Sign in

Prium Plans

581 East State Road 434 STE 2000, Longwood, Florida, United States, 32750-5468

Sharing is caring! Have something to share about Prium Plans? Use RevDex to write a review

Prium Plans Reviews (%countItem)

Prium Plans called my 85 year old mother. She received nothing via the mail regarding the plan. I would like her 179.00 refunded to her master card.
Payment was 179.00 billing to *** mastercard.

Desired Outcome

Refund to the mastercard they charged. Her name is ***, Westford MA

Prium Plans Response • Jun 15, 2020

called in on May 19th, 2020 asking for a refund for her mother *** dental plan she had with us since March 24th, 2020. Usually we do not give refunds after 30 days, but after Cindy explained that her mother is unable to make these decisions on her own, I let her know I would refund the full amount of $179.00. I explained to Cindy that we help all of our members save thousands on Dental and Vision needs and if her mother were unable to use the plan we understood and would be happy to refund her. The refund was processed on May 19th and unfortunately, she contacted the Revdex.com before she spoke with us, but I am sure she is still happy with the resolution.
If she still needs assistance please contact Angela at 1877-772-8761 EXT 1005.

Customer Response • Jun 22, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Timely refund to the credit card. All set

They called me and had tried to access my annual payment of $159.00 but my credit card had expired. I gave a new card but have no proof of insurance.
When they called I knew at once the card they were using had expired. Since they had the info on me I was sure that I'd ordered that service before but forgot. I gave them a new card and asked them to send me a card to show my dentist to prove insurance. They said they would mail one out that day. That was on 12/4 and I'm now sure that I've been scammed. First of all I don't remember ever ordering this plan though it sounded good if it covered dental, hearing, and eye treatment and glasses. After thinking about it, I tried calling them back but they were closed. Is there any way to get my $159.00 back?

Desired Outcome

I just want a refund and then I can search for another company that has a good track record.

Prium Plans Response • Jan 23, 2020

We sent *** her packet certified on 01/08/20. I spoke with *** on 01/08/20 and I apologized that she did not receive the first packet and I gave her the tracking information. She realized we are not a scam and we are only here to help her. Our company gave *** the plan for free for a year. I did confirm *** received her full refund back to her card she made her payment with. *** understands now our company is only here to help everyone out with expensive dental procedures as well as all the other extras our plans have to offer.

Customer Response • Jan 27, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

A telemarketer from Prium cold called my elderly mother and led her to believe they were part of her Medicare D policy and needed a premium payment.
This morning, 12-16-19, a telemarketer from Prium called my elderly mother. She has been in the hospital so I was the one who signed her up for her Medicare D insurance earlier this month. This telemarketer convinced my mother that this was part of her Medicare D and had a premium due. When my mother offered to send a check, the woman told her it had to be done on the phone, right now to get the "special" pricing. Of course my mother complied. She then called me to let me know she had taken care of the premium. I realized it could to be from her Part D company. After several calls, including mom's bank, I found and contacted Prium. They confirmed that my mother had "enrolled" in their "plan" that morning. I asked them several times to cancel the "policy" and was told someone would contact me. So far no one has. I have called them two more times with the same result. Since it was close to close of business, I contacted the bank and explained the problem. They have put a hold on my mother's debit card. Perhaps not getting paid will encourage someone to contact me. Btw, my mother never heard or understood that this was Prium, she was under the misconception that this was her part D company and they did nothing to enlighten her. I know we are still on day one but if this is a reputable company, I would think they would contact me immediately.

Desired Outcome

I want Prium to be held accountable for misrepresenting themselves. AND if they did manage to get the money from her account, return it!

