PRO Civic

Looking over the notes on your order from around June and July of last year, you did definitely contact us letting us know you thought there was an issue with the product you receivedYou said you spoke with someone at the manufacturer, Torque Solution, but you never relayed that information to us We called Torque Solution ourselves on 7/28/and spoke with ***, who usually answers all the phone callsHe was unaware of any conversation about this product and has never had an issue with it as well (Shifter Cable and Base Bushings for a to Civic Sedan or Coupe)So, our returns department requested you email them a picture showing the defectIn this case, you stated in your complaint just now that the bushings are the wrong sizeWe just needed a picture or two showing that, since we have never had an issue with this part, and neither has Torque SolutionWe did our best to help your resolve this situation, but we do have a returns process in place, and in this case a picture or two was needed to continueWe waited until 8/19/for the pictures, but the return was cancelled after not receiving themAt this point the best we can do is give you a courtesy discount on a future order, since the purchase took place too long ago to refund the card.Regards,PRO Civic Customer Care

Complaint: I am rejecting this response because: ProCivic Company - What kind of a Fly-By-Night Scam Operation are You Running Here? Is This The ProCivic business motto? to "Take the Money and Run?" * SO HERE ARE THE SEQUENCE OF EVENTS IN THIS BUSINESS TRANSACTION [redacted] A) ProCivic advertises on its website SPECIFIC vehicle parts B) I see the parts I need on the ProCivic siteC) I order and PAY IN FULL for the parts and All Shipping Costs with my credit cardD) Within a week or so I recieve a small package of that Appear to be the parts (These packages are labled that they are for the same car that I ordered them for so, so far so good........) E) HOWEVER - When I attempted to install THE BUSHINGS - it proved to be An Impossible Job THESE SHIFTER CABLE BUSHINGS - DO NOT FIT MY VEHICLE [redacted] I WILL REPEAT THAT - BECAUSE PROCIVIC, FOR WHATEVER REASON, HAS BEEN UNABLE TO UNDERSTAND THIS SIMPLE FACT THE BUSHINGS YOU SENT ME ARE THE WRONG SIZE FOR MY HONDA CIVIC AND NOT USABLE BY ME BECAUSE - THEY DON'T FIT THE VEHICLE I ORDERED THEM FORPERIOD THEREFORE - THEY ARE TOTALLY USELESS TO ME THEY ARE OBVIOUSLY FOR A DIFFERENT VEHICLE!!! GET IT?? THEY WERE CHECKED WITH A MICROMETER - AND - EVERY DIMENSION ON THEM IS THE WRONG SIZE! NOW From what I understand - it is COMPLETELY ILLEGAL TO TAKE MONEY FOR A PRODUCT - AND THEN TO NOT PROVIDE THAT PROCUCT TO THE CUSTOMER And that is what You - At ProCivic have done in this transaction, either Willingly & Knowingly, or just out of Carlessness and Ignorance It REALLY Doesn't matter - ITS' AN ILLEGAL BUSINESS PRACTICE! PLEASE NOTE: ILLEGAL BUSINESS PRACTICE PROCIVIC.COM I WOULD AT THIS TIME, AGAIN REQUEST TO THE PROCIVIC COMPANY TO REFUND THE FULL AMOUNT THAT I HAVE BEEN CHARGED ON MY CREDIT CARD Regards, [redacted]

Hi Z***,After reviewing your complaint and the notes already available from our Returns Department, I've determined that we will make an exception in this case and grant you the full $refund, plus pay for return shipping on this productNormally we require some sort of proof or evidence that a part does not fitAlso, it is very unlikely the part you ordered is defective since it is made from flexible material that will mold itself to the shape of your front bumperThe only real issues that can come up are if it is not installed properlyAs stated by our Returns Department already, we do have a YouTube video showing the best method of installing this product: https://www.youtube.com/watch?v=C24z9_G1HPYIt sounds like the shop you took it to did not push the lip against the car when they were dry fitting the installThis can make all the difference - as the best fitment results from having the holes drilled with the lip pressed into the correct position.I'll have our Returns Department email you an RMA # and pre-paid return labelLet me know if you have any other concerns we haven't addressed

