Pro Curb Appeal LLC

Complaint: [redacted] I am rejecting this response because: Attached are shortened versions of the timeline of my complaint - I even found out that the company subbed to work I my property should not have been working I would if possible still want to complete my complaint, if not for myself but even to protect other customers Currently the retaining walls has safety in that the cap which was supposed to be mortared are now moveable! Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because:? First of all I have been trying to work with ProCurb Appeal (PCA): On 12/21/15, I finally received a response from PCA regarding my 20-year warranty because I had issues with the retaining wall projectI was informed MrMichael S [redacted] was working on the verbiage of all future warranty agreementsPCA Informed me that all warranties that Ross M [redacted] was providing to clients was not authorized as all was to be reviewed and signed by ownerAlso informed me that Ross no longer working with PCAAsked if Ross had Marcelo dba MB Pavers working on my project? Responded that yes Ross worked with MarcelloInformed me Marcelo wasn't a licensed and bonded contractor with the state so PCA was left in a very tricky spot as far as warranties with work done but owner wants to do whatever he can to keep ProCurb Appeal's clients happySo, before I file a complaint against PCA wanted opportunity to meet and remedyOn 12/28/sent GM Tully D [redacted] to meet me to discuss defectsOn 1/13/emailed PCA asking follow up with PCA on what they were going to do but no responseSo on end of January submit complaint to Angie's List (AL)Conflict Resolution represented by Andy H**The same day complaint post on AG then received email from PCA? 2/28/?" met with GM Tully D [redacted] to discuss discrepancies1/25/16: rcvd email from PCA who wanted to come over on Tue, 1/26/Spoke to Tully on phone to inform him available every Friday; informed him I wanted be there when PCA was fixing discrepanciesWanted me to let PCA know when I would be available to send out crew to make adjustments with at least one weeks’ noticeIn the month of January, tried to contact PCA to see when they would be coming and did not receive any responseTherefore, I started Conflict Resolution complaint with Angie’s List (AG) who assigned me Andy H [redacted] to work withOnce complaint was posted on AL site, rcvd two texts from PCA wanting to come over on 2/15/as they could fit me in that dayInformed PCA, could not do it since it was not a Friday, that I was available only on FridaysSo, PCA scheduled next appt day for Friday, 3/18/16.On 2/19/16, I received an email from AL’s MrH [redacted] who informed me he received an email from PCA that they were scheduled to work for me that dayInformed MrH [redacted] they were not scheduled and were not doing extra work for meBecause I was now in Conflict Resolution I wanted AL’s MrH [redacted] to deal with PCA directlyInformed PCA they needed to speak to AL’s MrH [redacted] about the scheduled 3/18/appt since AL’s MrH [redacted] had been trying to get a hold of PCA and PCA had not responded to his attemptsA list was made and sent to AL’s MrH [redacted] of my expectations of what needed to get done and my expenses due to debris and damages throughout my yard and the discrepancies on the retaining wallOn 3/11/16, I emailed PCA, cc'd AL’s MrH**, requesting them (PCA) to put in writing what discrepancies PCA would correctIf Tully was to remedy the issues caused by his predecessor Ross, then Tully needed to? identify and communicate those issues to me in writing3/23/PCA responded with what they would do, which included calling me a pack-ratBecause PCA was not responding to AL’s MrH**, the 3/18/scheduled appt was canceledA new date was set for PCA to do work on 4/8/with AL’s MrH**, PCA and myself informedI was informed that PCA’s Tully would be there to start at 8:a.m.On 4/8/PCA’s Tully was there, however, his crew was notTully informed me his crew would be in at 9:a.mThen later that morning I was told his crew would be in after lunchThen after lunch when I inquired when his crew would be in, Tully informed me his crew would be given over time to come back the next day, SaturdayThen on Saturday, I received an email from PCA Tully that his wife had a miscarriage and could not come but would come Monday the following weekI told them that they could not come because I would not be thereUnexpectedly, on Tuesday, PCA’s crew was at my property but not GM Tully to direct themI was not there to see what work was being doneCrew came really early but could not do any work as they were informed of the noise ordinance but I did not stop them from working in my yard (even though I did not know what they were going to do)Later that morning they started working on the west side of the retaining wall placing caps where there were noneThey only did one item from the list of discrepancies discussedAL MrH [redacted] was informed of what was going onAfter this incident AL MrH [redacted] attempted to contact PCA regarding correcting the other discrepancies but did not get any response resulting in the Conflict Resolution's closure as unresolved.? Numerous attempts had been made to ensure that PCA was informed that they could come on FridaysFrom December through April, I had been available on FridaysPCA just wants to come when they want to come and do only certain things and think that I am trying to take advantage of themI still want discrepancies corrected but not necessarily to be done by PCAI would prefer to get reimbursed for some of the money I paid PCA and hire a reputable licensed and bonded contractor who will correct all these discrepanciesI have never dealt with such a company who admits they had subbed to an unlicensed and un-bonded contractor to do work costing me over $15KI paid for what I thought was a licensed and bonded worker and instead I have a retaining wall with lots of issues such as: cracked caps/blocks; uneven overhangs both in front and on sides; blocks with mortar dripping in the fronts; blocks that are further apart than they should be; blocks/caps too close to my wrought iron fence; lights that are eyesores and unevenly centered; short one step based on the contract; entire project not level; some caps are not mortared as the mortar did not take and therefore a safety issue; no professionally designed drawing as per the contract; receiving abuse from GM Tully who called me names; owner MrS [redacted] who persists that I denied work to his crew when they came to my home (untrue) as I kept on telling PCA that I am available every Friday and then stating that they are too busy as I waited too long; the time I waited on 4/8/and the crew did not show up; on Saturday when again they did not show upThen I have MrS [redacted] admitting that the crew they sent to do the work on my house was not licensed and bonded and it is as if he has no responsibility to what the crew did to my yard for the $15K they receivedIf PCA does correct the discrepancies, I should be compensated as I paid for licensed and bonded workers and did not receive thatI would prefer to get reimbursed for a large portion of what I paid as this company does not really want to correct the discrepancies but rather for me to go after MrM [redacted] and MB Pavers under Marcelo RBraga who I was informed by Labor and Industries was suspended from doing work effective 6/11/and yet under PCA they were hired to do my retaining wall under PCA’s umbrella Sincerely, [redacted] ***