Prium Plans Response • Jan 08, 2020

Customer Service: I reached out to *** on January 6th, 2020. I let her know we are only here to help her, and we explained that her mothers account was never charged. I explained to *** the plan we offered her mother had nothing to do with her insurance and although we do assist with Medicare this was not the case. The plan we offered her mother was to help with her out of pocket expenses for Dental and Vision and much more. For all the confusion I offered *** the plan for her mother and herself for free with no obligation so she can see how much our plan helps save money on out of pocket expenses. *** declined the offer and requested we just not call her mother. I apologized for the confusing. We represent all insurance companies and when she called on December 16th, 2019, she asked that we not sign her mother up for the discount plan and we did as she asked. I explained that our plans are here to help make dental and vision affordable for our members. I apologized for all the miscommunication. Our agency goes above and beyond to help our members save as much money as possible while only paying a small fee a year. I hope in the future you let us prove how we do for our members.

Tried to cancel the policy, but an agent said it was past cut-off date and would not refund my money.
I went to *** Dental, which was one of the dental offices shown on their list. I asked for the discount rate, but the billing specialist said their office had never heard of the Prium Health Savings program and charged me their full price of $100. I am a senior citizen and and am paying their monthly charge of $179, which I cannot afford. I am finding many doctors and dentists who are accepted by my *** Medicare HMO. I have never used their services since. I feel I was mislead by their organization, and I cannot afford that monthly payment for something that I'm not using.

Desired Outcome

Reimbursement of $179 for four months (June-Sept. 2019) for a total of $716 and a discontinued membership Correction to Revdex.com Case # *** Linda *** I actually tried to contact them today, Sept. 9, but no answer. The last time I spoke with a "live" person was a couple of days after I went to the dentist. My dental appointment was June 25, 2019.

Prium Plans Response • Sep 10, 2019

This is a difficult complaint to read.
Our company represents many insurance carriers to assist customers with their health plan needs. I have listened to the call recording and the information in the complaint is inaccurate.
Linda *** signed up for the *** Dental Access plan on May 30, 2019. She paid $159 for the year with a one time enrollment fee of $20.
Our Customer Service Representative, Dori spoke with Linda on July 1st and stated her dentist had other options for her and she wanted to cancel the plan.
Dori advised Linda that she was outside of her 30 day cancellation period and let her know she could still use the plan for the rest of the year. Member stated she was ok with that and asked to be mailed new cards.
The total charge to the member was $179 for the entire year. There has never been any further charges from our company outside of the one annual charge on May 30,2019. I have personally attempted to call the member back but the phone number is coming back disconnected.
After monitoring the call and reading this complaint I feel this is an attempt to collect from a company that was only trying to assist the member with her out of pocket expenses as requested. No refund will be provided.

Annual renewal fee charged in October 2018 cannot be refunded. This is a scam program directed toward gullible senior citizens.
On behalf of my elderly father (I have POA for him), I am filing this complaint. He signed up over the telephone in October 2017 without my knowledge for this discount program. In October 2018 his credit card was charged an annual renewal fee so I called the bank to inquire about the charge. The bank provided me with a telephone number for Prium Health. I called and had information emailed and mailed to me. Upon examining the information I realized that this was not insurance but only offered discounts at participating providers. My Dad is now in assisted living and will not be able to utilize any of these providers. I called Prium today (11/9/2018) to cancel. If I understood customer service correctly, it is too late to receive a refund for the most recent charge of $159.00/year but I did cancel so he will not be charged an annual fee in October 2019; however, by cancelling he is no longer eligible for any of the discounts. He is on a fixed income, has memory issues which is why he is in assisted living, and cannot, nor has ever used, any of Prium's discounted providers. I am concerned about any company that targets senior citizens over the phone and convinces them to purchase something that they really do not understand.

Desired Outcome

Refund the annual renewal fee of $159.00 to his credit card and do not contact him ever again.

Customer Response • Nov 21, 2018

Prium Health has resolved the issue by providing my father's credit card with a partial refund. I am satisfied with this resolution; however, I still feel that Prium Health scams gullible senior citizens into purchasing their product. It is NOT insurance but only a discount program available through participating vendors, which may or may not result in any kind of real savings on vision or hearing. The prescription discount was through GoodRX, which is free for anyone to sign up for. One does not need to use Prium Health to acquire a GoodRX discount card. Shame on them.

