Prizm Vinyl Corporation

First of all, let me state that no email was received from [redacted] on July If he sent one to the Revdex.com, it was never received by Prizm Vinyl Second, although [redacted] provided a deposit for the fence, he did not sign the contract documents until June 14, Our lead time was quoted at 4-weeks, which would have put his installation on July at the latest While we attempted to move the date forward, and it could have been, our company was accused of stealing the deposit money, which is the farthest thing from the truth It had taken [redacted] almost months to make a decision on the style of fence that he wanted, and Prizm provided him with different quotations.According to the PA Home Improvement Licensing Act, [redacted] had days after submitting his deposit to cancel his order with no penalty Within the law, he is not entitled to a return of his deposit Prizm Vinyl has incurred costs to produce part of his fence, which Prizm Vinyl will absorb while under no obligation to do so Prizm Vinyl will return his deposit of $on July 22, 2016.Sincerely,Ed S [redacted] Prizm Vinyl Corporation [redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Oct 28, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Fri, Oct 28, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Good Morning, my gate is fixed, thank you ***

The check has been received from Prizm Vinyl corporation

We sent a crew to ***'s house one time and the installer reported back to me that he "could not get into the yard"We will handle this issue by September 30, Customer should leave the gates open/unlocked so that the installer can get in to make the repairs. Ed S*** President

This issue was taken care of on October 27,

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
This is a total lieIf the locks are broken, how can I lock the gates so that no one could get in? Besides we were never contacted about anyone coming to repair the locksThe last contact we had was in and told that ED hasn't gotten to the Factory to get new locks
So I will be waiting for a contact as to when the repair will be preformed
Regards,
*** ***

First of all, let me state that no email was received from [redacted] on July 7.  If he sent one to the Revdex.com, it was never received by Prizm Vinyl.  Second, although [redacted] provided a deposit for the fence, he did not sign the contract documents until June 14, 2016.  Our lead time was quoted at 4-5 weeks, which would have put his installation on July 20 at the latest.  While we attempted to move the date forward, and it could have been, our company was accused of stealing the deposit money, which is the farthest thing from the truth.  It had taken [redacted] almost 2 months to make a decision on the style of fence that he wanted, and Prizm provided him with 6 different quotations.According to the PA Home Improvement Licensing Act, [redacted] had 3 days after submitting his deposit to cancel his order with no penalty.  Within the law, he is not entitled to a return of his deposit.  Prizm Vinyl has incurred costs to produce part of his fence, which Prizm Vinyl will absorb while under no obligation to do so.  Prizm Vinyl will return his deposit of $2000 on July 22, 2016.Sincerely,Ed S[redacted]Prizm Vinyl Corporation[redacted]

------- Forwarded message ----------From: Prizm Fence Sales <[email protected]>Date: Thu, Jun 30, 2016 at 3:50 PMSubject: Prizm Vinyl complaint [redacted]To: [redacted]@myRevdex.com.orgDear [redacted], The fence was installed, and after installation the customer noticed some small white...

spots on some of the pickets.  The manufacturer, [redacted] Inc, will supply the replacement material, and we have to provide the labor to replace those pickets.  Unfortunately, we have experienced a labor shortage this year, and we have not been able to get to the customer in as timely a manner as we would like.  The replacement will be made by October 31, 2016. I am sorry that our communication to the customer has been so poor. Ed S[redacted]Prizm FencePA License [redacted]Mailing Address:[redacted]  [redacted]York, PA [redacted]Shipping Address:[redacted]York, PA [redacted]###-###-#######-###-#### faxhttp://www.prizmvinylcorp.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I sincerely thank the Revdex.com for being a voice for me.I don't understand a business ignoring a customer who has a problem with their product.  Seriously, how much time and effort does it take to make a phone call?Moving forward, I will continue to inspect the fence for further issues (I have found two more spots since I filed this complaint), and I will contact the company to keep them apprised of the number of boards that need replaced. Regards,
[redacted]

Response to Revdex.com,Our company makes every effort to install the fences on the date that is discussed.  Our lead time is quoted, based on the receipt of a deposit and ALL completed contract documents.  This customer sent the final contract documents on June 14, 2016, although a $2000 deposit...

was received prior to that date.  PA One has been called to mark the utilities on this customer's property, and their fence will be completed in our manufacturing facility next week, with a scheduled installation date of July 14.  When I returned to the plant this afternoon, an email was sent to the customer to explain this timeframe, prior to my receiving the complaint.As the customer commented, we are a reputable company, and there is no excuse for the lack of communication with this customer.  As of now, we have stopped production on this customer's fence, until we are sure that they want it installed next week.Ed S[redacted]Prizm Vinyl Corp[redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Oct 28, 2016 at 9:11 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Oct 28, 2016 at 8:16 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Good Morning, my gate is fixed, thank you [redacted]

As stated in our terms and conditions which the customer agrees to when signing his order... "[redacted] shall not be liable for damages or delays in performance due to circumstances beyond its reasonable control, including without limiting the generality of the foregoing, any priority system...

established by any agency of the [redacted], fires, floods, storms, other acts of God, accidents, strikes, insurrections, war, shortage of materials, lack of transportation and failure of performance of subcontractors and/or suppliers for similar reasons. Failure of Prizm to perform for these reasons aforesaid shall not be grounds for purchaser’s cancellation of its order but the delivery date shall be extended accordingly.We did not charge the customer's credit card for the order therefore we do not owe the customer a refund.  Customer is welcomed to cancel order if delivery date is not satisfactory. This complaint did not warrant contacting the Revdex.com.

The check has been received from Prizm Vinyl corporation.