Prisoner Inmate Family Service

Complaint: I am rejecting this response because:I am in receipt of the response from the company Prisoner Inmate Family Service I filed the complaint against The facts are, the Prisoner Inmate Family Service intentional defrauded me out of new first class full books of stampsThe company agreed to pay me $for each book totaling $ [redacted] the owner of the company Prisoner Inmate Family Service had my money since November 2013, over monthsI’ve made numerous attempts via letters to obtain the money owe to me, but my attempts was to no availUntil my April 10, letter informing the company that I will be taking legal action against them had prompt her to send portion of the money that is owed to me It is clear by her own admission of documentations that she owes me more money than she recently paidIt is clear she still attempting to defraud meShe stated, she owes me $Well, if that’s so why would she pay me only $and inform you that I was paidThe math doesn’t add up for what she claims she owes meIt is obvious that she not honest in her business dealings and wish to scheme and defraud me I am requesting that she pay the rest of the money she owes and additional $in interestIt’s only fair, she has had my money for a half a year, depriving me of my own financial resourceIf the company choose not to rectify the harm that it caused meI am prepared to to small claims court and I will be seeking much more Regards, [redacted]

Complaint:
I am rejecting this response because: Every thing he said is is not true He did not send me a money order he sent it to my son and the state took 55%of the $ Dated Sept 30th which was not all his, he had two other guys go in with him on the stamps
and I was to purchase an order for all threeI also was not up set with the business it was just my Son was calling me to ask if I had received the money order for two months earlier when he sent them to the companyI did save all the e-mails that we sent back and forthIn fact in the last e-mail he sent me he told me never contact him again due to me contacting the Revdex.comThen yesterday he sent me another e-mail stating he would send the other book of stamps back to me He stated I would have them next weekI believe that about as much as him mailing me a money orderI feel that he should finish what he promised, that he would sell the stamps and send the money to me like my son asked and sent him a self-address enevlope for him to mail the money order to me, He has the stamps sell them and send me the money orderI may be wrong but don't tell some one something then turn it around made me feel like it was my fault I hadn't received the money orderI mean really I need to get that money I can't order the package of over $and my son is accountable for this package
Regards,*** ***

Enclosed is a copy of your account card which I have sent to you beforeYou said in
your letter of May , that I only did some pen pal addresses and downloaded printouts of picturesI also created an email address for you and sent emails for you, I sent you pages of research on different occasionsThe cost to mail more than a few pages of printed material is I have to send them in a brown manila envelope which is a minimum charge at the post office of I also sent you photos which had to be put in a brown manila envelope for a chargeEvery time do research it is at a cost of a fee of and a page to print out the researchYou sent a total of în înstltution checks and I did 44,worth of work for youEnclosed is a copy of the previous money order sent you in AprilMaybe when you wrote the letter of
May , the money was not there yetThe money order has not been returnedHere is the final amount I owe youWe are now doneI have also sent all your pictures backI have none left in your filePrisoner Inmate Family Service

Complaint: 10033456
I am rejecting this response because:I am in receipt of the response from the company Prisoner Inmate Family Service I filed the complaint against.
 
The facts are, the Prisoner Inmate Family Service intentional defrauded me...

out of 15 new first class full books of stamps. The company agreed to pay me $7.25 for each book totaling $108.75. [redacted] the owner of the company Prisoner Inmate Family Service had my money since November 2013, over 6 months. I’ve made numerous attempts via letters to obtain the money owe to me, but my attempts was to no avail. Until my April 10, 2014 letter informing the company that I will be taking legal action against them had prompt her to send portion of the money that is owed to me.
 
It is clear by her own admission of documentations that she owes me more money than she recently paid. It is clear she still attempting to defraud me. She stated, she owes me $102.95. Well, if that’s so why would she pay me only $91.00 and inform you that I was paid. The math doesn’t add up for what she claims she owes me. It is obvious that she not honest in her business dealings and wish to scheme and defraud me.
 