We understand *** complaints and issues, the Project Manager Ross M*** is no longer with the company and neither is the crew that did the workI don't know how many times we can reiterate we are willing to do the work and we have tried but the client turned us away on multiple occasionsIf someone at Revdex.com can please advise how best to proceed when the client is refusing to let us fix the issues that are needed to close this case, because I really don't know what to do?
Any advice will be greatly appreciated as we have done everything in our power to get this resolved but with constant opposition from the client there is no way to make that happen

To whom it may concern:
I had a project manager Ross M*** working for my company, he entered into illegal contracts with multiple vendors racking up well over 40k in debtWhen that fact and the fact he had embezzled over 250K from my company came to light he was firedI contacted the vendors
with outstanding debts to make some sort of payment arrangements since I was left holding the bag and with all the money that was stolen I was unable to pay the debts in fullSimply Rocks initially stated they would work with me and the following week I started getting calls from clients that liens had been placed on thier homesI tried to explain the situation and was informed the liens were improperly placed since the clients never received the disclosures required by WA State Law and that since I had no vested interest in the property I couldn't get the liens removed on the clients behalf but that if they went to the court house and explained the situation the courts should be able to remove themI am still not in a financial position to pay off debts that weren't incurred by me, especially knowing the vendor in question is still doing business with Ross M*** and his new company Western Landscape & Pavers when they should have blacklisted him and went after him for the money since the signature on the agreement is not mine but Ross's and he was never authorized to sign on my behalfToday I was informed the liens will fall off automatically months after they were filed if Simply Rocks doesn't pursue the matter and if the liens were improperly placed it is most likely they will not pursue anythingI also let all the clients know if they incur any fees fighting the lien to please send me any invoices so that I can add it to the pending lawsuit against MrM*** but have received no such information from the client in questionIf there are any feasible suggestions as to how to move forward I am more then happy to work with people to make things right but at this time my only option is to wait it out or hope that Ross M*** settles before we have to go to court so I can recoup some of my money and get the vendors paid from Ross like should have happened in the first place

