Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Again the company reflects in its communication there may have been vulgar language or rude behavior from the customer (me)That was never the case even when the conversation became escalted because of the way staff managed the call there was no vilgar language or rude behavior on my part demonstratedI will admit that I became outraged at what was occuring and let them know tactfully and respectfully how I felt about their behaviorI would challenge the company to prove otherwiseI'm doing my best to remove my business from their doorstep and hope that this will serve as an incentive to prizim to make a better effort to treat their customers appropriately moving forwardI cannot blame the business entity for the actions of individuals but I can hold them accountable to ensure they train their employees how to act like they appreciate the business that comes their way or they may find if you treat your customers poorly you will soon be void of business entirely For the record the only apology for this behavior was on this forum there has not been an apology extended to me from the business at allI see this as damage control not customer service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I sent an e-mail to MrSteven Erequesting to release us from the loan contract Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I disagree because the sales person Jay W. and the person who did our paperwork refused to offer is a warranty upon our request. I consistently requested a warranty and they said they could not provide one. They sat us up for failure to finance us at a extremely large interest rate for 5 years with only $600 going towards car. That is unfair and unjust. Also, we have over $1000 in car repairs. They took advantage another hard working African American family with poor credit. I totally disagree with their business practices. We want to be released from this immediately in Jesus' name. Regards, [redacted]
We have a valid and enforceable contract in place. We cannot release the *** from this agreement. Furthermore, the interest rate is market comparable for similar situated clients. Finally, the dealership did offer the *** a warranty on the vehicle.
We are willing to work with the *** to find solutions. We can waive the late fees of $60.00, which have accrued. We can also review the repairs to the vehicle to determine if our specialists can provide them at a discounted rate
We cannot avoid contact with [redacted] regarding his active account. We have been unable to reach him despite several attempts over the past few weeks. The situation is actually dire and we need to speak to him immediately. We would like to avoid escalating the matter further, but the lack of contact and the failure to meet contractual obligations is leading us to pursue further remedies.
Again, it was an unfortunate situation and our staff has been trained to treat all clients with respect. We do apologize if [redacted] felt he was treated rudely, but, at this point, we need open communication with him to resolve this matter amicably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again the company reflects in its communication there may have been vulgar language or rude behavior from the customer (me). That was never the case even when the conversation became escalted because of the way staff managed the call there was no vilgar language or rude behavior on my part demonstrated. I will admit that I became outraged at what was occuring and let them know tactfully and respectfully how I felt about their behavior. I would challenge the company to prove otherwise. I'm doing my best to remove my business from their doorstep and hope that this will serve as an incentive to prizim to make a better effort to treat their customers appropriately moving forward. I cannot blame the business entity for the actions of individuals but I can hold them accountable to ensure they train their employees how to act like they appreciate the business that comes their way or they may find if you treat your customers poorly you will soon be void of business entirely.
For the record the only apology for this behavior was on this forum there has not been an apology extended to me from the business at all. I see this as damage control not customer service.
Regards,
[redacted]
The situation was reviewed and has been addressed with the employees involved. It was an unfortunate situation with [redacted], and we apologize he was subjected to this poor customer service.
It is not our policy to put our customers on speaker phone to be verbally attacked by multiple employees and, to our knowledge, this has never happened before. We do instruct our employees that they do not have to tolerate vulgar language or be subjected to extremely rude customers and therefore they have the right to hang up on the customer. If this was the situation, the employee should have informed [redacted] that his manner was not going to be tolerated and if he didn't change then he would be hung up on.
We have assigned a Sr Staff member to [redacted]'s account. This staff member is not one of the individuals whom he had previous contact with.
