, Toyota would send me a check for the overage payment. Well, in fact, the payoff that Toyota gave included the two payments that I had made in May, so essentially, I the customer paid 2 payments for the month of May AND paid first payment for the new vehicle. For someone who is retired, on a fixed income, 3 car payments is excessive. @ $1100.00 or 20 % of my monthly in come went to Toyota in May!!!

The sales, finance personnel agreed with me, that I should be cut a check for $365.51 (the amount I paid twice for the 2012 [redacted] that was traded in.

The general manager, Cory Montgomery, called me today to let me know that I was only due $39.00 the overage....funny, I hear about it about 6 weeks later....I bet no one would have ever told me that I was due $39 at any rate.

Anyway, Cory refused to honor what the salesman had promised. No regard for being a future customer, bought a used car their, leased a previous car AND just took my daughter in who purchased a truck, after all of that, he chose to be hard nosed, not honor the salesman's claim and loose a customer. He was VERY cold and not willing to listen or willing to the rationale of giving the customer what was promised, and not willing to keep a repeat customer, no customer appreciation. $365.51 is NOTHING to what Kay Jennings makes in a day. Should have been a no brainer.....Desired Settlement: Only a refund of the $365.51 for the 2nd payment that was made in May.

Business

Response:

[redacted] did bring in her leased [redacted] and trade to a newer model. She did indeed make an additional payment prior to trading the vehicle in. It was explained to her that upon arrival to the dealership, a trade evaluation was made on her vehicle. Part of the trade evaluation involves retrieving current payoff information. Both of the payments that she made posted to her lease. This resulted in a payoff amount that was valid during the trade in. It was also explained to her that had she not made the additional payment, the payoff would have been higher, resulting in a higher net amount owed by her at the time of the trade in. The estimate applied to her trade in was over by $39.00. The money that she is owed and was paid was the $39.00 she references. She feels that because she made an additional payment for the month, she should receive that money back, not taking into consideration that it would have resulted in a higher payoff amount (lease residual value).

She was not satisfied with that and feels that because she made an additional payment, she should receive it back.

The only money owed to her and paid to her was the excess between the appraised value and the actual payoff amount (residual value).

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The business neglected to say that the salesman said, oh they will send that money back to you. Otherwise, I would have walked out. I did say let me come back next month, he said no, they will refund that amount. $350 some is not going to break them! And they do not stand by what their salesman quoted to me. I should have walked. I will never buy from them again, nor refer anyone to them.

Regards,

Laura Balun

Review: I purchased a 2013 [redacted] in April of 2013. During the purchase process I elected to buy the extended warrenty and extended customer care totaling $1131.00. I currently do my service at a different dealer and was informed that I did not have an extended warrenty. I called the corperate number and was infromed that the dealer Springfield Toyota requested to cancel my coverage in November of 2013 (7 months after purchase) and were issued a refund payable to the dealer. The dealer was issued a pro-rated refund in the amount of $973.67.Desired Settlement: I would like my money that I paid for the warrant at the time I purchased the car, $1131.00.

Business

Response:

[redacted] was spoken to by GSM [redacted]. Paperwork turned over for cancellation.

Review: On Saturday Aug 23 2014 I contacted Springfield Toyota and spoke with salesmen Keith.