Here was our original response:"Looking over the notes on your order from around June and July of last year, you did definitely contact us letting us know you thought there was an issue with the product you receivedYou said you spoke with someone at the manufacturer, Torque Solution, but you never relayed that information to usWe called Torque Solution ourselves on 7/28/and spoke with ***, who usually answers all the phone callsHe was unaware of any conversation about this product and has never had an issue with it as well (Shifter Cable and Base Bushings for a to Civic Sedan or Coupe)So, our returns department requested you email them a picture showing the defectIn this case, you stated in your complaint just now that the bushings are the wrong sizeWe just needed a picture or two showing that, since we have never had an issue with this part, and neither has Torque SolutionWe did our best to help your resolve this situation, but we do have a returns process in place, and in this case a picture or two was needed to continueWe waited until 8/19/for the pictures, but the return was cancelled after not receiving themAt this point the best we can do is give you a courtesy discount on a future order, since the purchase took place too long ago to refund the card."I apologize for this situation and how upset you areThis original response still stands, but let me explain our position just a little bit moreFirst off, if we could refund your credit card and just take a loss, we wouldHowever, you purchased this $bushing set back in June of 2014, and we don't even have the option of just issuing a refundThis return was closed on 7/29/because we had not received even just one picture showing anything was wrong with this bushing setMonths went by and we heard nothing from you, until this complaintOne picture is all we originally needed to complete the return and issue a full refundWhy did we need this picture? The reason is because when a part like this is well tested and sold over the years without any complaints, we need to see if the part is completely wrong or defective before just sending it back to the manufacturer for a warranty refund (they need to approve it first)Often times, a customer also misses some small detail as part of the installation process, so they think the part will not work, when in fact it willWe often can use the picture to help guide customers towards the correct installation, and then everyone is happyIn this case, it is obvious you are very confident the part is the wrong diameter, so I am still a bit confused why a single picture was never sent just showing the bushing was the wrong diameterIf you had sent us the picture even months after we initially requested it, we could have still authorized the return and issued you a full refundI believe we have a pretty simple returns process, but we sometimes do need a picture showing the issue before authorizing the returnOverall, customers are very happy with our service, as is proved by our current rating of out of from a major review site, TrustPilot: https://www.trustpilot.com/review/procivic.com

Complaint:
I am rejecting this response because:I am rejecting this response because: I sent procivic.com the above pictures, and many more, regarding the return before the item was sent back to the companyThey asked if the parts were damaged, they didn't look damaged to meThe pictures they sent to me was a perforated label on one coilover and a few minuscule marks on the thread of the same coiloverIf this is considered damage, it was from the shipping when they sent the product to me I didn't even notice this on the parts until they brought it to my attentionHowever, they refused to pay to have the parts shipped back, and once they received the parts, they claimed they were damaged and accused us of installing themThen they accused UPS of damaging them during shippingI can assure you, the the parts were placed back into their bubble wrap and individual boxes, and placed back into the large black box securelyAlso, the damages done to the box was further secured with a lot of strong packing tapeWhen Procivic received the box, it did not show any further damages done to the outside of that boxProcivic showed me a completely intact boxThat was itNo evidence of the box being further damagedWhen I tried to discuss this with their staff, I was promised by S***, a manager, that he would definitely call me back the next dayInstead, S*** blocked my number, my house number, my mother's number, my father's number, and my brother's numberThis is an admission of guiltThey don't want to be bothered with Fedex paperwork, and they are pushing the damages onto meThe company has used unethical business practices to not settle a disputeA reputable business would not behave this way I am not even sure that the pictures they took of the "damaged" parts were from my box.
Procivic should be filing a claim with Fedex since Fedex shipped the parts from Procivic to meInstead, Procivic told me to file a claim with Fedex, and I didI later found out from Fedex that Procivic will be reimburse for the damages and not meThen Procivic told me to file a claim with UPS through an email because they refuse to speak with me to settle this complaintSo now Procivic has the parts back, the damages will be refunded by Fedex to Procivic, and they refuse to reimburse me my $In addition, it cost me another $to ship the product backThis is a very unethical company that practices return scamsI am asking them to reimburse me my $plue the $for shippingThis is not settledUnfortunately, the Revdex.com system won't let me sent all the photos I sent to Procivic.
Regards,P*** ***

Complaint: 10424105
I am rejecting this response because:
ProCivic Company - What kind of a Fly-By-Night Scam Operation are You Running Here?
Is This The ProCivic business motto? ..... to  "Take the Money and Run?"
 
