Pro Energy Solutions

This company is the epitome of unprofessionalismI scheduled and confirmed THREE separate appointments with them for a quote on a central AC unit and installationThey failed to show up for each and every appointment and completely wasted my time all timesWhen I called their office to complain after the 3rd missed appointment, their secretary had the audacity to give us rude, disrespectful and sarcastic feedbackFor example, when we requested her to send the representative to our house immediately, she sarcastically replied "sorry but my teleporter is broken." How rude and low-classDo not do business with this company

Complaint: [redacted] I am rejecting this response because:Several statements that were made in their response were false.This evening an attempt was made to explain why I was rejecting their response but much to my dismay at the time of proof-reading, everything disappeared and I was brought back to the sign on screen I signed back in with the hopes my letter would still be there in draft form but it wasn't Within the next day or so I will recap my experiences with John B [redacted] and the office member that joined him at my home Along with my rebuttal and explanation of why I have no faith or trust in John B [redacted] and Pro Solutions I attached pictures of the before and after of my floor; those same pictures are here now for your viewing On another note, it has been days since they installed the new hot water heater and we have yet to take anything more than a quick luke warm shower This was mentioned at the time of my initial call to their office on Sept 29th and John stated that if they came out and there was nothing wrong with the water heater I would be charged a service call I have removed all energy-saving timers so that the heater is on 24/but it is still not giving us hot waterThis is yet another situation that needs to be addressed and I am not sure how I should proceed since taking any responsibility for wrong doing is not part of their business plan I thank you in advance for your understanding and patience.I continue to remain a dissatisfied customer and would appreciate handling all aspects of this unfortunate situation through the assistance of Revdex.com Regards, [redacted]

John was very responsive My AC broke, and he was able to come out same day (Saturday) Found the problem quickly, explained it well, showed it to me, educated me on how to keep my AC unit running more efficiently, and was extremely reasonable Also, did not try to sell me anything additional, that others may have Would definitely use them again

Complaint: [redacted] I am rejecting this response because: The HVAC system is still waiting to be inspected by the township and I have not receive the refund of $ Last Thursday we were expecting a call from at least the township to come over and inspect the system but instead it was from Pro-energy Systems letting us know an electrician will be stopping by The electrician re-wired the drain pump to past inspection but I have not received a follow up call today I have no idea when the inspection is going to happen The install was completed in July and it is now the end of October Any assistance you can provide us in getting the inspection done and the refund delivered by Pro-energy System is greatly appreciated Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: no effort has been made to schedule the inspection or reimbursement of the overcharge of $588.70, additionally we have discovered the new [redacted] humidifier is not working I will not consider this Revdex.com case closed until the following items have been completed; Township Inspection is done with a passing grade meeting all township codes for plumbing, electrical and fireInvestigate and resolve why the new [redacted] humidifier is not workingRefund received and deposited in our back account.With the response that the township cannot perform the inspection until next month (December) I called the township and scheduled an appointment myself The plumbing, electrical and fire inspectors are scheduled for the AM on December 8th I request that Pro-energy Solutions be present on 12/during the inspection Regards, [redacted]

Complaint: ***
I am rejecting this response because:
The inspection by the township has not been done and we have not received the refund for the pending amount of $588.70.
I have been in contact with Pro-energy Solution seeking a date the township will be onsite to perform their inspection for the installation of the furnace and AC uint done by Pro-energy Solutions
Once the inspection has been done and approved and we have received the refund of $due from Proenergy Solutions can we consider the complaint resolved
Regards,
*** ***

Thank you for the pictures, unfortunately there is no correspondence as to where the after pictures are in conjunction to the before picturesit would definitely be more conclusive if there were pictures identifying where the old water heater was and where the heavy boxes of tile where locatedand a before picture without the towels on the floorThere could be anything under those towels, no one knows since we cannot see it. Our office was never called in regards to the luke warm water issue so therefore I was never able to schedule anyone to go and see what the problem wasI cannot possibly know of a problem without being notified and therefore I cannot possibly fix it. In regards to the floor, we had given the customer an offer to repair the floor so long as she had everything out of the waythis was previously mentioned in first response of the complaintso at this point I am not sure what exactly the customer is looking forthe pictures are basically mute since we have already offered to repair, and she has refused. If the customer has a problem with luke warm water all she needs to do is call and we can set up a service call to her homeshe is under warranty

