Pro Green Coffee

March 10, 2015ComplaintID: [redacted] Wewould like to apologize again for any misunderstandings that may have occurred.We attempted through several emails to discuss a refund with the customer,however she refused to answer our questions regarding the status of the product.Therefore, we were unable to offer any refund Additionally,because she has filed a dispute with her bank, her account with us has beenfrozen Weapologize for any misunderstandingsCustomer satisfaction is very important tous, and we are continuously striving to streamline and perfect the quality ofour serviceHowever, we do stand by our policies and regret that we are unableto assist this customer further Sincerely,ProGreenCoffeeManagement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I very much appreciate the efforts of the Revdex.com Regards, [redacted]

At ProGreenCoffee.com every customer is given the right to try his or her first 30-day supply of ProGreenCoffee without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our ProGreenCoffee Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.progreencoffee.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.progreencoffee.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order 7/10/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/24/14, when the trial period endedUnfortunately, the customer did not contact our company until 7/28/to cancel their subscriptionTheir subscription was canceled at his time, but they were not issued a refund because the charge was in accordance with the Terms and Conditions agreed to upon placing their order We apologize for the misunderstanding, and are willing to refund the $for this complaint upon email confirmation to [email protected] that a resolution has been reachedHowever, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times on our website to process their orders Sincerely, ProGreenCoffee Management

Thank you for contacting Pro Green Coffee Customer SupportSomeone from our Customer Support Team will respond to your email within 24- hoursFor faster service you may reach one of our Customer Support Team Representatives at (877) 872-Mon-Fri 8am-4pm and Saturdays 8am-12pm Pacific Standard Time Sincerely, Pro Green Coffee https://www.progreencoffee.com/ Thank you for contacting Pro Green Coffee Customer SupportSomeone from our Customer Support Team will respond to your email within 24- hoursFor faster service you may reach one of our Customer Support Team Representatives at (877) 872-Mon-Fri 8am-4pm and Saturdays 8am-12pm Pacific Standard Time Sincerely, Pro Green Coffee https://www.progreencoffee.com/

December 19, Complaint ID: [redacted] class=""> We would like to acknowledge receipt of Ms [redacted] ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pro Green Coffee to try for the first days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pro Green Coffee Preferred Customers Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try out full sized product At ProGreenCoffee.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through This customer began her trial on 11/20/when she placed her order with usWe heard from her on 12/5/14, which was after her trial period was over and after she had been charged $for the product she still hadOur Customer Support Representative was able to offer her a refund of 50% of Pro Green Coffee’s retail valueThe customer accepted this offer and was told she did not need to return the product to usThat refund was processed on 12/5/ We do apologize for any misunderstandings and are unfortunately unable to offer the customer a full refund due to the fact that her product is openCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely,

We would like to acknowledge receipt of Ms*** *** complaint and appreciate the opportunity to address it
"">At ProGreenCoffee, every customer is given the right to try his or her first 30-day supply of ProGreenCoffee without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our ProGreenCoffee Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.progreencoffee.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.progreencoffee.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 5/24/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 6/7/14, when the trial period endedThe customer contacted our company on 7/11/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order
We apologize for the misunderstanding, and are willing to refund the $for this complaint upon confirmation a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders
Sincerely,
ProGreenCoffee Management

March3, 2015ComplaintID: *** Wewould like to acknowledge receipt of Ms*** ***’s complaint, andappreciate this opportunity to address itThroughout our email correspondencewith the customer, she stated that she had
filed a dispute with her bank overthe charge, and so her account with us has been frozen Weapologize for any misunderstandingsCustomer satisfaction is very important tous, and we are continuously striving to streamline and perfect the quality ofour serviceHowever, we do stand by our policies and regret that we are unableto assist this customer further Sincerely,ProGreenCoffeeManagement

