Prisma Cargo Solutions

Dear Revdex.com,Thanks so much for your reminder.Regarding [redacted] we are very sorry to hear about her dissatisfactionEspecially because after reviewing her file she had rated our services with an excellent at the beginning, please see performance report.Regarding the additional cubic feet, as client mentions she had added additional itemsWe are always very clear about volume increase and at all times our colleague [redacted] mentioned that if she add more items she will be charged additional money, namely $per cubic feetThis charge is also on the first page of the contract she signed (please see attachment) Also to reinforce that the additional cubic feet (she signed for and she had 288) is legitimate we are including a doc receipt/Bill of lading from a third party, Troy container line confirming the additional volume.Regarding the THC charges at destination our exclusions were stipulated and mentioned in our agreement (not in fine print) plus were communicated verbally multiple times from our sales person [redacted] , as he is stating.At no point we tried to hide any information to the client as this was clearly disclosed to [redacted] .We are sorry for any inconvenience this might have caused to the client.Sincerely, [redacted] on behalf of [redacted] ----------------------------------------------International Sales Department- Prisma Cargo Solutions, LLC [redacted] Phone [redacted] ***Phone ###-###-####Fax ###-###-#### [redacted] No [redacted] Member of: [redacted] , license [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Dear Revdex.com,Regarding ourclient [redacted] (referred to as “client” from now and on), please note belowfacts: OnSeptember **, we received clients’ request via [redacted] to quote for moving services from [redacted] to [redacted] [redacted] · On the sameday we quoted client for a 20-foot container door-to-port· The sameday, client sent us a quote from “ [redacted] *** [redacted] ***”so we may match or better a 20-foot container door-to-door self serviceoption, and to also to explain and differentiate our services from theirs(attached)· Customerthe same day accepted and signed our updated proposal for a 20-foot containerdoor-to-door self service option (attached)· OnSeptember **, 2014, the container reported to clients residence forself-loading However, we were advised that truck got stuck in the mudwhile approaching clients residence and that a tow truck was needed in orderfor truck to be removed Regarding,customers’ complaints to the Revdex.com below: · Clientmentions that “However, on the day the shipping container was suppose toarrive, at AM, I got a call from the driver saying he was just leaving theplace with the container and it was two hours awaySo he calls to let me know5minutes before he is suppose to be there that he will be two to three hourslate” Unfortunately, unforeseen events do occur withtransportation and we had advised client beforehand that “The container will arrive approximately at 9:-10:AM Your flexibility is appreciated” (see attached)· Clientmentions that “The driver arrived at noon and walked down the drive way toask how he should get the truck to the garageI explained he needed to reversethe truck down the driveway he insisted on doing it his way and driving downand turning around in the soft, wet grass which ended up getting the truckstuck in the mud for four hours” Truck driver refutesthis statement as we were advised that “The shipper advised the trucker touse the route requested for them to load therefore they are responsible for allthe following chargesUnfortunately the residence did not have a properlocation for the driver to load Your shipper advised him to move aroundback and then he got stuck in the mud It’s tricky on residential loadsand most drivers will turn around and go back to the depot if there is not aproper location for him to load In most cases we have to bill back a dryrun and then reschedule the loading In this case the driver was able toget pulled out of the mud by a tow truck and made the decision to remain onsite for loading Unfortunately this whole situation was caused by yourshipper and therefore they are responsible for all additional chargesYourshipper is responsible for all charges due to the fact there was not a properloading location I don’t know how else to phrase this YourShipper put our driver in this position and he could have turned back to thedepot and billed you for a dry run This could have been much more costlyin the end, but our trucking company did us a favor by staying on site andloading the container” (see next attachments)- - - We tried to find acompromise but our trustworthy trucker was absolute thatthe client insisted of proceeding as and he did as instructed· Clientclearly makes personal attacks to [redacted] , which Iwill not comment on Without a doubt though, client was notignored (see attached)· Clientmentions that “ almost two weeks late I was then notified that the containerwas being put on hold because of the unpaid towing bill” Indeedliner did not release shipment as it was assessed the clients responsibility topay the tow bill which was disputed by client So, in act of good faithand perhaps in coordination with client, our Malaysian Destination Agentreceived clients shipment in their warehouse and redelivered on another vehiclein order for client not to incur exorbitant demurrage andport fees