The customer is correct in the statement of the second thermostat not being installedthe system would not configure with the both thermostats, the customer was given a more expensive thermostat with internet link and a thermostat that could be moved to that location at anytime, ( remote controlled
or left at the base). our company agrees that we owe the customer a refund for the thermostatwe also need to schedule a date for the installation of the dampners that have been on back order, this was given to the customer at no extra cost, since part of the package. we would like to schedule the work to be completed and give customer difference between permit cost and thermostat that was not installedcustomer still needs to have an inspection by the township for the installationther permit cost for this job was $

To answer the customers complaint in regards to someone coming out to her home, she called and insisted that John come out to her home immediately, this was approximately pm, unfortunately John had a prior meeting engagementJohn stated to the customer that he would try and come after the
meetingHe was not sure what time the meeting was going to endHe anticipated that it should be over at around ten pm, and try and make it out to her homeThe meeting ended at 11:pmWith his phone having an issue, he did not receive her text until the following morningJohn did not feel it was appropriate to call her at 11:in the eveningAs soon as John received the message via text in the morning, he replied that he was available immediatelyhe messaged her at 7:am, mentioning that he could be there between and in the morningThe customer did not answer right awayBy the time she answered he was already at the office awaiting a company wide trying eventShe responded that pm would be better for herBy that time she had already had her father call the office several timesHer father was advised that we cannot discuss a customers situation since our contract is with his daughter not himThe father continued to call back numerous times, threatening that he was a political member of the communityAt this point it was advised by our company that representatives would need to go to the homeThe customer called back and stated she would be home and waiting for usWe immediately broke our commitment with our training class and headed to her homeUpon arrival at her home she allowed us access to her home, and asked if she could call her boyfriend and have him on the phone at the same timeWe made an offer in good faith, not evening knowing if we caused the damage to her floor or if it was pre-existingat this point we madden offer, all the while she was yelling at our representatives and so was her boyfriend over the phonethe customer then decided to add to her list of demands, and also advising that we would have to sit there and waiter the floor to dry before replacing the water heater, and said it would be done at her leisurewe tried to explain that the flooring company would have their own schedule and would coordinate some convent timesand we would remove and reinstall water heater on the same day , only after the flooring expert advised the floor was dry and completewe also advised that we would not remove the washer and dryer, that would be her responsibilityshe was additionally notified that she could also be given the replacement cost in a monetary way so she could do the floor at her convenienceboth of these options were unacceptable to the customer and the boyfriend and they continued to yell their disapprovalwe attempted to explain that it was a twelve year old floor and we were being more than fairthere was other additional damage to the floor which she pointed out was caused by her. in regards to an itemized bill, we gave her a flat rate price to install a water heater, which included the cost of the water heater, the labor hours, the permit fee associated with all install done by our companywhether the job takes us and hour with one man or hours with men the price remains the sameOur prices are still lower than all our major competitors. thank you for your time Meike Pro Energy Solutions

I was able to get an appointment the next day. Anthony came and in a few moments diagnosed the problem and recommended what needed to be done. Great work Anthony! I'm very happy with Pro Energy Solutions - and I will definitely ask for their service again. Thank you for your time Mike and Anthony.
-Brenda

Complaint: [redacted]
I am rejecting this response because:Several statements that were made in their response were false.
This evening an attempt was made to explain why I was rejecting their response but much to my dismay at the time of proof-reading, everything disappeared and I was brought back to the sign on screen.  I signed back in with  the hopes my letter would still be there in draft form but it wasn't.  Within the next day or so I will recap my experiences with John B[redacted] and the office member that joined him at my home.  Along with my rebuttal and explanation of why I have no faith or trust in John B[redacted] and Pro Solutions I attached pictures of the before and after of my floor; those same pictures are here now for your viewing.  On another note, it has been 8 days since they installed the new hot water heater and we have yet to take anything more than a quick luke warm shower.  This was mentioned at the time of my initial call to their office on Sept 29th and John stated that if they came out and there was nothing wrong with the water heater I would be charged a service call.  I have removed all energy-saving timers so that the heater is on 24/7 but it is still not giving us hot water. This is yet another situation that needs to be addressed and I am not sure how I should proceed since taking any responsibility for wrong doing is not part of their business plan.  I thank you in advance for your understanding and patience.I continue to remain a dissatisfied customer and would appreciate handling all aspects of this unfortunate situation through the assistance of Revdex.com.
Regards,
[redacted]

