Initial Business Response / [redacted] (1000, 8, 2016/02/17) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com There is no complaint Customer was unable to reach me as I was getting the kids off to school I reached her husband and there is no problem Customer is trying to withdraw the report Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner explanation makes it sound like I made a claims and that untrueThe claim was very validI did try to reach the owner over several days and he never reached back out(I have text messaging as proof) After this claim was filed he wanted to speak with my husband instead of me and that was fineSo, of course at that time we had no problem reaching himOver the course of a week he and my husband reached a solution and the issue was resolved
This customer (wife) filed a complaint while I was working with the husband to do additional work outside the scope of our Egress Project? The egress window is perfect.As a courtesy...we offered to put the customers fence back which was not part of the contract.The customer did not pay for this.The FREE work was completed as scheduled with the husband.? How can they complain about something they did not contract or pay for.? No Good Dead Goes Unpunished............? ? ? ? ?
Complaint: [redacted] I am rejecting this response because: IIt is total *** that we cannot decide on what to finishThey started this job in September and told us monthsNot once have we ever held up anythingWe had to hire other contractors to do our floor and cabinets because "Pro Basement" did not show up, sometimes for months at a timeWe had to threaten legal action to get him back out here againThis business is terribleThe owner is incompetent, rude, and does not communicate We have been told by former employees that one of the reasons they left is because they were tired of lying to customers This guy has a lot of nerve alto insinuate that we are the problem He doesn't have growing pains he mismanaged things and blames his employees and customers I have been told there are at least people in the same predicament as usI cannot believe he has the nerve to say these thingsI am sure he will probably retain a good rating though because he probably pays to belong to this organizationHis response is pathetic Sincerely, [redacted]
This customer (wife) filed a complaint while I was working with the husband to do additional work outside the scope of our Egress Project The egress window is perfect.As a courtesy...we offered to put the customers fence back which was not part of the contract.The customer did not pay for this.The FREE work was completed as scheduled with the husbandHow can they complain about something they did not contract or pay forNo Good Dead Goes Unpunished
We need a different company to come in and correct ProBasement's errors and finish our basementWe do not have the faith to stick with Larry to complete the job to our satisfactionThey were doing substandard work ? The worker’s we did like were quitting or being fired ? Because the of work they were doing, after they insisted we put in our floors, we had to put our own tarps down to protect our floors ? We had the electrical work inspected; it was not done to codeMr [redacted] was present for the inspectionThe inspector concluded that the wrong gauge wires were used for running under the joists ? The amount and quality work that has been completed is not near the amount we have paid out to date ? Of course, we would like to have some of our money returned to us for having to deal with all of this and the past deadlines, however, we would settle for a signed lien waiver from Mr [redacted] and a statement from Pro Basement of a balance of $due ? This project was supposed to be done by my daughter's 15th birthday and junior high school graduation that was for August 29th and it's still not completeWe were initially told weeks to completionWe signed the contract on June 10th On the permit he applied for, the completion date was October 1st 2017.?
The business called and said they could come out tomorrow, 10/I explained that tomorrow would not work with our schedule so they said they would be out on MondayWe had thought that they abandoned our jobIt has been over a year trying to get them to complete the workI will contact Revdex.com to provide update
10/05/2017: The business called and said they could come out tomorrow, 10/I explained that tomorrow would not work with our schedule so they said they would be out on MondayWe had thought that they abandoned our jobIt has been over a year trying to get them to complete the workI will contact Revdex.com to provide update.10/10/2017: Yesterday two guys came and they were here about 4-hours and they had to go get more equipment and did not come backThey came back today at 8:am and are still down there working (1:pm)One thing that I don't know if will be resolved is the lack of a light switchWe were told that we did not ask for oneWe feel he should have done that because we depended on him to know what he was doingWe assumed as a contractor he would put the light switches where they needed to beWe do not find this acceptable and we are not going to pay him to remove drywall to install the switch when it should have already been doneThe workers here told me that they hoped to be done by Friday10/20/2017: Emailed consumer requesting updateEmail was returned as not delivered10/20/2017: We will be gone next weekLast week they sent guys on Tuesday, Wednesday and ThursdayThey came out and did the plumbing and some paintingThursday they were close to being doneWe went down and looked and there are still items that need to be addressedThere are problems with the drywall and some of the door frames were cut too shortThe carpenter admitted they were cut wrongTheir solution was to put caulk under thereIt is too big of a space to do thisThere was a drawer that needed to be cut due to the plumbing and they cut the wrong drawerThey also got paint on our brand new cabinetsThe guy that was here wanted payment and when I said there are too many things that need to be addressed and I did not want to make final paymentThe guy left and we have not heard anything elseThe email you have for me is correct and I have received other email from youI will contact you when we return on the 30th and go over our list of things that need to be completed and repaired10/31/2017: I have attached some pictures of our basement showing some of the issues we still have for things to be completed. No one has been here doing any work since October 