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Private Probation Services of Jefferson County

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Private Probation Services of Jefferson County Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX ext Contact Email: [redacted] @sbcglobal.net 5/ [redacted] O'***; O' [redacted] called today wanting someone to come out and remove the IID from his vehicleHe was texting and driving and hit a tree, totaled his vehicleI called [redacted] , she said she will contact [redacted] [redacted] 's girlfriend, ***, concerned about lack of communication with her and [redacted] Stating PPS is giving him the run around and he keeps calling here and we wont tell him anythingI told her that I personally spoke with him and I told him that we have contacted the certified technician who would call him to set up the de-install She rejected this information and stated the vehicle is on someone else's property and we need to get this taken care of I told her that I understand her frustration but that the technician will get to the vehicle as soon as possibleShe then stated it better be soon and [redacted] over paid last time and they want the remainder of the money, she then hung up on [redacted] 5/22- Contacted ***, certified technician with the state of Missouri for install and de-install ignition interlock, he is in Florissant and asked that I text him client information which I did, he will contact [redacted] I then called [redacted] , let him know [redacted] will contact him [redacted] asked pricing, told him [redacted] will go through all the information with him, [redacted] said he was told $per mile and then $for the service, he was advised again that [redacted] will give him pricing, he said ok and hung up [redacted] 5/22- [redacted] called again, he is obliviously upset about the fee he was quotedHe said he was told earlier today that he was told that it is $plus $per mile- I told him that I don't know who told him that but that is not the caseHe said it was the girl he spoke with earlier today, I told him I was the one he spoke with and I did not quote him that price, he swears someone told him thatI apologized for any confusion and explained that what [redacted] told him is what the fee isHe asked to speak with ***, I told him I would have to contact [redacted] to have [redacted] call him backHe said never mind, then asked if he keeps the equipment once it is removed, I told him that I don't think the device would be left in his care once removed but that can address his concern when [redacted] is there to remove it The girlfriend was in the background yelling throughout the entire conversation [redacted] 6/3: [redacted] PPS employee, said this client called in and was very upset because the guy that did his service call left his dash board hanging and not put back togetherAfter reviewing the notes it looks like [redacted] did the service callSince there is nothing anyone from PPS can do I called [redacted] and advised him of the situation [redacted] stated he would contact this client and see what's going on 6/3: [redacted] called stating [redacted] called him back & stated that he isn't coming back because of the damage to the vehicle from the accident and the vehicle inaccessible [redacted] told [redacted] that his car was on a lift and was injured de-installing the device [redacted] was rude to [redacted] (per [redacted] ) [redacted] asked what we were going do about this issueI told him that I would contact the supervisor [redacted] and she would get back with him- [redacted] 6/3/- Tried mark at XXX-XXX-XXX, no answerleft a message for him to call me at the Union office [redacted] 6/3: [redacted] called back, he claims he went to the vehicle and it was in on a lift next to a trailer [redacted] indicated he met [redacted] [redacted] then advised he could not get the lift to lower, he could not open the drivers side door and there was broken glass all over the vehicle [redacted] then advised he put a mat down and was able to remove the device from the passenger [redacted] of the vehicle [redacted] then advised he received a call from [redacted] a few days later stating he cannot get ahold of "this guy" to get his vehicle down, etc [redacted] claims [redacted] called him again about the wiring issue [redacted] states he called [redacted] , advised him he did what he could and that he advised [redacted] he is not driving down to the location, told [redacted] he can bring the vehicle up this direction since the vehicle was still on the lift and the issue would be resolved I then called [redacted] , he claims he met [redacted] in South County to fix the [redacted] 's complaints [redacted] stated he wanted [redacted] to come back and install the device because he intends to fix the wrecked vehicle [redacted] states the install service fee will apply [redacted] states he is not going to pay for an install and wants [redacted] to return for service at no charge [redacted] states the wheel messed up and the windshield is cracked, he intends to fix the issuedI advised him he can contact [redacted] because at this point the issue is an install I asked him what else PPS could for him, he said to send someone for freeI told him he will have to call ***, he paid ***, he did not pay PPSHe kept arguing, I told him I know he is upset but I was not present and I did not do the service call an finally told him [redacted] will call him, Thank you and Good bye [redacted] 6/3: [redacted] 's girlfriend called and was very rude to [redacted] , PPS employee, stated [redacted] will have someone out there today or else [redacted] Called the GF, she started in about what was going on and that the car is hers too and this needs to be done nowI did cut her off and explained that I have already spoken to [redacted] , I have listen to all this already and I am contacting [redacted] to get it resolvedGF said " no you are notI advised again I have already spoke to [redacted] , she does not have to call and yell at meShe said, well give me the number for [redacted] nowI told her [redacted] has the informationShe said no YOU give it to me nowI told her that I understand that there is an issue and it is getting resolvedShe informed me "no you will get it done or I will be contacting an attorney to sue you all" I told her OK, thank you and have a good dayEnded the call [redacted] 6/3: [redacted] called (caller ID showed the GF's #) she indicated that the vehicle was brought to her, she cannot do anything with it and the wires are all messed upI indicated I have already spoken with them, I am trying to get the issue resolved but they continue to call, I am waiting on the individual that preformed the service to call back to I can call [redacted] d at the same time because they both have opposite storiesFurthermore, they are calling being rude and demanding I can not get the issue resolved as I am on the phone listening to her scream at meShe asked if I was sending someone, I asked her where her shop was, she said StLouis, I told her I was advised the car is in Bloomsdale [redacted] indicated that they brought the vehicle to her because she has worked on the vehicle several times but there is nothing she can do, it looks terrible so they took it back to BloomsdaleI asked her where in Bloomsdale, [redacted] said a shopI advised [redacted] states it is at his uncles and was not at a shopThen [redacted] indicated it as on a lift next to a trailer that looked to be a "shop" [redacted] was talking to the GF in the background, she could not get her story straightI then told [redacted] the entire scenario so she got the big picture of why I am trying to resolve the issue but it will not fix itself right now like they want it to [redacted] states they want to sell it if they can, I understand but until I talk to [redacted] and [redacted] I cannot resolve because of all the conflictsI also asked her why we are just hearing about this "wiring issue" if it was taken from Bloomsdale, back to StLouis then back to Bloomsdale without letting us know so we could fix the issue when it was in the area [redacted] claims she did not know we were "up here" I told her that [redacted] met [redacted] in South County which is basically where [redacted] lives so obviously we are in the area and not one phone call was made until today and now they are freaking wanting everything done now [redacted] asked when I would be able to set up a time for [redacted] and [redacted] to talkI told her when [redacted] calls me back I will be inform him to contact [redacted] 6/4: Spoke with Scarlett from Lifesafer regarding this situation because the GF is calling the call centerI advised Scarlett of the whole situation, she said that if the vehicle is not accessible to the tech, then he will have to pay for someone to service the vehicle, it is not on PPS to do the service for free [redacted] and [redacted] , techs, advised they would go out next week fix/observe the situation [redacted] 6/9:6/9/- [redacted] called back in , asked about the status of the service call and requested a call back ( [redacted] took the message and relayed the information to me) 6/9/9:05am - called [redacted] back, requested ACS #, provided 06/12;6/12/ [redacted] called He said he is owed money and he would like to pick up 6-12/ $is refunded There is additional pages if requested