December 24, Complaint ID: ***
class=""> We would like to acknowledge receipt of Ms*** ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pro Green Coffee to try for the first days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pro Green Coffee Preferred Customers Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try out full sized productAt ProGreenCoffee.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer placed her order on 11/26/14, and this was the date that her trial period beganWe begin the trial on the date the order is created as shipping times may vary and we have no way of knowing when the product arrives to the customerIt is the customer’s responsibility to contact us if the product does not arrive within the weekIn those instances, we are more than happy to extend the end trial date to reflect that delayWe did not hear from the customer during the trial period and on 12/10/14, her account was charged for the bottle she hadWhen the customer called us on 12/13/14, her account was cancelledThere was no mention of a refund during that callOn 12/16/14, she called again regarding the charge on her accountOur Customer Support Representative explained the Terms and Conditions to her, however the customer disconnected the call before they could discuss a refundTo proceed with a refund, we ask that the customer contact us at (*** *** or at ***Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PSTWe do apologize for any misunderstandingsCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, ProGreenCoffee Management

April
13, 2015Complaint
ID: [redacted]We
would like to acknowledge receipt of Ms. [redacted]’s complaint, and
appreciate this opportunity to address it. Our customers are sent their initial
full 30-day supply of Pro Green Coffee to try for the first 14 days without
charge. On...

the 15th day, if the customer has not contacted us, they
are automatically billed for the product in their possession and enrolled in
our Pro Green Coffee Preferred Customers Club, where they receive a monthly
supply every 30 days thereafter. Nowhere on our website do we claim to offer a
free sample or a trial product, only a trial period to try out full sized
product. At
ProGreenCoffee.com, we do not hide our Terms and Conditions in small,
unreadable text or behind a hyperlink. They are disclosed directly on the
ordering website at the bottom of the page in size 12 font, and are also
highlighted in a large white box on the second page where the customer inputs
their card information (please see image on page 2). The customer has to click
“I agree to the Terms and Conditions” twice before the order is processed. If
the customer does not “agree” to those terms, the order will not go through. This
customer began her trial period on 2/9/15 and it ended on 2/23/15. We did not
receive a request to cancel within this time period. At this time, her account
was charged for the retail value of the product in her possession and she was
enrolled in our monthly subscription program. On 3/25/15, she was sent a second
product. We
first received a call from the customer on 4/2/15. During this call, her
account was cancelled and our Customer Support Representative explained our
Terms and Conditions. The customer was made aware that she was calling outside
of her trial period and that she was ineligible for a refund. We
apologize for any confusion that may have occurred. While we do advertise with
companies such as Pure Slim Garcinia, we are different companies. The customer
may have called Pure Slim Garcinia to cancel her account with them, however we
did not receive a cancellation request until 4/2/15. Although
we are unable to issue a refund, we would like to offer a complimentary bottle
as a courtesy for the misunderstanding. This will be sent out once we receive
an email to [redacted]. We can assure her that the
account has been successfully cancelled. Customer
satisfaction is very important to us, and we are continuously striving to
streamline and perfect the quality of our service. However, we do stand by our
policies and would like to reiterate that our customers accept the Terms and
Conditions two separate times before the order is processed. Sincerely,ProGreenCoffee
Management

At ProGreenCoffee.com every customer is given the right to try his or her first 30-day supply of ProGreenCoffee without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder...

postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our ProGreenCoffee Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.
 
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.progreencoffee.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on www.progreencoffee.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Specifically, this customer placed their order 7/10/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/24/14, when the trial period ended. Unfortunately, the customer did not contact our company until 7/28/14 to cancel their subscription. Their subscription was canceled at his time, but they were not issued a refund because the charge was in accordance with the Terms and Conditions agreed to upon placing their order.
 
We apologize for the misunderstanding, and are willing to refund the $87.73 for this complaint upon email confirmation to [email protected] that a resolution has been reached. However, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times on our website to process their orders.
 
 
Sincerely,
 
ProGreenCoffee Management

Complaint
ID: [redacted]
We would like to acknowledge receipt of Ms[redacted]
[redacted] complaint and appreciate the opportunity to address it.
At ProGreenCoffee.com
every customer is given the right to try his or her first 30-day supply of...