in Malaysia· Clientmentions that “On Christmas Eve, my husband and I drove to the warehouse totalk to the guy and paid him $1,USD that Prisma owed him,another $USDfor the tow bill, and RMto have our stuff delivered to our house”We are uncertain what client means here The rate for theservice agreed upon from our Destination Agent “Continental Movers & Storage– Malaysia” was $(see attached) and client paid our Agentthe $tow charge owed and we paid the remaining balance tocompensate for our Agents’ destination services (see attached)· Regardingdamages, since items were self-packed/ unpacked no insurance company canprovide such a coverage for damages as they do not know the quality ofthe packing and if packing is done adequately Further to that, as perour terms and conditions that have been accepted with clients signedagreement (attached and re-quoted below)”o Loss orDamage -Removals and Storage § Exclusions- Prismawill not be liable for any loss or neither damage nor any delay which resultsfrom any cause beyond Our controlUnder no circumstances Prisma will beresponsible for any loss or damage involving the restoration or reconstructionof information or data or any item of so called consequential lossPrisma willprepare § Damageto Goods –Packaging- If the Goods sustain damage by reason of defective or inadequatepacking or unpacking, and the packing or unpacking (as the case may be) was notundertaken by Prisma or a Subcontractor, We will not be liable§ Damageto Goods -Inherent Risk - Certain goods (including electrical and mechanical appliances,computer equipment, scientific instruments and certain musical instruments) areinherently susceptible to suffer damage or disorder upon removalUnless thatdamage or disorder results from the want of due care and skill on Prisma part,We will not be liablePrisma liability for loss or damage is limited, as setout clause (a) belowYou may request us to increase our liability, as set outin clause (c) below, subject to our express written agreement in advance ofcarrying out the move and/or storage and payment of any additional charge(a)In the event of our losing or damaging your goods, if we are liable, we willpay you up to US $0,per pound/per item or a maximum sum of US $for theentire shipment which is lost or damaged, to cover the cost of repairing orreplacing that item(b) Prisma may choose to repair or replace the damageditemIf an item is repaired we are not liable for depreciation in value(c)Always subject to receiving your itemized valued inventory and request inwriting to increase our liability, prior to the removal and/or storagecommencing, we may offer to extend our maximum liability to the value declaredby you to usThis is not a transit insurance on the goods and you are stronglyadvised to accept the insurance offered in our quote or arrange insurance coveryourselfFor the purposes of clauses (a), (b) and (c), an item is defined asany one article, suite, pair, set, complete, case, carton, package or othercontainerPrisma will pr (d) Other than by reason of our negligence, we willnot be liable for any loss, damage or failure to produce the goods if it iscaused by those circumstances set out in the following: iBy fire howsoevercausediiBy war, invasion, acts, of foreign enemies, hostilities (whetherwar is declared or not), civil war, terrorism, rebellion and/or military coup,Act of God, industrial action or other such events outside of our reasonablecontroliiiBy wear and tear, natural or gradual deterioration,leakage or evaporation or from perishable or unstable goodsThis includesgoods left within furniture or applianceivBy moth or vermin or similarinfestationPrisma will prepare vBy cleaning, repairing or restoring unlesswe did the workviTo any goods in wardrobe, drawers or appliances, or in apackage, bundle, case or other container not been packed and unpacked by us.viiFor electrical or mechanical derangement to any appliance, instrument orequipment unless there is evidence of external impactviiiTo jewelry,watches, trinkets, precious stones or metals, money, deeds, securities, stamps,coins, or goods or collections of similar kind, howsoever caused, unless youhave previously given us full particulars with value, and we have confirmed inwriting that we accept responsibility as in conditions (a) or (c) aboveixToany goods which have a relevant proven defect or are inherently defectivex.To animals and their cages or tanks including pets, birds or fishxiToplantsxiiTo refrigerated or frozen food or drink(e) Other than by reasonof our negligence, we will not be liable for damages or costs resulting indirectlyfrom, or as a consequence of loss, damage, or failure to produce the goods(f)No employee of the contractor named on the front of this contract shall beseparately liable to you if any loss, damage, miss-delivery, errors oromissions under the terms of this contract.· PrismaCargo Solutions, LLC cannot be liable for the tow bill since clientinstructed truck driver to use a route which eventually got the truck stuck inthe mud despite truckers’ warning· We are notsure what the RM relates too; we assume they are charges that werecoordinated directly with the destination agent and client· PrismaCargo Solutions, LLC cannot be liable for claimed damages as perterms and conditions of our agreement Finally, wepoint-out the below facts: · As perattached evidence, we supported clients’ declaration that it wastruck drivers fault for getting stuck in the mud but it was verified otherwise· As perattached evidence, Prisma Cargo Solutions, LLC in good faith managedfor the client not to get billed for a “double-trucking/ dryrun” as trucker remained at place of loading in order for items to getloaded inside the container after vehicle was finally towed· As perattached evidence, Prisma Cargo Solutions, LLC in good faith absorbedan additional $for detention and re-ramp (see attached) It appearsthat client has contacted the Revdex.com because client was not content of thefact that their wrong instructions regarding truck access resulted in anadditional tow bill of $Let me know ifany other information is requestedSincerely, [redacted]