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX ext 11
Contact Email: [redacted]@sbcglobal.net
5/22
[redacted] O'[redacted];
O'[redacted] called today wanting someone to come out and remove the IID from his vehicle. He was texting and...

driving and hit a tree, totaled his vehicle. I called [redacted], she said she will contact [redacted].**
[redacted]'s girlfriend, [redacted], concerned about lack of communication with her and [redacted]. Stating PPS is giving him the run around and he keeps calling here and we wont tell him anything. I told her that I personally spoke with him and I told him that we have contacted the certified technician who would call him to set up the de-install.
She rejected this information and stated the vehicle is on someone else's property and we need to get this taken care of.
I told her that I understand her frustration but that the technician will get to the vehicle as soon as possible. She then stated it better be soon and [redacted] over paid last time and they want the remainder of the money, she then hung up on [redacted]
5/22- Contacted [redacted], certified technician with the state of Missouri for install and de-install ignition interlock, he is in Florissant and asked that I text him client information which I did, he will contact [redacted]. I then called [redacted], let him know [redacted] will contact him. [redacted] asked pricing, told him [redacted] will go through all the information with him, [redacted] said he was told $.55 per mile and then $40 for the service, he was advised again that [redacted] will give him pricing, he said ok and hung up. [redacted]
5/22- [redacted] called again, he is obliviously upset about the fee he was quoted. He said he was told earlier today that he was told that it is $40 plus $.55 per mile- I told him that I don't know who told him that but that is not the case. He said it was the girl he spoke with earlier today, I told him I was the one he spoke with and I did not quote him that price, he swears someone told him that. I apologized for any confusion and explained that what [redacted] told him is what the fee is. He asked to speak with [redacted], I told him I would have to contact [redacted] to have [redacted] call him back. He said never mind, then asked if he keeps the equipment once it is removed, I told him that I don't think the device would be left in his care once removed but that can address his concern when [redacted] is there to remove it.
The girlfriend was in the background yelling throughout the entire conversation**
6/3: [redacted] PPS employee, said this client called in and was very upset because the guy that did his service call left his dash board hanging and not put back together. After reviewing the notes it looks like [redacted] did the service call. Since there is nothing anyone from PPS can do I called [redacted] and advised him of the situation.
[redacted] stated he would contact this client and see what's going on.
6/3: [redacted] called stating [redacted] called him back & stated that he isn't coming back because of the damage to the vehicle from the accident and the vehicle inaccessible. [redacted] told [redacted] that his car was on a lift and was injured de-installing the device. [redacted] was rude to [redacted] (per [redacted]) [redacted] asked what we were going do about this issue. I told him that I would contact the supervisor [redacted] and she would get back with him. - [redacted]
6/3/2015 -
Tried mark at XXX-XXX-XXX, no answer. left a message for him to call me at the Union office. [redacted]
6/3: [redacted] called back, he claims he went to the vehicle and it was in on a lift next to a trailer. [redacted] indicated he met [redacted]. [redacted] then advised he could not get the lift to lower, he could not open the drivers side door and there was broken glass all over the vehicle. [redacted] then advised he put a mat down and was able to remove the device from the passenger [redacted] of the vehicle. [redacted] then advised he received a call from [redacted] a few days later stating he cannot get ahold of "this guy" to get his vehicle down, etc. [redacted] claims [redacted] called him again about the wiring issue. [redacted] states he called [redacted], advised him he did what he could and that he advised [redacted] he is not driving down to the location, told [redacted] he can bring the vehicle up this direction since the vehicle was still on the lift and the issue would be resolved.
I then called [redacted], he claims he met [redacted] in South County to fix the [redacted]'s complaints.