ProGreenCoffee
without charge for the first 14 days. After the 14-day trial period, if the
customer is dissatisfied with the product, they are to return the remainder
postmarked for return within their 14-day trial period and also contact our
Customer Support Team via email or phone to request cancelation. If the
customer keeps their 30-day supply after the 14 days, they are automatically
billed for the product in their possession on the 15th day and then enrolled in
our ProGreenCoffee Preferred Customer Club where they are shipped out and
billed for a fresh monthly supply every 30 days thereafter.
 
The customer has the ability to cancel at anytime by calling our Customer Support Team
or emailing [email protected]. If a customer needs to contact customer service,
the phone number is listed on www.progreencoffee.com, the pamphlet, and the package the
product is shipped in. The terms are disclosed clearly on www.progreencoffee.com
where the customer ordered their product.
The customer also has to click "I agree to the terms and conditions" twice before the order is
processed. If the customer does not "agree" to the terms, the order will not process. The terms
and conditions are disclosed directly on the ordering website, not only on the bottom of the first
page, but also highlighted in a large white box on the second page where the customer inputs
their card information as well as sent out with the product.
Specifically, this customer placed their order 8/1/14. This is when they paid the initial $4.95 for shipping,
and marks the start of
their 14-day trial period. Since we did not receive a request for cancelation
and/or a returned product during the allotted trial period, the customer was
charged for the full-month’s supply on the 15th day, 8/15/14, when the trial period ended. Unfortunately,
 the customer did not contact our company until 9/6/14
to cancel their subscription. The subscription was canceled at his time, but
they were not issued a refund because the charge was in accordance with the
Terms and Conditions agreed to upon placing their order.
 
We apologize for
the misunderstanding, and are willing to refund the $87.73 for this complaint
upon email confirmation sent to [email protected] that a
resolution has been reached. However, we stand by our policies and would like
to reiterate that our customers accept the terms and conditions two separate
times on our website to process their orders.
 
 
Sincerely,
 
ProGreenCoffee
Management

We would like to apologize again for Ms. [redacted]’s experience with Pro Green Coffee. Our Customer Support Representative Supervisor spoke with the customer and they were able to come to a satisfactory resolution.   Sincerely, ProGreenCoffee Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I very much appreciate the efforts of the Revdex.com.
Regards,
[redacted]

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on 
underline;">www.progreencoffee.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on www.progreencoffee.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Specifically, this customer placed their order 7/23/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 8/6/14, when the trial period ended. The customer contacted our company on 8/12/14 to cancel their subscription. On this day, the customer stated she had returned the procuct to us, however we had not received anything and therefore were unable to negotiate any type of refund. The subscription was canceled at his time, but they were not issued a refund as the charge was in accordance with the Terms and Conditions agreed to upon placing their order.
 
On 8/14/14 we received the returned product, but it was postmarked on 8/8/14, which was outside of the customer’s trial period that ended on 8/6/14. For this reason, we were still unfortunately unable to issue a refund in accordance with our terms and conditions.
 
We apologize for the misunderstanding, and are willing to refund the $87.73 for this complaint upon email confirmation to [email protected] that a resolution has been reached. However, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times on our website to process their orders.
Sincerely,
ProGreenCoffee Management

March
10, 2015ComplaintID: [redacted] Wewould like to apologize again for any misunderstandings that may have occurred.We attempted through several emails to discuss a refund with the customer,however she refused to answer our questions regarding the status of the product.Therefore, we were unable to offer any refund.  Additionally,because she has filed a dispute with her bank, her account with us has beenfrozen.   Weapologize for any misunderstandings. Customer satisfaction is very important tous, and we are continuously striving to streamline and perfect the quality ofour service. However, we do stand by our policies and regret that we are unableto assist this customer further.  Sincerely,ProGreenCoffeeManagement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their proof says if not cancelled in 14 day trial period. Does not say the trial period starts when it is shipped. They can track a shipment to know when a person receives it by having package signed for. Also they are miss informed I asked the lady numerous times that I wanted my money put back in my account and she kept on saying "NO" due to their policy I had the product over 14 days. Then she asked me about if I had the wrapping around the lid of the bottle and if the bottle was not opened then they possibly could give me a refund. I just want my refund. I already contacted them once. They have my account information where they took the money out just put the money back in my account that is when this will be resolved. I do not understand why I have to call them again just put the money back in my account.
Regards,
[redacted]