Dear Revdex.com,thanks again for mediating between us and Patrica Ho[redacted] statements are false.We instructed our agent since December [redacted] about [redacted] shipment throught the BOL, please see attachment.We also send this information to [redacted] **, this is the reason that she could contact our agent and the proof that we did inform her on time about our agent and when her shipment would arrive.If we would have not advise her about our agent on time, how was it possible for her to contact the agent? How would she know their name and phone number? this is a proof that her complaint is unfair.Another statement by [redacted] is that we did not pay our agent on time and caused her delaysThis is not trueHer shipment arrived on January **We paid on January [redacted] please see attachment.Again the rush fee is her unwillingness to pay for THC charges that she keeps on saying they were on the higher end of our estimateWe advise our client that THC is an estimateFor this reason it can be on the higher end or lower endWe do not knowComplaining about the higher end it is unfair.Based on all the above we find that [redacted] complaint does not reflect our good faith and good service provided from the beginning to the end:we pickup on time.we did not overcharge clientwe delivered everything with NO DamagesBest regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear [redacted] , I write in reference to Complaint [redacted] -- My hiring of Prisma Cargo Solutions for my New York - Singapore moveDesired result:Refund of S$rush fees I paid because Prisma failed to communicate with their business partner in Singapore about the arrival of my shipmentI would also like acknowledgement that the process of my move was very badly handledI apologize for the delay in respondingI recently relocated abroad and have been preoccupied setting up my apartment and starting a new jobNo one has contacted me about getting reimbursed for the S$I was charged because other people failed to do their jobI was told by [redacted] in Singapore (Prisma's business partner here), that*my [redacted] phone call to them when my goods arrived at the port was the first they had ever heard about my shipmentAs such, they had to rush processing of documents that Prisma only later emailed over[redacted] subsequently held my goods hostage at their warehouse because, they said, Prisma had not yet paid them for their servicesThus, despite my paying everything I needed to pay, and more, I had to wait another week to receive my thingsPrisma's characterization of their response as "prompt" is simply inaccurateIt was anything butBelow is a timeline: Nov**: Boxes picked up by movers.Dec*: I hope your week is going wellI was wondering what the latest is on my shipment? Is there a tracking number?Dec*: Passport scan is attachedIs there a tracking number yet so I can track the progress of my shipment? Thank you.Dec [redacted] *: Can you let me know where my shipment is and if there is a tracking number?Their response: "Your shipment is loaded on-board in NY We expect departure this coming weekendThe estimated ETA in Singapore is January ***.As soon as we have confirmation of departure, we will notify you."Jan *: Hi, Is tracking information available? Thanks Jan *: Hi, any updates? I was given an expected arrival date in mid-January but have not received confirmation of departure or tracking informationThanks.Response: "My colleague [redacted] should be able to assist youDear ***, Please assist,"Jan *: Hi ***, Would you please let me know the status of my shipment at your earliest convenience? I need to planThank you Jan *: I have not received any updates on the status on my shipment since it was picked up in November or since full payment was remitted in early DecemberI have not received departure notification or any sort of tracking informationPlease let me know when I can expect the arrival of my shipment.Jan *: I just called and left a voicemailPlease let me know where my shipment is and when I can expect it.Response from [redacted] to Operations: "PLEASE ADVISE ASAP"Response from ***: Tracking information finally sentJan **: On my own initiative, I call [redacted] to inquire about shipment Jan **: Shipment arrives in Singapore Jan **: Prisma sends [redacted] my documents *after [redacted] requests it.Jan **-Jan **: I call and email Prisma and [redacted] , trying to get my shipment released.Jan **: Shipment finally delivered to my apartmentIronically, Prisma's billing department had contacted me three times in two days asking for full payment, more than two weeks before it was dueSo in some respects, they are very attentiveIn the end, I have received all of my