I have an extreme fear of going to the dentist. When I called Prium to ask for help finding a dentist not only did they find someone in network but she called around to see which office fit my needs and assisted with making my appointment. The office she found for me Iv now have had 3 procedures done at. Not only do they treat me with knit gloves at my appointments but I have saved over $ 350.00 having Prium's dental plan. I have refereed several friends and family and will keep doing so. Thank you very much for your help!!!

PRIUM PLANS TOOK MONEY OUT OF CHECKING ACCOUNT WITHOUT CONSENT VIA DEBT CARD. I CALLED THEM THEY TOLD ME THEY WOULD STOP IT BUT THEY DIDNT.
MY DAUGHTER GOT PRIUM PLANS LAST YEAR. SHE DIDINT HAVE A CHECKING. SO I PAID FOR IT FOR HER. IT WAS FOR ONE YEAR. I TOLD THEM NOT TO USE MY ANY MORE AFTER THIS. IT WAS A ONE TIME THING FOR PAYMENT. THEY TOLD ME OK AND THEY WOULD NEED MY PERMISSION IN A YEAR ANYWAY. WHICH THEY DIDNT HAVE AND NEVER TRIED TO GET. THEY TOOK THE MONEY OUT OF MY CHECKING ACCOUNT ON SEPT. 14, 2018. NO CONSENT FROM ME GIVEN. I CALLED CUSOTMER SERVICE ON 9/14. THEY TOLD ME THEY WOULD STOP IT BUT THEY DIDNT. IT WAS TAKEN OUT. I KEEP TRYING TO CALL THEM THEY DONT ANSWER OR HANG UP ON ME. OR DONT CALL ME BACK. I AM FILING A COMPLAINT WITH MY BANK WHO WILL CONTACT THEM ON THIS MATTER TOO. ITS ONLY 129.00 DOLLARS. BUT IT WAS FOR MY LIGHT BILL. ANED THEY DONT HAVE NO CONSENT TO IT.

Desired Outcome

I WANT MY MONEY BACK. MY DAUGHTER WAS THE ONE WHO WAANTED THEIR SERVICES AND THEY KNOW THIS. NOT ME.

Prium Plans Response • Sep 19, 2018

09/15/16- Enrollment
09-19-16 Welcome email and enrollment package sent
09/15/17-Renewal
09/15/18 Renewal
/09/14/18 Cardholder called in stating that she would like to cancel out the plan since she had purchased the plan for her daughter, but now her daughter has now moved to Mexico and they no longer need the plan. Submitted a refund of renewal and instructed it can take 3-5 business days to see the credit

Not sure the reason for the Revdex.com complaint considering we did as the consumer requested and refunded the renewal at the time of the call. In the enrollment recording consumer expressed she was taking care of daughters plan financially. Understanding that her daughter has relocating on 9/14/18, we submitted the refund upon request. If the call was done prior to this date the charge would have never happened for the plan has no contracts..

I recommend this insurance to everyone. It has paid 40 to 60 percent for service. The only dentist in my area that accepted it was Aspen which is an excellent company with great care for their clientele GBC

Prium Plans insists on payment of a premium on my wife's plan, dated 9 days before she died, incapable of receiving any benefit from the plan.
My wife subscribed to Prium Plan #*** on February 9, 2017. On February 9, 2018, Prium charged her *** Card for another year. She died on February 18, 2018, incapable of receiving any benefit from the plan, rendering it null and void. Prium continues to refuse to refund the amount of the charge, and ***, after unsuccessfully attempting to settle the dispute, continues to send the bill, with accumulating charges.