I told Keith that I was looking for a Toyota [redacted] Limited Platinum edition with Ash (grey) interior. They had listed on their website inventory a Shoreline Blue Pearl with Ash interior that was a Limited Platinum. I told Keith that I would like to have this vehicle and would be willing to come to Springfield if they in fact had the vehicle in stock. I was informed that they did indeed have the vehicle and that Keith was looking at the car as we were speaking. We made the deal on the phone and I went to pick up the car. When I arrived at Springfield Toyota it was approx. 6:30 PM. Keith could not find the car and assured me that the car was there but had probably been driven and moved. After approx one half hour of Keith LOOKING for this car, he drove around a white one with black interior. I told him this was not the car I wanted and he proceeded to tell me that I could just test drive this one until they found the one I came over there for. Again he assured me they did have the car. I did not test drive the white one and told Keith that I would need to leave if they in fact did not have the car I wanted. He said to just give him a little time because he knew the car was there and just needed to find it. After approx. another hour goes by Chris the manager came over and told me that they did not have the car and he was not sure what happened to it. He thought someone had purchased it before I got there but they would find me another one with the Ash interior. I was OK with this even though I really wanted the Shoreline Blue but at this point I just wanted to get the new car and leave, but I did not want to settle for the black interior. After approx. 2 ½ hours of waiting for them to try and find a car and listening to them trying to convince me to buy the black one, I was finally told that there were NO Ash interior Highlanders available from anywhere. I then told them that I knew of at least two, one a Shoreline Blue in [redacted] VA and a Sky Silver in [redacted] VA. I said I would leave and just contact one of those dealers the next day. As I was walking out the door, Chris tried to convince me to stay and buy the white one. I again told him no and continued to get in my car. As I was pulling out of the parking lot, Keith came up to my car and was knocking on my window begging me to come back inside. The sales manager Chris was standing outside the door of the dealership yelling to me to please come back inside that they had located a car. Upon going back in to the dealership Chris and Keith were busy at the desk and I was waiting for the information for this car. Chris then made a call to someone that he said worked at the [redacted] dealer and the person was a friend of his that owed him a favor. He had someone on the phone and they were discussing the blue car that I originally went to purchase. This person told Chris that the blue car had been sold and had been delivered to [redacted] MD that day to a customer.(Chris had put him on speaker phone) Chris then proceeded to show me some kind of inventory on the computer to prove that there were no Ash colored interior Highlanders available, not even at [redacted]. I once again left the dealership and as I was pulling out of the driveway, Keith this time stepped in front of my car and said the general manager wanted to speak to me, that he had a friend that owed him a personal favor and he had a car with the Ash interior. I told him to just let me go that it was getting late and I did not feel safe driving on the beltway and RT395 at night alone. He continued to beg me to come back inside and would not move from the front of my car. By this time I was exhausted, and worn down. I know I should not have went back inside but I did. (I almost called the police). Again once inside they said they MAY have found one with the Ash interior but would not know for sure until Monday. By this time I was near tears and appalled. They continued to tell me I should buy the white one and that I would love it once I drove it home. They proceeded to tell me that there were no Ash interior ones available and did not know when or if they could find one so I should buy the white one and they would give me a great deal on it. By this time it was close to 9:00 PM and I decided that maybe they were telling the truth and that the ones at [redacted] and [redacted] had been sold. I felt so pressured and corned that I purchased the car just to get out of there and go home thinking that I could live with it. On the way home my hips started to ache and I later found out that the seats in the black interior are slightly different than the Ash interior. The next day, Sunday, I called and told the sales manager that I did not like the black, and I wanted to return it and get one with the Ash interior. He said I would have to speak to the General Manager on Monday. I called on Monday and spoke with Adam M[redacted]. I explained to Mr. M[redacted] what had happened on Sat and why I wanted to exchange the car. He told me that I drove the car home and it was mine now. When I told him how the salesmen had lied to me he became nasty and said he did not appreciate me calling his salesmen a liar. I told him I had checked with [redacted] Toyota and they said that someone from Springfield had called them about the Toyota and had been calling all day on Saturday. [redacted] said they were willing to trade with Springfield but Springfield wanted to trade a car of lesser value and said that they did not have a comparable trade, so [redacted] would not trade. Since Springfield was trying to get this car BEFORE I even went to the dealership and after I had spoken with Keith on the phone, it is my assumption that Springfield did not have this auto at all at any time. Mr. M[redacted] told me that if I wanted to come in to the dealership he would talk to me about it. He said he would not promise me anything and he would not talk to me about it over the phone. I told him that since it is such a long distance from my home to the dealership I did not want to make the drive to possibly be told there was nothing they would do. He again reminded me that I had purchased the car and I should not have purchased it if I did not want it and he would not commit to helping me and was very vague in saying he was ONLY agreeing to talk with me. I cannot believe that a car dealership would treat a customer this way, especially a woman alone. I was pressured, I was bullied, I felt cornered, and at times I felt threatened when I was not allowed to leave the parking lot. I was continually lied to and I am appalled at the sales tactics of this dealership. As of the date of this letter Springfield Toyota is still showing on their inventory the car that I wanted that they said they did not have. I also called Toyota corporation and they contacted Mr. M[redacted]. Mr. M[redacted] told them that I had test driven the vehicle (which I did not) and that he was not willing to do anything. Again I only want Springfield Toyota to exchange this vehicle with one that is comparable with what I originally went to purchase.Desired Settlement: I would like to exchange this vehicle with one that is the same model and has the Ash interior color that I originally went to Springfield to purchase.

