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Pristine Carpet Cleaning, Inc

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Reviews Pristine Carpet Cleaning, Inc

Pristine Carpet Cleaning, Inc Reviews (1)

We cleaned for the customer on August the 4th*** went out to the home and recommended the sanitizer treatment and injections for pet odorInjections and sanitizers will not do anything to remove stains they are used only for the removal of pet odors*** went over several of the spots
multiple times to try and remove themAt the time of cleaning they did not come outAfter the cleaning all of the carpets are brushed with a carpet rake to give the room a uniform look so evidence of the cleaning machines circular pattern are brushed away. The customer then called us after hours during the weekendWe did not return her call until Monday August 8th in which she was very demanding and treated our customer service representative very unprofessionallyShe said because we didn't return her call she rented a machineWe let her know that we must be allowed to attempt to fix anything that she is unhappy withShe insisted on speaking with **He called her while he was out of the office, and let her know we would be happy to return at no charge to reclean anything she was unhappy with, and that our guarantee was for daysShe stated that she would make sure to wait the full days and get the carpet good and dirty before she called us to come back outAfter the call ended she called back later to say her lawyer told her to have us come back outAs it was already after hours ** let her know that we would call her to schedule a time to return*** called her on Aug 9th and left a message about scheduling a time to returnShe also sent the customer a follow up emailThe customer never returned our call, or sent another email to us about schedulingWe also never received any communication from Groupon on behalf of this clientBecause she did not contact us we did were not able to return to her homeAs to receiving an email about my vacation after the factI set my auto-responder on outlook prior to leavingMy computer was shut down, and when I booted it up upon my return it sent out my out of office to every email I received while I was away which was a little over a week*** ***

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Address: 12161 Bannock St, Denver, Colorado, United States, 80234-2144

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