[redacted] stated he wanted [redacted] to come back and install the device because he intends to fix the wrecked vehicle. [redacted] states the install service fee will apply. [redacted] states he is not going to pay for an install and wants [redacted] to return for service at no charge. [redacted] states the wheel messed up and the windshield is cracked, he intends to fix the issued. I advised him he can contact [redacted] because at this point the issue is an install.
I asked him what else PPS could for him, he said to send someone for free. I told him he will have to call [redacted], he paid [redacted], he did not pay PPS. He kept arguing, I told him I know he is upset but I was not present and I did not do the service call an finally told him [redacted] will call him, Thank you and Good bye. [redacted]
6/3:[redacted]'s girlfriend called and was very rude to [redacted], PPS employee, stated [redacted] will have someone out there today or else. [redacted]
Called the GF, she started in about what was going on and that the car is hers too and this needs to be done now. I did cut her off and explained that I have already spoken to [redacted], I have listen to all this already and I am contacting [redacted] to get it resolved. GF said " no you are not. I advised again I have already spoke to [redacted], she does not have to call and yell at me. She said, well give me the number for [redacted] now. I told her [redacted] has the information. She said no YOU give it to me now. I told her that I understand that there is an issue and it is getting resolved. She informed me "no you will get it done or I will be contacting an attorney to sue you all. " I told her OK, thank you and have a good day. Ended the call. [redacted]
6/3: [redacted] called (caller ID showed the GF's #) she indicated that the vehicle was brought to her, she cannot do anything with it and the wires are all messed up. I indicated I have already spoken with them, I am trying to get the issue resolved but they continue to call, I am waiting on the individual that preformed the service to call back to I can call [redacted]d at the same time because they both have opposite stories. Furthermore, they are calling being rude and demanding I can not get the issue resolved as I am on the phone listening to her scream at me. She asked if I was sending someone, I asked her where her shop was, she said St. Louis, I told her I was advised the car is in Bloomsdale. [redacted] indicated that they brought the vehicle to her because she has worked on the vehicle several times but there is nothing she can do, it looks terrible so they took it back to Bloomsdale. I asked her where in Bloomsdale, [redacted] said a shop. I advised [redacted] states it is at his uncles and was not at a shop. Then [redacted] indicated it as on a lift next to a trailer that looked to be a "shop". [redacted] was talking to the GF in the background, she could not get her story straight. I then told [redacted] the entire scenario so she got the big picture of why I am trying to resolve the issue but it will not fix itself right now like they want it to. [redacted] states they want to sell it if they can, I understand but until I talk to [redacted] and [redacted] I cannot resolve because of all the conflicts. I also asked her why we are just hearing about this "wiring issue" if it was taken from Bloomsdale, back to St. Louis then back to Bloomsdale without letting us know so we could fix the issue when it was in the area. [redacted] claims she did not know we were "up here" I told her that [redacted] met [redacted] in South County which is basically where [redacted] lives so obviously we are in the area and not one phone call was made until today and now they are freaking wanting everything done now. [redacted] asked when I would be able to set up a time for [redacted] and [redacted] to talk. I told her when [redacted] calls me back I will be inform him to contact [redacted].
6/4: Spoke with Scarlett from Lifesafer regarding this situation because the GF is calling the call center. I advised Scarlett of the whole situation, she said that if the vehicle is not accessible to the tech, then he will have to pay for someone to service the vehicle, it is not on PPS to do the service for free.
[redacted]
[redacted] and [redacted], techs, advised they would go out next week fix/observe the situation. [redacted]
6/9:6/9/2015 - [redacted] called back in , asked about the status of the service call and requested a call back ([redacted] took the message and relayed the information to me).
6/9/9:05am - called [redacted] back, requested ACS #, provided
06/12;6/12/15 [redacted] called He said he is owed money and he would like to pick up.
6-12/ $4 is refunded
There is additional 3 pages if requested.

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Address: 310 Locust St, Hillsboro, Missouri, United States, 63050-4346

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