Business

Response:

The customer came to the dealership and spoke with myself and the General Manager, Coby M[redacted]. Mr. M[redacted] agreed to bring the vehicle back and refund the purchase price. Customer returned later that day and returned the vehicle.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I recently traded my 2008 Ford Escape in to this dealership on July 31, 2013. I still owed money on the vehicle and at that time the payoff was 7.058.00. I was given 5,000 for my car leaving 2,000 to be added to the loan of my new vehicle. [redacted] (not sure of his last name spelling) the finance manager was the one who did my paper work that day. Before leaving the dealership I asked him, "is there anything I need to do regarding my payoff for the trade in" and his response was "no , I will take care of it" . I had traded other vehicles before without any problems, so I left that day feeling good about the deal. On August 27th I received my first call from [redacted] auto collections stating my account was 18 days over due! I was so upset and explained to them I had traded in the vehicle. They advised me to be in contact with the dealership. That day after the call, I promptly went to the dealership where I spoke with [redacted] about the situation. At that time he seemed surprised and checked my account which showed my deal had been funded, but there was no "code" in the system showing my trade in had been paid off and he did not know why. [redacted], in tags and titles, was the one he said handled this and told me to return the next day. The next morning I went to the dealership where they had a copy of the supposed check they had sent with a date of 8/8/2013. I took the check straight to the nearest [redacted] and used a personal banker to call the auto division to see what was wrong. After some investigation, it was found that the dealership had sent my payoff to the dealer payoff division instead of the auto payoff division. The banker and wrote down the step by step directions of how to correct this error immediately and from there I returned with the new information from the bank. I spoke with Sherry. The directions from the bank included this instructions to overnight the new check with the new payoff amount (it had increased) to the provided address, ATTN: payoff processing, and to overnight the check so that it would read the new correct destination on Thursday and have time to post to my account, given that the following Monday would be Labor Day and may cause some delay. This was at 12 noon on Wednesday. On Friday, I called [redacted] auto to again check the status of my loan and was again directed to collections. They told me they had not received a check. On Saturday my husband and I returned to the dealership demanding answers. We spoke to [redacted] again and he assured us, "this matter will be handled and will not go past September 6". He even called [redacted] while we were sitting there to confirm she had sent the check via FedEx. Monday was the Labor Day holiday. On Tuesday am, I called [redacted] and she told me the check delivered Friday so payoff should have it. I asked for the FedEx tracking Number and she provided it. When I tracked the check, it was actually delivered to FedEx for shipment Friday afternoon after 6 pm and was not even delivered to payoff until Tuesday am at 9. [redacted] had lied. Or not told the truth in its entirety. To make matters worse, at the corner of [redacted] and [redacted], there is a FedEx office, 5 minutes walking distance from the dealership. So from August 28th when I first began doing the "leg work" myself to figure out what happened, the new check did not get sent out for delivery until August 30th late. Why??? So starting Tuesday through Friday of the following week I have called once a day to check on the status of my payoff and it has yet to be received. My account is only 27 days overdue and tonight I will pay the late fee of $350 to avoid any credit issues. The payoff has nOw changed once again. I want the dealership to be accountable for what they have done to me. I am an honest, hard working individual who pays her bills on time, works full time, and supports a family and I did not deserve what has happened to me. Selling, buying, and trading cars is suppose to be this dealerships specialty. But why did the check go to the wrong address? Why did the new check take two days to be sent out when I was told it would be sent out the same day? And why when I track the check does it say , shipped preference: new cars, when it is supposed to be going to payoff processing?Desired Settlement: I want the dealership to pay off my trade in in its complete entirety and I want to be compensated financially for the money I have to spend to keep my account from going into default and ruining my credit