This company is the epitome of unprofessionalism. I scheduled and confirmed THREE separate appointments with them for a quote on a central AC unit and installation. They failed to show up for each and every appointment and completely wasted my time all 3 times. When I called their office to complain after the 3rd missed appointment, their secretary had the audacity to give us rude, disrespectful and sarcastic feedback. For example, when we requested her to send the representative to our house immediately, she sarcastically replied "sorry but my teleporter is broken." How rude and low-class. Do not do business with this company.

Complaint: [redacted]
I am rejecting this response because: no effort has been made to schedule the inspection or reimbursement of the overcharge of $588.70, additionally we have discovered the new [redacted] humidifier is  not working.
I will not consider this Revdex.com case closed until the following items have been completed; 1. Township Inspection is done with a passing grade meeting all township codes for plumbing, electrical and fire. 2. Investigate and resolve why the new [redacted] humidifier is not working. 3. Refund received and deposited in our back account.With the response that the township cannot perform the inspection until next month (December) I called the township and scheduled an appointment myself.  The plumbing, electrical and fire inspectors are scheduled for the AM on December 8th.  I request that Pro-energy Solutions be present on 12/8 during the inspection.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The HVAC system is still waiting to be inspected by the township and I have not receive the refund of $588.70.   Last Thursday we were expecting a call from at least the township to come over and inspect the system but instead it was from Pro-energy Systems letting us know an electrician will be stopping by.  The electrician re-wired the drain pump to past inspection but I have not received a follow up call today.  I have no idea when the inspection is going to happen.  The install was completed in July and it is now the end of October.  Any assistance you can provide us in getting the inspection done and the refund delivered by Pro-energy System is greatly appreciated.
Regards,
[redacted]

John was very responsive. My AC broke, and he was able to come out same day (Saturday). Found the problem quickly, explained it well, showed it to me, educated me on how to keep my AC unit running more efficiently, and was extremely reasonable. Also, did not try to sell me anything additional, that others may have. Would definitely use them again.

Complaint: [redacted]
I am rejecting this response because:Several statements that were made in their response were false.This evening an attempt was made to explain why I was rejecting their response but much to my dismay at the time of proof-reading, everything disappeared and I was brought back to the sign on screen.  I signed back in with  the hopes my letter would still be there in draft form but it wasn't.  Within the next day or so I will recap my experiences with John B[redacted] and the office member that joined him at my home.  Along with my rebuttal and explanation of why I have no faith or trust in John B[redacted] and Pro Solutions I attached pictures of the before and after of my floor; those same pictures are here now for your viewing.  On another note, it has been 8 days since they installed the new hot water heater and we have yet to take anything more than a quick luke warm shower.  This was mentioned at the time of my initial call to their office on Sept 29th and John stated that if they came out and there was nothing wrong with the water heater I would be charged a service call.  I have removed all energy-saving timers so that the heater is on 24/7 but it is still not giving us hot water. This is yet another situation that needs to be addressed and I am not sure how I should proceed since taking any responsibility for wrong doing is not part of their business plan.  I thank you in advance for your understanding and patience.I continue to remain a dissatisfied customer and would appreciate handling all aspects of this unfortunate situation through the assistance of Revdex.com.
Regards,
[redacted]

I know you don’t want to hear another complaint regarding our HVAC installation but I have to inform you that we found water all over the basement a few weeks back from the water line connected to the humidifier.  The team reused the old plastic water line to the humidifier but incorrectly connected the line to the [redacted] humidifier.  They didn't insert a little copper tube piece that goes into the end of the plastic line but instead used a copper collar normally used for a copper water line.  Well when I replaced the plastic line with a new copper line the collar they use was bent which caused the leak at the water value of the humidifier.  At this time I’m not sure the humidifier is working the value doesn’t appear to be opening when the furnace on or blower is running.  I would like for you to come and check things out and confirm everything is fully working.
 