To whom it may concern:
I had a project manager Ross M*** working for my company, he entered into illegal contracts with multiple vendors racking up well over 40k in debtWhen that fact and the fact he had embezzled over 250K from my company came to light he was firedI contacted the vendors
with outstanding debts to make some sort of payment arrangements since I was left holding the bag and with all the money that was stolen I was unable to pay the debts in fullSimply Rocks initially stated they would work with me and the following week I started getting calls from clients that liens had been placed on thier homesI tried to explain the situation and was informed the liens were improperly placed since the clients never received the disclosures required by WA State Law and that since I had no vested interest in the property I couldn't get the liens removed on the clients behalf but that if they went to the court house and explained the situation the courts should be able to remove themI am still not in a financial position to pay off debts that weren't incurred by me, especially knowing the vendor in question is still doing business with Ross M*** and his new company Western Landscape & Pavers when they should have blacklisted him and went after him for the money since the signature on the agreement is not mine but Ross's and he was never authorized to sign on my behalfToday I was informed the liens will fall off automatically months after they were filed if Simply Rocks doesn't pursue the matter and if the liens were improperly placed it is most likely they will not pursue anythingI also let all the clients know if they incur any fees fighting the lien to please send me any invoices so that I can add it to the pending lawsuit against MrM*** but have received no such information from the client in questionIf there are any feasible suggestions as to how to move forward I am more then happy to work with people to make things right but at this time my only option is to wait it out or hope that Ross M*** settles before we have to go to court so I can recoup some of my money and get the vendors paid from Ross like should have happened in the first place.

I am in the process of figuring out how to proceed with my lawyer and will be in contact ASAP

Complaint: ***I am rejecting this response because: This is an inadequate response in regards to the issue at hand I paid MrS*** (proprietor of Pro Curb Appeal, LLC.) $as a
down payment to proceed and order artificial grass to be installed in my backyard MrS*** cashed my check and his general manager (MrTully D***) informed my wife that work would begin August 2nd or 3rd Work was not started and both myself and my wife attempted to contact MrS*** beginning on August 10th at his office He would not return phone calls and messages left with his receptionists I was finally able to get a hold of MrS*** on August 17th At this time I asked for a refund He told me verbally over the phone a check would be mailed 8/22/by his employee Regina (who runs the books for his company) I called Pro Curb Appeal to verify a check was being sent on Monday and both numbers provided on his website rang off the hook with no answer MrS*** is also not returning phone calls and messages cannot be left because he has allowed his voicemail to overfill I consider this theft on MrS***'s part and the only acceptable resolution would be a refund in full of the $check I gave MrD*** and that MrS***'s company cashed, despite no work having been started and no plans to follow through on work promised having been communicated.Sincerely,*** ***

I am in the process of figuring out how to proceed with my lawyer and will be in contact ASAP

Please see below, we tried multiple times since January to go and fix the work *** crew had done and *** would make arrangements with us and then the crew would arrive and she would send them awayWe have retained a lawyer to fight all the problems *** created and will not be paying
for another company to do the work when we have licensed and bonded workers that are more than happy to do the work
Pro Curb Appeal LLC
Jan
to***_***,me
Good Evening ***,
I just wanted to follow up with an emailWe just spoke on the phone and discussed a crew coming out tomorrow to remedy as much as we can with the warranty workI completely understand that you want to be home while the crew is working and you will not be available to do so tomorrow 1/26/Please let me know when you can be available to have Pro Curb Appeal send a crew out to make the needed adjustmentsPlease allow at least one weeks notice in order to schedule a crewI look forward to being able to resolve this issue for you and will wait to hear from you before proceeding as you requested
Thank you,
Tully D***
General Manager
From: Pro Curb Appeal LLCSent: Wednesday, February 17, 8:AMTo: ***_***@comcast.netSubject: Re: Warranty Work
Good Morning ***I can certainly accommodate your request for the work to be done on a FridayRight now the schedule is booked into the second week of March, the next available Friday is March 18thI will reserve that date for youIf you would like to purchase the bronze fixtures we will install them for you
Tully D***General ManagerPro Curb Appeal LLC

Please see below, we tried multiple times since January to go and fix the work *** crew had done and *** would make arrangements with us and then the crew would arrive and she would send them awayWe have retained a lawyer to fight all the problems *** created and will not be paying
for another company to do the work when we have licensed and bonded workers that are more than happy to do the work
Pro Curb Appeal LLC
Jan
to***_***,me
Good Evening ***,
I just wanted to follow up with an emailWe just spoke on the phone and discussed a crew coming out tomorrow to remedy as much as we can with the warranty workI completely understand that you want to be home while the crew is working and you will not be available to do so tomorrow 1/26/Please let me know when you can be available to have Pro Curb Appeal send a crew out to make the needed adjustmentsPlease allow at least one weeks notice in order to schedule a crewI look forward to being able to resolve this issue for you and will wait to hear from you before proceeding as you requested
Thank you,
Tully D***
General Manager
From: Pro Curb Appeal LLCSent: Wednesday, February 17, 8:AMTo: ***_***@comcast.netSubject: Re: Warranty Work
Good Morning ***I can certainly accommodate your request for the work to be done on a FridayRight now the schedule is booked into the second week of March, the next available Friday is March 18thI will reserve that date for youIf you would like to purchase the bronze fixtures we will install them for you
Tully D***General ManagerPro Curb Appeal LLC

