I WILL NEVER EVER DO BUSINESS WITH PRITT ELECTRIC AGAIN. DO NOT WASTE YOU TIME OR MONEY WITH THIS PATHETIC COMPANY. They are extremely unprofessional, rude, lack professional tact, and have absolutely zero understanding of customer service. I received multiple estimates on a project I’m working on in my basement, and decided to give Pritt Electric a chance because they were used during the construct of my home. I attempted to make an appointment with the field person who conducted my estimate, but was directed to contact the office because they have full visibility to the calendar of appointments. I complied. I called the office on Wednesday 08/03/2016 and was offered a Friday appointment with an installer on a very tight schedule, but they assured me next Wednesday 08/10/2016 had wide availability. And the field representative I worked with would be assigned the job. Tuesday 08/09/2016 at 3:00pm, Pritt Electrical called me to cancel my appointment at the absolute very last minute. I call back to ask why, they said the field representative made an appointment in the field that conflicts with my scheduled appointment (made a week in advance) and I need to reschedule at a convenient time for them. Wait a minute. I thought field representatives aren’t allowed to make appointments in the field and all appointments must be scheduled with the front office? Not only did the office manager care less about honoring their commitment with me (that we agreed to a week ago), she (Dorinda, the owner’s girlfriend with zero business acumen) made no attempt to rectify the situation or accommodate me for my inconvenience. After 10 minutes of her disrespectful attitude and inability to offer a solution or connect me with an actual manager, I transferred her to the dial tone. Then her front desk person calls me 30 minutes later with their “best low voltage” electrician that can do the job. Out of options and other contractors that needed to adhere to the very strict time line on my project, I decide to give him a shot against my better judgement. He arrives 30 minutes late and with the owner’s daughter Jennifer. 2 hours into the job and several encountered problems later, he quits on the spot!! He also drives off and leaves Jennifer at my house without saying a word. She doesn’t tell me anything at all! The colleagues that she called to pick her up felt so bad, they finally explained what happened and apologized profusely! I’m expecting Jennifer to call the owner and make provisions to make everything right. Nope! Her only advice was to “call the office.” No contact information to a decision maker, no proactive attempts to resolve the situation, no apology, nothing. Thankfully, one of the gentlemen who arrived to retrieve her provided me the owner’s phone number. But to no avail. I called Gill Pritt (Owner of Pritt Electric [redacted]) and he proceeds to tell me it isn’t his fault, he had to fire 10 people, and he didn’t do this and what do I expect him to do. Unbelievable. Every time I tried to offer a suggestion, he talked over me and he played the victim the entire time on the phone. Then he began to use inappropriate language, insult me, and threaten to sue me. For what, patronizing your poor excuse of a business. DO NOT EVER DO BUSINESS WITH THIS COMPANY OR PERSON. Now I have to scramble to find a REPUTABLE company at the last minute.
The client contacted our office and asked for an estimate to rough-in and install his 70 inch paddle fan, move wires for cable jack and outlet behinds walls and re-hang a wall mounted TV that was...
previously improperly installed by someone else. [redacted] our tech quoted hint 5400.00 to re-run cable jack and outlet behind wall, rough-in and install his ceiling fan for $400 - see attached service ticket. The top part of service ticket is what he requested, the bot[redacted] half that is circled is what was quoted. Please note the signature on the bot[redacted] of the service ticket that says "I authorize you to proceed with the above work at the price of $400." It does not say anything about mounting new TV bracket. The ceiling fan was installed in a room with very tall vaulted ceilings, if he wanted a switch rather than the remote it came with, he was told there would be a lot of Drywall damage to get the switch on the wall and he said no, just use the remote. Our service ticket also states that the fan would be installed with the remote it came with, it does not say we would put in a switch on the wall. He was told when he returned with new TV mount it would be an additional charge to hang it and he said he would not pay any more. The original TV mount was already hung by someone else before we arrived. The work was performed on 10/13/14 and the client did not call our office until 10/17/14 to make a complaint. The client signed our service ticket prior to work being done to authorize the work and then signed the ticket "All work has been performed to my satisfaction." I am not sure why he feels we should do additional work for free. The service ticket that was signed twice does not indicate that the TV was to be hung for the price quoted. If you have any questions, please contact our office.