BTW I had no idea an electrician was coming to rewire the external pump.  When my wife said some was coming I thought is was finally going to be the township inspector not the electrician to do the work he did.  Please let me know when the township is scheduled to do the inspection?
 
What do we have to do to get things completed as per our agreement and receive the refund due?

I was under the impression this matter had been resolved. I know the customer has been awaiting the construction department for their inspection, after calling the township several times, we were informed that they did not have any opening available and to please call back next month ( December). this is the first time I have had to call a township back a month later in order to make an inspection appointment. I will gladly do so in order to resolve this matter, I just find it hard to believe that a town cannot schedule an appointment for a following month, or that they are that busy. I will keep the customer informed of the progress I make with the township.

Review: On September 27th I hired Pro Energy Solutions to remove and replace my hot water heater. Since this service took place I did not enter my laundry room until this morning in an effort to allow all the excess water to dry as well as I had no need to use that room. This morning prior to going to work I proceeded to clean the floor so I could put all the items that had been removed back in place. At that time I noticed damage to my floor (holes in the congoleum that went right to the cement) which I realized happened at the time of removing and replacing the water heater. I contacted the company requesting that someone come to y home to view the damage. The gentleman, John B[redacted] who was the individual that did the service on 9/27 contacted me and made inappropriate accusations regarding my floor. The conversation then became heated but in the end he agreed to come to my home this evening after his meeting which would be 10pm. It is now after 11pm and he has not shown, nor have I received a courtesy call. I also sent a text message asking whether or not he would be coming or does he need to reschedule but I received no response. This is poor customer service. When there was money to be made they were right on time. I also requested an itemized invoice for the $1395 that I was charged but to no avail. I am not a satisfied customer and will be disputing the charge with my credit card company until something is done about my floor and this matter is handled professionally.Desired Settlement: I would like to work amicably in having my floor repaired or replaced. From what I can tell the floor is probably a builders grade of congoleum and should be accessible. In order to have the floor repaired the water heater, washing machine and dryer will have to be dismantled and put back together and I expect Pro Energy Solutions to handle that as well. Until there is resolution I will continue disputing the charge on my credit card.

Business

Response:

To answer the customers complaint in regards to someone coming out to her home, she called and insisted that John come out to her home immediately, this was approximately 7 pm, unfortunately John had a prior meeting engagement. John stated to the customer that he would try and come after the meeting. He was not sure what time the meeting was going to end. He anticipated that it should be over at around ten pm, and try and make it out to her home. The meeting ended at 11:30 pm. With his phone having an issue, he did not receive her text until the following morning. John did not feel it was appropriate to call her at 11:30 in the evening. As soon as John received the message via text in the morning, he replied that he was available immediately. he messaged her at 7:35 am, mentioning that he could be there between 8 and 9 in the morning. The customer did not answer right away. By the time she answered he was already at the office awaiting a company wide trying event. She responded that 7 pm would be better for her. By that time she had already had her father call the office several times. Her father was advised that we cannot discuss a customers situation since our contract is with his daughter not him. The father continued to call back numerous times, threatening that he was a political member of the community. At this point it was advised by our company that 2 representatives would need to go to the home. The customer called back and stated she would be home and waiting for us. We immediately broke our commitment with our training class and headed to her home. Upon arrival at her home she allowed us access to her home, and asked if she could call her boyfriend and have him on the phone at the same time. We made an offer in good faith, not evening knowing if we caused the damage to her floor or if it was pre-existing. at this point we madden offer, all the while she was yelling at our representatives and so was her boyfriend over the phone. the customer then decided to add to her list of demands, and also advising that we would have to sit there and waiter the floor to dry before replacing the water heater, and said it would be done at her leisure. we tried to explain that the flooring company would have their own schedule and would coordinate some convent times. and we would remove and reinstall water heater on the same day , only after the flooring expert advised the floor was dry and complete. we also advised that we would not remove the washer and dryer, that would be her responsibility. she was additionally notified that she could also be given the replacement cost in a monetary way so she could do the floor at her convenience. both of these options were unacceptable to the customer and the boyfriend and they continued to yell their disapproval. we attempted to explain that it was a twelve year old floor and we were being more than fair. there was other additional damage to the floor which she pointed out was caused by her. in regards to an itemized bill, we gave her a flat rate price to install a water heater, which included the cost of the water heater, the labor hours, the permit fee associated with all install done by our company. whether the job takes us and hour with one man or 10 hours with 10 men the price remains the same. Our prices are still lower than all our major competitors. thank you for your time Meike Pro Energy Solutions

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Several statements that were made in their response were false.