I am requesting that she pay the rest of the money she owes and additional $100 in interest. It’s only fair, she has had my money for a half a year, depriving me of my own financial resource. If the company choose not to rectify the harm that it caused me. I am prepared to 90 to small claims court and I will be seeking much more.
Regards,
[redacted]

Review: This company has not responded back to any of my letters concerning my money of 3 different orders. I have informed this company too

many times and for this reason I am forced to resolve my matters with the Revdex.com. I have copies of all my money orders I sent this company over 3 months ago.

First they missed placed my money order and found it, but they never sent me my orders from my money order #1 of $47.00 and I had already had $29.85 in the account with this company on credit and I sent another $11.50 money order for a new order and I have not heard anything from this company so I’m requesting my money of a total of $88.35. I don’t have money to throw away and this company just fell off the map with my money. This company use to be very good company to do business but for the past 5 months they have to go through Revdex.com to resolve my matter. I have wrote this company 4 or 5 times and no response that is not a good thing to do to a faithful customer, I do pray that all is well with this company, but I’m also disappointed in this company for not responding to my letters and just holding my money. I feel like they have taken advantage of me. I even sent them a copy of my $47.00 I sent them and they sent me a copy of my credit balance of 29.85 and I sent them another $11.50 now I’m requesting this company to refund all my funds back to me that they didn’t give me service which is a total of $88.35. I have a trace and investigation on my money and this matter so hopeful this company returns my $88.35 total and then I will dismiss the trace and investigation.

Please return my money.Desired Settlement: I’m requesting this company to refund all my funds back to me that they didn’t give me service which is a total of $88.35.

Review: On 8/23/13 I mailed 536 stamped envelopes to Prisonerinmatefamilyservice.com because they told me they will buy the stamped envelopes from me for 30 cents each but once they got my money they sent me a letter saying that the stamped envelopes was highly damaged which they was not highly damaged. She was just trying to not to pay me the $160.80 they would have to pay me for my envelopes so I said forget it I sent Prisoner Inmate Family Service to just send me my money to me, I explain to Prisonerinmatefamilyservice that they would have to go to through: www.offender connect.com or jpay.com so the money will be put on my books here at the prison unfortunately so time in Nov 06 2013 they sent the money to me here at the prison the mailroom mailed the money order back to prisonerinmatefamilyservice with Jpay papers so prisonerinmatefamilyservice can mail the money to jpay.com unfortunately at this time I still have not gottin my money from this company yet .... see Ex (A) is a check out slip showing that I did send him the 536 envelopes for money, all I am requesting is that they send by money that they own me to: J Pay P.O. Box 2[redacted]0 Hollywood Fl 33027 So that the money they owe me can be put on my books here at the prison company e-mail: [email protected] Settlement: I am requesting is that they send by money that they own me to: J Pay P.O. Box 2[redacted]0 Hollywood Fl 33027 So that the money they owe me can be put on my books here at the prison

Review: On 2-05-14 I sent you 40 stamp's to you for the money price $6.50 for each book of stamp's that what you have told us buyer and seller date's I have sent letter's, seeking my money are 2-12-14, 2-19-14 3-3-14, 3-15-14 and still.

Unfortunately your service has not performed well the service was inadequate because this company has not performed well and send me my money for my stamps. I am disappointed because the service was not performed correctly I was never disclosed my money for the service I sent in my product was stamp's, I was bill any money or all.

Desired Settlement: To resolve the problem I would appreciate if you would send me my stamps back please. Enclosed are copies of my bank statement include are receipts.

Review: I am writing to request your assistance regarding an issue I am having with a company, Prisoner Inmate Family Service.com. One of the services that company says it offers is photo duplication. However, on February 12, 2014, I sent two photographers and a facility check in the amount of $8.00 to pay for copies (five each) of the photographs and Prisoner Inmate Family Service.com has not responded. I believe that company is taking advantage of prisoners by professing to provide services but keeping money prisoners send them without carrying out the services.

Albeit my issue involves merely $8.00, the two photographs mean a lot to me. I requested that Prisoner Inmate Family Service.com return the photographs and $8.00 to me but the company has failed to do so. I now ask that the Revdex.com instinct Prisoner Inmate Family Service.com return the two photographs and $8.00 to me. Moreover, you will notice in the brochure I am sending that Prisoner Inmate Family Service.com says it has an A- rating with the Revdex.com. If that is not true, I request that the Revdex.com stop that company from printing that falsity.Desired Settlement: I requested that Prisoner Inmate Family Service.com return the photographs and $8.00 to me.

Review: On May 3, 2015, I sent them ten books of (20) Forever stamps. Almost three weeks passed and on May 21, 2015, they sent me a confirmation notice/postcard. This was the last I ever heard from them, even after repeated inquireies. As of this week, It has been four (4) months with zero payment. I have written them nearly a dozen times with no response.Desired Settlement: Send the promised payment for the ten books (20) Forever stamps.

Review: Approximate November 2013, I sent (15) new books of forever stamps to this company called Prisoner Inmate Family Service.com. Each new book

of stamps through their company was to be exchanged for cash at the rate of $7.25 per books total of $108.75. I requested that the money be electronically

deposited into my bank account which I provided the company my bank account routing numbers and saving’s account numbers. January 27, 2014 the company

confirmed my request. On March 20, 2014 I received a letter from the company informing me that the bank would not allow them to deposit the money

electronically into my account and requested that I provide them another desired option to where and how I would like the money to go. I wrote the company on

March 20, 2014 with my request to “jpay” the money. After a week and no reply, I wote the company on March 27, April 03, April 10 and April 17, 2014 and no

reply or a “jpay”. The company had my money over five months and refused to pay me. This company is engaging in fraud, deceitful methods to obtain money from

inmates.

Desired Settlement: I’m requesting that the (15) new full books of forever postage stamps be returned with interest (or) to be paid $138.0 with interest for holding my money over 5 months.

Consumer

Response:

Review: 10033456

I am rejecting this response because:

I am in receipt of the response from the company Prisoner Inmate Family Service I filed the complaint against.

The facts are, the Prisoner Inmate Family Service intentional defrauded me out of 15 new first class full books of stamps. The company agreed to pay me $7.25 for each book totaling $108.75. [redacted] the owner of the company Prisoner Inmate Family Service had my money since November 2013, over 6 months. I’ve made numerous attempts via letters to obtain the money owe to me, but my attempts was to no avail. Until my April 10, 2014 letter informing the company that I will be taking legal action against them had prompt her to send portion of the money that is owed to me.

It is clear by her own admission of documentations that she owes me more money than she recently paid. It is clear she still attempting to defraud me. She stated, she owes me $102.95. Well, if that’s so why would she pay me only $91.00 and inform you that I was paid. The math doesn’t add up for what she claims she owes me. It is obvious that she not honest in her business dealings and wish to scheme and defraud me.

I am requesting that she pay the rest of the money she owes and additional $100 in interest. It’s only fair, she has had my money for a half a year, depriving me of my own financial resource. If the company choose not to rectify the harm that it caused me. I am prepared to 90 to small claims court and I will be seeking much more.

Regards,

Review: I am contacting your agency seeking arbitrary intervention in resolving the abovementioned company’s expediting a $70 refund (that was agreed upon and expected over a month ago).

I initially sent the company two consecutive payments of $60 and $25 within a two week span @ September/October 2014. The company could not manage to process my order in a timely fashion. So, I wrote an inquiry into the status about a month afterwards, and then monthly thereafter. The owner replied offering excuses and suggesting refund of $70 of my payment, which was reasonable considering the small portion of the order they did deliver (pictures specifically). I responded twice informing them to send my refund of $70 here to Maine State Prison.

I have been waiting on them to send me the agreed refund amount for approximately two months now. I would like for them to be contacted and informed of their obligation to honor their commitments and ethical responsibility to conduct fair business practices.

In closing, I appreciate your time and attention to this matter. Thanks in advance for

your assistance.

Sincerely,

[redacted] 10[redacted]6Desired Settlement: Refund

Business

Response:

Enclosed is a copy of your account card which I have sent to you before. You said in your letter of May , 2015 that I only did some pen pal addresses and downloaded printouts of pictures. I also created an email address for you and sent 13 emails for you, I sent you 23 pages of research on 2 different occasions. The cost to mail more than a few pages of printed material is 2.00. I have to send them in a brown manila envelope which is a minimum charge at the post office of 2.00. I also sent you 8 photos which had to be put in a brown manila envelope for a 2.00 charge. Every time do research it is at a cost of a fee of 3.00 and 35 a page to print out the research.You sent a total of 116.50 în înstltution checks and I did 44,55 worth of work for you.Enclosed is a copy of the previous money order 1 sent you in April. Maybe when you wrote the letter ofMay , 2015 the money was not there yet. The money order has not been returned. Here is the final amount I owe you. We are now done. I have also sent all your pictures back. I have none left in your file.Prisoner Inmate Family Service

Review: I wite this brief letter to report this company called Prisonerinmatefamilyservice.com. For over two months I been waiting on this company to wire me my funds. I wrote them numerous letters to get no response. I even had family members to call their number no one call them back.

Exhibit A will show I been dealing with this company for over 15 months. Just recently I had over 400.00 dollars on their account and when I requested they send me the money I got no response to the letter see Exhibit B and as I talk to other people I realize their going through the same problem. Exhibit C show what their company conssist of and Exhibit D is a copy of the last check I received.Desired Settlement: Refund $400.00

Review: In October 2014, a check in the amount of $80.00 was sent from my inmate account to "PIFS" for request of services which this company advertises to provide to prisoners for fee's.

Shortly after sending the $80 with my request for services to PIFS. I received correspondence from that company indicating that it would not service me due to a previous complaint that I had filed against it and the company requested on address to where a refund could be sent. Accordingly, I then shortly send information as to where a money order can be sent to refund me, months ago. Still to date, I have not received said refund which is my basis for filing this complaint.

Please file this letter of complaint against the establishment in question and inform them, as I already have, that I can be refunded by sending a money order payable to:

Farolh Dorlette #[redacted]

at: Inmate Trust FundDesired Settlement: I can be refunded by sending a money order payable to:

[redacted]

at: Inmate Trust Fund [redacted]

Wetherfield, CT 06109

or electronically through JPay.com

Review: I’m not sure exactly how this works, or if you are representing Pismo Beach, CA. So, please bear with me. I need your help.

I have been dealing with a business in Pismo Beach (PrisonerInmateFamilyServices.com: Ph####-###-####. Email: [email protected]; contact as of 6/26/15 [redacted]).

This company accepts U.S. Postage stamps from prisoners and either pays them cash for the stamps (via J-Pay, money order, etc.). Or, they perform services. Like ordering “QUARTER PACKAGES” (food , etc.) from catalog vendors, who have been approved by the Department of Corrections.

I have been dealing with them for about (2) years. Having them order my One (1) approved “Quarterly Package”, every three (3) months. But about eight (8) months ago, they started fouling up my orders. Since I can only receive one (1) package each quarter, getting exactly what I need, in a timely fashion, is important. So, when I wrote them in July 2015, inquiring why I didn’t receive the fan I ordered, they seemed to take offense and issued what I perceived to be a threat, regarding the future processing of my orders.