Thank you,
[redacted]
I WILL NEVER EVER DO BUSINESS WITH PRITT ELECTRIC AGAIN. DO NOT WASTE YOU TIME OR MONEY WITH THIS PATHETIC COMPANY. They are extremely unprofessional, rude, lack professional tact, and have absolutely zero understanding of customer service. I received multiple estimates on a project I’m working on in my basement, and decided to give Pritt Electric a chance because they were used during the construct of my home. I attempted to make an appointment with the field person who conducted my estimate, but was directed to contact the office because they have full visibility to the calendar of appointments. I complied. I called the office on Wednesday 08/03/2016 and was offered a Friday appointment with an installer on a very tight schedule, but they assured me next Wednesday 08/10/2016 had wide availability. And the field representative I worked with would be assigned the job. Tuesday 08/09/2016 at 3:00pm, Pritt Electrical called me to cancel my appointment at the absolute very last minute. I call back to ask why, they said the field representative made an appointment in the field that conflicts with my scheduled appointment (made a week in advance) and I need to reschedule at a convenient time for them. Wait a minute. I thought field representatives aren’t allowed to make appointments in the field and all appointments must be scheduled with the front office? Not only did the office manager care less about honoring their commitment with me (that we agreed to a week ago), she (Dorinda, the owner’s girlfriend with zero business acumen) made no attempt to rectify the situation or accommodate me for my inconvenience. After 10 minutes of her disrespectful attitude and inability to offer a solution or connect me with an actual manager, I transferred her to the dial tone. Then her front desk person calls me 30 minutes later with their “best low voltage” electrician that can do the job. Out of options and other contractors that needed to adhere to the very strict time line on my project, I decide to give him a shot against my better judgement. He arrives 30 minutes late and with the owner’s daughter Jennifer. 2 hours into the job and several encountered problems later, he quits on the spot!! He also drives off and leaves Jennifer at my house without saying a word. She doesn’t tell me anything at all! The colleagues that she called to pick her up felt so bad, they finally explained what happened and apologized profusely! I’m expecting Jennifer to call the owner and make provisions to make everything right. Nope! Her only advice was to “call the office.” No contact information to a decision maker, no proactive attempts to resolve the situation, no apology, nothing. Thankfully, one of the gentlemen who arrived to retrieve her provided me the owner’s phone number. But to no avail. I called Gill Pritt (Owner of Pritt Electric [redacted]) and he proceeds to tell me it isn’t his fault, he had to fire 10 people, and he didn’t do this and what do I expect him to do. Unbelievable. Every time I tried to offer a suggestion, he talked over me and he played the victim the entire time on the phone. Then he began to use inappropriate language, insult me, and threaten to sue me. For what, patronizing your poor excuse of a business. DO NOT EVER DO BUSINESS WITH THIS COMPANY OR PERSON. Now I have to scramble to find a REPUTABLE company at the last minute.
The client contacted our office and asked for an estimate to rough-in and install his 70 inch paddle fan, move wires for cable jack and outlet behinds walls and re-hang a wall mounted TV that was...
previously improperly installed by someone else. [redacted] our tech quoted hint 5400.00 to re-run cable jack and outlet behind wall, rough-in and install his ceiling fan for $400 - see attached service ticket. The top part of service ticket is what he requested, the bot[redacted] half that is circled is what was quoted. Please note the signature on the bot[redacted] of the service ticket that says "I authorize you to proceed with the above work at the price of $400." It does not say anything about mounting new TV bracket. The ceiling fan was installed in a room with very tall vaulted ceilings, if he wanted a switch rather than the remote it came with, he was told there would be a lot of Drywall damage to get the switch on the wall and he said no, just use the remote. Our service ticket also states that the fan would be installed with the remote it came with, it does not say we would put in a switch on the wall. He was told when he returned with new TV mount it would be an additional charge to hang it and he said he would not pay any more. The original TV mount was already hung by someone else before we arrived. The work was performed on 10/13/14 and the client did not call our office until 10/17/14 to make a complaint. The client signed our service ticket prior to work being done to authorize the work and then signed the ticket "All work has been performed to my satisfaction." I am not sure why he feels we should do additional work for free. The service ticket that was signed twice does not indicate that the TV was to be hung for the price quoted. If you have any questions, please contact our office.
Thank you,
[redacted]