Business

Response:

**. [redacted], In response to [redacted]’s complaint, Springfield Toyota has done what is fair for customer. Upon finding out that she had incurred late fees with the unpaid loan, we immediately cut her a check for $324.89 for reimbursement of her late fees. The original payoff check for her loan was sent of July 31, 2013 but sent to the wrong [redacted] branch. [redacted] could not reroute the check to the correct branch so we had to do a stop payment and reissue a new payoff check which was sent on Aug. 8. Please let me know if you have any questions or concerns. [redacted]General Sales ManagerSpringfield Toyota###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

The worst car dealership I ever been to.
I went to buy 2015 Toyota RAV4 and trade my 2014 Toyota corrola Sport edition. It seems that the sales person doesn't know what he was doing the whole time and after waiting for 3 hours The manager name Stan [redacted] came and he told me my car worth $7,500 cause it has minor scratch. My car is 2014 sport edition fully loaded with Navigation System, Back Up Camera, sunroof, leather seat, alloy wheels And it has only 20,321 miles. I know my car is worth more than $16,000 and I went to his office and I showed him the Kelly Book Value & NADA the trade value is $16,000 and I'm asking him only to give me $13,000, cause it has minor scrach. When I ask him to show me how he came up with $7,500. I found out this guy put my car as LE model (which is Base Model) , roughly condition, 80,000 miles, what he did was he made all the change of computer to lower the value of the car down. When I conferted him, he trying to lie and make up excuses. He didn't think I know everything what he was doing. I won't recommend any one to go to this dealership. They will rip you off.

Review: My Toyota [redacted] 2005, vin no [redacted]

has popping noise at front door issue. I see Toyota has notice regarding issue

I see a product recall bulliton regarding this issue and it is a known issue according to Toyota and was to take it to dealer to get it fix

free of charge

Toyota in springfield does not want to fix this at their costDesired Settlement: They should fix my car. Since it is known factory defect.

Business

Response:

**. [redacted] was contacted about his concerns with his 2005 [redacted]. A warranty enhancement from Toyota was issued for this concern, but had a limitation of 5 years or 100,000 miles from the date of first use. **. [redacted] claims "his car is made of plastic and is broken". Multiple offers where made for him to bring the vehicle by the dealership for an inspection with the Service Manager, [redacted]. He declined any visits for now, as he is too busy and won't be available until July or so. His vehicle has exceeded both the time and mileage expirations for the warranty enhancement. He states he has contacted Toyota about the issue as well. Springfield Toyota will not be offering a free repair.

Review: First I, have to give You a little background on My complaint. In 2000 Toyota Motor Corportion recieved some frames for the 2000 thru 2003 Toyotas Tundras and Tacoma models from [redacted] that were not rust proofed. Totota sued [redacted] for these defective frames and won a $25 million dollars settlement. After numerous frame failures, due to rust Toyota issued a safety recall of these vehicles on November 24, 2009.(Note:there is no mileage or age limits on structural recalls) This recall was extended in May of 2010 and Toyota sent out letters to Dealers to include the Whole frame, at that time. The recall expired December 31, 2012. I've been taking My Vehicle to Springfield Toyota since I moved out here from [redacted] in 2003. I bought My truck to Springfield Toyota on 16 Febuary 2010 to have the starter and timing belt replaced along with regular maintanence items totaling over $3,000 dollars after all this work Springfield Toyota never mentioned anything to Me about the recall or suggest to Me that I get My frame rustproofed, They never hesitate when there is something that needs to be done like brakes, power steering flush,brake flush etc. On Feburary 14, 2013 I took My Toyota Tundra in for the annual [redacted] state safety inspection and to have the check engine light checked, which turned out to be the coil pack needing replaced, after having the coil pack replaced. Springfield Toyota called Me and informed that I also need My brake pads and rotors replaced and that the emergency brake cable had seized up due to rust and would need to be replaced also, all of these repairs came to over $2,000 dollars, when I came to pick My vehicle up, Springfield Toyota then told Me that My vehicle did not pass the safety inspection,due to a rust hole in the frame. The service Manager then told Me that they did not do bodywork there and proceeded to give Me information on a Body Shop that they use, [redacted] in [redacted]. He told Me that they could fix My frame. I took My truck over to [redacted] on Feburary 15 and was told that they could cut the frame and weld in a plate over the hole but that it probably wouldn't pass inspection because You aren't supposed to cut a frame...I feel that Springfield Toyota has not been honest with Me from the time that they knew about the recall on this vehicle, as they neglected to tell Me anything about the recall or advise Me to get this vehicle undercoated prior to finding the hole in the frame this past Feburary. Also prior to completing over $2000 dollars worth of work they should of informed me of the hole in the frame, that way I could of made an informed decision on getting that work done or just cutting My losses and using the $2,000 dollars as a down payment on another vehicle.Desired Settlement: I feel that Springfield Toyota should refund the money for the repair bill or offer me a good deal on a replacement vehicle...I would of never had all that work done if They had told Me that My truck would not pass inspection after all was done...Now I am out of over $2,000 dollars and I have no vehicle....This whole situation could of be avoided if Springfield Toyota had been honest with Me in the first place.

