I have been a customer of O'Reilly's Auto Body for more than yearsBefore I lost my mobility, I was a marketing consultant specializing in consumer retentionI had clients all over the US, Tokyo, Montreal, and in Europe starting in the early 80s in the art supplies manufacturing business, then as the desktop publishing took over ad agencies and graphic designers in the 90s, my customers were more technology-orientedSome of my technology customers included *** (the Newton division), ***, ***, *** *** ***, etcFor these customers I did extensive surveying of their customer base, leading to comprehensive reporting on areas of deficiency in customer service - the key component of consumer retentionI give you that background so that you can understand the value in my review of O'Reilly's Auto Body's customer serviceOn a scale of 1-10, with being the highest rating, I give O'Reilly's a At O'Reilly's, you can be sure you will be treated like an individual, not just a customerAnd this O'Reilly "touch" is so far superior to any other body shop you've ever done business - you'll come away feeling you're part of Bernie O'Reilly's familyWe all get depressed when our car gets dented and we drive into an auto body shop feeling low and expecting to be taken advantage ofYou begin question everything in the estimate, or leave your car there worrying you didn't ask the right questions, and thinking there will be so many hidden chargesWhen you step inside O'Reilly's, you can feel the honesty and expertise in the airWhile you wait, Bernie will go out to your car to do a thorough examination of the damageHe'll then bring you outside and walk you through every step of the repair he believes will be requiredHe'll lay out the entire repair process for youlet you know where parts will come from and how long they'll take, run through the finishing process, and will entertain all your questions until you're satisfied your property - your car - is in the best "good hands" you can findIf, for some unseen reason - a late part delivery or a damaged replacement piece - your car won't be ready on the date he's given you,, you'll get a call promptlyIf unseen damage is found when body parts are removed, you'll get a call with detailed information about the found damage, and you'll be given the opportunity to come check it out before the work is completedNothing is done without your approvalBernie O'Reilly stands by his team's work As a long-time customer, I stand by Bernie's workNext time you need body work, try O'Reilly's Auto BodyI guarantee you'll walk out of there with a smile
I have been a customer of O'Reilly's Auto Body for more than yearsBefore I lost my mobility, I was a marketing consultant specializing in consumer retentionI had clients all over the US, Tokyo, Montreal, and in Europe starting in the early 80s in the art supplies manufacturing business, then as the desktop publishing took over ad agencies and graphic designers in the 90s, my customers were more technology-orientedSome of my technology customers included *** (the Newton division), ***, ***, *** *** ***, etcFor these customers I did extensive surveying of their customer base, leading to comprehensive reporting on areas of deficiency in customer service - the key component of consumer retentionI give you that background so that you can understand the value in my review of O'Reilly's Auto Body's customer serviceOn a scale of 1-10, with being the highest rating, I give O'Reilly's a At O'Reilly's, you can be sure you will be treated like an individual, not just a customerAnd this O'Reilly "touch" is so far superior to any other body shop you've ever done business - you'll come away feeling you're part of Bernie O'Reilly's familyWe all get depressed when our car gets dented and we drive into an auto body shop feeling low and expecting to be taken advantage ofYou begin question everything in the estimate, or leave your car there worrying you didn't ask the right questions, and thinking there will be so many hidden chargesWhen you step inside O'Reilly's, you can feel the honesty and expertise in the airWhile you wait, Bernie will go out to your car to do a thorough examination of the damageHe'll then bring you outside and walk you through every step of the repair he believes will be requiredHe'll lay out the entire repair process for youlet you know where parts will come from and how long they'll take, run through the finishing process, and will entertain all your questions until you're satisfied your property - your car - is in the best "good hands" you can findIf, for some unseen reason - a late part delivery or a damaged replacement piece - your car won't be ready on the date he's given you,, you'll get a call promptlyIf unseen damage is found when body parts are removed, you'll get a call with detailed information about the found damage, and you'll be given the opportunity to come check it out before the work is completedNothing is done without your approvalBernie O'Reilly stands by his team's work As a long-time customer, I stand by Bernie's workNext time you need body work, try O'Reilly's Auto BodyI guarantee you'll walk out of there with a smile