*   SO HERE ARE THE SEQUENCE OF EVENTS IN THIS BUSINESS TRANSACTION  *
 
A) ProCivic advertises on its website SPECIFIC vehicle parts
B) I see the parts I need on the ProCivic site.
C)  I order and PAY IN FULL for the parts and All Shipping Costs with my credit card.
D)  Within a week or so I recieve a small package of  that Appear to be the parts.......
      (These packages are labled that they are for the same car that I ordered them for....
         so, so far so good........)
 
E)  HOWEVER  -
     When I attempted to install THE 2 BUSHINGS - it proved to be An Impossible Job.
      THESE SHIFTER CABLE BUSHINGS - DO NOT FIT MY VEHICLE.
 
       * I WILL REPEAT THAT - BECAUSE PROCIVIC, FOR WHATEVER
 
          REASON, HAS BEEN UNABLE TO UNDERSTAND THIS SIMPLE FACT.......
 
 
          THE BUSHINGS YOU SENT ME ARE THE WRONG SIZE FOR MY
          2004 HONDA CIVIC AND NOT USABLE BY ME BECAUSE -
 
          THEY DON'T FIT THE VEHICLE I ORDERED THEM FOR. PERIOD.
           THEREFORE - THEY ARE TOTALLY USELESS TO ME.
          THEY ARE OBVIOUSLY FOR A DIFFERENT VEHICLE!!!  GET IT??
          THEY WERE CHECKED WITH A MICROMETER - AND -
          EVERY DIMENSION ON THEM IS THE WRONG SIZE!
 
 NOW From what I understand - it is COMPLETELY ILLEGAL TO TAKE MONEY
 FOR A PRODUCT - AND THEN TO NOT PROVIDE THAT PROCUCT TO THE CUSTOMER.
 
And that is what You - At ProCivic have done in this transaction,
either Willingly & Knowingly, or just out of Carlessness and Ignorance.
 
 
It REALLY Doesn't matter - ITS' AN ILLEGAL BUSINESS PRACTICE!
 
          PLEASE NOTE:   ILLEGAL BUSINESS PRACTICE PROCIVIC.COM
 
 
 
I WOULD AT THIS TIME, AGAIN REQUEST TO  THE PROCIVIC COMPANY TO
 
REFUND THE FULL AMOUNT THAT I HAVE BEEN CHARGED ON MY CREDIT CARD.
Regards,
[redacted]

Complaint: 11314610
I am rejecting this response because: my original response still holds true. The box was badly damaged either from Procivic's warehouse, or in transit to me from FedEx. If Procivic.com considers this damage, it is on them to file a claim with FedEx and refund me my money. I sent 15 pictures attached to several emails to Procivic's return department, and after seeing the horribly damaged boxes, I was still told to pay for shipping (96.00) to send them back. Procivic knows from the condition of those boxes that the product was damaged either before it was shipped to me, or from FedEx. Also, I am not so certain that the picture of the coil-over was from the box I sent back. This company has been unethical to deal with, and not forthcoming with information, and lied about calling me back, that I feel they took a picture of a damaged shock they had on its shelf and said it was in the box.
In addition, the company has provided no further images of the box showing additional damages. In fact, I asked for further pictures, and the few pictures they provided to me were of the outer box only, and it was still fully intact showing the re-enforced areas (damaged box)  that I secured with packing tape. I submitted pictures of the outer box and the 4 inner boxes all showing sever damage. They have yet to respond about those pictures that I sent to them. The company keeps insisting the product was damaged on the way back to them, but fails to provide adequate proof.  And at this point, I don't trust anything they do.
Also, the company only showed me one picture of one shock that was considered "damaged." There were 4 coil-overs in that box. No damage was shown of those coil-overs.  But I'm sure, Procivic will suddenly say all 4 coil-over are damaged. Again, Procivic, has my $575.00, the coil-overs, and a FedEx claim that I initiated after the company's customer service told me to do so, which was before I sent them back to Procivic. The FedEx claim will be issued to Procivic.
As the consumer, I did everything right as instructed by Procivic, and in good faith, and sent the product back. They never followed up with a phone call, like Steward claimed he would after the investigation. And during that last conversation I had with Steward, I asked to speak with the owner, and he refused. Shortly after he hung up, our phone numbers were blocked so no further settlement could be made. A reputable company would try to settle this amicably and restore good faith in the company.
This company has manipulated me throughout the shipping and return process and refused to take any accountability in the matter, or give me my money back. If they were so ethical, they would have refunded me my money, and took care of the company's own damage claim. So far, the company is only capable of passing blame and taking my money. 
Procivic, insured the box before it was shipped to me. They should refund me my money, and deal with FedEx, or put in a claim with the company's insurance policy. In addition, I have been seeing other similar complaints about this company on other websites. And I have sent the Revdex.com all the original pictures that I sent to Procivic. There is no disputing, if damages were incurred, the damaged box was either shipped that way, or FedEx damaged the box, which resulted in a damaged product. 
I expect my $575.00 refunded plus the $96.00 for shipping that Procivic should have incurred.

