Prive' Valet

I have received your letter regarding the complaint filed by [redacted] yThe vehicle in question was diagnosed as having a problem in either, or both, the transfer case or speed sensorA quote was given to [redacted] who then, on his own volition, ordered a used transfer caseIn the event, the replacement of the speed sensor alone was sufficient to correct the problem; therefore there was no need for the transfer case to be installedSince we had neither asked or suggested that [redacted] source his own parts, it seems inappropriate that we pay for any costs associated with them Please do not hesitate to contact me if I can be of further assistance

I am in receipt of your further communication from Ms***If there is still an issue with the brakes following the servicing by her own mechanic, it is important that she visit our service department so that we can inspect the brakes and any other work performed to ensure that everything is operating correctlyI will contact Ms [redacted] so that we can do this at her earliest convenienceI have refunded the $charge as agreed in my previous responseThe brake servicing itself is not covered by warranty, since the manufacturer regards this as a 'wear' itemAgain, please do not hesitate to contact me if I can help further

Thank you for your correspondence regarding this issueThe procedure for any radio problem involves an exchange unit which, in this particular case, was not availableWe sought and obtained permission from Toyota to replace the existing radio with a brand new one, which was ordered and
received after a brief backorderWe carried out the work on February 25th, verified that all was operating correctly and returned the vehicle to *** *** The following day, *** *** advised us that the problem had resurfaced, and it became apparent that the intermittent fault was in the receiverWe replaced this unit on March 1st, following up with *** *** the next day, and finding that the radio and receiver were working as designedTo the best of my knowledge, the problem is fully resolved, but please do not hesitate to contact me should you need further information

I am in receipt of your further communication from Ms***If there is still an issue with the brakes following the servicing by her own mechanic, it is important that she visit our service department so that we can inspect the brakes and any other work performed to ensure that everything is operating correctlyI will contact Ms*** so that we can do this at her earliest convenienceI have refunded the $charge as agreed in my previous responseThe brake servicing itself is not covered by warranty, since the manufacturer regards this as a 'wear' item. Again, please do not hesitate to contact me if I can help further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for sending me the information regarding Ms***'s experience with our service department.I have spoken with everyone concerned, who did remember our customerWhen advised that the brakes should be renewed, Ms*** elected to take the vehicle to another technicianAccordingly we
charged for the work performed (this amount would have been included in the brake work had we been authorized to replace the parts at that point.While we believe the bill to have been fair, we will, as a measure of good will, refund this to Ms***, since she derived no real benefit from our labor.To the question of the oil filter, there is a special tool for the correct fitting and removal of this part, and we will happily take care of this should she visit the dealership.Please do not hesitate to contact me if I can be of further assistance

I have reviewed the response submitted by *** *** regarding his transfer caseOur original diagnosis involved two parts that could have failed to produce the problem, but replacement of one was necessary in order to determine whichWe obviously carried out the less expensive repair firstOnce it was determined that the replacement of the speed sensor was, by itself, sufficient to resolve the problem, the repair was complete and the transfer case not neededIt would appear that this should have been the best possible outcome, since the customer was saved the expense of a transfer caseHad *** *** *rdered the transfer case through us, he would have had no further expense in the matter, since it would have been our responsibility to return the part

Revdex.com:I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I have read Umotors response and still do not agree with their interpretation of want I was toldI was told that both parts were bad and needed replacedNever was it suggested that we try to fix the speed sensor cable and see if that fixed the problemThe technician told me that both needed replacedI was only upon my suggestion that they go ahead and do the repair of the sensor while we awaited the shipping of the transfer case did they find that the case was not badWhy would I order a $part that I possibly didn't need? As for ordering the part through them, it was going to cost $1,dollars for a new case plus another $1,for the labor and sensor repairI chose the used part and had the service tech review the part to make sure it was the right one for my vehicleNever once did he say "You know you may not need this part if the speed sensor fixes the problem and we recommend you try replacing it first before ordering this part"If I had ordered the parts from them they would have replaced both at the same time and no one would have known the difference that the transfer case wasn't bad! I feel they were trying to rip me off for a part/repairs that I did not need and I caught them. It is no wonder people don't trust repair shops when things like this happen! Again, it was only after I suggested they repair the sensor to save me time and loss of use of my vehicle did the real problem resolve its selfThey had "No idea" and the tech told me so on the phone after repairing the sensor that it would cause the problem. I do not believe that asking Umotors to share in the cost of having to ship an unneeded part back to the supplier is being unfair, its not like I'm asking for the whole cost but could. Regards,*** ***

