I am rejecting this response because:Thank you for your responseI think you helped make my point, perfectlyI’ve also noticed that there were recent additional complaints made with Revdex.com, which are almost identical to what I’ve stated, further corroborating my pointsHowever, allow me to make some corrections to your statements I have not disputed that I signed a contract with ProDrivingMy assertion is that said contract should be nullified due to your lack of disclosure regarding your timelineHad you been forthcoming initially, I would have never signed with your companyIt is your deceitful nature that created this mess I never “changed my story.” After our December conversation, I was upset, and felt trapped by the situation I was concerned by your demeanor on the phone I immediately started calling other businesses to see if I had optionsOnce I had made other arrangements, I called you back to ask for documents and a refund That is not “changing my story.” It simply took a day to explore options, realize I was not trapped into working with you, and make other arrangements I did not “demand” documents from youI requested themDocuments you told me to come pick upOnce I was there, the lady in the office told me, “I don’t even know why you’re here,” while she proceeded to help other customers who came in after meShe gave me one of two forms requested, and I inquired as to how I was supposed to handle that, so that we successfully met the requirementsI did wind up having to get a new state form from the high school You are correct that I paid $415, an even bigger waste of moneyI simply didn’t realize, while filling out the Revdex.com form, that an exact amount was needed in that slot, since the amount of refund I am requesting is $ You now state my son would have been done by now had I stayed with youHowever, I have no confidence that is trueEach time I talked to you, you said “call back in a month.” The last time we talked about it, you said he would be done “by Spring.” Your lack of scheduling ability put me in a bind, and your lack of clarity left me with zero confidence In fact, my son has completed the course at another agency, with ease That is why I have requested a refund of $250, which is the price I paid to have him complete the course elsewhere Perhaps the greatest concern at this point is your erratic behaviorAs I stated to you on the phone, I was baffled that you could not hold a civil, reasonable conversationCombine your behavior and lack of scheduling ability (which is really a deceitful lack of disclosure), and I no longer felt comfortable with my son at your business Perhaps you had a great run over the last several years and did “something correct,” but this past year, something must have gone awryAgain, I point to additional, near-identical complaints registered on Revdex.com Again, I feel you are in breach of contract due to your lack of disclosure of timeframe initially and throughout the course, and your monthly, willful, continual misleading of that timeframeYou are holding on to money, for a service that was not providedYou are hiding behind a “contract” that is invalid due to your own deceitful actions I have asked Revdex.com to get involved, because it is clear you will not do the right thing without some impetusI feel it is important for businesses to be held accountable for the greater good of all consumers
Initial Business Response / [redacted] (1000, 5, 2016/09/07) */ "Each student of Pro Driving is given a phone number to call to schedule drive timeMrsShea repeatedly called our main line in an attempt to schedule her child's time, and was told by our Office Manager, Rose, that she must call the scheduling number to get this done and was provided the scheduling numberThe scheduling number is 309-360-and rings to meI do not answer the phone during driving instruction timesOur company has always implemented a hour return call policy and we do our best to accommodate our customersWe teach students every monthsAgain, if MrsShea would like to schedule the drive time, she needs to call the scheduling numberIf no one answers, she will need to leave a message and we will be happy to return her call as soon as possible Sincerely, [redacted] ***, Vice President" Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Drive times have been scheduled
I am rejecting this response because:Thank you for your responseI think you helped make my point, perfectlyI’ve also noticed that there were recent additional complaints made with Revdex.com, which are almost identical to what I’ve stated, further corroborating my pointsHowever, allow me to make some corrections to your statements I have not disputed that I signed a contract with ProDrivingMy assertion is that said contract should be nullified due to your lack of disclosure regarding your timelineHad you been forthcoming initially, I would have never signed with your companyIt is your deceitful nature that created this mess I never “changed my story.” After our December conversation, I was upset, and felt trapped by the situation I was concerned by your demeanor on the phone I immediately started calling other businesses to see if I had optionsOnce I had made other arrangements, I called you back to ask for documents and a refund That is not “changing my story.” It simply took a day to explore options, realize I was not trapped into working with you, and make other arrangements I did not “demand” documents from youI requested themDocuments you told me to come pick upOnce I was there, the lady in the office told me, “I don’t even know why you’re here,” while she proceeded to help other customers who came in after meShe gave me one of two forms requested, and I inquired as to how I was supposed to handle that, so that we successfully met the requirementsI did wind up having to get a new state form from the high school You are correct that I paid $415, an even bigger waste of moneyI simply didn’t realize, while filling out the Revdex.com form, that an exact amount was needed in that slot, since the amount of refund I am requesting is $ You now state my son would have been done by now had I stayed with youHowever, I have no confidence that is trueEach time I talked to you, you said “call back in a month.” The last time we talked about it, you said he would be done “by Spring.” Your lack of scheduling ability put me in a bind, and your lack of clarity left me with zero confidence In fact, my son has completed the course at another agency, with ease That is why I have requested a refund of $250, which is the price I paid to have him complete the course elsewhere Perhaps the greatest concern at this point is your erratic behaviorAs I stated to you on the phone, I was baffled that you could not hold a civil, reasonable conversationCombine your behavior and lack of scheduling ability (which is really a deceitful lack of disclosure), and I no longer felt comfortable with my son at your business Perhaps you had a great run over the last several years and did “something correct,” but this past year, something must have gone awryAgain, I point to additional, near-identical complaints registered on Revdex.com Again, I feel you are in breach of contract due to your lack of disclosure of timeframe initially and throughout the course, and your monthly, willful, continual misleading of that timeframeYou are holding on to money, for a service that was not providedYou are hiding behind a “contract” that is invalid due to your own deceitful actions I have asked Revdex.com to get involved, because it is clear you will not do the right thing without some impetusI feel it is important for businesses to be held accountable for the greater good of all consumers
Initial Business Response / [redacted] (1000, 5, 2016/09/07) */ "Each student of Pro Driving is given a phone number to call to schedule drive timeMrsShea repeatedly called our main line in an attempt to schedule her child's time, and was told by our Office Manager, Rose, that she must call the scheduling number to get this done and was provided the scheduling numberThe scheduling number is 309-360-and rings to meI do not answer the phone during driving instruction timesOur company has always implemented a hour return call policy and we do our best to accommodate our customersWe teach students every monthsAgain, if MrsShea would like to schedule the drive time, she needs to call the scheduling numberIf no one answers, she will need to leave a message and we will be happy to return her call as soon as possible Sincerely, [redacted] ***, Vice President" Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Drive times have been scheduled