This evening an attempt was made to explain why I was rejecting their response but much to my dismay at the time of proof-reading, everything disappeared and I was brought back to the sign on screen. I signed back in with the hopes my letter would still be there in draft form but it wasn't. Within the next day or so I will recap my experiences with John B[redacted] and the office member that joined him at my home. Along with my rebuttal and explanation of why I have no faith or trust in John B[redacted] and Pro Solutions I attached pictures of the before and after of my floor; those same pictures are here now for your viewing. On another note, it has been 8 days since they installed the new hot water heater and we have yet to take anything more than a quick luke warm shower. This was mentioned at the time of my initial call to their office on Sept 29th and John stated that if they came out and there was nothing wrong with the water heater I would be charged a service call. I have removed all energy-saving timers so that the heater is on 24/7 but it is still not giving us hot water. This is yet another situation that needs to be addressed and I am not sure how I should proceed since taking any responsibility for wrong doing is not part of their business plan. I thank you in advance for your understanding and patience.I continue to remain a dissatisfied customer and would appreciate handling all aspects of this unfortunate situation through the assistance of Revdex.com.

Regards,

Business

Response:

Thank you for the pictures, unfortunately there is no correspondence as to where the after pictures are in conjunction to the before pictures. it would definitely be more conclusive if there were pictures identifying where the old water heater was and where the heavy boxes of tile where located. and a before picture without the towels on the floor. There could be anything under those towels, no one knows since we cannot see it. Our office was never called in regards to the luke warm water issue so therefore I was never able to schedule anyone to go and see what the problem was. I cannot possibly know of a problem without being notified and therefore I cannot possibly fix it. In regards to the floor, we had given the customer an offer to repair the floor so long as she had everything out of the way. this was previously mentioned in first response of the complaint. so at this point I am not sure what exactly the customer is looking for. the pictures are basically mute since we have already offered to repair, and she has refused. If the customer has a problem with luke warm water all she needs to do is call and we can set up a service call to her home. she is under warranty.

Review: Pro-energy Solutions has not completed the work that was outlined in our contract and we have paid them in full. Repeated calls to [redacted], the president of Pro-Energy Solutions and the person who signed the contract and took our money, have resulted in promises, and specific appointment times, that he will complete the work, but he never shows up when he says, nor does he call. It is now September 13, 2014 and the initial work of the contract started on July 28, 2014. He also says he filed a permit with the township; at this point, we have our doubts.Desired Settlement: We are seeking reimbursement for the uncompleted work defined in the contract, the cost for the 2nd thermostat not installed, and price adjustment for the 1 thermostat. At this point, seeing the unprofessional installation of the furnace and air conditioner unit, we have no interest in having Pro-Energy Solutions complete the work. We are seeking reimbursement of $1000.00

Business

Response:

The customer is correct in the statement of the second thermostat not being installed. the system would not configure with the both thermostats, the customer was given a more expensive thermostat with internet link and a thermostat that could be moved to that location at anytime, ( remote controlled or left at the base). our company agrees that we owe the customer a refund for the thermostat. we also need to schedule a date for the installation of the 2 dampners that have been on back order, this was given to the customer at no extra cost, since part of the package. we would like to schedule the work to be completed and give customer difference between permit cost and thermostat that was not installed. customer still needs to have an inspection by the township for the installation. ther permit cost for this job was $170.30

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The inspection by the township has not been done and we have not received the refund for the pending amount of $588.70.

I have been in contact with Pro-energy Solution seeking a date the township will be onsite to perform their inspection for the installation of the furnace and AC uint done by Pro-energy Solutions.

Once the inspection has been done and approved and we have received the refund of $588.70 due from Proenergy Solutions can we consider the complaint resolved.