boxes in good condition.However, the process leaves much to be desiredOnce Prisma had my boxes and my payment, their efforts and communication greatly diminishedIt was very stressful not knowing when my things were arrive, IF they were even arrivingAt that point, I had been living out of a suitcase for two months, apartment hunting while starting a new job etcand all of the joys that come with international movesFor their business partner to hold my goods hostage for leverage, despite having everything they needed from me, was truly unprofessionalI don't know what credit agreement they have with each other (nor do I as the customer need to be involved) but it resulted in significant avoidable delaysI also want to note that "port fees" ended up being substantively higher than the estimate I was given by PrismaI was told I could expect US$100-$I was later charged US$(S$600) by [redacted] , plus the S$in "rush" feesAs Prisma notes, this is outside of their control and in fact was not strictly speaking part of our contractHowever, Prisma represented themselves as being experienced in shipping to SingaporeFor their estimate to be so off the mark is worth notingThank you for your help in arbitrating this matter [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Dear Revdex.com,we never told [redacted] that port fees/THC charges are includedIn writing and over the phone several members of our team told him that this are exclusions, also his signed agreement states that port fees/THC charges are excluded (please see below)Furthermore [redacted] was trying to get the cheapest service possibleWe gave him several discountsOriginally the quote was for $we gave him $2195.00, but it looks like he did not appreciate our good effortswe were very surprised to receive this complaint because client was very happy with our service and rated us with "very good" see performance report attached.best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please see the following exchange which again is cut and pasted from the emails that I have forwarded you This charge is not a duty, tax or inspection but a handling charge.Dear ***,The price I gave you is all inclusive.Only duties and taxes, if any or inspections are not included, Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is becoming increasingly ridiculousI contacted the agent because my building requires that movers fill out paperwork before the move, and in an abundance of caution I wanted to make sure they had it Prisma should have sent them my documentation -- which they held and not IHow is giving the customer a phone number and name the extent of Prisma's responsibilities??Their business partner in Singapore was totally caught off guard when I called them and they had to reach out to Prisma asap to obtain the necessary documents from them.This circus has gone on long enoughSend the reimbursement for US$to [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There are several other emails which I have forwarded you that the company didn't forward. The highlights: I ask what is the all in price and she lists the possible extras which are for stairs and custom duties. Neither of these apply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

If you would ship your items to Paris it would be only $However south of France is higher $And locations like *** *** ***, close to Swiss borders or to the gulf of *** are more expensive, even if we are talking about France We ship to France on a
regular basis and we know the rates of all our agents thereWhat you will not be billed at the beginning you will pay at the end if the company has no experience and quotes you based on Paris rates In regards to the extras I will send you a separate emailPlease let me know if I was able to answer your questions, Best, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Prisma Cargo Solutions is not taking responsibility for the mistakes made by their company and the companies they are involved withPrisma Cargo states that the truck driver followed the route in which I advised themThis in fact was not the case, I had advised the trucker that he needed to turn the truck around and back into the driveway, the trucker made the decision himself to go straight down the driveway and turn around in the grass in which he got stuck while attemptingPrisma claims that the route was unable to be used however, the tow truck that came to pull out the driver, he had a truck twice the size and managed to back his truck up and pull out the driver in a very short period of timeThe truck driver didn't say anything about wanting to reschedule, he was pulled out of the driveway onto the main road and then the tow truck driver helped direct him down the driveway, in which he managed to do just fine and then my husband and I began loading our things The truck driver stated that for residential pickups the shipping company should supply permits in which Prisma Cargo did notIn the contract it states I had a door to door delivery, the RMthat Prisma doesn't understand comes from the additional delivery charge I had to pay on December **, to have my things delivered from the warehouse in Malaysia to my home in MalaysiaThis expense should not have occurred because I have already paid in advance for deliveryIn regards to personal attacks made against *** ***, if it is considered an attack to try and contact and resolve issues via phone and