Hello ***,
We have reviewed the case and we have decided to go ahead and take care of the screen repairPlease bring in your phone so that we can take care of the replacement under warrantyLet me know if you have any other questions or concerns and I will be glad to help you
Our office hours are as follows:
Monday - Friday 9:am to 6:pm
Saturday and Sunday 10:am to 4:pm
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The screen was still lifting and the damages from me dropping my phone were far more extensive because the screen was liftingYou should have still fixed the lifted screen because that had nothing to do with the phone being dropped
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I cannot provide a refund for a service that has already been rendered. If the screen was having problems, please bring the phone back so we can install a different screen. This is the reason that we include a warranty for the repair.
I have checked the Invoice and I do see that you brought us back the phone, unfortunately you had already dropped you phone and cracked the screen. We have a 30 day warranty limited to rework on same failure only, any fiscal damages void the warranty. We can offer you a...
replacement at a discounted price of $75.00 Please let me know if you have any other questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did that and they refuse to give me a refund. They told me I had cracked the screen and they refuse to do anything about I. I took it to Apple and they said it was the fault of Pro Camera. If they will not refund my $80, I will take the next step to the news media with a couple of other dissatisfied customers.
After reading your complaint it is very apparent that there was a misunderstanding. Our intentions were never to hold your equipment hostage, we had to disassemble the unit to provide you with an accurate estimate. Unfortunately our technicians do not work on the weekend which...
is why we did not have the unit ready for you to pick up until today. I apologize for the estimate process taking longer than you expected. We never intended to return the camera to you unrepaired, we simply need more time to reassemble it for you. I do see that you did pick the re-assembled unit up today though. Let me know if you have any questions or if there is anything else I can help you with.
Hello ***,
We have reviewed the case and we have decided to go ahead and take care of the screen repairPlease bring in your phone so that we can take care of the replacement under warrantyLet me know if you have any other questions or concerns and I will be glad to help you
Our office hours are as follows:
Monday - Friday 9:am to 6:pm
Saturday and Sunday 10:am to 4:pm
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The screen was still lifting and the damages from me dropping my phone were far more extensive because the screen was liftingYou should have still fixed the lifted screen because that had nothing to do with the phone being dropped
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I cannot provide a refund for a service that has already been rendered. If the screen was having problems, please bring the phone back so we can install a different screen. This is the reason that we include a warranty for the repair.
Hello [redacted],
I have checked the Invoice and I do see that you brought us back the phone, unfortunately you had already dropped you phone and cracked the screen. We have a 30 day warranty limited to rework on same failure only, any fiscal damages void the warranty. We can offer you a...
replacement at a discounted price of $75.00 Please let me know if you have any other questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did that and they refuse to give me a refund. They told me I had cracked the screen and they refuse to do anything about I. I took it to Apple and they said it was the fault of Pro Camera. If they will not refund my $80, I will take the next step to the news media with a couple of other dissatisfied customers.
Hello [redacted]
After reading your complaint it is very apparent that there was a misunderstanding. Our intentions were never to hold your equipment hostage, we had to disassemble the unit to provide you with an accurate estimate. Unfortunately our technicians do not work on the weekend which...
is why we did not have the unit ready for you to pick up until today. I apologize for the estimate process taking longer than you expected. We never intended to return the camera to you unrepaired, we simply need more time to reassemble it for you. I do see that you did pick the re-assembled unit up today though. Let me know if you have any questions or if there is anything else I can help you with.
Regards,
[redacted]