I am familiar with the situation referred to in this complaint, since I spoke to *** *** on the day that he picked up his 4RunnerThe facts are very straightforward*** *** vehicle was in the service department for work that did not involve the exhaust
systemHowever, the workshop foreman observed that the exhaust was at an unusual angle, and, on inspection it was seen that the exhaust pipe had rusted completely through and had become separated from its associated silencerThe issue here is ten years of corrosion, and not any action or inaction on behalf of anyone in the workshopWhile unfortunate that it might have happened while in our care (there is no certainty of this), it was, nevertheless, neither our responsibility nor our liabilityIt could have happened at any time, under any circumstanceRegardless, as a measure of goodwill, I offered to install a new exhaust at no charge provided *** *** paid for the parts, which we discounted to him and would have cost him around $He declined my offer, and added that he would see us in small claims court*** *** did open a case with ***, who reviewed the facts and closed the complaint, apparently not to *** *** satisfactionHad we in any way been responsible, either by negligence or overt action, we would naturally have repaired the vehicle at our costPlease do not hesitate to call or write should I be able to help further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response did not resolve my issueWe were told by the mechanic the brakes needed further inspectionMy husband was waiting to see what we had to do to leave the car when he was given a bill for the dollars, and told the only thing they would do was replace our brakesHe was told they were going charge us dollars for it since they were too worn to be covered under the bumper to bumper warrantyEven though we were recently there for inspection, and nothing was noted on the brakes We only took our car to another mechanic to change the brakes, so we didn't have to pay so much money for itI immediately called the Toyota company to file a complaintI received two emails stating someone would get in contact with us about the brake issue (brakes locking up on their own), and NEVER received a phone call to get the car repairedHence filing with the Revdex.comThere is something seriously wrong with this vehicleIt has almost caused us to be in multiple car accidentsThe issue needs repaired, and Univeristy Motors needs to repair the issue since they sold us a faulty vehicle. Again, I am asking for dollars for the original bill and dollars we spent to get the brakes replaced (since it should have been covered under the warranty) to be refunded, and the issue to be repairedIf it cannot be repaired, then I want a new vehicle.
Regards,
*** ***

Thank you for your correspondence regarding the above-referenced complaintI note your comment regarding lack of response, but would confirm that this the first notice from you we have received about this issueAs you know, we normally try to respond to any complaint within a few days of receipt
*** *** Tacoma is one of many awaiting frame replacementWhile we have had the frame itself in our inventory for some time there are a number of other components associated with the repair without which we cannot start the work requiredThere has been a shortage of many of the ancillary parts, and the last of the items required for this particular repair arrived with us on October 15th From then it was a case of scheduling the fifty hours or so needed to perform what is essentially the complete dismantling and rebuilding of the pickup, and doing this in a sequence that is fair to others who have been waitingAs course of business I have been in contact with *** *** and I believe that he now feels that he is up-to-date with the status of his vehicle, and is understanding of where we are in the procedurePlease confirm whether this is - or is not - the caseI had given *** *** a start date of the week of November 9th - essentially today, but it will still take several days to completeHe did try to trade his vehicle, and were able to agree on both a selling and trade price, but were not able to come to terms regarding a motorcycle that *** *** insisted be part of the transactionEssentially, the *** *** dealer we relied on to buy the machine was unable to give the value that *** ascribed to itPlease call if you need further information

I have received your letter regarding the complaint filed by *** ***yThe vehicle in question was diagnosed as having a problem in either, or both, the transfer case or speed sensorA quote was given to *** *** who then, on his own volition, ordered a used transfer caseIn the event,
the replacement of the speed sensor alone was sufficient to correct the problem; therefore there was no need for the transfer case to be installedSince we had neither asked or suggested that *** *** source his own parts, it seems inappropriate that we pay for any costs associated with them Please do not hesitate to contact me if I can be of further assistance

Consumer sent copy of repair bill

I am in receipt of the complaint from Mr***, and am able to provide the following information which I hope will lead to its resolution.There were three items on Mr***'s repair order; the first dealt with a 'thumping noise' that he was experiencing whenever the vehicle turned to the right, and
this was the line item that attracted the fee for the diagnostic work involved.The second item was the correct installation of the left front floor mat, for which no charge was made.The third was the Multipoint Inspection, which includes a thorough check of the vehicle for service and other items that might need attentionThis inspection is made without charge to the customer, and you will note that Mr*** was not charged for checking the brakes and other componentsWe did find that his brakes were in need of work and provided him with an estimate accordinglyMr*** declined to have the work completed by us.Please do not hesitate to contact me if I can be of further assistance