Business

Response:

To whom it may concern: Complaint ID= [redacted] ( as listed above, under this vehicle profile will be listed as "customer" from here on out )………………………&hellip... had made a service visit to dealer on:date=05.07.10repair order =758178miles= 164215 miles Customer requested alignment special, and had DEALER FOUND :( 2 ) open inspections for frame rust concern.at this appointment, Toyota did not have a treatment available for frame rust, it was only an inspection of thespecific frame area in question. This service was performed and vehicle passed the preliminary inspection at that visit.………………………&h... repair visitdated= 03.28.11308nrepair order=793062miles 172416 Customer had come in for a Synthetic oil change.Check engine light concern= result found was faulty 02 sensor in exhaust replacement of two 02 sensors ref tsb pr004-12. ( Customer approved and paid for repairs.) (tech noted Park brake anchors seized and driver master control panel needed replacement, services declined)……………………&hellip... repair visit ( to date ) with Springfield Toyota.dated=02.11.13repair order= 863763miles=186594 Customer had come in for "check engine light on" found faulty ignition coil cyl #8. (Customer approved replacement of coil, service completed.)Customer also requested [redacted] Safety Inspection ( SEE FINDINGS BELOW )WAS ADVISED UP FRONT HOLE IN FRAME, WE WERE UNABLE TO REPAIR. Would need to go to BODY SHOP TO REPAIR.We directed customer to [redacted] in [redacted]. for repairs ) Customer advised of the following recommendations also needed to pass [redacted] inspection and approved and requested performed.Sway Bar link pins and bushings broken ( steering/suspension issue, fails ) approved repair, service performed and completed this repair order.Front Brake Pads and Machine front rotors ( Brakes fail safety inspection ) approved repair, service performed and completed this repair order.Rear Brake Anchors and Rear Brake shoes and Machine rear drums ( Brakes failed safety inspection, low linings, park brake stuck, unable to replace) service performed and completed this repair order. (1. ) Customer would have received several notices about Frame inspection and treatment and or replacement from Toyota Motor Sales. (2.) We have the Audio file ( recorded conversation of us telling customer up front that frame will not pass inspection, he stated he would take it up with body shop and address on his own.) This was clear to him before any [redacted] Safety Inspection repairs were performed at Springfield Toyota. (3.) Customer ( also recorded in Audio file ) Admitted he knew he had a frame recall that expired on 12.31.12 and did not come in and have performed before the expiration date. While we attempt to provide the best customer service. The basic rule is this, we can't fix a vehicle that is not here. When we do not perform a certain repair, we do not quote it. EXAMPLE FRAME WELD QUOTE. (4.) When there is a time limit on a Safety Recall or Service Campaign it's called a Limited Service Campaign ( LSC ) and it exceeds that limit we are unable to assist. Service Manager has spoken to customer on three occasions on this specific aspect of his concern. (5.) We have only performed what customer has requested to be done, and given the customer the best information we have related to repairs. Customer at last phone call stated he did not have 2,000.00 to perform frame repair. (6.) While we understand the financial burden the customer is faced with, the information he has provided to you in whole as related to the above is not the complete truth. Furthermore from our interpretation of the [redacted] Safety inspection Manual ( PAGE 30 SECTION 19VAC30-70-102. Frame, engine mounts ,coupling devise and emergency chains. We find there is no rule about a repair to a frame. After speaking to an ICAR approved and training center for body/frame repairs a frame repair a safe and not uncommon practice. [redacted]Service ManagerKay Jennings Springfield Toyotadirect line [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: There is alot of false statements in it...I was never tolded by the Dealer or Toyota about a problem with rusting frames. I received a Recall notice only for a problem with rust for the Fuel Tank Straps and the Spare Tire Carrier last year which I have an appoinment with another dealer to get repaired later this month. I learned about the frames supplied by [redacted] to Toyota being defective through the internet. The Dealer never told Me that there was a problem back in 2010...I also realize now that alot of the problems that I've had with this vehicle was caused by rust, ie sway bar links breaking, park brake frozen up, steering/suspension problems, I feel that if the Dealer and Toyota had been up front with Me when they first bacame aware of the defective frames most of these problems could of been prevented...I just feel like this dealer and Toyota knew that there was a rust problem with with these particular vehicles and just made a business decision to not initiate a recall of all the vehicle that were affected.

