Pro Clean Carpet & Upholstery Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] 8/9/(Duplicate CID [redacted] )The owner of the company came out to my house to address the complaint that I filed previously with the Revdex.comHe spoke to my daughter and told her that he would extend the warranty for another year and that he would send some paperwork in the mailAs of today, I haven't received anything.I would like proof that the warranty has been extended

Revdex.com: This revised notice is now acceptableIt contains a date of origination of the document, when payment is actually due and the dates of coverageThis should not have taken or different exchanges of communication between myself and Select Pest ControlI have several hours of my own time wrapped up in resolving this matterMy time is extremely valuable and I have had to spend way too much of it getting Select to take this matter seriously enough to change it's policyHaving said that, I would like the company to send me this new document showing our house not being due for payment again until November Select had previously offered to cover the next year at no cost to usThat would extend until Nov However,giving consideration for the time I have had to spend tracking my old documents and addressing unsatisfactory attempts for the company to resolve this issue, I don't think Nov is too much too askI will accept and close this complaint when I receive an invoice in this new format reflecting thisThank you [redacted] Regards, [redacted]

A manager from Select Pest Control dropped off the warranty information, after the complaint was filed Select Pest Control has tried to contact the customer many times and has left numerous messages, to make sure that the customer received everything that she needed Another call was placed today at 5PM today, to follow up with the customer Select Pest Control has not yet received a response However, Select Pest Control will send another copy of the warranty information out today Also, a manager from Select Pest Control can go out again and drop off another copy of the warranty information Select Pest Control can come out whenever it is convenient to the customer Thank you for your time, and we hope to get this resolved as quickly as possible

Excellent service and great job cleaning our carpetsWe believe our carpets dried faster with this method of cleaning than with other cleaning methods Will defiantly use this company again and highly recommend this service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ---NOTE from Revdex.com: The consumer provided the following additional response:Mark,I have rejected your response as being acceptable through the Revdex.com website These "reminders" that your company continues to send to customers says that the annual guarantee is "DUE"Most rational consumers will interpret that as being due now Your response to my complaint is full of the same verbal promises that were promised in when I originally brought this to your company's attention and absolutely nothing was addressed at that timeMy complaint requested that you stop sending out "reminders" with no dates of correspondence on the formYou should be sending invoices/bills only when they are due with the dates of coverage LISTED on the invoice as every other legitimate business doesYour new computer system is not an acceptable excuse as you have had it now for yearsBy the way, the representative from your office who called me yesterday tried to offer me the year of coverage at no chargeShe said it would cover me for year from this May when my bill is dueThe problem with that is I had to bring it to her attention that I just paid in NovemberThe administrative side of your business needs an overhaulThis is why I rejected your verbal assurances that this is being addressed ***

Select Pest Control’s main goal is make sure that all of their customers are 100% satisfied Attached, is the new termite renewal letter, that we believe may eliminate any confusion that the old renewal letter may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted *** *** *** to let him know that the second letter he is receiving is not an invoice but only a notice (reminder) to let him know that his service will be coming up soonWe also gave *** *** another year free Renewal service for any trouble

Revdex.com:
I am rejecting this response again for the same reasonsYour response essentially says that you will be continuing the confusing practice of mailing "reminders" to customers"Reminders" are not necessary and they deceive customers at the same timeThese "reminders", again, say that your annual guarantee is "DUE"When a customer receives a document that says "DUE", they send a checkPlease discontinue the "reminders" and only mail invoices, with dates of mailing and dates of coverage. For example, an insurance company mails an invoice that says coverage is from Jun 2017-Jun 2018. This leaves no room for misunderstanding a bill.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Select Pest Control has followed up with this customer Select Pest Control has a follow up inspection scheduled, to make sure that everything was done correctly Select Pest Control went over what the treatment involved, as well as what chemicals were used with the customer
Customer was happy with response and this issue has been resolved

