Pro Automotive

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First of all I did speak with the owner when I picked up my vehicle the 2nd time. His name is Jeff [redacted] and I DID speak with him. The cashier asked him to come and speak with me after I questioned the charges. He also tried to convince me that the previous garage that performed work on the vehiclewas the cause of all the problems, which I don't necessarily dispute. I brought my vehicle to Pro Automotive on a positive reference from a friend to find the SOURCE of the leak, not to just assume it was the pan gasket. The work done previously on the vehicle has nothing to do with the service performed at Pro automotive. I had no confidence that the previous garage could correctly diagnose the source of the leak. The first inspection of the transmission pan area should have included all possibilities where the leak could be originating. I appreciate that it was eventually found and fixed but I think the technician specifically focused on the gasket. I'm not asking for any refund but I think a business should charge people responsibly if the problem was not diagnosed properly the first time. The owner, *** [redacted] , did state that he would not charge me for the defective parts found and replaced on the second visit, but he did chargeme for the part. I have the receipt copy to verify this, but did not notice it until I got home.