email with someone you have paid over $4,USD to, to do a job they agreed to and are responsible for then I guess I did attack himHowever, if anyone working within this company knew how to work in a professional manner and abide by a contract instead of focusing on things they are not responsible for or to lazy to doAs a client, I was spoken to in a very disrespectful way by *** *** and was told he did not have time for my problemsSo unfortunately it seems as though I have just been ripped off and forced to deal with itI hope people read the Revdex.com reports before they use this companyI would not recommend Prisma Cargo to handle any type of move nor would I want them as clients. Thank you *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,please be advised that we delivered a door to door job to *** *** as per our agreement.In the United States if somebody comes to our home and get hurt or an accident occur it is our responsability to make it better.*** *** knew that her property is a dangerous ground and that the truck would get stocked in itFor this reason she was trying to coordinate with the driver, but she was unsuccessfulRegarding the port fee charges in Malaysia we do not include them and we did not include them in our agreement (please see attached docs) we advised client about it and she was aware of itFor this reason this is a legitimate charge.Sincerely,*** **
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all regarding prisma cargo saying that I was a satisfied customerThis was after the først couple of phonecalls arranging my shipmentAt that point I had no reason to be dissatisfiedSecond of all I still see no contract with My signature, saying that port fees were NOT includedNor was I ever told about thisThe fee ended up being dollars, which I had to pay to get My thingsI did get My things, but many of My furnitures were brokenUnless prisma Can come up with My signature regarding the port fee, I believe they owe me dollars.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, dear *** ***,please find attached the agreement signed by *** ***As you can see the THC charges and port fees are excludedShe agreed to pay for the additional charges on November *** and as per our sales representative she has been told several time that THC charges were not included.For this reason *** *** complaint is invalid and does not reflect Prisma good service as well as the transparancy of showing all inclusion/exclusions in the contract.Sincerely,*** **Customer Service Representative

Dear [redacted],thank you very much for your email.Please be advised that all port fees at destination are not included in our agreement. The port fees at destination includes as you mentioned THC, port handling fees and any other fee that the port charges over there in [redacted]. The $410.00 is not a...

charge that we are collecting from you, but it comes from the [redacted] local authorieties.Sincerely,[redacted]

Thank you for the opportunity to answer once again client's concerns and complaint!Let me start by saying that the husband of [redacted], namely [redacted]  has accepted our proposal, has agreed that Prisma is of "No default" and has accepted to proceed with the shipment to France.  Cargo was initially placed on Hold after client's request "Not to ship" the cargo until the dispute is solved!  [redacted] ANN Burroughs sent also a Wire transfer for their full balance that reached our accounts on February [redacted], 2016,  thus resolving the situation.We have been in constant communication with client and his representative ([redacted])  since early December 2015  trying to assist client with his claim and volume dispute.Let me answer some of the key points as summarized below.  I have copied from clients complaint  1...5  1/      Prisma CS should have had this number (53) up front on there shipping details and seen the problem from the beginning.We have created an Inventory of 53 items which stands as the actual one.  This was created at the day of the Pickup.  INVENTORY ATTACHED TO THIS ANSWER. THERE ARE NO ADDITIONAL 16 ITEMS.  Client claims that we added 16 pieces to his shipment in order to raise the volume.  The answer has been submitted to client.  We LABELED the Skids/Pallets of the shipment as follows:  1st Pallet out of 3,  2nd Pallet out of 3,  [redacted] Pallet out of 3.Client assumes the following: 1st Pallet out of 3,  2nd Pallet out of 3,  [redacted] Pallet out of 3  -->  he trasnlated as 13 +23 +33 =  add them to 69,  therefore  concludes that  we have added 16 items more!!!! That's totally Wrong!!!! 2/    Prisma CS should have estimated the volume picked up in the presence of my wife on Dec [redacted]. Our Estimate of the Cargo was very close to the real one, specifically we calculated 306 cubic feet.  The port authorities measured cargo in Los Angeles to be 289 cubic feet.PORT RECEIPT WITH ACTUAL MEASURES ATTACHED  3/  My wife during the pick up by the driver had to re-stick the ID tags (blue tape) on boxes since these were poorly afixed, probably because the driver was in a hurry to go to another pick up site.We always label the boxes/items and pallets.  Client is also free to use its own labels as well.  We don't see any problem here! 4/Prisma CS is un-available by phone, and correspondence is answered at the rate of about once a week. This is incorrect! We've spent hours on the phone and tens of emails with both [redacted].5/Prisma uses mutiple sub-contractors and these use others themselves making the whole process quite opaque, poorly manageable, and difficult to standardize.Another invalid claim!  