I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Inspector M[redacted] described Zandra as aggressive and hostile and described Marcus as a fast talker - The response from Pro Image displays an accurate description of their personalities. Please find attached, a zip folder with files verifying all accounts of my complaint. Regards, [redacted]Zip File attached again along with Printscreen of original submission Friday, September 15th - I will also send via the Revdex.com e-mail address
We made the customer fully aware as to what was going on. I kept her in the loop about everything. These accusations are slanderous and defaming. Our company has never shown any form of disrespect to the customer. Yes, I did inform the customer once there was a stop order that she had to go downtown...
for a variance. She wanted either myself or my partner to go with her but we were told by the same inspector that it was something she had to handle. Ms. [redacted] became irate at that time and started bad mouthing us to her neighbors and friend that she referred to our company. We did not know that we needed a permit for flat work, it had just gone into play in 2016 per the President with the licensing board per a complaint she filed with them. We have not gotten any reply to them and even during the meeting she disclosed that she had went ahead and got it done (parking pad), with the stop work order on her property. We could not complete her steps or wall because the inspector to us that she had to get the steps completely redone because they were separating from her house house. We were put in a very hostile environment by Ms. [redacted] due to her feuding with her neighbors to the right of her and being screamed at by her neighbor to the left when facing her house because the company was still there. Noise ordinance is 9pm and even though we explained that to Ms. [redacted] to relay to her neighbor, she apologized several times as if we were in the wrong. It had gotten so bad that the neighbors she was feuding with started trying to argue with us as well. When I was sitting with Ms. [redacted], one of the neighbors she was feuding with was talking to my partner and she became so infuriated that she started to question me as to why he was talking to them in which I replied, we aren't nasty to anyone. All they were doing was apologizing for giving us a hard time. I never told Ms. [redacted] that we were trying to get in and out if we told her that the job was going to take a week. Also, I made her aware when we were there and if she got security cameras, its because she was rehabbing her home and paranoid about her neighbors coming to her property. We complied with her with waiting to start the work when she got off work but were also told to do what we had to do and just let her know. We were very attentive with her and because of this situation again lost a job with her friends because of her slandering us. We have only been in business since 2014 and I have records to prove it. The delay in time was due to the stop order and due to this situation our equipment was stolen from her property. The inspector came out twice because they got another call stating that we were do illegal work but we were only doing what he told us we could do. When we told her we were pouring concrete, she said ok. There was no issue until I told her we didn't need to be present for the variance. We were still going to do the job afterwards. She added a patio on and never paid for it, she stopped the payment on the check, so we were out all the way around. I am now awaiting a call from City Hall in regards to the matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Inspector M[redacted] described Zandra as aggressive and hostile and described Marcus as a fast talker - The response from Pro Image displays an accurate description of their personalities. Please find attached, a zip folder with files verifying all accounts of my complaint. Regards, [redacted]Zip File attached again along with Printscreen of original submission Friday, September 15th - I will also send via the Revdex.com e-mail address
We made the customer fully aware as to what was going on. I kept her in the loop about everything. These accusations are slanderous and defaming. Our company has never shown any form of disrespect to the customer. Yes, I did inform the customer once there was a stop order that she had to go downtown...
for a variance. She wanted either myself or my partner to go with her but we were told by the same inspector that it was something she had to handle. Ms. [redacted] became irate at that time and started bad mouthing us to her neighbors and friend that she referred to our company. We did not know that we needed a permit for flat work, it had just gone into play in 2016 per the President with the licensing board per a complaint she filed with them. We have not gotten any reply to them and even during the meeting she disclosed that she had went ahead and got it done (parking pad), with the stop work order on her property. We could not complete her steps or wall because the inspector to us that she had to get the steps completely redone because they were separating from her house house. We were put in a very hostile environment by Ms. [redacted] due to her feuding with her neighbors to the right of her and being screamed at by her neighbor to the left when facing her house because the company was still there. Noise ordinance is 9pm and even though we explained that to Ms. [redacted] to relay to her neighbor, she apologized several times as if we were in the wrong. It had gotten so bad that the neighbors she was feuding with started trying to argue with us as well. When I was sitting with Ms. [redacted], one of the neighbors she was feuding with was talking to my partner and she became so infuriated that she started to question me as to why he was talking to them in which I replied, we aren't nasty to anyone. All they were doing was apologizing for giving us a hard time. I never told Ms. [redacted] that we were trying to get in and out if we told her that the job was going to take a week. Also, I made her aware when we were there and if she got security cameras, its because she was rehabbing her home and paranoid about her neighbors coming to her property. We complied with her with waiting to start the work when she got off work but were also told to do what we had to do and just let her know. We were very attentive with her and because of this situation again lost a job with her friends because of her slandering us. We have only been in business since 2014 and I have records to prove it. The delay in time was due to the stop order and due to this situation our equipment was stolen from her property. The inspector came out twice because they got another call stating that we were do illegal work but we were only doing what he told us we could do. When we told her we were pouring concrete, she said ok. There was no issue until I told her we didn't need to be present for the variance. We were still going to do the job afterwards. She added a patio on and never paid for it, she stopped the payment on the check, so we were out all the way around. I am now awaiting a call from City Hall in regards to the matter.
They closed her case because she had gotten work done on her home home after the stop order.