Pro 1 Windows and Doors

About a year ago we purchased our 59' traditional ranch style home that had the original windows in itIt has been about six weeks since we had our windows installed by *** and her team at Pro Windows and Doors and my wife and I could not be more pleased with the result
I work in the design industry and coordinate with architects on a daily basis and I also installed windows and restored homes in college, needless to say I had a pretty strong vision for what the front profile of my house should look likeAfter developing several window configurations and digital renderings *** was patient enough to provide multiple pricing packages that allowed me to make the best decision from an economic standpoint as well as a design standpointOn top of this, *** was communicative and responsive at a level that is rare for most contractors, all calls/texts/emails were followed up on as soon as she had the time to do so
A few key points I would like to makeI got about five quotes from different window contractors over the course of about months and ***'s price was by far the most competitiveAfter reconnecting with *** she honored her original price and assisted me with at least five different pricing packages for new windowsThe quality of windows she uses is great and they were installed with a high degree of execution by Dan and his install teamThe mess made from removal of the original windows was also cleaned in a professional manor after the installThe windows we had installed were the Burris Window TectView AC model http://burriswindows.com/tectview-ac/ with the dual color bronze exterior/white interior frameEnergy bills following the install have already been noticeably less and our H/VAC runs half as often as it did with the original windows
I strongly recommend Pro Windows and DoorsAnytime I need anything regarding windows or doors *** will be the first and only person I call in the future*** was a pleasure to do business with and if you are on the fence about product or window contractor, look no more, Pro Windows and Doors is who you want to do business with

If there were a way to give a negative number, I would
Rhonda H***, the owner of Pro 1, lied several times about several things, never accepted responsibility for problems she knew existed at the end of a day of installation, and only re-installed the windows that were improperly installed, after we stopped payment on the check for the balance of the job
The windows were not installed according to manufacturers specs, they weren't insulated, didn't have flash tape, or window fins/flanges, as needed on a house with sidingThen, she told me she "gave us an upgrade to double hung windows." When I told her that seemed likely ke something we had the o do to get the dual color (white interior/putty exterior) she said, "No, I just did that." When I check d the contract written several weeks prior, it stated "double hung windows installed ...," just as I'd thought(Talk about gas lighting!)
At the end of the day they were initially installed, Rhonda H*** - even when I asked about the significant gaps in spacing around each of the windows, as well as the huge depth of the windows, compared with the depth of the house - she signed off for n all work, strutting up and down our hallway where seven of the windows are, as f she were the best thing since popcorn!
Becasue my husband had previously installed windows, I knew what I was seeing looked wrong(How many people have had their windows installed improperly ny this company, and not known?!) When my husband came home, he knew it was wrong, and when the siding guy came by to look at the finished project, and determine how to start the siding the following day, he stated he knew it was wrongIn fact, he told us, and then called Rhonda H***, to let her know he could not install the siding until the windows were taken out, properly flashed, with fins addedThey did ultimately do that, but only because we had stopped pay,net on the check for the balance of the 9k job totalRhonda H*** was willing to walk away from this house, knowing the wrong type of windows were not installed properly!
When confronted, she never apologized, and instead, continues blaming us, and, the other company doing the sidingIt was actually the siding contractor who worked with her to get Pro Windows and Doors to order and pay for fins that can be added to windows, so that the windows could be pulled further into the frames, and properly mounted to the window openingsThat took us past Thanksgiving Day, and another week beyond, with windows that were literally taped around the edges, in the case of seven windowsThe other windows were caulked from the insid, but during the day with the sun in a certain point, you could see through the caulk to the outside! (We have photos to substantiate all I am claiming.)
I've never had such a horrible experience on any home improvement job we've given to a company
I am going out of my way to tell everyone the extent of the lies told by the owner of this business

Could not be more pleased with our new windows and experience working with *** and *** They provide and an excellent product manufactured locally in Carrollton at an extremely competitive price Nothing like those crazy places that advertise on TV and radio *** and *** take care of every thing from quoting, measuring and installation They are both very professional and great to work with
The new windows really made a huge difference on the appearance of the house as well as noise and energy efficiency