Regards,

Business

Response:

I, ( The Service Manager [redacted]) reviewed verbally in the service lane at point of pick up with the customer the expired Limited Service Campaign.

Review: I recently purchased a vehicle from Springfield Toyota, located at [redacted] in Springfield, VA.I began the process on November 16 and everything started off well, but my experience has de-escalated to the point where I now regret my purchase of this vehicle from this dealership.I have encountered numerous difficulties:1) the sales staff (Kareem) making false promises to provide me a courtesy ride from my home to the dealership to pick up my new car on 11/16 when the car arrives but fails to inform me that he will be taking day off on that particular day. I wasted the entire day waiting for him and while I tried to figure out way to contact him, the dealership call center operator mis-informed me that the dealership was not open that day. I end up driving to the dealership myself and found the dealership was open. 2)the sale dept did not follow up on the promise of buffing the existing scratch found during the driveoff inspection. I called and left message to follow up, but was ignored and never receive a return call. 3)improper installation of temporary tag (the tag flew off the next day)and 4) while appraising my previous vehicle for trade-in, my owner's manual, a personal CD with sentimental value and vehicle registration was removed and not returned to me. (At the current time, it has still not been found.) 5)After returning to the dealership to voice my complaints and requesting that the tag installation be re-done, the dealership damaged my car bumper. 6)After agreeing to have them repair my car in the following week, I left and go home thinking that the issue was resolved, but they called half hour later, requesting that I return to the dealership for pictures be taken of the damage. After I returned to the dealership as requested, I was told that they want to take my car somewhere for an evaluation which would take 20-30 minutes instead of a picture taken. I declined as I had another appointment to get to and my babysitter's clock was running over already.Desired Settlement: The entire process has been indicative of a staff that does not respect nor value their customers or their time. This experience has been the worst car buying experience I have ever encountered. I regret ever contacting this dealership and would like to recommend a thorough review of their management practices.I request a replacement of a new bumper, return of my owner's manual, registration and CD, and monetary compensation for my time and frustration to deal with this chain of breakdowns.

