Priority West End Super Center

Ms [redacted] , We at Priority are in receipt of your letter dated May 131h, We are sorry to hear that Ms [redacted] has concerns regarding additional damages to her vehicleOur body shop manager Jennifer C [redacted] attempted to contact Ms [redacted] on May 18th and left a message requesting a call backOn Friday May th Jennifer spoke to Ms***'s insurance company regarding the additional damages to the vehicle and received approval to repair the dent in question above the front driver's sideOn Monday May 'd Ms [redacted] contacted Jennifer back and setup an appointment for Wednesday June 1st to bring her vehicle back into our collision center for the additional damages to be repairedAt this time we at Priority are satisfied that the concerns in question have been addressed and will be resolved when Ms [redacted] brings her vehicle back into our collision center for the additional damages to be repaired We at Priority apologize for any inconvenience caused to Ms [redacted] in her interaction with our collision centerRegards, Dustin R*** Priority Automotive Collision Center Director [redacted] [email protected]

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Hello Vehicle Shoppers I normally am reluctant to leave reviews since they are so subjective, but after the course of action that has occurred within the last days, I just had to do it, so sit back and let me tell you my storySaturday afternoon I was involved in an accident My *** *** ** *** was in perfect condition with only miles I thoroughly enjoyed the car and had high hopes that the auto body shop would be able to repair it Fast forward to Monday and I find myself on the phone with my *** claims adjuster He informs me that since the frame has been bent, the car is considered totaled! Several hours pass by and the *** claims adjuster calls me again He informs me that they have a check for me and my claim is completed He further asks when I would like to come up to Priority Auto Body Shop to remove my gear from the car I advise him I will be there within the hour I never expected this to happen so quickly *** is definitely on top of their game and I highly recommend themI have been with them since the 1990's and this is my first claim, hopefully my last, but they are true professionals! So I arrive at Priority Auto West End and proceed to the Auto Body shop and meet my claims adjuster He hands me my key so I can retrieve my belongings from the car and the check After I retrieve my belongings, I return the key and notice that Priority West End is also a HUGE/Major dealership I start to walk the lot and Seth approaches and introduces himself to me He asks if he can be of assistance and I inform him of my goal: 1) Low Mileage, 2) Certain price point, 3) Defined monthly payments and that I am seeking a *** *** Seth relays this information to his manager, Chris, who starts looking for my vehicle choice While I am walking the lot however, I come across several vehicles that catch my eye and check them out This entire time, there is absolutely NO pressure Seth is there, but in a position of "What can I do for YOU", rather than the anticipated high pressure salesman (A welcome relief and breath of fresh air) So as I am walking across the front of the lot, I notice a *** *** ***, which is just gorgeous! This vehicle was just marked down and meets and exceeds all of my requirements Seth and I go out for a Test Drive and the deal is locked, this is the vehicle for me My only remaining questions are; 1) An extended warranty, 2) What would be my financed % So Seth escorts me inside the showroom, where I sit down with Seth and Chris It was at this point I thought the pressure may start, but it did not I did not even need to complete any of the paperwork, they filled out all of the documents, I just had to review them and sign off on them So Chris says, "Why don't you go grab some lunch and Seth will call you in an hour with an update", I agree One hour later (exactly), Seth calls me and states that Chris has some options happening, but is trying to secure me the best finance rate Seth states he will call me back in minutes with an update So while I'm out enjoying lunch, those guys were back at the dealership working hard for my business Seth calls me a 2nd time, well within the minutes he previously stated The deal is locked and completed, meaning they were able to get me everything I had asked for and more See this dealership offers some nice incentives; Free Oil Changes and Free State Inspections for as long as you own the vehicle They also guarantee the engine as long as you keep up on all of the scheduled maintenance It also comes with a Free CarFax report (which is very informative and a must have when buying a used vehicle) So on top of the vehicle, I also am receiving the following option upgrades (at my request to be added into the contract): 1) Extended Bumper to Bumper Platinum Warranty (They offer different versions) – years or 60,miles, 2) Auto Butler Premier Pain Protection II – years with resealant applications applied every months (Completed by the Dealership) I return to the dealership and sit down with Chris and Seth They inform me of all of the particulars and Chris presents me with the paperwork and thoroughly covers all of them These guys are top notch and answer every question and in “Laymen’s Terms” While Chris and I are going over the paperwork, Seth is getting my vehicle detailed and in perfect condition An hour or so later and the deal is wrapped up These guys are true professionals in every sense of the wordThe bottom line and the end of my story is this; if you want a new or used car, want to be treated with respect, deal with professional staff and have a sound relationship with an Auto Dealer that is on top of their game (Since they meet or exceed all of the above), then proceed to the Priority Auto West End dealership Everyone here is a professional, but hey, ask for Seth or Chris and tell them that Gunny sent you They will not only take care of you that day, but for the life of your car, and to be honest, isn’t that what you want and expect? I did and they delivered It was the smoothest and best purchase I have ever had with a dealership and I’m a year old retired US Marine Good luck folks, but honestly, if you go here, you won’t need the luck! Semper Fidelis