Complaint: ***I am rejecting this response because: This is an inadequate response in regards to the issue at hand I paid MrS*** (proprietor of Pro Curb Appeal, LLC.) $as a
down payment to proceed and order artificial grass to be installed in my backyard MrS*** cashed my check and his general manager (MrTully D***) informed my wife that work would begin August 2nd or 3rd Work was not started and both myself and my wife attempted to contact MrS*** beginning on August 10th at his office He would not return phone calls and messages left with his receptionists I was finally able to get a hold of MrS*** on August 17th At this time I asked for a refund He told me verbally over the phone a check would be mailed 8/22/by his employee Regina (who runs the books for his company) I called Pro Curb Appeal to verify a check was being sent on Monday and both numbers provided on his website rang off the hook with no answer MrS*** is also not returning phone calls and messages cannot be left because he has allowed his voicemail to overfill I consider this theft on MrS***'s part and the only acceptable resolution would be a refund in full of the $check I gave MrD*** and that MrS***'s company cashed, despite no work having been started and no plans to follow through on work promised having been communicated.Sincerely,*** ***

Complaint: ***I am rejecting this response because:? First of all I have been trying to work with ProCurb Appeal (PCA): On 12/21/15, I finally received a response from PCA regarding my 20-year warranty because I had issues with the retaining wall projectI was informed MrMichael S*** was working on the verbiage of all future warranty agreementsPCA Informed me that all warranties that Ross M*** was providing to clients was not authorized as all was to be reviewed and signed by ownerAlso informed me that Ross no longer working with PCAAsked if Ross had Marcelo dba MB Pavers working on my project? Responded that yes Ross worked with MarcelloInformed me Marcelo wasn't a licensed and bonded contractor with the state so PCA was left in a very tricky spot as far as warranties with work done but owner wants to do whatever he can to keep ProCurb Appeal's clients happySo, before I file a complaint against PCA wanted opportunity to meet and remedyOn 12/28/sent GM Tully D*** to meet me to discuss defectsOn 1/13/emailed PCA asking follow up with PCA on what they were going to do but no responseSo on end of January submit complaint to Angie's List (AL)Conflict Resolution represented by Andy H**The same day complaint post on AG then received email from PCA?
2/28/??" met with GM Tully D*** to discuss discrepancies1/25/16: rcvd email from PCA who wanted to come over on Tue, 1/26/Spoke to Tully on phone to inform him available every Friday; informed him I wanted be there when PCA was fixing discrepanciesWanted me to let PCA know when I would be available to send out crew to make adjustments with at least one weeks’ noticeIn the month of January, tried to contact PCA to see when they would be coming and did not receive any responseTherefore, I started Conflict Resolution complaint with Angie’s List (AG) who assigned me Andy H** to work withOnce complaint was posted on AL site, rcvd two texts from PCA wanting to come over on 2/15/as they could fit me in that dayInformed PCA, could not do it since it was not a Friday, that I was available only on FridaysSo, PCA scheduled next appt day for Friday, 3/18/16.On 2/19/16, I received an email from AL’s MrH** who informed me he received an email from PCA that they were scheduled to work for me that dayInformed MrH** they were not scheduled and were not doing extra work for meBecause I was now in Conflict Resolution I wanted AL’s MrH** to deal with PCA directlyInformed PCA they needed to speak to AL’s MrH** about the scheduled 3/18/appt since AL’s MrH** had been trying to get a hold of PCA and PCA had not responded to his attemptsA list was made and sent to AL’s MrH** of my expectations of what needed to get done and my expenses due to debris and damages throughout my yard and the discrepancies on the retaining wallOn 3/11/16, I emailed PCA, cc'd AL’s MrH**, requesting them (PCA) to put in writing what discrepancies PCA would correctIf Tully was to remedy the issues caused by his predecessor Ross, then Tully needed to? identify and communicate those issues to me in writing3/23/PCA responded with what they would do, which included calling me a pack-ratBecause PCA was not responding to AL’s MrH**, the 3/18/scheduled appt was canceledA new date was set for PCA to do work on 4/8/with AL’s MrH**, PCA and myself informedI was informed that PCA’s Tully would be there to start at 8:a.m.On 4/8/PCA’s Tully was there, however, his crew was notTully informed me his crew would be in at 9:a.mThen later that morning I was told his crew would be in after lunchThen after lunch when I inquired when his crew would be in, Tully informed me his crew would be