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Pro Dry Wall & Painting, Inc.

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Pro Dry Wall & Painting, Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2014/10/20) */
I am writing on behalf of [redacted] in response to the complaint we've received. As of 10/14/14, the façade of the home has been re-painted and the problem has been resolved.
I'd like to fill you in on the history of this complaint from...

our perspective. We were hired by Lennar in 2013 to paint the façade of the [redacted]'s home where some siding shakes had been replaced. This home had originally been painted the year it closed (in 2006). It is difficult to obtain paint color information on a home that old. I did considerable research and found a color conversion chart for matching Alside Siding colors to Sherwin [redacted] paint colors. (For this home it is Alside Slate = Sherwin [redacted] Pavestone). No one informed us that the homeowners had a can of the original paint with the exact formula on it. Obviously this would have helped. After painting this last year, we were informed by the homeowner that we made a "mistake" and the color was, in their words, "wrong". At that point they told us that they had that original can. Attached is a picture of their original paint can held up against the new paint that we did last year that they were unhappy with. Also is a picture of the home after we painted it last fall showing the front façade with a view of the siding (a non-painted product). We discussed the homeowners complaint with Lennar at that time and they said we had to repaint it. We discussed this with the homeowner but it was too cold to repaint it then. Then this spring, we had unusual cold and rain, but had hoped to try to schedule this in July. We admit that we did have difficulty getting a painting crew lined up, as painters are in now in short supply. Additionally, we didn't hurry to complete this project, as we felt it was an unreasonable demand. We feel that the color-match we did last fall did not warrant repainting and for the age of the home, the paint color was very very very close to the color of the siding.
As I stated at the beginning, the home has now been repainted. Please let me know if you have any questions.
[redacted]
Pro Drywall & Painting, Inc.
XXXXX Auger Avenue, Corcoran MN XXXXX
XXX-XXX-XXXX
[redacted]@prodrywall.com

From: Pro Repair & Maintenance (mailto:[redacted]@prodrywall.com)
Sent: Wednesday, October 16, XXXX X:XX PM
To: Lennar
Subject: XXXXX Lake Forest Drive
Hello. [redacted] and I met with [redacted] and [redacted] at their home at XXXXX Lake Forest Drive. Attached are photos.
1. They have a beautiful home.
2. We used the correct color according to the conversion chart for matching Alside Siding colors to Sherwin [redacted] paint colors, which for this home is Alside Slate = Sherwin [redacted] SW7642 Pavestone.
3. The Pavestone color we put on the front of the home is very close match to the siding color on the side of the home. Both [redacted] and I, and [redacted] who had been there a week ago, and the painters, all agree that it is very very good. See attached.
4. The homeowner did have a can of the original paint that was used, which they never told anyone that they had. We held this can of paint up next to the newly painted siding, showing a very close match. See attached.
5. The homeowner said that they wanted it to be a grayer shade like it was originally; they think it is too beigy; and that it was really the principle of the thing - they are just frustrated with this whole thing, and are subsequently being very picky. The color is a very subtle difference from what they were expecting.
6. We can repaint the front of the home, per the formula they have now provided us, but it will be another $1795.00.
Please let us know how you want to proceed.
[redacted] Thorsen [redacted]
Pro Repair & Maintenance
Pro Drywall & Painting, Inc.
XXXXX Auger Avenue
Corcoran, MN XXXXX
XXX-XXX-XXXXdirect
XXX-XXX-XXXXfax
[redacted]@prodrywall.com
[redacted]

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Address: 20125 Auger Ave, Hamel, Minnesota, United States, 55340-9392

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