12th so we are starting into the 3rd week that no work has been done.On Friday the 13thone worker showed up and said he was there to do some touching up and that [redacted] wanted to get paid that day. I told him there would be no payment because there were too many things left to resolve. He made a phone call and then leftThat is the last time anyone has been here. On Monday October 16th I texted the supervisor for our job and ask if he intended to send anyoneon Tuesdayand he responded "I am down workers, I will try to do something ASAP". On TuesdayI texted again and ask if anyone was comingon Wednesdayand he responded, "I am working on it"I did not text again and we have heard nothing from Pro Basement. We left for vacationon Friday the 20thand they had no idea we were leaving town and we heard nothing all of last weekWe are thinking that they have abandoned the job.Some of the pictures are hard to make out because they are of drywall tape that is bulging under the paint or paint on the floorSo althought some items are small others are not and if we don't get them addressed we will have to fix things they are being paid to do.Some of the door frames are cut wrong and we were told this by some of the workers and yet there solution is to caulk under themThey cut the wrong cabinet drawer to make room for plumbing and have not said how they are going to resolve thatThere is paint on the scribe piece at the end of the cabinets because as one of the people said "they don't like to use tape". This has been a nightmare, and I don't have any faith that the owner is going to do the right thing to fix things.11/08/2017: On 10/13, they sent one guy out to do workHe said he was there to do touch ups and collect paymentI told him I would not be making payment that day as there was too much work needing to be doneI did not say that I did not intend to payHe did not tell you this but we were way ahead on payment for a whileI have not heard from them regarding schedulingNext week we are open on the 13th, 14th and 15th for them to come complete smaller itemsThere is too much work for it to be done in one dayThe door frames will need to be replaced as we will not accept caulking as a solutionThey also will have to reorder the drawer that they cut.11/09/2017: [redacted] and I talkedtonightand have decided that we do not want Pro Basement to come back to our homeWe have been told too many times that they are going to finish and it is the same drill over and over again.We were told in the beginning it would take about months and it has beenmonths and still not finished.We are done with them.We want a letter from [redacted] agreeing that we can hire another contractor to finish the work that he is unable to doHe needs to agree that we can subtract the cost from the money we owe him from the original contract.We also want the warranties for the windows and doors and a written warranty on the work that was done by him, electric, plumbing, etc.If he is unwilling to agree to this we will obtain an attorney to accomplish this and also sue for damages for lost wages, pain and suffering and being mislead by him on matters pertaining to the remodeling of our basement.I was eligible to return to work the first of June and have been unable to because Pro Basement could not finish our projectThey had months from September until June to complete the project. [redacted] has been totally stressed out over this and has seen the doctor several timesSo compensation for pain and suffering will also be sought after.We will also be seeking attorney fees since we were forced to take this action to get our project completed.This has been a nightmare for us and needs to stopWe can't take anymore and believe that the only way to resolve this is for someone else to finish.I don't know what the law is on things like this but there must be a limit to how long a company can do this to peopleWe want a response ASAP and don't want to wait weeks for an answerWe want an answer byMonday November 13th.11/14/2017: I have heard nothing as usual. I guess we will start gathering the information to turn I've to the Attorney
Good afternoon,Here is another estimate of what is required for repairing the substandard construction and electrical work in our basement from Pro Basement. Please see attachmentAs you can see, 3,for electrical and 7,for the constructionAgain, we have already paid 47,to Pro Basement
11/06/2017: Mediator sent business email listing items needing repair and photos for reviewRequested he review the information and call to discuss.11/06/2017: We have not abandoned the job.The customer told our staff they were not going to pay us so we stopped pending getting the confirmation of payment.The customer is not a nice person.We will finish as soon as we confirm payment.11/06/2017: the customer is a " [redacted] ***" and told the staff member working there he was not going to pay Pro Basement.Then he denied saying that.... Untrustworthy customer.11/06/2017: He owes approx$10,000.00 Balance of base project plus completed extras11/08/2017: Mediator called business and left message on voice mail11/08/2017: Mediator sent business email.11/14/2017: There is an arbitration clause in the contract that the consumer signedPlease send out the arbitration paperwork
Initial Business Response / [redacted] (1000, 8, 2016/02/17) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com There is no complaint Customer was unable to reach me as I was getting the kids off to school I reached her husband and there is no problem Customer is trying to withdraw the report Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner explanation makes it sound like I made a claims and that untrueThe claim was very validI did try to reach the owner over several days and he never reached back out(I have text messaging as proof) After this claim was filed he wanted to speak with my husband instead of me and that was fineSo, of course at that time we had no problem reaching himOver the course of a week he and my husband reached a solution and the issue was resolved
This customer (wife) filed a complaint while I was working with the husband to do additional work outside the scope of our Egress Project? The egress window is perfect.As a courtesy...we offered to put the customers fence back which was not part of the contract.The customer did not pay for this.The FREE work was completed as scheduled with the husband.? How can they complain about something they did not contract or pay for.? No Good Dead Goes Unpunished............? ? ? ? ?