Please see the attached document for our response. 
February26, 2015ComplaintID: [redacted] Wewould like to acknowledge receipt of Ms. [redacted]’s complaint, andappreciate this opportunity to address it. Our customers are sent their...

initialfull 30-day supply of Pro Green Coffee to try for the first 14 days withoutcharge. On the 15th day, if the customer has not contacted us, theyare automatically billed for the product in their possession and enrolled inour Pro Green Coffee Preferred Customers Club, where they receive a monthlysupply every 30 days thereafter. Nowhere on our website do we claim to offer afree sample or a trial product, only a trial period to try out full sizedproduct.  AtProGreenCoffee.com, we do not hide our Terms and Conditions in small,unreadable text or behind a hyperlink. They are disclosed directly on theordering website at the bottom of the page in size 12 font, and are alsohighlighted in a large white box on the second page where the customer inputstheir card information (please see image on page 2). The customer has to click“I agree to the Terms and Conditions” twice before the order is processed. Ifthe customer does not “agree” to those terms, the order will not go through.  Thiscustomer began her trial period on 1/26/15. This was when she paid $4.95 forshipping and handling. On 2/9/15, the customer’s trial period was over andsince we did not receive a request to cancel within those two weeks, heraccount was charged for the product in her possession.  Wereceived a call from the customer on 2/18/15. Her account was cancelled at thispoint and she was reminded of our Terms and Conditions, which were agreed to atthe time the order was placed. Our Customer Support Representative explainedthat we do not accept returns outside of the trial period and that we areunable to offer the customer a refund.  Weregret that we are cannot refund the customer, but we can assure her that theaccount has been successfully cancelled. We apologize for any misunderstandingsand are unfortunately unable to offer the customer a full refund due to thefact that her product is open. Customer satisfaction is very important to us, andwe are continuously striving to streamline and perfect the quality of ourservice. However, we do stand by our policies and would like to reiterate thatour customers accept the Terms and Conditions two separate times before theorder is processed.   Sincerely,ProGreenCoffeeManagement

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on 
underline;">www.progreencoffee.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on www.progreencoffee.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Specifically, this customer placed their order on 7/13/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/27/14, when the trial period ended. The customer unfortunately did not contact our company until 7/29/14 to cancel their subscription. The subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order. Addtionally, notes in this customer’s account state she did not ask for a refund when speaking to our Customer Service Representative.
 
We apologize for the misunderstanding, and are willing to refund the $87.73 for this complaint upon email confirmation to [redacted]om that a resolution has been reached. However, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times on our website to process their orders.
 
 
Sincerely,
 
ProGreenCoffee Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They still will not return my money and are completely ignoring the issue. 
Regards,[redacted]

Thank you for contacting Pro Green Coffee Customer Support. Someone from our Customer Support Team will respond to your email within 24- 48 hours. For faster service you may reach one of our Customer Support Team...

Representatives at (877) 872-2161 Mon-Fri 8am-4pm and Saturdays 8am-12pm Pacific Standard Time.
 
Sincerely,
Pro Green Coffee https://www.progreencoffee.com/
Thank you for contacting Pro Green Coffee Customer Support. Someone from our Customer Support Team will respond to your email within 24- 48 hours. For faster service you may reach one of our Customer Support Team Representatives at (877) 872-2161 Mon-Fri 8am-4pm and Saturdays 8am-12pm Pacific Standard Time.
 
Sincerely,
Pro Green Coffee https://www.progreencoffee.com/