Business

Response:

From: [redacted] <[redacted].com>Date: Thu, Jan 15, 2015 at 3:43 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted].org>The customers concerns with her salesperson are valid. Wasn’t her best experience. The issue with the front bumper and inspection sticker have tried to be fixed. Our sales customer relations manager, Candice A[redacted], has made several, unsuccessful attempts to have the issues remedied. Phone calls and even text messages haven’t worked. Ms. Yang refuses to come to the dealership for a resolution. We offered not only a repair, but fuel and alternate transportation, if needed. She still refuses unless we have a “compensation package” for her. She, as of Friday January 9, 2015 refuses to come back but continues to complain. Thank you, [redacted]Parts & Service DirectorSpringfield ToyotaDirect line ###-###-####[redacted].COMDescription: cid:[redacted]@toyota.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The Springfield Toyota is the worst dealership I had

ever encountered. It has failed terribly

in all aspects in its operation, management and customer services. This dealership is poorly managed and does

not respect nor value their customers or their time. Revdex.com should put all potential customers

on consumer warning alert for this dealership to prevent any potential

harm.

To follow up on my previous

complaint, in addition to:

1)the sales staff (Kareem) making

false promises to provide me a courtesy ride from my home to the dealership to

pick up my new car on 11/16 when the car arrives but fails to inform me that he

will be taking day off on that particular day.

I wasted the entire day waiting for him and while I tried to figure out

way to contact him, the dealership call center operator mis-informed me that

the dealership was not open that day. I

end up driving to the dealership myself and found the dealership was open. 2)the sale dept did not follow up on the promise

of buffing the existing scratch found during the driveoff inspection. I called and left message to follow up, but

was ignored and never receive a return call. 3)improper installation of

temporary tag (the tag flew off the next day)and 4) while appraising my

previous vehicle for trade-in, my owner's manual, a personal CD with sentimental

value and vehicle registration was removed and not returned to me. (At the

current time, it has still not been found.) 5)After returning to the dealership

to voice my complaints and requesting that the tag installation be re-done, the

dealership damaged my car bumper. 6)After agreeing to have them repair my car

in the following week, I left and go home thinking that the issue was resolved,

but they called half hour later, requesting that I return to the dealership for

pictures be taken of the damage. After I returned to the dealership as

requested, I was told that they want to take my car somewhere for an evaluation

which would take 20-30 minutes instead of a picture taken. I declined as I had

another appointment to get to and my babysitter's clock was running over

already.

There were more issues I encountered after my previous

complaint. While I tried communicate

with their sales customer relations manager, Candice Andrews, during the

earlier phase of attempting to resolve the complaints, I requested her to

provide me status of my license plate before my temporary tag expired on Dec

16, 2014, however, she repeated ignored my inquiry calls and messages and never

returned my calls regarding my expiring tag.

I ended up calling the dealership (after being transferred around and

hung up numerous times) to inquire the status of the plate the day after the

temporary tag expired. The clerk, Edwin,

in Tag & Title told me that the dealership was aware that I was driving

illegally with expired tag, however, I was not the only customer that was

overdue with license plate. He mentioned

that the dealership has been experienced personnel issues and there were

customers who bought cars in August 2014 still waiting for their license

plates. I requested Edwin to process my

plate and sent it to me immediately however I did not receive my plate till two

days after promised delivery date.

Moreover, I later found out that the dealership neglected to perform the

safety inspection and failed to apply the safety inspection sticker to my

car. My car is currently still missing

the safety inspection sticker.

I contacted Candice A[redacted] regarding my missing safety

inspection sticker and also requested her to have details in writing regarding

the repair proposal which should include estimate repair time and repair

warranty information and also a proposal to justify all the mistakes the

dealership had made including the time they wasted me, and the inconvenience

they had caused me. I stated explicitly

that I need terms and estimate time of the repair in writing. She refused to provide the requested items

and has been vanquish on the intended repair.

At this point, I had been led to believe that Springfield Toyota does

not intend to act in good faith to repair my newly purchased car properly and I

do not trust nor want them to repair my car.

Furthermore, I have growing concerns regarding potential violation of my

private personal identification information due to Springfield Toyota’s failure

to recover my personal items they lost from my previous car. On January 14, 2015, I had sent them a demand

of payment for an estimated repair cost from local reputable body shop.

I hereby demand: 1) Springfield Toyota to pay the

amount of the estimated repair cost described above and 2) perform safety

inspection and apply safety inspection sticker to my car and 3) pay for three

years of PII fraud protection insurance to compensate loss of my personable

item from my previous car which contained my personal identification

information.