*** ***,
We
have attached a copy of our check in the amount of $***. After investigation, we have agreed with *** ***
We will mail this check out tomorrow morning
Sincerely,
*** ***
Controller

Ms[redacted], We at Priority are in receipt of your letter dated May 131h, We are sorry to hear that Ms[redacted] has
"">concerns regarding additional damages to her vehicleOur body shop manager Jennifer C[redacted] attempted to contact Ms[redacted] on May 18th and left a message requesting a call backOn Friday May th Jennifer spoke to Ms[redacted]'s insurance company regarding the additional damages to the vehicle and received approval to repair the dent in question above the front driver's sideOn Monday May 'd Ms[redacted] contacted Jennifer back and setup an appointment for Wednesday June 1st to bring her vehicle back into our collision center for the additional damages to be repaired. At this time we at Priority are satisfied that the concerns in question have been addressed and will be resolved when Ms [redacted] brings her vehicle back into our collision center for the additional damages to be repaired We at Priority apologize for any inconvenience caused to Ms[redacted] in her interaction with our collision center. Regards, Dustin R[redacted] Priority Automotive Collision Center Director [redacted] [email protected]

Ms . [redacted], I am in receipt of your letter dated August 1sin, 2016. I am truly sorry to hear that Mr. [redacted] has lingering concerns regarding his vehicle from his repairs in 2014. On...

Wednesday August 3rn, 2016 our collision manager Jennifer C[redacted] personally inspected Mr. [redacted]'s Honda [redacted] van and subsequently advised both Mr. and Mrs. [redacted] in person that the van had had a new collision impact to the front end of the vehicle causing the issues in question. The new collision loss that Mr. [redacted]'s vehicle has been involved in has been determined to have caused all of the concerns outlined in the Revdex.com complaint, and we have notified him of this as well. Mr. [redacted]'s insurance company [redacted] contacted us with the same concerns, and we have notified their local claim supervisor Candice J[redacted] of our findings and supporting photographs. Mrs. J[redacted] confirmed that [redacted] is to inspect the vehicle and respond to Mr. [redacted] directly with their findings as well. At this time we at Priority are satisfied that the concerns in question have been addressed. We at Priority apologize for any inconvenience caused to Mr. [redacted] in his interaction with our collision center.

Ms . [redacted], I am in receipt of your letter dated August 1sin, 2016. I am truly sorry to hear that Mr. [redacted] has lingering concerns regarding his vehicle from his repairs in 2014. On Wednesday August 3rn, 2016 our collision manager Jennifer C[redacted] personally inspected Mr....

[redacted]'s Honda [redacted] van and subsequently advised both Mr. and Mrs. [redacted] in person that the van had had a new collision impact to the front end of the vehicle causing the issues in question. The new collision loss that Mr. [redacted]'s vehicle has been involved in has been determined to have caused all of the concerns outlined in the Revdex.com complaint, and we have notified him of this as well. Mr. [redacted]'s insurance company [redacted] contacted us with the same concerns, and we have notified their local claim supervisor Candice J[redacted] of our findings and supporting photographs. Mrs. J[redacted] confirmed that [redacted] is to inspect the vehicle and respond to Mr. [redacted] directly with their findings as well. At this time we at Priority are satisfied that the concerns in question have been addressed. We at Priority apologize for any inconvenience caused to Mr. [redacted] in his interaction with our collision center.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: Priority Collision Center made repairs on my [redacted] on December 2014 and the paint on the front bumper is peeling and the bumper cover and inter fenders are falling off. I have a warranty,which last as long as I own the vehicle, that came with these rapairs they made ,but so far they have not fixed anything. I think the repairs done by them were poorly done and others who might hire their services should be warned.Desired Settlement: Fix the the vehicle correctly as they where paid to do.