There is only 1 subcontractor here....  and that is the Shipping Forwarder/Line  it self  (RoseContainerLines) & if you wish the receiving terminal in LA (AZ Warehouse)  which accepts the shipment before consolidation.  There is no other way of shipping an LCL shipment.  Cargo has to be consolidated with other shipments going to the same destination.  Everything has been explicitly explained to client.  We ALL use the same Forwarders  and Vessel Lines in the industry.PRISMA CARGO DOES NOT OWN ITS OWN VESSELS.  WE LEASE SPACE ONTO VESSEL LINES.   [redacted] complains that the Line is a subcontractor!  How we are supposed to ship across the ocean without hiring a major Line/Container Co.   [redacted]?Sincerely,[redacted]

Dear Revdex.com,thanks again for mediating between us and Patrica Ho.[redacted] statements are false.We instructed our agent since December ** about [redacted] shipment throught the BOL, please see attachment.We also send this information to [redacted], this is the reason that she could contact our agent and the proof that we did inform her on time about our agent and when her shipment would arrive.If we would have not advise her about our agent on time, how was it possible for her to contact the agent? How would she know their name and phone number? this is a proof that her complaint is unfair.Another false statement by [redacted] is that we did not pay our agent on time and caused her delays. This is not true. Her shipment arrived on January **. We paid on January [redacted] please see attachment.Again the rush fee is her unwillingness to pay for THC charges that she keeps on saying they were on the higher end of our estimate. We advise our client that THC is an estimate. For this reason it can be on the higher end or lower end. We do not know. Complaining about the higher end it is unfair.Based on all the above we find that [redacted] complaint does not reflect our good faith and good service provided from the beginning to the end:we pickup on time.we did not overcharge clientwe delivered everything with NO DamagesBest regards,[redacted]
[redacted]

[redacted] has been delivered on January[redacted]. Please be advised that besides the fact that shipment was delayed there were no damages and client was satisfied with our counterpart in Germany as well he left us good reviews at the pickup,  Best, Pam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 This is becoming increasingly ridiculous. I contacted the agent because my building requires that movers fill out paperwork before the move, and in an abundance of caution I wanted to make sure they had it  Prisma should have sent them my documentation -- which they held and not I. How is giving the customer a phone number and name the extent of Prisma's responsibilities??Their business partner in Singapore was totally caught off guard when I called them and they had to reach out to Prisma asap to obtain the necessary documents from them.This circus has gone on long enough. Send the reimbursement for US$100 to [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,Thanks so much for your reminder.Regarding [redacted] we are very sorry to hear about her dissatisfaction. Especially because after reviewing her file she had rated our services with an excellent at the beginning, please see performance report.Regarding the additional cubic feet, as client...

mentions she had added additional items. We are always very clear about volume increase and at all times our colleague [redacted] mentioned that if she add more items she will be charged additional money, namely $10.50 per cubic feet. This charge is also on the first page of the contract she signed (please see attachment) Also to reinforce that the additional cubic feet (she signed for 210 and she had 288) is legitimate we are including a doc receipt/Bill of lading from a third party, Troy container line confirming the additional volume.Regarding the THC charges at destination our exclusions were stipulated and mentioned in our agreement (not in fine print) plus were communicated verbally multiple times from our sales person [redacted], as he is stating.At no point we tried to hide any information to the client as this was clearly disclosed to [redacted].We are sorry for any inconvenience this might have caused to the client.Sincerely,[redacted] on behalf of [redacted]   ----------------------------------------------International Sales Department- Prisma Cargo Solutions, LLC[redacted]Phone [redacted]Phone ###-###-####Fax ###-###-####[redacted] No. [redacted]Member of:[redacted], license [redacted].[redacted].[redacted].[redacted].[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Attached you will find the demurrage and the port Invoice from Vanguard. Also, the email (CMA CGM...) where Vanguard wrote, that the reason for storage is: outstanding money from Prisma in the US (he wrote it in german but you can see also a picture from their system). I had to pay a lot of money to release my own stuff and now after nearly 5 month later - I have no solution because Prisma says it is the fault from Vanguard. I would accept a check from $2,000 from Prisma to find a last point.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]