Prism Group

[redacted] I typed a message to you in this box ... and messed up when I went to add cc: addresses.   So, allow me to repeat.  For some reason, I do not recall receiving the original email about this complaint. The guest contacted Marriott Customer Care...

on Saturday ... and they in  turn forwarded the complaint to several people:  Our General Manager, our Resident Manager, our Front Office Manager and myself.   We have been given 3 days to respond to the guest.   [redacted] also sent a certified letter to our General Manager which was identical to the complaint he sent to Marriott Customer Care. It gets a little tricky because our garage is leased to Parking Management Services ... and damages must be reported prior to the vehicle leaving the garage.   I believe you can understand and appreciate the reason for this rule.   The garage has no way of determining if the damage occurred on the property.   Every vehicle is inspected when the guest drives in ... we have that on video.  They make notes of any damage.   There are cameras all over the garage and the valet manager will review those tapes today. I will copy you (the Revdex.com) on our response to the guest.  However, this make take a day or two. [redacted]

Tell us why here...  Our Front Office Manager, Amy [redacted], has informed us that Randall W[redacted], our Garage Manager, has made several attempts to contact [redacted] via phone.  He has left several messages.   Ms. H[redacted] now says that Randall and [redacted] are communicating, however, Mr. W[redacted] is waiting for [redacted] to respond to his most recent phone message.   As you may know, our garage is operated by an outside vendor ... in this case, Parking Management Services, Inc.   Our Resident Manager, Donald P[redacted] is remaining in contact with Mr. W[redacted].   We will let you know as soon as this situation has reached resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12361285, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]A person can not properly inspect a car in the dark and rushed atmosphere of the parking garage and some one would not expect this kind of problems with Marriott Marriott New Orleans has just totally ignored my problems by not even the  getting back with me , I spent $47 plus for parking and 30,000 points to have my good sunglasses stolen and my corvette scratched 
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