Here was our original response:"Looking over the notes on your order from around June and July of last year, you did definitely contact us letting us know you thought there was an issue with the product you received. You said you spoke with someone at the manufacturer, Torque Solution, but you never relayed that information to us. We called Torque Solution ourselves on 7/28/14 and spoke with [redacted], who usually answers all the phone calls. He was unaware of any conversation about this product and has never had an issue with it as well (Shifter Cable and Base Bushings for a 2001 to 2005 Civic Sedan or Coupe). So, our returns department requested you email them a picture showing the defect. In this case, you stated in your complaint just now that the bushings are the wrong size. We just needed a picture or two showing that, since we have never had an issue with this part, and neither has Torque Solution. We did our best to help your resolve this situation, but we do have a returns process in place, and in this case a picture or two was needed to continue. We waited until 8/19/2014 for the pictures, but the return was cancelled after not receiving them. At this point the best we can do is give you a courtesy discount on a future order, since the purchase took place too long ago to refund the card."I apologize for this situation and how upset you are. This original response still stands, but let me explain our position just a little bit more. First off, if we could refund your credit card and just take a loss, we would. However, you purchased this $50 bushing set back in June of 2014, and we don't even have the option of just issuing a refund. This return was closed on 7/29/2014 because we had not received even just one picture showing anything was wrong with this bushing set. Months went by and we heard nothing from you, until this complaint. One picture is all we originally needed to complete the return and issue a full refund. Why did we need this picture? The reason is because when a part like this is well tested and sold over the years without any complaints, we need to see if the part is completely wrong or defective before just sending it back to the manufacturer for a warranty refund (they need to approve it first). Often times, a customer also misses some small detail as part of the installation process, so they think the part will not work, when in fact it will. We often can use the picture to help guide customers towards the correct installation, and then everyone is happy. In this case, it is obvious you are very confident the part is the wrong diameter, so I am still a bit confused why a single picture was never sent just showing the bushing was the wrong diameter. If you had sent us the picture even 3 months after we initially requested it, we could have still authorized the return and issued you a full refund. I believe we have a pretty simple returns process, but we sometimes do need a picture showing the issue before authorizing the return. Overall, customers are very happy with our service, as is proved by our current rating of 9.4 out of 10 from a major review site, TrustPilot: https://www.trustpilot.com/review/procivic.com.

Hi Z[redacted],After reviewing your complaint and the notes already available from our Returns Department, I've determined that we will make an exception in this case and grant you the full $156.02 refund, plus pay for return shipping on this product. Normally we require some sort of proof or...

evidence that a part does not fit. Also, it is very unlikely the part you ordered is defective since it is made from flexible material that will mold itself to the shape of your front bumper. The only real issues that can come up are if it is not installed properly. As stated by our Returns Department already, we do have a YouTube video showing the best method of installing this product: https://www.youtube.com/watch?v=C24z9_G1HPY. It sounds like the shop you took it to did not push the lip against the car when they were dry fitting the install. This can make all the difference - as the best fitment results from having the holes drilled with the lip pressed into the correct position.I'll have our Returns Department email you an RMA # and pre-paid return label. Let me know if you have any other concerns we haven't addressed.

Looking over the notes on your order from around June and July of last year, you did definitely contact us letting us know you thought there was an issue with the product you received. You said you spoke with someone at the manufacturer, Torque Solution, but you never relayed that information to us....

