Private Wealth Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We apologize for the delay in responding back to the contractor's response, we wanted all of our details correctHere is our response back, we are hoping this case can be reopened for we strongly we are due compensation for very poor service and job not done well for the cost we were charged.1) The churting problem with our driveway is still occurring and continuing to worsen even after the sealer was appliedVerVelde mentioned the salesman coming over to deliver the sealet and discussing the problem , when in fact all he did was drop it off when we were not home to discuss after several phone calls to finally get VerVelde to respondNow what kind of solution do we have now ?? Come over and take a look , but don't bother if you will be doing this when we are not homeWe can be contacted and arrangements can be made so we can view this problem together.2) As for the circular wall we originally requested to be built around our flag pole , we have pretty much concluded that had the correct blocks beed used all would of been fineYes we did pick out the color, however, sizes and shapes to complete the job correctly should have been made by the contractorWe had no idea what was to be used since we are not contractorsso with this being said, VerVelde & us could have saved some time and moneyWe paid a lot of money for this wrong servicealso, when the contractor returned to level the wall after our complaint of it being unlevel and the caps loose, their knowledge of doing this correctly was very poorThe blocks used were to be installed with a 1/2" overhangThat is the way this type of block used was designed forSecondly, leveling a stone wall should not be leveled off with woos shimsseriously wood shims ? Third, the caps were glued on with the proper glue, but the glue was not applied properlyVerVelde put globs of glue on each corner, the proper and correct way is to put a continuous bead along the entire length.TranslateAs for a settlement, the initial estimate give to us by a third part to repair correctly was more than actually ended up to cost to fix it, the final bill was $only because I helped as wellWe feel Vervelde should at least be paying us back $300.00, this is a lot less than what we should actually be getting back from him

Again, the churting problem is not an installation problem.  We had contacted our salesman to be in touch with customer, explain the problem, and take care of, and had the understanding it had been satisfied.  As far as the block, the 1/2” overhang is not required.  We have the literature from our block supplier showing installation procedure of laying the block with an overhang, or laying the block with no overhang.  The customer did not request any overhang at any time.  I also am not sure what gluing problem he is talking about.  I’ve been in this business for over 20 years, I do know how to properly glue on a cap.  Our customer will be contacted to satisfy this. Respectfully Submitted, [redacted]

2 1/2 years ago we were contracted out to pour his driveway, along with a brick stenciled sidewalk and steps.  The problem with the driveway that he is referring to is caused by churt pops - nothing to do with installation of the concrete or workmanship of our employees.  Churt pops is a...

type of stone that cannot be totally eliminated.  We did use low churt concrete, as we typically do.  I did contact my salesman from the concrete company concerning this problem.  The salesman came out to his property and explained the churt problem to him and gave him 5 gallons of sealer at no charge.  All was satisfied and invoice was paid in full.A couple months later we were contracted out to build a retaining wall by his driveway;  along with that, he asked for a circle be built for his flag.  He ended up not liking the way the circle looked, so asked me to redo it into a square.  Being it was his original request to have the circle and now changing it to a square, I agreed to redo it, and told him I would only charge him for 1/2 of the cost, and that I would pick up the other 1/2 - he agreed.  Again, all was satisfied and invoices paid.  The following spring I received a call that things were shifting and stones were loose.  I did at that time, go back, re-leveled the wall and reglued the cap stones.  This was all done at no charge.  With the type of stone product that we installed, glue it not used to hold them together.  Only on the cap stones is glue used, which I did.  I also did use 1 1/2-2 yards of Limestone for a base - which the wall was, or is, about 60' x 1' for width of block.The call I received this year was NOT asking me to fix it.  He stated he was getting someone else to fix it and that the estimate was for $1500 and was wondering if I would pay 1/2 the cost.  Then, after the project was completed he called and said the cost was $1000, and wanted me to pay 1/2.  We haven't talked since, so I am not sure where the $600 came from.I don't feel I owe him any money.  The repair he had done this year, I wasn't even aware of a problem until he called saying he had somebody else coming to repair the wall and was looking for 1/2 of the cost be covered.Respectfully  Submitted,[redacted]Owner, Buyze & VerVelde Concrete

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Just letting you know on our complaint [redacted] Vervelde  did settle  with us,  not what we wanted, but it will help. Does this get removed now ??   Thank you for your help. Thank you, [redacted]

In 2012 we installed Rammer’s driveway.  In 2013 he called complaining about some chipping.  This chipping has nothing to do with the workmanship or installation of the cement, so we asked a salesman to go out and take a look.  The salesman gave him some sealant, which Rammer applied...

himself.  We didn’t hear anything back until spring of 2016.  He was looking to have his driveway replaced and was asking for our Certificate of Insurance, which our agent said it didn’t make sense to hand out to someone whose project is four years old, so we didn’t.   The salesman from MCC and Don  agreed that this occurrence happens from Northern exposure and salt being applied to the concrete.  The MCC salesman and Don have come up with an agreement that we feel is a fair solution to help him, which our attorney is working with Rammer’s attorney to try and settle.  We have been in this business for over 20 years and customer satisfaction is the utmost important to us.  We would prefer to move forward with this, working with our attorneys, as we are already in process with them. Respectfully Submitted,[redacted]
President, Buyze & VerVelde Concrete