Business

Response:

Ms . [redacted], I am in receipt of your letter dated August 1sin, 2016. I am truly sorry to hear that Mr. [redacted] has lingering concerns regarding his vehicle from his repairs in 2014. On Wednesday August 3rn, 2016 our collision manager Jennifer C[redacted] personally inspected Mr. [redacted]'s Honda [redacted] van and subsequently advised both Mr. and Mrs. [redacted] in person that the van had had a new collision impact to the front end of the vehicle causing the issues in question. The new collision loss that Mr. [redacted]'s vehicle has been involved in has been determined to have caused all of the concerns outlined in the Revdex.com complaint, and we have notified him of this as well. Mr. [redacted]'s insurance company [redacted] contacted us with the same concerns, and we have notified their local claim supervisor Candice J[redacted] of our findings and supporting photographs. Mrs. J[redacted] confirmed that [redacted] is to inspect the vehicle and respond to Mr. [redacted] directly with their findings as well. At this time we at Priority are satisfied that the concerns in question have been addressed. We at Priority apologize for any inconvenience caused to Mr. [redacted] in his interaction with our collision center.

Hello Vehicle Shoppers. I normally am reluctant to leave reviews since they are so subjective, but after the course of action that has occurred within the last 5 days, I just had to do it, so sit back and let me tell you my story.
Saturday afternoon I was involved in an accident. My [redacted] was in perfect condition with only 58250 miles. I thoroughly enjoyed the car and had high hopes that the auto body shop would be able to repair it. Fast forward to Monday and I find myself on the phone with my [redacted] claims adjuster. He informs me that since the frame has been bent, the car is considered totaled! Several hours pass by and the [redacted] claims adjuster calls me again. He informs me that they have a check for me and my claim is completed. He further asks when I would like to come up to Priority Auto Body Shop to remove my gear from the car. I advise him I will be there within the hour. I never expected this to happen so quickly. [redacted] is definitely on top of their game and I highly recommend them. I have been with them since the 1990's and this is my first claim, hopefully my last, but they are true professionals! So I arrive at Priority Auto West End and proceed to the Auto Body shop and meet my claims adjuster. He hands me my key so I can retrieve my belongings from the car and the check. After I retrieve my belongings, I return the key and notice that Priority West End is also a HUGE/Major dealership. I start to walk the lot and Seth approaches and introduces himself to me. He asks if he can be of assistance and I inform him of my goal: 1) Low Mileage, 2) Certain price point, 3) Defined monthly payments and that I am seeking a [redacted]. Seth relays this information to his manager, Chris, who starts looking for my vehicle choice. While I am walking the lot however, I come across several vehicles that catch my eye and check them out. This entire time, there is absolutely NO pressure. Seth is there, but in a position of "What can I do for YOU", rather than the anticipated high pressure salesman (A welcome relief and breath of fresh air). So as I am walking across the front of the lot, I notice a [redacted], which is just gorgeous! This vehicle was just marked down and meets and exceeds all of my requirements. Seth and I go out for a Test Drive and the deal is locked, this is the vehicle for me. My only remaining questions are; 1) An extended warranty, 2) What would be my financed %. So Seth escorts me inside the showroom, where I sit down with Seth and Chris. It was at this point I thought the pressure may start, but it did not. I did not even need to complete any of the paperwork, they filled out all of the documents, I just had to review them and sign off on them. So Chris says, "Why don't you go grab some lunch and Seth will call you in an hour with an update", I agree. One hour later (exactly), Seth calls me and states that Chris has some options happening, but is trying to secure me the best finance rate. Seth states he will call me back in 30 minutes with an update. So while I'm out enjoying lunch, those guys were back at the dealership working hard for my business. Seth calls me a 2nd time, well within the 30 minutes he previously stated. The deal is locked and completed, meaning they were able to get me everything I had asked for and more. See this dealership offers some nice incentives; Free Oil Changes and Free State Inspections for as long as you own the vehicle. They also guarantee the engine as long as you keep up on all of the scheduled maintenance. It also comes with a Free CarFax report (which is very informative and a must have when buying a used vehicle). So on top of the vehicle, I also am receiving the following option upgrades (at my request to be added into the contract): 1) Extended Bumper to Bumper Platinum Warranty (They offer 3 different versions) – 5 years or 60,000 miles, 2) Auto Butler Premier Pain Protection II – 5 years with resealant applications applied every 6 months (Completed by the Dealership). I return to the dealership and sit down with Chris and Seth. They inform me of all of the particulars and Chris presents me with the paperwork and thoroughly covers all of them. These guys are top notch and answer every question and in “Laymen’s Terms”. While Chris and I are going over the paperwork, Seth is getting my vehicle detailed and in perfect condition. An hour or so later and the deal is wrapped up. These guys are true professionals in every sense of the word.
The bottom line and the end of my story is this; if you want a new or used car, want to be treated with respect, deal with professional staff and have a sound relationship with an Auto Dealer that is on top of their game (Since they meet or exceed all of the above), then proceed to the Priority Auto West End dealership. Everyone here is a professional, but hey, ask for Seth or Chris and tell them that Gunny sent you. They will not only take care of you that day, but for the life of your car, and to be honest, isn’t that what you want and expect? I did and they delivered. It was the smoothest and best purchase I have ever had with a dealership and I’m a 57 year old retired US Marine. Good luck folks, but honestly, if you go here, you won’t need the luck! Semper Fidelis

