Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I followed the manufacturers recommendations on cleaning the doors regularly Clopay never accused me of not adhering to the recommended maintenance, yet by including it in the reason they are not honoring the warranty they are implying it In addition they say the pain failure is due to foreign substances adhering to the door but no one has ever come out to take samples of the paint to see if there are "foreign substances" on the door It appears that they are simply looking at the pictures of the paint failure and deducing that, because the paint failed, this must be the cause (circular reasoning) If their assertion is that the door is fine but it is simply the paint that failed, I would like reimbursement for having a painter strip the doors and repaint them or for Clopay to do it themselves But if not, which I am sure they won't, I feel it is very important for consumers to know that despite proper maintenance, the paint that Clopay uses on its doors will not hold up more than to years before cracking, peeling and rusting, and that it is up to the customer to refinish them This is somehow omitted from the beautiful brochures they use to sell their products initially [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[redacted] It has been determined that the damage to your door is accidental damage as a result of the force settings on your automatic openerThe Clopay warranty does not cover accidental damageHowever, as a goodwill gesture, we would like to refund the purchase price of your door ($378.00) Please let us know if you find this acceptable and we will process your payment.Thank you [redacted] Supervisor - Clopay Consumer Services [redacted]
Mrs***,We have been in contact with [redacted] in regards to your case and are waiting on an update from them.Thank You [redacted] - Clopay Consumer Services Supervisor
[redacted] We apologize for the issues we are having with you Clopay door We will replace the sections of you door and upgrade the hardware We be contacting a local dealer to receive and install your replacement sections and hardware I will contact you once we have this arranged.Thank you, [redacted] Supervisor - Clopay Consumer Services
[redacted] We apologize for the situation you are experiencingWe have reached out to our contact at TDI to find status on the door's approvalWe will contact you Monday with a resolutionThank You [redacted] Supervisor - Clopay Consumer Services [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] We sympathize with the situation you are experiencing with your Clopay doors The warranty left on your door is a limited lifetime warranty on the paint systemThe damage to your doors are a result of the force adjustment on your operator being set too high However, as a goodwill gesture, we would like to offer you $towards the purchase of replacement top sections for you doors Let us know if this is acceptable and we will process paymentThanks [redacted] Supervisor – Clopay Consumer Services [redacted]
Mr.Speen,We are sorry that you are having issues with your door Unfortunately the rust you are experiencing is due to a lack of proper maintenanceThis is not a manufacturer's defect and will not be covered under the Clopay warranty I have attached the warranty and maintenance instructions detailing this.Thank You [redacted] Supervisor - Clopay Consumer Services(800) [redacted]
I understand you are concerned about the safety of your garage door We would like to help with that.It is not uncommon to have two different springs on a Clopay garage door This is a common practice The springs are based on the size and weight of the doorIf you would like to be sure that your springs are correct, feel free to contact our Consumer Services Department at ###-###-#### They will need the model number of your door, size of the door, type of windows (if any) and the color painted on each spring Thank you,Clopay Building Products, Inc
[redacted] ,We apologize for the issues you have been experiencing We have placed an order for your missing partsWe will watch closely to make sure that they arrive in a timely manner In regards to your other issues and concerns, please call our Consumer Services line at 1-800-225- Thanks [redacted] Supervisor - Consumer Services [email protected]
[redacted] ,Although the issue you are experiencing is not a manufacturering defect, as a good will gesture, we will replace your door sectionsWe will contact you once we have all of the details (install date, etc...) Thank You [redacted] - Clopay Consumer Services [redacted]
[redacted] I apologize for the problem you are experiencing with your door The installer for you local [redacted] is being contacted today to set up a service call You will be contacted by them to schedule an appointmentThanks [redacted] Supervisor-Clopay Consumer Services(937) 440-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] has contacted me regarding an inspection of the door I am in the process of scheduling an appointment with the inspector Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am very disappointed in Clopay; however they have washed their hands of us as a customer there is no alternative except to accept their response Regards, [redacted] ***
***,Clopay is replacing all of your door sections Once Doors On Demand recevies them, they will contact you to schedule the install.ThanksJosh V [redacted] Customer Service Supervisor - Clopay Bldg Products###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is still open as neither [redacted] nor Clopay has inspected the problem with the garage door yet. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although the representative I just spoke to was much more thorough and well versed in Clopay products I am very unhappy that I never received instructions to 'lubricate' the springs when I bought this door I was working out of town and so was not at home when the garage door was installed Everyone knew that when I ordered the door but didn't give me the courtesy of proper instructions to maintain the door springs I paid $for this door and would expect that I should have received the information I needed Regards, [redacted] ***
[redacted] Ideal Door has a day policy to report issues with your door Your doors were purchased in 2013; therefore, we are not at liberty to offer you a refund Thank You [redacted] Supervisor - Clopay Consumer Services [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I followed the manufacturers recommendations on cleaning the doors regularly Clopay never accused me of not adhering to the recommended maintenance, yet by including it in the reason they are not honoring the warranty they are implying it In addition they say the pain failure is due to foreign substances adhering to the door but no one has ever come out to take samples of the paint to see if there are "foreign substances" on the door It appears that they are simply looking at the pictures of the paint failure and deducing that, because the paint failed, this must be the cause (circular reasoning) If their assertion is that the door is fine but it is simply the paint that failed, I would like reimbursement for having a painter strip the doors and repaint them or for Clopay to do it themselves But if not, which I am sure they won't, I feel it is very important for consumers to know that despite proper maintenance, the paint that Clopay uses on its doors will not hold up more than to years before cracking, peeling and rusting, and that it is up to the customer to refinish them This is somehow omitted from the beautiful brochures they use to sell their products initially [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[redacted] It has been determined that the damage to your door is accidental damage as a result of the force settings on your automatic openerThe Clopay warranty does not cover accidental damageHowever, as a goodwill gesture, we would like to refund the purchase price of your door ($378.00) Please let us know if you find this acceptable and we will process your payment.Thank you [redacted] Supervisor - Clopay Consumer Services [redacted]
Mrs***,We have been in contact with [redacted] in regards to your case and are waiting on an update from them.Thank You [redacted] - Clopay Consumer Services Supervisor
[redacted] We apologize for the issues we are having with you Clopay door We will replace the sections of you door and upgrade the hardware We be contacting a local dealer to receive and install your replacement sections and hardware I will contact you once we have this arranged.Thank you, [redacted] Supervisor - Clopay Consumer Services
[redacted] We apologize for the situation you are experiencingWe have reached out to our contact at TDI to find status on the door's approvalWe will contact you Monday with a resolutionThank You [redacted] Supervisor - Clopay Consumer Services [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] We sympathize with the situation you are experiencing with your Clopay doors The warranty left on your door is a limited lifetime warranty on the paint systemThe damage to your doors are a result of the force adjustment on your operator being set too high However, as a goodwill gesture, we would like to offer you $towards the purchase of replacement top sections for you doors Let us know if this is acceptable and we will process paymentThanks [redacted] Supervisor – Clopay Consumer Services [redacted]
Mr.Speen,We are sorry that you are having issues with your door Unfortunately the rust you are experiencing is due to a lack of proper maintenanceThis is not a manufacturer's defect and will not be covered under the Clopay warranty I have attached the warranty and maintenance instructions detailing this.Thank You [redacted] Supervisor - Clopay Consumer Services(800) [redacted]
I understand you are concerned about the safety of your garage door We would like to help with that.It is not uncommon to have two different springs on a Clopay garage door This is a common practice The springs are based on the size and weight of the doorIf you would like to be sure that your springs are correct, feel free to contact our Consumer Services Department at ###-###-#### They will need the model number of your door, size of the door, type of windows (if any) and the color painted on each spring Thank you,Clopay Building Products, Inc
[redacted] ,We apologize for the issues you have been experiencing We have placed an order for your missing partsWe will watch closely to make sure that they arrive in a timely manner In regards to your other issues and concerns, please call our Consumer Services line at 1-800-225- Thanks [redacted] Supervisor - Consumer Services [email protected]
[redacted] Please call me at ( [redacted] to discuss a solution to your issueThanks [redacted] Consumer Services Supervisor( [redacted]
[redacted] ,Although the issue you are experiencing is not a manufacturering defect, as a good will gesture, we will replace your door sectionsWe will contact you once we have all of the details (install date, etc...) Thank You [redacted] - Clopay Consumer Services [redacted]
[redacted] I apologize for the problem you are experiencing with your door The installer for you local [redacted] is being contacted today to set up a service call You will be contacted by them to schedule an appointmentThanks [redacted] Supervisor-Clopay Consumer Services(937) 440-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] has contacted me regarding an inspection of the door I am in the process of scheduling an appointment with the inspector Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am very disappointed in Clopay; however they have washed their hands of us as a customer there is no alternative except to accept their response Regards, [redacted] ***
***,Clopay is replacing all of your door sections Once Doors On Demand recevies them, they will contact you to schedule the install.ThanksJosh V [redacted] Customer Service Supervisor - Clopay Bldg Products###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is still open as neither [redacted] nor Clopay has inspected the problem with the garage door yet. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although the representative I just spoke to was much more thorough and well versed in Clopay products I am very unhappy that I never received instructions to 'lubricate' the springs when I bought this door I was working out of town and so was not at home when the garage door was installed Everyone knew that when I ordered the door but didn't give me the courtesy of proper instructions to maintain the door springs I paid $for this door and would expect that I should have received the information I needed Regards, [redacted] ***
[redacted] Ideal Door has a day policy to report issues with your door Your doors were purchased in 2013; therefore, we are not at liberty to offer you a refund Thank You [redacted] Supervisor - Clopay Consumer Services [redacted]