[redacted] - I'm so sorry about this This is not how we do business and not fair to you at all I believe at this point our customer service manager has already reached out to you via phone and email We will both refund you for the item, and work with you to find a replacementI know that our new system being implemented has been a challenge, but we are confident that it will help solve these kinds of problems in the future, even with the struggles like these in the short run Thank you for your patience with us, and again, I'm sorry that you've had this bad experience Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meMy money has been refunded, but feel they made me look like the bad guy in this transaction Will NEVER use them again Regards, [redacted]
Apologies for the delay, I just emailed our customer support staff to see what was going on and they say that your items were on back order, but have called you to resolve Please feel free to email me if this isn't taken care of in the next day or so - *** ** ***
***- Please allow me to apologize for the confusion It looks like our customer service team credited you back in Quilter's Cash (store credit) instead of refunding on your cardI'm sorry about the confusion and we will now refund the two items Please don't hesitate to reach
out to me personally if you don't see refund in the next couple of days, and I will be happy to help. Thanks for your patience,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In my subsequent contact with this company I requested a full refund of the order and that has been received. Thank you,
[redacted]
Hey thanks for the heads up. We have run a bit behind in our shipping, she ordered on the 12th, we were shipping about a full week late. She chatted on 8/23, from the website and seemed frustrated, and understandably so. We apologized and told her we were working through it as soon...
as we could. She chatted via our live chat feature again on 8/26 and stated cancel my order, and stated she's in contact with Revdex.com. I see no request for a call in her previous chats. We did cancel the order and refund at the time of her request on 8/26. Our customer service manager, Colleen, did try to call after the fact; the customer was angry and would not entertain the conversation.In short, she was refunded, but we were delayed and caused the frustration. No fault of the customers, we are fixing a few things and doing better with the shipment process.
Hi [redacted], I wanted to start off by apologizing for the experience you have had with your order and its missing yardage. I have spoken to [redacted] the customer service agent working on correcting this, and I wanted to reach out to you personally. Please know that we are focusing on processes as...
a company and department to be better so these occurrences do not happen, and in the event they do a corrective action will not take the length of time you have had to endure. I would like to start with refunding you for your missing fabric and then we are contacting the manufacturer to see if there is possibly any way they can send us the discontinued fabric you originally ordered. If we are able to receive it back I will ship that to you at no cost to you. Thank you for your time and I sincerely look forward to talking with you so we can start to earn back your trust. Sincerely, Mike [redacted]
[redacted]- I'm so sorry about this. This is not how we do business and not fair to you at all. I believe at this point our customer service manager has already reached out to you via phone and email. We will both refund you for the item, and work with you to find a...
replacement. I know that our new system being implemented has been a challenge, but we are confident that it will help solve these kinds of problems in the future, even with the struggles like these in the short run. Thank you for your patience with us, and again, I'm sorry that you've had this bad experience. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. My money has been refunded, but feel they made me look like the bad guy in this transaction. Will NEVER use them again.
Regards,
[redacted]
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have finally responded to me and have refunded my money that they held for three months. I also got an apology from the CFO for their mistakes. However, I will not choose to do business with them again.I sincerely thank you for your intervention as I believe they would have continued to ignore the problem.
Regards,
[redacted]
[redacted] - I'm so sorry about this This is not how we do business and not fair to you at all I believe at this point our customer service manager has already reached out to you via phone and email We will both refund you for the item, and work with you to find a replacementI know that our new system being implemented has been a challenge, but we are confident that it will help solve these kinds of problems in the future, even with the struggles like these in the short run Thank you for your patience with us, and again, I'm sorry that you've had this bad experience Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meMy money has been refunded, but feel they made me look like the bad guy in this transaction Will NEVER use them again Regards, [redacted]
Apologies for the delay, I just emailed our customer support staff to see what was going on and they say that your items were on back order, but have called you to resolve Please feel free to email me if this isn't taken care of in the next day or so - *** ** ***
***- Please allow me to apologize for the confusion It looks like our customer service team credited you back in Quilter's Cash (store credit) instead of refunding on your cardI'm sorry about the confusion and we will now refund the two items Please don't hesitate to reach
out to me personally if you don't see refund in the next couple of days, and I will be happy to help. Thanks for your patience,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In my subsequent contact with this company I requested a full refund of the order and that has been received. Thank you,
[redacted]
Hey thanks for the heads up. We have run a bit behind in our shipping, she ordered on the 12th, we were shipping about a full week late. She chatted on 8/23, from the website and seemed frustrated, and understandably so. We apologized and told her we were working through it as soon...
as we could. She chatted via our live chat feature again on 8/26 and stated cancel my order, and stated she's in contact with Revdex.com. I see no request for a call in her previous chats. We did cancel the order and refund at the time of her request on 8/26. Our customer service manager, Colleen, did try to call after the fact; the customer was angry and would not entertain the conversation.In short, she was refunded, but we were delayed and caused the frustration. No fault of the customers, we are fixing a few things and doing better with the shipment process.
Hi [redacted], I wanted to start off by apologizing for the experience you have had with your order and its missing yardage. I have spoken to [redacted] the customer service agent working on correcting this, and I wanted to reach out to you personally. Please know that we are focusing on processes as...
a company and department to be better so these occurrences do not happen, and in the event they do a corrective action will not take the length of time you have had to endure. I would like to start with refunding you for your missing fabric and then we are contacting the manufacturer to see if there is possibly any way they can send us the discontinued fabric you originally ordered. If we are able to receive it back I will ship that to you at no cost to you. Thank you for your time and I sincerely look forward to talking with you so we can start to earn back your trust. Sincerely, Mike [redacted]
[redacted]- I'm so sorry about this. This is not how we do business and not fair to you at all. I believe at this point our customer service manager has already reached out to you via phone and email. We will both refund you for the item, and work with you to find a...
replacement. I know that our new system being implemented has been a challenge, but we are confident that it will help solve these kinds of problems in the future, even with the struggles like these in the short run. Thank you for your patience with us, and again, I'm sorry that you've had this bad experience. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. My money has been refunded, but feel they made me look like the bad guy in this transaction. Will NEVER use them again.
Regards,
[redacted]
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have finally responded to me and have refunded my money that they held for three months. I also got an apology from the CFO for their mistakes. However, I will not choose to do business with them again.I sincerely thank you for your intervention as I believe they would have continued to ignore the problem.
Regards,
[redacted]