We called Torque Solution ourselves on 7/28/14 and spoke with [redacted], who usually answers all the phone calls. He was unaware of any conversation about this product and has never had an issue with it as well (Shifter Cable and Base Bushings for a 2001 to 2005 Civic Sedan or Coupe). So, our returns department requested you email them a picture showing the defect. In this case, you stated in your complaint just now that the bushings are the wrong size. We just needed a picture or two showing that, since we have never had an issue with this part, and neither has Torque Solution. We did our best to help your resolve this situation, but we do have a returns process in place, and in this case a picture or two was needed to continue. We waited until 8/19/2014 for the pictures, but the return was cancelled after not receiving them. At this point the best we can do is give you a courtesy discount on a future order, since the purchase took place too long ago to refund the card.Regards,PRO Civic Customer Care

Review: I made a purchase from this business for an 08 civic SI. I informed this company that I would like to return them unopened so that I can reorder parts for my 2013 SI that I recently purchased. When I went through the purchase process there was no disclosure of restocking fee charges and return shipping charges that I would be charged for returning parts. I feel like these are deceptive business practices because as it stands right now my refund is only going to be around 1300 dollars when I spent 1,775. I feel like this company is stealing from me as I have given them their merchandise back so therefore I feel like I don't owe them anything.Desired Settlement: I believe I should receive a refund on all of my money, minus the initial shipping cost. It is not my responsibility to pay for your business operating cost.

Business

Response:

Hi,

We're already been working with the customer via email to resolve this issue, and both sides have come to a resolution. The brief summary of what happened is that the customer was unhappy with the restocking fees we were charging for this return, even though the 15% restocking fee was in line with our Returns Terms and Conditions (http://www.procivic.com/pages-returns/index.html), which every customer agrees to upon checkout. After a couple emails, we agreed to refund the customer for everything but a 10% restocking fee (based on the parts value only), plus $40 in return shipping and $52.69 in original outgoing shipping (we cannot refund original shipping for Satisfaction type returns like this). Thus, the customer will get a refund of exactly $1510.08 once the parts are returned and inspected. As of right now, it looks like all the parts will be back and inspected by Wednesday, 5/15. The customer also agreed to close this complaint once the refund is issued.

Let us know if you need any more details. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9535484, and find that this resolution is satisfactory to me.

Regards,

Lee Anthony

Review: On 6/19/14 I placed an order with Pro Civic for a Torque Solution Shifter Bushing Kit for my 04Civic automobile. This vehicle had physically become VERY DIFFICULT to shift. It did Not shift smoothly at all & only with Much Extra effort could it be driven.In fact, I had developed tendonitus in my entire right arm.So in an effort to be able to continue to drive my vehicle, I looked into the mechanics of the compleat manual-shift mechanisim on my car. It was apparent that the shift-bushings should be replaced, to ave the vehicle shift more easily.When these parts arrived, I ATTEMPTD TO INSTALL the 2 Shift Bushings. TheyCould NOT be Installed because they are Both the WRONG SIZE for my car.They are compleatly Unusable on my car.So - They take my money. But they Never Sent me the Correct Parts - AND They Refused to issue me a Return Authorization number so that I could return these parts (that are useless to me) to them and Then have the Money Refunded - and simply credited to my card.AND They have wasted a lot of my time. I call it CUSTOMER NO SERVICE. I contacted pro civic by phone & numerous emails ( to which I recieved no help, always just a back & forth kind of runaround ). I would share these emails with the Revdex.com at your request.Thank YouDesired Settlement: Have them simply credit my card for the full amount.Or Have them give me a Return Authorization number AND an insured postage paid shipping bag(less than 1 lb.)and I will send these INCORRECT PARTS back to them. Then they can credit my card for the full amount I Paid.Thank You Sincerely,

Business

Response:

Looking over the notes on your order from around June and July of last year, you did definitely contact us letting us know you thought there was an issue with the product you received. You said you spoke with someone at the manufacturer, Torque Solution, but you never relayed that information to us. We called Torque Solution ourselves on 7/28/14 and spoke with [redacted], who usually answers all the phone calls. He was unaware of any conversation about this product and has never had an issue with it as well (Shifter Cable and Base Bushings for a 2001 to 2005 Civic Sedan or Coupe). So, our returns department requested you email them a picture showing the defect. In this case, you stated in your complaint just now that the bushings are the wrong size. We just needed a picture or two showing that, since we have never had an issue with this part, and neither has Torque Solution. We did our best to help your resolve this situation, but we do have a returns process in place, and in this case a picture or two was needed to continue. We waited until 8/19/2014 for the pictures, but the return was cancelled after not receiving them. At this point the best we can do is give you a courtesy discount on a future order, since the purchase took place too long ago to refund the card.Regards,PRO Civic Customer Care

Consumer

Response:

Review: 10424105

I am rejecting this response because:ProCivic Company - What kind of a Fly-By-Night Scam Operation are You Running Here?Is This The ProCivic business motto? ..... to "Take the Money and Run?" * SO HERE ARE THE SEQUENCE OF EVENTS IN THIS BUSINESS TRANSACTION * A) ProCivic advertises on its website SPECIFIC vehicle partsB) I see the parts I need on the ProCivic site.C) I order and PAY IN FULL for the parts and All Shipping Costs with my credit card.D) Within a week or so I recieve a small package of that Appear to be the parts....... (These packages are labled that they are for the same car that I ordered them for.... so, so far so good........) E) HOWEVER - When I attempted to install THE 2 BUSHINGS - it proved to be An Impossible Job. THESE SHIFTER CABLE BUSHINGS - DO NOT FIT MY VEHICLE. * I WILL REPEAT THAT - BECAUSE PROCIVIC, FOR WHATEVER REASON, HAS BEEN UNABLE TO UNDERSTAND THIS SIMPLE FACT....... THE BUSHINGS YOU SENT ME ARE THE WRONG SIZE FOR MY 2004 HONDA CIVIC AND NOT USABLE BY ME BECAUSE - THEY DON'T FIT THE VEHICLE I ORDERED THEM FOR. PERIOD. THEREFORE - THEY ARE TOTALLY USELESS TO ME. THEY ARE OBVIOUSLY FOR A DIFFERENT VEHICLE!!! GET IT?? THEY WERE CHECKED WITH A MICROMETER - AND - EVERY DIMENSION ON THEM IS THE WRONG SIZE! NOW From what I understand - it is COMPLETELY ILLEGAL TO TAKE MONEY FOR A PRODUCT - AND THEN TO NOT PROVIDE THAT PROCUCT TO THE CUSTOMER. And that is what You - At ProCivic have done in this transaction,either Willingly & Knowingly, or just out of Carlessness and Ignorance. It REALLY Doesn't matter - ITS' AN ILLEGAL BUSINESS PRACTICE! PLEASE NOTE: ILLEGAL BUSINESS PRACTICE PROCIVIC.COM I WOULD AT THIS TIME, AGAIN REQUEST TO THE PROCIVIC COMPANY TO REFUND THE FULL AMOUNT THAT I HAVE BEEN CHARGED ON MY CREDIT CARD.

Regards,

Business

Response:

Here was our original response:"Looking over the notes on your order from around June and July of last year, you did definitely contact us letting us know you thought there was an issue with the product you received. You said you spoke with someone at the manufacturer, Torque Solution, but you never relayed that information to us. We called Torque Solution ourselves on 7/28/14 and spoke with [redacted], who usually answers all the phone calls. He was unaware of any conversation about this product and has never had an issue with it as well (Shifter Cable and Base Bushings for a 2001 to 2005 Civic Sedan or Coupe). So, our returns department requested you email them a picture showing the defect. In this case, you stated in your complaint just now that the bushings are the wrong size. We just needed a picture or two showing that, since we have never had an issue with this part, and neither has Torque Solution. We did our best to help your resolve this situation, but we do have a returns process in place, and in this case a picture or two was needed to continue. We waited until 8/19/2014 for the pictures, but the return was cancelled after not receiving them. At this point the best we can do is give you a courtesy discount on a future order, since the purchase took place too long ago to refund the card."I apologize for this situation and how upset you are. This original response still stands, but let me explain our position just a little bit more. First off, if we could refund your credit card and just take a loss, we would. However, you purchased this $50 bushing set back in June of 2014, and we don't even have the option of just issuing a refund. This return was closed on 7/29/2014 because we had not received even just one picture showing anything was wrong with this bushing set. Months went by and we heard nothing from you, until this complaint. One picture is all we originally needed to complete the return and issue a full refund. Why did we need this picture? The reason is because when a part like this is well tested and sold over the years without any complaints, we need to see if the part is completely wrong or defective before just sending it back to the manufacturer for a warranty refund (they need to approve it first). Often times, a customer also misses some small detail as part of the installation process, so they think the part will not work, when in fact it will. We often can use the picture to help guide customers towards the correct installation, and then everyone is happy. In this case, it is obvious you are very confident the part is the wrong diameter, so I am still a bit confused why a single picture was never sent just showing the bushing was the wrong diameter. If you had sent us the picture even 3 months after we initially requested it, we could have still authorized the return and issued you a full refund. I believe we have a pretty simple returns process, but we sometimes do need a picture showing the issue before authorizing the return. Overall, customers are very happy with our service, as is proved by our current rating of 9.4 out of 10 from a major review site, TrustPilot: https://www.trustpilot.com/review/procivic.com.