As previously stated, we apologize that [redacted] was subjected to the poor customer service and can ensure him that it will not happen again. We are here to work with our customers and strive to provide a positive experience for them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I sent an e-mail to Mr. Steven E. requesting to release us from the loan contract.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I disagree because the sales person Jay W. and the person who did our paperwork refused to offer is a warranty upon our request. I consistently requested a warranty and they said they could not provide one. They sat us up
for failure to finance us at a extremely large interest rate for 5 years with only $600 going towards car. That is unfair and unjust. Also, we have over $1000 in car repairs. They took advantage another hard working African American family with poor credit. I totally disagree with their business practices. We want to be released from this immediately in Jesus' name.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Again the company reflects in its communication there may have been vulgar language or rude behavior from the customer (me)That was never the case even when the conversation became escalted because of the way staff managed the call there was no vilgar language or rude behavior on my part demonstratedI will admit that I became outraged at what was occuring and let them know tactfully and respectfully how I felt about their behaviorI would challenge the company to prove otherwiseI'm doing my best to remove my business from their doorstep and hope that this will serve as an incentive to prizim to make a better effort to treat their customers appropriately moving forwardI cannot blame the business entity for the actions of individuals but I can hold them accountable to ensure they train their employees how to act like they appreciate the business that comes their way or they may find if you treat your customers poorly you will soon be void of business entirely For the record the only apology for this behavior was on this forum there has not been an apology extended to me from the business at allI see this as damage control not customer service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I sent an e-mail to MrSteven Erequesting to release us from the loan contract Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I disagree because the sales person Jay W. and the person who did our paperwork refused to offer is a warranty upon our request. I consistently requested a warranty and they said they could not provide one. They sat us up for failure to finance us at a extremely large interest rate for 5 years with only $600 going towards car. That is unfair and unjust. Also, we have over $1000 in car repairs. They took advantage another hard working African American family with poor credit. I totally disagree with their business practices. We want to be released from this immediately in Jesus' name. Regards, [redacted]
We have a valid and enforceable contract in place. We cannot release the *** from this agreement. Furthermore, the interest rate is market comparable for similar situated clients. Finally, the dealership did offer the *** a warranty on the vehicle.
We are willing to work with the *** to find solutions. We can waive the late fees of $60.00, which have accrued. We can also review the repairs to the vehicle to determine if our specialists can provide them at a discounted rate
We cannot avoid contact with [redacted] regarding his active account. We have been unable to reach him despite several attempts over the past few weeks. The situation is actually dire and we need to speak to him immediately. We would like to avoid escalating the matter further, but the lack of contact and the failure to meet contractual obligations is leading us to pursue further remedies.
Again, it was an unfortunate situation and our staff has been trained to treat all clients with respect. We do apologize if [redacted] felt he was treated rudely, but, at this point, we need open communication with him to resolve this matter amicably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again the company reflects in its communication there may have been vulgar language or rude behavior from the customer (me). That was never the case even when the conversation became escalted because of the way staff managed the call there was no vilgar language or rude behavior on my part demonstrated. I will admit that I became outraged at what was occuring and let them know tactfully and respectfully how I felt about their behavior. I would challenge the company to prove otherwise. I'm doing my best to remove my business from their doorstep and hope that this will serve as an incentive to prizim to make a better effort to treat their customers appropriately moving forward. I cannot blame the business entity for the actions of individuals but I can hold them accountable to ensure they train their employees how to act like they appreciate the business that comes their way or they may find if you treat your customers poorly you will soon be void of business entirely.
For the record the only apology for this behavior was on this forum there has not been an apology extended to me from the business at all. I see this as damage control not customer service.
Regards,
[redacted]
The situation was reviewed and has been addressed with the employees involved. It was an unfortunate situation with [redacted], and we apologize he was subjected to this poor customer service.
It is not our policy to put our customers on speaker phone to be verbally attacked by multiple employees and, to our knowledge, this has never happened before. We do instruct our employees that they do not have to tolerate vulgar language or be subjected to extremely rude customers and therefore they have the right to hang up on the customer. If this was the situation, the employee should have informed [redacted] that his manner was not going to be tolerated and if he didn't change then he would be hung up on.
We have assigned a Sr Staff member to [redacted]'s account. This staff member is not one of the individuals whom he had previous contact with.
As previously stated, we apologize that [redacted] was subjected to the poor customer service and can ensure him that it will not happen again. We are here to work with our customers and strive to provide a positive experience for them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I sent an e-mail to Mr. Steven E. requesting to release us from the loan contract.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I disagree because the sales person Jay W. and the person who did our paperwork refused to offer is a warranty upon our request. I consistently requested a warranty and they said they could not provide one. They sat us up
for failure to finance us at a extremely large interest rate for 5 years with only $600 going towards car. That is unfair and unjust. Also, we have over $1000 in car repairs. They took advantage another hard working African American family with poor credit. I totally disagree with their business practices. We want to be released from this immediately in Jesus' name.
Regards,
[redacted]