Desired Outcome

I phoned to explain the situation asking for a refund in view of my wife's death. They stonewalled me. I immediately initiated a dispute of the amount ($159) with ***. They kindly suspended the charge and sought resolution with Prium. Unsuccessfully, as it turns out. Now *** has reinstated the charge and continues to send a bill, with accruing charges. I am seek a full refund of the amount in dispute, and a cancellation of the contract. There actually is no contract. One of the parties is dead. I was not a party to the contract, had no knowledge of it until this came up. I am a co-signer on the *** account, but have nothing to do with Prium. Two or three attempts to connect by phone with Prium have failed have hit a blank wall. Two or three letters have yielded no results or even acknowledgement of the issue at all.

Prium Plans Response • Jun 25, 2018

03/13/18 Members husband called in questioning the charges on the account, I explained the plan and the annual charges, he stated that his wife has since passed away and he does not need the plan, so he would like a refund for the last charge, I explained that I would be able to issue a full refund to simply fax over the death certificate. Cancelled out all future charges so the customer's husband would no longer be billed.
3/22/2018- Chargeback Received from bank-Faxing over requested information
5/21/2018- Called Customer back, no answer. Left voicemail.
06/22/2018- Despite not receiving the death certificate Prium has issued a full refund of $159

Customer Response • Jul 06, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
It is incomplete, as I state in my response. Also, it is not sufficient because the initial charge has now grown to 40% more than the original amount due to delays and interest charges added by the credit card company.
This delay is due entirely to the continually obstructed and/or incomplete communication with the company.
For instance, this response from the company mentions their having asked for a copy of my wife's death certificate. This is the very first time I have seen this. The certificate is available and would have been sent immediately had I had this request.
When I am reimbursed for/credited with the full amount now in dispute, I will consider the matter satisfactorily settled.

Customer Response • Sep 04, 2018

See Attachment

I cancelled my membership but was billed for a renewal a year later. I was denied a refund and also denied the chance to speak with someone about this
In spring 2016 I bought a one-year membership in a Prium health plan that had a money-back guarantee. I found that no care providers in my geographic area participate in the plan. Therefore, I called Prium and cancelled my membership. I was told at the time that my membership was ended and that I would not be billed for renewal in 2017.

I did not ask for, was not offered, and did not receive written notice of the cancellation.

However, I was billed for a renewal on July 15, 2017. I called the company, explained the situation, and asked for a credit to my credit card. The phone bank operator told me that no refund was possible because I was calling after the cancellation deadline. I asked to speak with her supervisor and was told there was no one else I could speak with about this.

I had not thought of Prium in the previous 12 months, in part because the company had not contacted me in any way. In my experience, membership organizations stay in touch with their members through newsletters, e-mails, etc to build customer loyalty and to prove the value of continuing the membership. The fact the Prium made no contact at all with me is further indication to me that the company did not regard me as an active member.

I request a credit of the $129 membership be applied to my credit card and that Prium send me written confirmation that I will never be billed by the company again.

Desired Outcome

A credit to my credit card of $129.

Customer Response

From: *** (mailto:***)
Sent: Monday, August 21, 2017 6:59 PM
To: [email protected]
Subject: case #***

Hello, Ms. W,

I filed this complaint against Prium Life and Health in Lake Mary, Florida. The company responded instantly and went "above and beyond" to make things right. Because my issue has been resolved, and the company was so responsive, I'd like to ask that my complaint be removed and expunged from the Revdex.com site and Prium's record with you.

Please let me know what I need to do in order to help that happen.

Thanks,

***

--
***
***

From: *** (mailto:***)
Sent: Wednesday, August 23, 2017 3:08 PM
To: Sabrena W
Subject: Re: case #***

OK, Ms, W, thanks for letting me know. If possible, I'd like the record to show that the company resolved my complaint in stellar fashion and went above and beyond to see that I was satisfied.

Check fields!

Write a review of Prium Plans

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Prium Plans Rating

Overall satisfaction rating

Address: 581 East State Road 434 STE 2000, Longwood, Florida, United States, 32750-5468

Phone:

Show more...

Fax:

+1 (772) 539-7332

Web:

This website was reported to be associated with Prium Plans.



E-mails:

Sign in to see

Add contact information for Prium Plans

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated