Private Client Payment Corporation Reviews (%countItem)
Private Client Payment Corporation Rating
Address: 4525 N 36th Way, Phoenix, Arizona, United States, 85018
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253 Payment Pros uses false adverting and deceptive sales tactics to gain customers. They refused to provide copies of the user agreement stating that they are paperless and required us to enter into a non-cancellable 2-year leasing contract through Ascentium Capital for the issue and use of the credit card processing terminal. I am required to pay the remaining $2K in leasing fees even upon returning the device for services I am no longer using due to the closure of my business. I was verbally told by the sales reps from 253 Payment Pros along with their website that states there is no contract obligation. I have also contacted the company three times and have not received any contact from them so that I may notify them of my business closure. *Please note the name of the company differs here but the business address and website listed are the same. The company I use is 253 Payment Pros and they must be a part of the company this report is being filed under.
This company and owner Jake make us believe they would save us a lot of money with their 0% with debit and 1% with credit, no hidden fee. They also promised in front of 3 witness that he will help transfer the remaining equipment lease to another business if we decide to cancel, and promised to pay for the termination fees from our previous contract and monthly printing paper cost, which is the total reimbursement is $2540.12.
After signing, Jake found all kind of reasons including that their employee steal the termination fee reimbursement in order to avoid paying the agreed cost. In addition to the dishonor behavior and false advertising, we found that there were many hidden fees in their credit card rate. They also provide no customer service when there's an issue with the equipment, so we called to close the account. Then we found out that the lease is "non-cancellable" and "non-transferable". If we were to cancel, they will charge us about $7000 for two equipment under $500 market value.
After countless unsuccessful negotiations, I shared my personal experience on Google and was threaten by Jake on 6/1/2020.
a rep came in m office name *** from 253 payment pros , as per contract they told me that every debit transaction is 0.8 cents and credit will be 1.1% to 1.5% charged whateveer the transaction either I chip in or I swipe on the clover leasing device, on the contract they told me they will charge me $65 per month but they been overcharging me around $78 and $ 15 extra per month which again apppears on my bank statement that they been charging and recently they charged a annual fee which they never expressed when the rep came in my office , its a total fraud and now they are telling me that I am in 3 year term contract ehich I was never told , can Revdex.com help me resolve this issue , I have been dealing with there rep they have started to ignore me and my calls, even the phone no. on google page is not correct maybe I am assuming there reviews are not real also and there address. I hope Revdex.com will take a rightful decision to save small business companies from these fraudlent merchant services.
DEAR Revdex.com and JAKE,
I am not here to blame anyone for there lies, what they said *** and other guy Christian came in my office together to get my signature, on the contract .All I am asking now is Please bring the contract I signed with 253 payment pros to this email conversation and let’s match Our contracts and what you are charging me is not fair as per contract. So, please bring the contract to this email and we can talk further. I am very sure Jake your company keeps the copy for your records. So, kindly bring the signed contract To this email conversation to move forward. Hope to hear from you soon. As you said I don’t have a cancellation fee what about on clover device you guys provided as I remember your guys said no contracts on this device also is that correct?
Warm regards
and Revdex.com,
Rather than waste part of my day sending two e-mails, I’ll include everyone together here so we can get to the bottom of the inquiry number above. First, to the Revdex.com, I do not recognize this “complaint”, as the issue Mr. states is completely inaccurate and very upsetting quite frankly. The $5,500 in “purchase price” was actually a mistake made by the business, Park Plaza Motors on a transaction charging a customer. Mr., attempted to void the transaction which cannot be done on ANY credit card device, with ANY payment processing company once a batch has been settled. It needs to be refunded, in which myself, as well as level 3 support staff helped Mr. complete.
Furthermore, please do not send me anymore letters or correspondence from your company in the event someone else ever files a “complaint”. I do not recognize you as a legitimate business. You’ve operated for years as an extortion racket where you apply a “pay to play” atmosphere allowing anyone to go and as you’ll see below in my response to Mr., slander and defame people with ZERO investigation by your staff and then making it publicly viewable without the businesses permission. I will not, nor have I ever paid the Revdex.com for my “great rating” which again, has no merit of background check done by your staff, interviews with me, or my other thousands of customers. With that being said, I would love to speak to someone from our regional sector here who’s actually an authority figure as this letter system, followed by defamation and unchecked statements going public on the internet for everyone to see is ridiculous and should be stopped. I will be bringing it to the attention of others as well.
With that being said, lets have a tea party shall we? ***, this letter received is not only disappointing after speaking with you, however I find it very cowardly given the blatant lies that came from your mouth within it. You state contract issues and play the “scam/fraud” card like many people who’s own personal emotions and ignorance prevail over logic due to emotional immaturity. You sales rep was Cristian, not ***! *** is Punjabi, just like yourself. He is a young man of impeccable reputation and character within not only the strong Punjabi community in the PNW, but all of his customers for that matter as I told you on the telephone. Your issue, was simply as stated above, you had a transaction ghost and charge a customer. I understand your customer was upset they were charged $5,500 but that has nothing to do with myself, ***, or our company. Once a credit card transaction is settled end of day, it cannot be voided. It must be refunded to go to the customer. As we have a text, call log, and e-mail chain between myself, you, Clover support and First Data. It shows the issue was resolved by Karen and everything was handled well.
As we’ve discussed previously, *** traveled to India for his sisters wedding in the month of December. When this issue you had arose, rather than behave in any professional manner, you acted abusive and extremely disrespectful! ***, being half way around the world (also where you’re from so you should understand the time difference and culture during a wedding) didn’t respond IMMEDIATELY as you wished so you began a verbal onslaught of abuse and language towards him about how he is summary terms, “*** you over and you were going to curse him” essentially. I can provide the text transcript if need be? This shows your berating of ***, with such profanity and verbal abuse it would make even the most foul out conservative not want to do business with you. This is where I stepped in, I though we had a good rapport and your problem was solved? You, during our conversations did not bring up any of this nonsense you claim in your “complaint” above? You just stated you needed help with the refund and thanked me for assisting.
With regards to your account, again, Cristian set you up, not ***! I have prided myself for over a decade on providing the BEST service of any merchant services company around, particularly in the PNW region where I call home. Our track record speaks for itself when you see us, compared to other companies in our industry especially given our time in business and number of customers we service. Not one single merchant account of ours has a contract, you’re free to cancel anytime you like for a $0.00 cancellation fee. We are one of the ONLY companies in the COUNTRY that even offers that. Most places will charge you minimal a $495 cancellation fe if not more or what they refer to as “liquidated damages” aka, the remaining months left in your contract (not agreement like us) multiplied by your average monthly fees. I myself also personally check every single deal that we get submitted to make sure the customer is in the BEST spot possible as we don’t do cookie cutter pricing like everyone else. You have the best rates possible as I’ll show here momentarily with some screenshots. The annual fee you’re referring to is direct from the debit networks and passed on through us on your bill in November. We do not make a dime off of it and is something that is charged nationally, by every merchant company regardless. If they opt not to charge it and eat the cost, its because like so many of our competitors, are already actually screwing you over and making hefty profit through exaggerated rate and pricing programs that are unjust. The $15 you refer too, is charged from your device manufacturer and is because someone at your store activated the SIM card within the device for use. If this was an issue, you could have brought it to my attention when we were speaking and I could have instructed you how to turn if back off with the push of a button within about 15 seconds. I can still do so, or if you like, send a technician to your place of business to assist as we also are one of the ONLY companies in the United States that offers on site tech support for FREE as part of our program.
With that being said, below is a screenshot of your most recent statement from December. It shows you’re paying an effective rate of less than 1%, as I’ve explained to your before as has *** is documented text message. You paid $187.02 to process $23,191.70 in cards. Because we operate with integrity and do whats right for the customer first and ourselves second, you pay an effective rate of 0.80%. I know this may be your first time owning a business, but most businesses pay on average nationally around 2.79%. We are, and have been below 1% consistently on your account since its inception. As I also stated when we first spoke, because you’re Punjabi and *** is Cristians manager, your account was “gutted” to the lowest possible rate imaginable and we actually lose money on you as a customer. I have alas attached a screenshot from our back office with First Data. This shows the compensation analysis on your account. As you’ll see, we lost $1 and some change to have you as a customer. So, rather than file uneducated complaints and berate and verbally abuse *** and my staff with profanity and racist/sexist threats at the top of your lungs and through text message. Take some time to actually speak to people in a logical sense and understand that you should be handing our ***’s business card for gods sake! We make no money off of you, and I’m ok with that. What I’m not ok with is the way you’ve engaged with my staff and now involved outside parties in this matter who quite frankly allow you to make false statements and lies and then post them publicly in an effort to get me to pay them money to get a “good rating”. For both you and the Revdex.com staff who reads this, I implore you to actually research this *** industry we work in and see the truths. Many people don’t realize this, but my company as well as every other doesn't even touch the customers money. We are all simply brokers for a small handful of actual processing companies, the largest being First Data. We use First Data, as does almost every major bank in the United States (Wells Fargo, Bank of America, Key Bank, PNC, SunTrust, the list goes on). Everyone also pays something called “interchange”. This is essentially the buy rate/prime rate equivocal in lending as there is no way around it. This is charged by the card associations/brands and is updated every April and October of every calendar year and available online for public record. In your world ***, its basically the invoice for a car, every dealership pays the same invoice for brand new cars, and in our business, everyone pays the same interchange. Nobody has a “better deal” or is a “wholesaler” like many of these predatory companies in our sector claim (Revdex.com can back this up as they get barraged with real complaints daily). So, if we all pay the same for interchange to allow you to process your transactions, and were losing money on your account as I’ve documented and proven below, then logically theres no “better deal” out there you’re trying to bully *** into giving you.
If you’re needing help, you have my direct cell phone number and can call or text me and I will always, even as the CEO be available to my customers as I operate with the highest integrity possible at the expense of my own mental health having to take time to even respond to this nonsense. If you’d like to cancel your account and try your luck elsewhere, thats also your god given prerogative? However, don’t call me back when you see what it’s actually like to get screwed over by a company or worse yet, your bank who you think you can trust but outsources it to a company like First Data, unbeknownst to yourself like millions of other small businesses. I will help you, but I will not tolerate you treating my staff like you have. Using foul language and verbally abusing a young man who quite frankly, put your culture and his own integrity in front of profits for our company is not going to be ok with me ever again. Speaking to a FEMALE employee (not even remotely close to ok with me cursing at a woman and calling her derogatory names!) in the fashion you did will result in immediate termination of your merchant account by myself personally. You can call me any and every name under the sun my friend, I grew up in the neighborhood you operate in and got myself out through hard work and integrity. I’ve dealt with unreasonable people for over a decade who always believe the grass is greener elsewhere because some uneducated salesman looking for a commission who’s been in this industry for 2 weeks tells them so! So deal with me and me only moving forward.
I hope this is clear to everyone copied here? ***, you have my phone number. If you’d like to discuss this further let me know? As I stated in our previous text, I’m more than happy to put a face to the name and buy you a beer?! Revdex.com, if you like, my number is below, have someone reach out and they can discuss with me this matter and steps that I feel should be taken before sending out letters of extortion to small business owners with no merit or just cause. You’re not a government or legal agency or mediator, you’re an organization that fraudulently, to the American taxpayers operates as a “non profit” and accepts bribes in exchange for a meritless rating system.
***, in response to yesterdays e-mail regarding to go over your account, I hope this is sufficient. I hope you understand my own frustration receiving this letter? Your issue was resolved, and the claims in the letter I received are completely false and quite frankly slander/defamation given the evidence documented and the way your account is set up.
Hope everyone has a great day! :)
In June of 2016, I was offered services to handle my credit cards merchant account by one of their agents. After going over the contract I agreed to sign on to use their services, I was told that I would have the equipment to start running CC within 7 days. After this time I never received any equipment so I had called the agent to see where it was in the process, he told that the paperwork was still not completed by the office and that it should be another week. Well after another week past no equipment- I called again and told him to cancel my contract, he told me he would take care of it. Fast forward to March 2018 I discovered while doing our taxes that we had been charged for this service since June for a total of $577.91. I was able to get ahold of Jay S the Western Region VP though contacting the processing company Priority Payment System. Mr. S told me that the agent who I worked with was let go around the same time my contract was done and they never got the information to cancel. I told him that he could clearly see we NEVER used the system nor received any equipment. After canceling my contract with PPS as not to be charged again, I was told by Mr. S that I would receive a full refund and should look for it on my bank statement. We still have not received the refund and I have called both his cell and office numbers several times and left messages with no return calls in the past month. I have been told by Priority Payment System that his office would need to approve our refund since it was contracted out through his office.