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Pristene Water, Inc.

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Reviews Pristene Water, Inc.

Pristene Water, Inc. Reviews (16)

I spoke to the customer about the finance company payments.  There was a code that was entered in wrong.  The customer came into the office and filled out another form in order to get the lower payment promotion and she also picked up the gas cards.  Everything is good with the...

customer and Pristene.  [redacted]###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Pristine water did correct the paperwork and assured me that the payment woul be the amount I was promised they also had the gas cards for me Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I checked with the office and we have copies of the gas vouchers that were sent out to the customer.  I can see about canceling them and resending them when I return from vacation on the 28th.  As far as the financing goes, we have several finance companies that we work with and the...

customer can always pay off their loan early with no prepayment penalties.  They can contact the finance company to arrange the payoff in order to save on the interest.  I think that a special promotion rate of 5.9% interest for the first year was used with this customer.  That would still allow a couple of months to arrange to pay off the loan during that promo period.  I hope this helps.  And again, I will check into reissuing the vouchers upon my return.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have checked into our customer database and did not find Mr. [redacted] by his name or address.  I have also checked our marketing data lists by name, address, and phone number, that he provided, and he is not on them either.  I’m not sure if the phone number he listed is the cell number...

he is referring to but that number is not showing up in the search.  Regardless I will place him on our do not call list with the information provided.  If he has another phone number I would have to have it to add to the internal DNC.  Thank you for your help. Thanks,[redacted]Pristine Environmental Solutions###-###-####

Review: Initially, we were offered a $50 gas card as an incentive for having a salesman visit our home. The salesman did visit our home and we did purchase the product. It has now been over a year of trying to get the $50 gas card and we still don't have it.

Soon after the purchase we were given a gas voucher for $50 and followed the instructions exactly to redeem the voucher. After several months we had not received the voucher and contacted Pristine and were instructed that the salesman who sold us our unit would give us a call. After we finally got the salesman to call us they sent us another voucher to fill out. Again we followed the voucher instructions exactly and after a few months again no voucher. We called Pristine again and were offered instead $50 of Outback Restaurant gift cards which we accepted. We were told told they would be mailed to us by the end of the week. This was over 6 weeks ago and we still have not received anything in the mail.Desired Settlement: $50 Outback Restaurant gift cards; no gas vouchers as they are a sham.

Business

Response:

I want to apologize for having a problem with the gas voucher fulfillment company. I will address this issue with them. I also apologize for our office person not sending you the Outback card to replace the gas voucher as offered. That person is no longer employed here. That being said I will send the card out personally today. I am sending two- $25 Outback cards, #'s [redacted]. Sorry again for the problem that you have had. Call me if you have any other questions or concerns. Thank you for your business and letting us take care of your water needs.

Sincerely,

Review: This company installed our system through [redacted] Homes - whom we purchased a new home from approximately 7 years ago. We had Pristene come out to check on our system when it started leaking. Their technician told us we needed a new tank, it was under warranty, and they would call us to come out to replace it when the new tank arrived (in 2-3 weeks). We have contacted this business at least 6 times over the course of 3+ months since this original visit. Every call is empty promises of "we will get back to you". Of all the calls we have yet to have them get back to us even once. And to date, we have no resolution, no estimated resolution, no call back…ever. We don't know what else to do other than contact GE about the horrible service of their authorized dealer, and to take to social media to make our opinion known.

We have been more than patient - giving this company way more than the benefit of the doubt. We have no choice but to file a claim, and to use all manner at our disposal to try to get them to actually care.Desired Settlement: Simply honor the obligation as an authorized GE dealer.

In May 2012, The sales person from Pristine came to my house and gave us a price quote of $1,495.00 for a 3-filters R/O system, this price did not include the installation fee. The sales told us the reason why this unit was expensive, because it did not need to change filters often like every year..... My husband and I thought about it might be a good deal, because every year we pay for the filter-changing fee adds up. We were willing to pay that much money, because the sales told us that benefit.

On the second day after we signed the installation work order, I felt this price was too expensive for us to afford. I wanted to cancel the order and I had tried to contact Pristine, but they did not call me back and reply to my emails anymore. They just ignored me.

Just few days ago, I found out from their customer service rep. that this R/O unit is not special at all, it does required filters change every year, and it is almost 2 years, if we didn't call them to schedule an appointment for filters change service, after 2 years, they will void the warranty. I explained it to the rep. about what the sales person told us before, the rep. was raising her tone and rude over the phone and told me that there's no such thing and she never heard this before. I asked the rep. to have the sales person to call us back to clear this, but never got any phone call from them.

Despite all the excuses and explanation this company possibly would tell us, this price $1,495.00 for just 3-filters R/O unit is way overpriced. And their customer service is not polite and professional. This time they got my business already (we have no choice), but there won't be a second time.

Review: I purchased a home water filtration and reverse osmosis system about a year ago from the company. The salesman promised two $50 gas vouchers for my wife and I for purchasing the system. I have never recieved any such voucher. Also, I opened a line of credit through the salesman at the time of purchase. I recommend to everyone not to do this. The loan terms are a rip off. You will end up paying double the amount of an already expensive overpriced system.Desired Settlement: Please make good on the promise of two $50 gas vouchers.

Business

Response:

I checked with the office and we have copies of the gas vouchers that were sent out to the customer. I can see about canceling them and resending them when I return from vacation on the 28th. As far as the financing goes, we have several finance companies that we work with and the customer can always pay off their loan early with no prepayment penalties. They can contact the finance company to arrange the payoff in order to save on the interest. I think that a special promotion rate of 5.9% interest for the first year was used with this customer. That would still allow a couple of months to arrange to pay off the loan during that promo period. I hope this helps. And again, I will check into reissuing the vouchers upon my return.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We contacted Pristine in mid-June 2014 when we noted that our rented water softner had not been using salt for a month. (We had been using several bags/month) Since salt usage is required to regenerate softner, we had an inoperable unit. They came out and said everything was OK, just a "salt bridge" and would be OK. Two months later, nothing changed, still no salt usage, so we called again, they came out and finally said a new softner was needed. (About time, since the our rented unit is over 24 years old). They said office would call to schedule installation...they never called. We called again, they scheduled for 09/08/2014 between 8am and noon. They never showed up, and never called. Three more calls to their office to no avail, as no one answered. Left messages. Called their emergency number, man said he'd call office and they'd call back in 10 minutes. We're still waiting. Have now (09/15/14) decided to cancel service and dispute credit card charges for last 3 months. Poorest service I've ever experienced.

Very poor customer service- have tried for 5 years to be removed from their telephone and mailing list and I still get calls and mail from them- I have no intention of using their service for maintence on my unit, I take care of it myself plus it has not been satisfactory from the start- I just want to not be called or receive mail again

Review: I just moved into my new house at [redacted], Chandler AZ 85248, and my house includes a ** water softener per my upgrade. On Oct.8 2013 evening, I observed that the water coming from my faucets became extremely salty, which showed that the brine in the softener leaked into the pipe system. Since the water softener is new and under the warranty provided by this business (they are ** designated resale in my area), I directly contacted Pristine to dispatch a technician to come for an inspection and troubleshooting. The service agent over the phone did not mention there is any service fee. On Oct.11 2013, the technician arrived and inspected the system. While he didn't see the problem immediately because I have drained all my faucets for several hours to let the brine go in the previous days, he did mention there is a possibility that the problem was caused by flaky initial condition of the machine since it's new. And he asked me to wait until next auto recharge to see if the problem can recur(then he left due to time limit).

But the technician also wanted to collect a trip cost from me which is $59. I am totally not aware of this charge beforehand, so the technician had me speak with the service agent over his cellphone. The agent insisted that I should pay them the fee while I do not agree. The agent continued to solicit me that if I pay on the date, she can give me a "discount". I totally disagree the charge based on:

1. The issue is covered by product warranty

2. The agent did not disclose such surcharge before she dispatched the technician, and the rate was also not disclosed

3. I did not see any justification of the "discount"Desired Settlement: 1. The unauthorized billing should be dismissed.

2. The agent should explain why she did not disclose the charge and its rate beforehand, as well as the justification of the "discount"

Business

Response:

This seems to be a case of a language communication barrier. First of all the ** water equipment was sold to the customer by the builder and the equipment was provided by **. We are the authorized ** service provider in the area and hooked up the equipment for ** and the builder. When Mr. [redacted] called it was explained to him that if there was a system "functional failure" that the warranty would pay for the part and labor. If there is no "functional failure" then the customer is responsible for the trip charge. Our technician went out and the system was performing and working normally. There was no "functional failure." Mr. [redacted] refused to pay the trip charge. The technician even called the office manager who even offered a discounted fee and that was still refused.

In the interest of PR I will issue a "one time only" credit to waive this trip charge. I also want to reiterate that in the future the ** warranty only covers functional failures of the equipment for the warranty term and if there is no functional failure then the trip charge is the responsibility of the customer.

Thank you,

I contacted Pristene to check my water softener because it was showing "call dealer for service". Was told the trip charge $79 including 30 mins of labor. The technician put a couple of pouches in salt cleaner, included two bottles of cleaners (Without discussing/asking/recommending) in the bill and slapped a total bill of $169. Not a good start to do business. On top of it, the softener still kept showing message "call dealer for service". I wouldn't recommend them. The technician did not know about GE softener (and they are official dealer of GE) and spent most of the time on phone with somebody asking questions. I will not recommend them.

Review: I recieved a phone call telling me if I meet with the sells guy they would give us two 50.00 gift cards. We meet with a man named Neil we decided to get the system based on the fact they said it would be a 50.00 a month payment we never received our gift cards and my husband recieved a phone call and they told him the bill would be 102.00 and of course this is all after it was already installed . I ask3d several times are you sure its just 50.00 a month I was told numerous times yes the girl [redacted] told me that it was only 50.00 because it was only 1%intrest what a lie so I'm going to do everything 8n my power to make sure they dont make money off liesDesired Settlement: I want my bill to be 50.00 a month because that's what we were promised from several people at pristine water

Business

Response:

I spoke to the customer about the finance company payments. There was a code that was entered in wrong. The customer came into the office and filled out another form in order to get the lower payment promotion and she also picked up the gas cards. Everything is good with the customer and Pristene. [redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Pristine water did correct the paperwork and assured me that the payment woul be the amount I was promised they also had the gas cards for me Regards,[redacted]

Review: This company is repeatedly making unsolicited telemarketing calls to my cell phone. They refuse to stop.Desired Settlement: Having them stop contacting me.

Business

Response:

I have checked into our customer database and did not find Mr. [redacted] by his name or address. I have also checked our marketing data lists by name, address, and phone number, that he provided, and he is not on them either. I’m not sure if the phone number he listed is the cell number he is referring to but that number is not showing up in the search. Regardless I will place him on our do not call list with the information provided. If he has another phone number I would have to have it to add to the internal DNC. Thank you for your help. Thanks,[redacted]Pristine Environmental Solutions###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Water Softening & Conditioning Equipment Service & Supplies, Water Filtration & Purification Equipment, Contractor - Water Conditioning

Address: 75 W Baseline Rd Ste 29, Gilbert, Arizona, United States, 85233-1029

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