given over time to come back the next day, SaturdayThen on Saturday, I received an email from PCA Tully that his wife had a miscarriage and could not come but would come Monday the following weekI told them that they could not come because I would not be thereUnexpectedly, on Tuesday, PCA’s crew was at my property but not GM Tully to direct themI was not there to see what work was being doneCrew came really early but could not do any work as they were informed of the noise ordinance but I did not stop them from working in my yard (even though I did not know what they were going to do)Later that morning they started working on the west side of the retaining wall placing caps where there were noneThey only did one item from the list of discrepancies discussedAL MrH** was informed of what was going onAfter this incident AL MrH** attempted to contact PCA regarding correcting the other discrepancies but did not get any response resulting in the Conflict Resolution's closure as unresolved.? Numerous attempts had been made to ensure that PCA was informed that they could come on FridaysFrom December through April, I had been available on FridaysPCA just wants to come when they want to come and do only certain things and think that I am trying to take advantage of themI still want discrepancies corrected but not necessarily to be done by PCAI would prefer to get reimbursed for some of the money I paid PCA and hire a reputable licensed and bonded contractor who will correct all these discrepanciesI have never dealt with such a company who admits they had subbed to an unlicensed and un-bonded contractor to do work costing me over $15KI paid for what I thought was a licensed and bonded worker and instead I have a retaining wall with lots of issues such as: cracked caps/blocks; uneven overhangs both in front and on sides; blocks with mortar dripping in the fronts; blocks that are further apart than they should be; blocks/caps too close to my wrought iron fence; lights that are eyesores and unevenly centered; short one step based on the contract; entire project not level; some caps are not mortared as the mortar did not take and therefore a safety issue; no professionally designed drawing as per the contract; receiving abuse from GM Tully who called me names; owner MrS*** who persists that I denied work to his crew when they came to my home (untrue) as I kept on telling PCA that I am available every Friday and then stating that they are too busy as I waited too long; the time I waited on 4/8/and the crew did not show up; on Saturday when again they did not show upThen I have MrS*** admitting that the crew they sent to do the work on my house was not licensed and bonded and it is as if he has no responsibility to what the crew did to my yard for the $15K they receivedIf PCA does correct the discrepancies, I should be compensated as I paid for licensed and bonded workers and did not receive thatI would prefer to get reimbursed for a large portion of what I paid as this company does not really want to correct the discrepancies but rather for me to go after MrM*** and MB Pavers under Marcelo RBraga who I was informed by Labor and Industries was suspended from doing work effective 6/11/and yet under PCA they were hired to do my retaining wall under PCA’s umbrella
Sincerely,*** ***

We understand *** complaints and issues, the Project Manager Ross M*** is no longer with the company and neither is the crew that did the workI don't know how many times we can reiterate we are willing to do the work and we have tried but the client turned us away on multiple occasionsIf someone at Revdex.com can please advise how best to proceed when the client is refusing to let us fix the issues that are needed to close this case, because I really don't know what to do??
?
Any advice will be greatly appreciated as we have done everything in our power to get this resolved but with constant opposition from the client there is no way to make that happen.?

Complaint: ***I am rejecting this response because:?
Attached are shortened versions of the timeline of my complaint - I even found out that the company subbed to work I my property should not have been working
?
I would if possible still want to complete my complaint, if not for myself but even to protect other customers
?
Currently the retaining walls has safety in that the cap which was supposed to be mortared are now moveable!
Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted]I am rejecting this response because: 
Attached are shortened versions of the timeline of my complaint - I even found out that the company subbed to work I my property should not have been working.
 
I would if possible still want to complete my complaint, if not for myself but even to protect other customers.
 
Currently the retaining walls has safety in that the cap which was supposed to be mortared are now moveable!
Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]