Pro Fitness

upon verification this request to cancel was submitted to our company , We would be happy to refund dues charged since cancellation was approved

Initial Business Response /* (1000, 6, 2016/01/05) */
He does not owe anything anymore and has been cancelledWe will not contact him any furtherWe did not mean for him to feel this way and we apologize
Initial Consumer Rebuttal /* (2000, 8, 2016/01/05) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
If both Pro Fitness and *** leave me alone I will be happyI feel it's questionable about ***I guess time will tell

Initial Business Response /* (1000, 15, 2015/12/29) */
We just purchased another gym that was going out of business *** *** *** *** was responsible for telling their customers that their memberships were sold to us at Pro FitnessOnce the customer realized her membership had been transferred
she decided to cancelWe kept the same cancellation policy as *** *** which was a day noticeShe gave us the notice and the membership was cancelledShe contacted our billing company on the 3rd and it was confirmed with her that as of 12/19/her membership was cancelled

Initial Business Response /* (1000, 15, 2015/11/04) */
She joined and signed a contract on 1/03/and signed up for months and wants to cancel for financial reasons after monthShe was using the facilities and not making paymentsWe are willing to let her out of her contract and will
zero out her balance due

Initial Business Response /* (1000, 8, 2015/12/29) */
If someone does not pay their bills while they have a membership we do eventually send them to collections. She signed the 12 month membership on 3/16/15 with a $10 monthly discount. I have a copy of the 12 month signed membership agreement. In...

June she tried to cancel her contract then she was informed that the contract she signed was a 1 year agreement. She tried saying that her signature was forged but it matched the other signature and we also have her photo on file for the membership ID. Starting in July she stopped making her monthly payments which is why she was sent to collections. She works right next door to the gym. If she moved all she had to do was submit a form to our billing company and the contract would have been cancelled. She will not be removed from collections and still owes the rest of her annual agreement.

[redacted] signed a one year membership agreement with us in two places. We have a copy of this. We tried to help her up front and gave her the first month for free. She was also provided a copy of the agreement.  We can provide another copy if needed.  She was shown the contract and she...

then said she was not going to pay. We have made a couple attempts to work with her however we do have a signed agreement, in two places, from her. [redacted]

upon verification this request to cancel was submitted to our company , We would be happy to  refund dues charged since cancellation was approved.