The next package was worse, with only one (1) item arriving/ordered instead of 8-10 of each. And, it arrived here on the first day of 6f the next quarter, causing me to lose my right to receive another package in that quarter. I contacted the catalog package vendor. And, they called the prison, and cleared that quarter. I requested PrisonerInmateFamilyService.com open a “Prepaid Customer Account”, at the catalog, vendor. So, I could order my packages directly, and avoid the incompetence/retaliation, etc. at the stamp company. But , I haven't been able to get them to answer any of the Four (4) letters I've sent them. And, the Prepaid Account hasn't been opened.

Please help me with this I just want the rest of my money, being "Held on Account" by Prisoner InmatefamilyService.com sent to the Catalog vendor, so I can order the things I need. And then I will deal with another stamp company. I'm sure several of the things P.I. F. S. is doing, are violations of banking laws, mail & wire fraud, etc. But, at this point I just want my money deposited with Walkenhorst’s ([email protected]). I can’t receive the money here, because of "hold/s” on my Inmate Trust Account, that will cause me to lose the money. That's Why I used the services of this stamp company. Please help me .Desired Settlement: Please help me with this I just want the rest of my money, being "Held on Account" by Prisoner InmatefamilyService.com sent to the Catalog vendor, so I can order the things I need.

Review: I have a complaint that I want to file against a vendor called PrisonerInmateFamilyService.com. My complaint is that I sent Prisoner Inmate Family Service payments for services. But they refused me their services because they said that they no longer want to do business with me and they said they were going to refund my money but I haven’t received no refund yet and it’s been nearly a month now since they claim they sent it (see proof of all my money transactions enclosed). I written them and also sent them a copy of my money transactions to show them that I did not receive a refund from them and I asked them could they just give me one last request for my $11.00 because it will be hard for me to receive this refund due to the fact that VA DOC recently stopped processing money orders. Payments must be sent through JPAY or refund checks from vendors only. I’ve tried to resolve this issue with this vendor but they are no longer replying since I sent them proof showing that I did not receive a refund from them. Can you please help me get my refund?Desired Settlement: Refund

Review: My Son is an inmate at Pleasant Valley Prison He got an offer from this Company if he would send his postage stamps they would return money for them. So he sent them 33 full books of stamps, they sent him a post card stating would send him $250.00 in 10 business days this was back in August. In the mean time my son sent him 33 more full books of stamps thinking they had sent me the money order. I did e-mail this Company was told they sent the money order, I explained I had not received it. Then he tells me he put a trace on the money order and that it cost him $6.00 then tells me that my son should find someone else and that he will send me the thirty two books back out of the second 33 books my son sent them. My Son and I are both a little upset with this company due to not following thru. This money was to buy items he needs in there. The brochure states they have an A-rating with the Revdex.com. He also made that every clear to me in his E-mails.Desired Settlement: I need the $250.00 money order and the balance of the other Money order for the other books that were sent to this Company. I have not received any thing other then some very harsh v and rude e-mails from this company. I sent a copy of the e-mails to my son and have saved the one this company sent

Consumer

Response:

Review: 10272697

I am rejecting this response because: Every thing he said is is not true He did not send me a money order he sent it to my son and the state took 55%of the $250.00. Dated Sept 30th which was not all his, he had two other guys go in with him on the stamps and I was to purchase an order for all three. I also was not up set with the business it was just my Son was calling me to ask if I had received the money order for two months earlier when he sent them to the company. I did save all the e-mails that we sent back and forth. In fact in the last e-mail he sent me he told me never contact him again due to me contacting the Revdex.com. Then yesterday he sent me another e-mail stating he would send the other 33 book of stamps back to me He stated I would have them next week. I believe that about as much as him mailing me a money order. I feel that he should finish what he promised, that he would sell the stamps and send the money to me like my son asked and sent him a self-address enevlope for him to mail the money order to me, He has the stamps sell them and send me the money order. I may be wrong but don't tell some one something then turn it around made me feel like it was my fault I hadn't received the money order. I mean really I need to get that money I can't order the package of over $250.00 and my son is accountable for this package.

Regards,