Prize Auto

This letter is is reference to complaint submitted to the Revdex.com by [redacted] (ID # [redacted] ).Attached to this letter, you will find the following documents: [redacted] Original letter received by Revdex.com (pages)After preliminary investigation into this case it was discovered tha [redacted] **? [redacted] initially contacted us on June of with the intent of purchasing a vehicleShe wanted to finance her next carHer Navigator and additional cash amount was accepted as the down payment.However, as it is the general, rule, failure to provide legitimate documents proving the buyer's identity, income and residence or failure to take the first payment due to the financing institution will cancel the financing contractAny claim or request to have the down payment returned will be left to the goodwill of our institutionAnd placing such a claim a year after the events will not have any grounds since I am sure that her case was looked at a year ago and a decision has been made to not accommodate such a request.I am looking forward to your consideration and further feedback or this caseShould you request additional investigation into this case, please return us a follinquiry and allow us up to days to open up our archives

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*** replaced the part that needed fixing at no charge because it was still under warrantyI just believe that Prize Auto should have treated their customers better and not sell them cars that they knew needed work on themIt only costed a few hundred dollars for the part, I just don't know why Prize Auto just didn't fix it before seeing itThey knew the part needed replacing because when I brought it there the mechanic turned the check engine light off, the next day it came back onI believe the shop has been turning off the check engine lights knowing there is something wrong with their cars and still selling them which is foul and puts their customers at riskThat's just running a bad businessI just hope they realize that and don't do that to anyone elseI am still awaiting my tags and registration for their car I purchased after that there is no longer any issue I have with prize AutoI just want them to fix their cars before selling them so no one else has to go through what I didThank you
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We understand that our business depends on the quality of the vehicles sold and the customer provided the saleHence, we accommodated *** *** in our premises multiple times, attending to the issue that was discovered after her purchaseWe conducted the diagnosis on the vehicle free of charge for
herBased on our findings, we recommended her to visit official *** dealership to have the vehicle inspected and services since the *** *** *** that she has purchased is still under factory warranty for emissions componentsShe declined to have the *** dealership to attend to her vehicle because, and I am quoting her here, "the dealership wants $for old diagnosis."No matter how hard we try to satisfy our customers in order to earn their return business and positive word-of-mouth advertising, certain times we are unable to accommodate all their wishesUnfortunately, the case with *** *** is one of those casesWe have done all within our abilities to serve another happy customer (i.ediscounted price, extended customer service, free diagnostics, etc.)However, we are unable to serve all her needs, especially since they are above our reach.I hope *** *** decides to follow the correct path which would be to take the vehicle to an official *** dealership to have them diagnose the vehicle and implement the right remedyI would like to stress this out one more time that her vehicle's emissions components are covered by the factory warranty until 80,miles odometer reading or the year 2021.I am looking forward to your consideration and further feedback on this case. Sincerely,Ziad A***

This letter is is reference to complaint submitted to the Revdex.com by *** *** *** (ID #***).Attached to this letter, you will find the following documents: * Original letter received by Revdex.com (pages)After preliminary investigation into this case it was discovered tha*
**? ** *** initially contacted us on June of with the intent of purchasing a vehicleShe wanted to finance her next carHer Navigator and additional cash amount was accepted as the down payment.However, as it is the general, rule, failure to provide legitimate documents proving the buyer's identity, income and residence or failure to take the first payment due to the financing institution will cancel the financing contractAny claim or request to have the down payment returned will be left to the goodwill of our institutionAnd placing such a claim a year after the events will not have any grounds since I am sure that her case was looked at a year ago and a decision has been made to not accommodate such a request.I am looking forward to your consideration and further feedback or this caseShould you request additional investigation into this case, please return us a follinquiry and allow us up to days to open up our archives

We understand that our business depends on the quality of the vehicles sold and the customer provided the saleHence, we accommodated *** *** in our premises multiple times, attending to the issue that was discovered after her purchaseWe conducted the diagnosis on the vehicle free of charge for
herBased on our findings, we recommended her to visit official *** dealership to have the vehicle inspected and services since the *** *** ***? that she has purchased is still under factory warranty for emissions componentsShe declined to have the ***? dealership to attend to her vehicle because, and I am quoting her here, "the dealership wants $for old diagnosis."No matter how hard we try to satisfy our customers in order to earn their return business and positive word-of-mouth advertising, certain times we are unable to accommodate all their wishesUnfortunately, the case with *** *** is one of those casesWe have done all within our abilities to serve another happy customer (i.ediscounted price, extended customer service, free diagnostics, etc.)However, we are unable to serve all her needs, especially since they are above our reach.I hope *** *** decides to follow the correct path which would be to take the vehicle to an official *** dealership to have them diagnose the vehicle and implement the right remedyI would like to stress this out one more time that her vehicle's emissions components are covered by the factory warranty until 80,miles odometer reading or the year 2021.I am looking forward to your consideration and further feedback on this case.? Sincerely,Ziad A***

In regards to complaint submitted by the customer *** * *** (Revdex.com ID: ***) please be advised that this matter is addressed to us in an errorWe are not the institution that this customer had business with.Please check your records and confirm this with the customerWe can only
assume that the customer is referring to the following institution:Prize Auto*** * *** *** ***Alexandria VA ***We are a separate entity in a different stateWe operate in the State of Maryland whereas the institution that the customer is referring to operates under the Commonwealth in Virginia

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*** replaced the part that needed fixing at no charge because it was still under warrantyI just believe that Prize Auto should have treated their customers better and not sell them cars that they knew needed work on themIt only costed a few hundred dollars for the part, I just don't know why Prize Auto just didn't fix it before seeing itThey knew the part needed replacing because when I brought it there the mechanic turned the check engine light off, the next day it came back onI believe the shop has been turning off the check engine lights knowing there is something wrong with their cars and still selling them which is foul and puts their customers at riskThat's just running a bad businessI just hope they realize that and don't do that to anyone elseI am still awaiting my tags and registration for their car I purchased after that there is no longer any issue I have with prize AutoI just want them to fix their cars before selling them so no one else has to go through what I didThank you
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This letter is is reference to complaint submitted to the Revdex.com by [redacted] (ID #[redacted]).Attached to this letter, you will find the following documents: * Original letter received by Revdex.com (2 pages)After 3 preliminary investigation into this case it was discovered tha*...

** [redacted] initially contacted us on June of 2016 with the intent of purchasing a vehicle. She wanted to finance her next car. Her Navigator and additional cash amount was accepted as the down payment.However, as it is the general, rule, failure to provide legitimate documents proving the buyer's identity, income and residence or failure to take the first payment due to the financing institution will cancel the financing contract. Any claim or request to have the down payment returned will be left to the goodwill of our institution. And placing such a claim a year after the events will not have any grounds since I am sure that her case was looked at a year ago and a decision has been made to not accommodate such a request.I am looking forward to your consideration and further feedback or this case. Should you request additional investigation into this case, please return us a follow-up inquiry and allow us up to 30 days to open up our archives.