Select Pest Control Select Pest Control Commonwealth Ave Erlanger, Kentucky ###-###-#### *** April 27, Dear *** ***: Thank you for letting us know your concerns, regarding the duplicate renewal letters you have receivedIn evaluating our records, we have located an error on your account and have corrected itI apologize that you received more than one reminder letter, and can assure you that will not happen againIn addition, we’ve also went through each of our customer’s accounts thoroughly, to make sure that no one else will receive more than one reminder letter. If we find that that a customer has been sent more than one reminder letter, we will notify them immediately of the errorFurthermore, with regards to our invoicing system. All Select Pest Control’s invoices have clearly marked the date of service, as well as when payment is due. The reason you did not have a date on your letter, is because it was not an invoice. The letter you received from Select Pest Control was simply a reminder to have your annual termite inspection completed, for the year if you hadn’t already done so. Again, I do apologize you received more than one reminderWe appreciate your business and apologize for any inconvenience that this error may have causedYou’re a valued customer, and we’re committed to providing you with the best service possibleIf I may be of further assistance to you, please contact me at ###-###-####Sincerely, Select Pest Control

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10881112, and find that this resolution is satisfactory to me.
Regards,
*** ***

A manager from Select Pest Control dropped off the warranty information,  after the complaint was filed.  Select Pest Control has tried to contact the customer many times and has left numerous messages, to make sure that the customer received everything that she needed.  Another call was placed today at 5PM today, to follow up with the customer.  Select Pest Control has not yet received a response.  However, Select Pest Control will send another copy of the warranty information out today.  Also, a manager from Select Pest Control can go out again and drop off another copy of the warranty information.  Select Pest Control can come out whenever it is convenient to the customer.  Thank you for your time, and we hope to get this resolved as quickly as possible.

Select Pest Control’s main goal is make sure that all of their customers are 100% satisfied.  Attached, is the new termite renewal letter, that we believe may eliminate any confusion that the old renewal letter may have caused.

Select Pest Control has reached out multiple times today, however, have not been able to reach the customer.  Select Pest Control will try again tomorrow to reach out and get in touch with the customer.  Select Pest Control wants to get this issues resolved immediately, and wants to get...

the misunderstanding corrected.  Select Pest Control will be more than happy to refund the money and also correct any misunderstandings on our part.

The new renewal letter has been attached

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] ---NOTE from Revdex.com: The consumer provided the following additional response:Mark,I have rejected  your response as being acceptable through the Revdex.com website.  These "reminders" that your company continues to send to customers says that the annual guarantee is "DUE". Most rational consumers will interpret that as being due now.  Your response to my complaint is full of the same verbal promises that were promised in 2015 when I originally brought this to your company's attention and absolutely nothing was addressed at that time. My complaint requested that you stop sending out "reminders" with no dates of correspondence on the form. You should be sending invoices/bills only when they are due with the dates of coverage LISTED on the invoice as every other legitimate business does. Your new computer system is not an acceptable excuse as you have had it now for 2 years. By the way, the representative from your office who called me yesterday tried to offer me the 1 year of coverage at no charge. She said it would cover me for 1 year from this May when my bill is due. The problem with that is I had to bring it to her attention that I just paid in November. The administrative side of your business needs an overhaul. This is why I rejected your verbal assurances that this is being addressed.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 8/9/15 (Duplicate CID [redacted])The owner of the company came out to my house to address the complaint that I filed previously with the Revdex.com. He spoke to my daughter and told her that he would extend the warranty for another year and that he would send some paperwork in the mail. As of today, I haven't received anything.I would like proof that the warranty has been extended.

Excellent service and great job cleaning our carpets. We believe our carpets dried faster with this method of cleaning than with other cleaning methods.
Will defiantly use this company again and highly recommend this service.

Revdex.com:
This revised notice is now acceptable. It contains a date of origination of the document, when payment is actually due and the dates of coverage. This should not have taken 5 or 6 different exchanges of communication between myself and Select Pest Control. I have several hours of my own time wrapped up in resolving this matter. My time is extremely valuable and I have had to spend way too much of it getting Select to take this matter seriously enough to change it's policy. Having said that, I would like the company to send me this new document showing our house not being due for payment again until November 2019. Select had previously offered to cover the next year at no cost to us. That would extend until Nov 2018. However,giving consideration for the time I have had to spend tracking my old documents and addressing unsatisfactory attempts for the company to resolve this issue, I don't think Nov 2019 is too much too ask. I will accept and close this complaint when I receive an invoice in this new format reflecting this. Thank you.
[redacted]  
Regards,
[redacted]