Review: Priority Collision will not reach out to the insurance company, [redacted], to complete the repairs on my car. I was in an auto accident 4/16/16 and the defendants insurance company contacted me and asked me to pick a repair shop to fix my car. I took my car to Priority Collision, and they submitted the estimate and fixed my car. However, they missed a dent above the front driver's side. Priority said that the insurance company didn't approve the dent. I contacted the insurance company and they first denied the dent repair but reconsidered and approved the dent. Priority refuses to contact the insurance for approval so I can bring in my car for repair. I have been trying for two weeks to get this done. I picked the car up on last Tuesday from Priority and noticed last Wednesday that the dent wasn't fixed and contacted them immediately. Daily, I ask Carrie has she heard from the insurance company and she tells me know. Daily I contact the insurance company and they tell me they are waiting to hear from Priority to see how long they will need to repair the car so they can approve a rental. Please assist me with getting my car repaired.Desired Settlement: Priority should reached out to Farm Bureau again and let them know how many days its required to repair the dent so I can drop off my car and get approval of a rental.

Business

Response:

Ms. [redacted], We at Priority are in receipt of your letter dated May 131h, 2016. We are sorry to hear that Ms. [redacted] has concerns regarding additional damages to her vehicle. Our body shop manager Jennifer C[redacted] attempted to contact Ms. [redacted] on May 18th and left a message requesting a call back. On Friday May 20 th Jennifer spoke to Ms. [redacted]'s insurance company regarding the additional damages to the vehicle and received approval to repair the dent in question above the front driver's side. On Monday May 23 'd Ms. [redacted] contacted Jennifer back and setup an appointment for Wednesday June 1st to bring her vehicle back into our collision center for the additional damages to be repaired. At this time we at Priority are satisfied that the concerns in question have been addressed and will be resolved when Ms . [redacted] brings her vehicle back into our collision center for the additional damages to be repaired . We at Priority apologize for any inconvenience caused to Ms. [redacted] in her interaction with our collision center. Regards, Dustin R[redacted] Priority Automotive Collision Center Director [redacted] [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I purchased a 6 year/75,000 mile warranty at the time of purchase. When I received the consumer agreement booklet a month later the term was reduced to 5 years/60,000 miles. The dealership oversold me an extended warranty. The agreement is through [redacted] and after contacting the company I was informed the max coverage for the make and model I purchased was 5 year/60,000 miles.Desired Settlement: I'm not interested in cancelling the policy, just seeking the monetary difference. Before tax the cost of the 6 year warranty was $1019.43, when dividing the term - 6 into the amount - 1019.43 is 169.905 per year. I'm looking for a refund of $169.91 for the 1 year loss in coverage.

Business

Response:

[redacted],

We have attached a copy of our check in the amount of $[redacted]. After investigation, we have agreed with [redacted].

We will mail this check out tomorrow morning.

Sincerely,

Controller

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,