Complaint: [redacted] I am rejecting this response because: IIt is total *** that we cannot decide on what to finishThey started this job in September and told us monthsNot once have we ever held up anythingWe had to hire other contractors to do our floor and cabinets because "Pro Basement" did not show up, sometimes for months at a timeWe had to threaten legal action to get him back out here againThis business is terribleThe owner is incompetent, rude, and does not communicate We have been told by former employees that one of the reasons they left is because they were tired of lying to customers This guy has a lot of nerve alto insinuate that we are the problem He doesn't have growing pains he mismanaged things and blames his employees and customers I have been told there are at least people in the same predicament as usI cannot believe he has the nerve to say these thingsI am sure he will probably retain a good rating though because he probably pays to belong to this organizationHis response is pathetic Sincerely, [redacted]
This customer (wife) filed a complaint while I was working with the husband to do additional work outside the scope of our Egress Project The egress window is perfect.As a courtesy...we offered to put the customers fence back which was not part of the contract.The customer did not pay for this.The FREE work was completed as scheduled with the husbandHow can they complain about something they did not contract or pay forNo Good Dead Goes Unpunished
We need a different company to come in and correct ProBasement's errors and finish our basementWe do not have the faith to stick with Larry to complete the job to our satisfactionThey were doing substandard work ? The worker’s we did like were quitting or being fired ? Because the of work they were doing, after they insisted we put in our floors, we had to put our own tarps down to protect our floors ? We had the electrical work inspected; it was not done to codeMr [redacted] was present for the inspectionThe inspector concluded that the wrong gauge wires were used for running under the joists ? The amount and quality work that has been completed is not near the amount we have paid out to date ? Of course, we would like to have some of our money returned to us for having to deal with all of this and the past deadlines, however, we would settle for a signed lien waiver from Mr [redacted] and a statement from Pro Basement of a balance of $due ? This project was supposed to be done by my daughter's 15th birthday and junior high school graduation that was for August 29th and it's still not completeWe were initially told weeks to completionWe signed the contract on June 10th On the permit he applied for, the completion date was October 1st 2017.?
The business called and said they could come out tomorrow, 10/I explained that tomorrow would not work with our schedule so they said they would be out on MondayWe had thought that they abandoned our jobIt has been over a year trying to get them to complete the workI will contact Revdex.com to provide update
10/05/2017: The business called and said they could come out tomorrow, 10/I explained that tomorrow would not work with our schedule so they said they would be out on MondayWe had thought that they abandoned our jobIt has been over a year trying to get them to complete the workI will contact Revdex.com to provide update.10/10/2017: Yesterday two guys came and they were here about 4-hours and they had to go get more equipment and did not come backThey came back today at 8:am and are still down there working (1:pm)One thing that I don't know if will be resolved is the lack of a light switchWe were told that we did not ask for oneWe feel he should have done that because we depended on him to know what he was doingWe assumed as a contractor he would put the light switches where they needed to beWe do not find this acceptable and we are not going to pay him to remove drywall to install the switch when it should have already been doneThe workers here told me that they hoped to be done by Friday10/20/2017: Emailed consumer requesting updateEmail was returned as not delivered10/20/2017: We will be gone next weekLast week they sent guys on Tuesday, Wednesday and ThursdayThey came out and did the plumbing and some paintingThursday they were close to being doneWe went down and looked and there are still items that need to be addressedThere are problems with the drywall and some of the door frames were cut too shortThe carpenter admitted they were cut wrongTheir solution was to put caulk under thereIt is too big of a space to do thisThere was a drawer that needed to be cut due to the plumbing and they cut the wrong drawerThey also got paint on our brand new cabinetsThe guy that was here wanted payment and when I said there are too many things that need to be addressed and I did not want to make final paymentThe guy left and we have not heard anything elseThe email you have for me is correct and I have received other email from youI will contact you when we return on the 30th and go over our list of things that need to be completed and repaired10/31/2017: I have attached some pictures of our basement showing some of the issues we still have for things to be completed. No one has been here doing any work since October 12th so we are starting into the 3rd week that no work has been