Regards,

Review: We bought a Toyota Maintenace agreement from a different dealership. We were told that we are able to take our truck to any Toyota dealership even though we purchased a used Ford Expedition.

First time, they did maintenace my truck b/c it was already dropped off. The second time they cancelled my appointment stating that Sprinfield Toyota only service Toyotas. I explained to them that I called the Toyota Maintenance department and was told I can take it to ANY Toyota but they would not service my truck.

Now, I will no longer buy or take my own Toyota to this dealership because of bad customer service.Desired Settlement: All Toyota dealerships should accept anything that is honored through a Toyota Maintenance agreement.

Business

Response:

[redacted] & B.B.B

Review: In February of 2012 I had purchased a 2009 Toyota [redacted] from their "Certified" used car area. I had financed the car for $17,000 over 3 years. I started noticing a problem that their was water filling up in the trunk where the spare tire is stored. I took it to the dealership to have them look at it and they said nothing was wrong. A few days later it filled up again and I took it back to have it checked once more. I find out that the car had been in an accident and there has been welding done on the left rear side of the car. When the car was sold to me I was told that it had 1 owner and no accidents and that it was "certified" by Toyota. I went in to the dealer to confront someone about this situation but they did not take responsibility. I talked with a man who was in charge of the used car department name Sam. He instead of helping solve the issue at hand attempted to sell us a car. He used vulgar language with us and made me and my family uncomfortable. We explained the situation as well, clearly telling him we do not want to purchase another car but want a replacement. All he did was beat around the bush giving us estimates that we did not want. He is also explaining that there is no report of a accident in the [redacted] history. I myself have not been in any accidents while owning this car for the 2 years I have owned it. It frustrates me to no end that a business like Toyota would not take responsibility for their actions and mistake of not properly inspecting a car and selling it for an amount that it is not worth. Not once did Sam also call anyone higher in position than him to resolve the issue, just another sales women.Desired Settlement: Mr. J[redacted] I would like you to replace this car with the same model/year with higher trim or a newer car of the same model. If not I would like a refund of what I had payed for the car and I will return the car back to you.

Business

Response:

The customer was in for service on September 12. the source of the water leak was from a body plug in the trunk that wasn't in place allowing water intrusion. it was explained that this plastic body plug was out of place and that it may have been damaged. The [redacted] report for this vehicle is clean, with no accidents reported. Springfield Toyota can only report to a consumer the information that is available. it isn't known if the vehicle has been damaged previously. Replacing the body plug stopped the water intrusion. The vehicle is repaired.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: That doesn't resolve the issue that the car has been welded in the rear left side. This is still an issue with the vehicle. What do I do now? The value of this car has been brought down greatly from this incident. I want a proper resolve to my issue or I will get in contact with a lemon law attorney. This is your fault for not inspecting the car properly.

Regards,

Business

Response:

My response in regards to that complaint is that the dealership provided all necessary paperwork, including the [redacted] report that showed there wasn’t a reported accident. We showed no evidence of damage. If the customer would like to bring the vehicle back in for a professional evaluation, that can be arranged.

Thank you,

Geoffrey B[redacted]

Parts & Service Director

Springfield Toyota

Direct line ###-###-####

Review: The sale man named [redacted] was so rude with customer. I was having a negotiation the price with him, but he got mad for no reason. He raised his voice to curse me off when I did not meet his price. He cursed at me when I walked out the door that: "get the [redacted] out of here, don't come back here again". What kind of person is it? do I deserve to receive this?Desired Settlement: As a sale manager of this dealer, the manager should not keep those type of person to deal with customer. The manager should take some actions to correct [redacted] for his rude behavior to customer.

Business

Response:

General Manager [redacted] contacted **. [redacted] to get more information about incident. **. [redacted] was unable to identify actual salesperson who assisted him. He also stated that if he visited dealership he would not be able to identify individual in person. **. [redacted] apologized for any wrong doings that may have taken place.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Diagnostic Service, Auto Electric Service, Auto Inspection Stations, Auto Repair & Service

Address: 7601 Loisdale Rd, Springfield, Virginia, United States, 22150

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