Dear [redacted] ***, I am writing in response to the complaint filed by my customer, [redacted] on 7/1/She moved into All Store Inn on November 14, and has only paid for months out of monthsIn addition, every payment was late and yet she was never paid a late feeThis is clearly a money based issue and not a customer service issueBelow please find addressed each of the issues she has brought to your attention: Regarding the accessibility of the unit: The gate is open during business hours and I am available 24/to instruct the customer as to how to get into their unit Regarding the condition of the unit door: The door opens very easily and has been opened by a variety of people since this complaint with no issue at all Regarding the snow: I do not shovel at the doors unless asked and was always available to help if anyone askedThe majority of the units are not visited in the winterShe asked for a shovel and l was under the impression he wanted to do it himselfShe did not say she needed help she had a young man with herIf he or she would have asked for assistance, I would have done it immediatelyThe clearing was at the door only to open the doorAbout a foot deepA five minute job The contract was for $84.00, she chose to pay $and I applied the extra money to late charges and missed payments With the payments being late every month I could have auctioned her unit off per contract but did not Rules of the signed contract that she did not follow are: Rent paid by the 1st of each month No late payments made day vacancy notice on vacating if she has vacated She also still owes $and has been sent a billShe has not sent in a notice to vacate the unit as yet so she is still responsible for rent as per contract I did more than my part by the contract and was more than lenient and willing to work with her regarding her many late and missed paymentsMost storage businesses would not put up with what I have for ValarieNow a complaint with Revdex.com to add to it? In addition, since I began this business in 1987, I have never had one complaint issued with Revdex.com A copy of the contract is included with this response Sincerely, OwnerAll Store Inn
Dear [redacted] ***, I am writing in response to the complaint filed by my customer, [redacted] on 7/1/She moved into All Store Inn on November 14, and has only paid for months out of monthsIn addition, every payment was late and yet she was never paid a late feeThis is clearly a money based issue and not a customer service issueBelow please find addressed each of the issues she has brought to your attention: Regarding the accessibility of the unit: The gate is open during business hours and I am available 24/to instruct the customer as to how to get into their unit Regarding the condition of the unit door: The door opens very easily and has been opened by a variety of people since this complaint with no issue at all Regarding the snow: I do not shovel at the doors unless asked and was always available to help if anyone askedThe majority of the units are not visited in the winterShe asked for a shovel and l was under the impression he wanted to do it himselfShe did not say she needed help she had a young man with herIf he or she would have asked for assistance, I would have done it immediatelyThe clearing was at the door only to open the doorAbout a foot deepA five minute job The contract was for $84.00, she chose to pay $and I applied the extra money to late charges and missed payments With the payments being late every month I could have auctioned her unit off per contract but did not Rules of the signed contract that she did not follow are: Rent paid by the 1st of each month No late payments made day vacancy notice on vacating if she has vacated She also still owes $and has been sent a billShe has not sent in a notice to vacate the unit as yet so she is still responsible for rent as per contract I did more than my part by the contract and was more than lenient and willing to work with her regarding her many late and missed paymentsMost storage businesses would not put up with what I have for ValarieNow a complaint with Revdex.com to add to it? In addition, since I began this business in 1987, I have never had one complaint issued with Revdex.com A copy of the contract is included with this response Sincerely, OwnerAll Store Inn