done.On Friday the 13thone worker showed up and said he was there to do some touching up and that [redacted] wanted to get paid that day. I told him there would be no payment because there were too many things left to resolve. He made a phone call and then leftThat is the last time anyone has been here. On Monday October 16th I texted the supervisor for our job and ask if he intended to send anyoneon Tuesdayand he responded "I am down workers, I will try to do something ASAP". On TuesdayI texted again and ask if anyone was comingon Wednesdayand he responded, "I am working on it"I did not text again and we have heard nothing from Pro Basement. We left for vacationon Friday the 20thand they had no idea we were leaving town and we heard nothing all of last weekWe are thinking that they have abandoned the job.Some of the pictures are hard to make out because they are of drywall tape that is bulging under the paint or paint on the floorSo althought some items are small others are not and if we don't get them addressed we will have to fix things they are being paid to do.Some of the door frames are cut wrong and we were told this by some of the workers and yet there solution is to caulk under themThey cut the wrong cabinet drawer to make room for plumbing and have not said how they are going to resolve thatThere is paint on the scribe piece at the end of the cabinets because as one of the people said "they don't like to use tape". This has been a nightmare, and I don't have any faith that the owner is going to do the right thing to fix things.11/08/2017: On 10/13, they sent one guy out to do workHe said he was there to do touch ups and collect paymentI told him I would not be making payment that day as there was too much work needing to be doneI did not say that I did not intend to payHe did not tell you this but we were way ahead on payment for a whileI have not heard from them regarding schedulingNext week we are open on the 13th, 14th and 15th for them to come complete smaller itemsThere is too much work for it to be done in one dayThe door frames will need to be replaced as we will not accept caulking as a solutionThey also will have to reorder the drawer that they cut.11/09/2017: [redacted] and I talkedtonightand have decided that we do not want Pro Basement to come back to our homeWe have been told too many times that they are going to finish and it is the same drill over and over again.We were told in the beginning it would take about months and it has beenmonths and still not finished.We are done with them.We want a letter from [redacted] agreeing that we can hire another contractor to finish the work that he is unable to doHe needs to agree that we can subtract the cost from the money we owe him from the original contract.We also want the warranties for the windows and doors and a written warranty on the work that was done by him, electric, plumbing, etc.If he is unwilling to agree to this we will obtain an attorney to accomplish this and also sue for damages for lost wages, pain and suffering and being mislead by him on matters pertaining to the remodeling of our basement.I was eligible to return to work the first of June and have been unable to because Pro Basement could not finish our projectThey had months from September until June to complete the project. [redacted] has been totally stressed out over this and has seen the doctor several timesSo compensation for pain and suffering will also be sought after.We will also be seeking attorney fees since we were forced to take this action to get our project completed.This has been a nightmare for us and needs to stopWe can't take anymore and believe that the only way to resolve this is for someone else to finish.I don't know what the law is on things like this but there must be a limit to how long a company can do this to peopleWe want a response ASAP and don't want to wait weeks for an answerWe want an answer byMonday November 13th.11/14/2017: I have heard nothing as usual. I guess we will start gathering the information to turn I've to the Attorney
Good afternoon,Here is another estimate of what is required for repairing the substandard construction and electrical work in our basement from Pro Basement. Please see attachmentAs you can see, 3,for electrical and 7,for the constructionAgain, we have already paid 47,to Pro Basement
Final Consumer Response / [redacted] (2000, 14, 2015/10/13) */ The company said they would refund my moneyHold off for a few days
11/06/2017: Mediator sent business email listing items needing repair and photos for reviewRequested he review the information and call to discuss.11/06/2017: We have not abandoned the job.The customer told our staff they were not going to pay us so we stopped pending getting the confirmation of payment.The customer is not a nice person.We will finish as soon as we confirm payment.11/06/2017: the customer is a " [redacted] ***" and told the staff member working there he was not going to pay Pro Basement.Then he denied saying that.... Untrustworthy customer.11/06/2017: He owes approx$10,000.00 Balance of base project plus completed extras11/08/2017: Mediator called business and left message on voice mail11/08/2017: Mediator sent business email.11/14/2017: There is an arbitration clause in the contract that the consumer signedPlease send out the arbitration paperwork