Initial Business Response /* (1000, 5, 2017/05/25) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Everything was explained before the complainant submitted the application (***)All they had to do was read itWe do not hide
thingsEverything is "above board" and not "shady"Our Leasing Agent has been with us for years and normally explains everything with prospective tenants before they submit their application to ensure there is no miscommunicationThere were other groups coming to view the home around the time the complainant was thereIt is possible they were rushed with the arrival of another group as this often happens with a popular rental propertyThis is why I put everything in writing on the application as a backup
Nova Scotia's Residential Tenancies Act is a complex document with a lot of "grey" area that can be interpreted differently in a Tenancy Hearing by different RT OfficersThe person *** spoke to would be a Clerk of the Residential Tenancies Board (RTB) and not an OfficerTheir ability to explain and interpret the Act would be very subjectiveI was assured by a Clerk today that they would never have said what *** claims about the "above board" commentWe are well within our rights to request the security deposit and the applicant can refuse
Although many landlords may collect security deposits "after" the application is accepted, I understand that 99% of landlords collect security deposits before a lease is drawn up and an ingoing inspection is performedWe do attempt to have the written lease created and signed within a few days of the tenants' acceptanceAn ingoing or "pre"-inspection cannot take place until the tenant is getting ready to move inOften applications are received months before the rental unit is availableLandlords need a commitment of a security deposit or signed lease before the lease start date or there is nothing to prevent the tenant from backing out at the last minuteIn reverse, if the tenant does not have a lease in place before taking possession, the home could be unavailable for them on move in dayI have heard this has happened to others who have come to us for help
Not all transitions from one tenant to the next goes smoothlyOften, tenants move out at the last minute of their lease and the new tenants want to move in at the 1st minute of their leasePeople must remain calm and trusting in a landlord-tenant relationshipOften it requires the cooperation of the two parties to get through an ordeal or catastrophe outside of the landlord's or tenant's control
We are sorry that the complainant was confused with the processWe have no issue with destroying all of her and her partner's application and personal informationIn fact, it has already been done
Of course, we will acknowledge best business practicesWe follow the best business practices available to remain fair, impartial, unprejudiced, and to maximize efficiencies for ourselves and our clientele
We always disclose everything in our application "before" the tenant submits itThe complainant simply needs to read documents before signing and sending themThere is nothing "shady" about the way we do businessAll she had to do was ask and we would have explained and deleted the applications
I trust this will satisfy the complaint
Initial Business Response /* (1000, 5, 2017/05/25) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Everything was explained before the complainant submitted the application (***)All they had to do was read itWe do not hide
thingsEverything is "above board" and not "shady"Our Leasing Agent has been with us for years and normally explains everything with prospective tenants before they submit their application to ensure there is no miscommunicationThere were other groups coming to view the home around the time the complainant was thereIt is possible they were rushed with the arrival of another group as this often happens with a popular rental propertyThis is why I put everything in writing on the application as a backup
Nova Scotia's Residential Tenancies Act is a complex document with a lot of "grey" area that can be interpreted differently in a Tenancy Hearing by different RT OfficersThe person *** spoke to would be a Clerk of the Residential Tenancies Board (RTB) and not an OfficerTheir ability to explain and interpret the Act would be very subjectiveI was assured by a Clerk today that they would never have said what *** claims about the "above board" commentWe are well within our rights to request the security deposit and the applicant can refuse
Although many landlords may collect security deposits "after" the application is accepted, I understand that 99% of landlords collect security deposits before a lease is drawn up and an ingoing inspection is performedWe do attempt to have the written lease created and signed within a few days of the tenants' acceptanceAn ingoing or "pre"-inspection cannot take place until the tenant is getting ready to move inOften applications are received months before the rental unit is availableLandlords need a commitment of a security deposit or signed lease before the lease start date or there is nothing to prevent the tenant from backing out at the last minuteIn reverse, if the tenant does not have a lease in place before taking possession, the home could be unavailable for them on move in dayI have heard this has happened to others who have come to us for help
Not all transitions from one tenant to the next goes smoothlyOften, tenants move out at the last minute of their lease and the new tenants want to move in at the 1st minute of their leasePeople must remain calm and trusting in a landlord-tenant relationshipOften it requires the cooperation of the two parties to get through an ordeal or catastrophe outside of the landlord's or tenant's control
We are sorry that the complainant was confused with the processWe have no issue with destroying all of her and her partner's application and personal informationIn fact, it has already been done
Of course, we will acknowledge best business practicesWe follow the best business practices available to remain fair, impartial, unprejudiced, and to maximize efficiencies for ourselves and our clientele
We always disclose everything in our application "before" the tenant submits itThe complainant simply needs to read documents before signing and sending themThere is nothing "shady" about the way we do businessAll she had to do was ask and we would have explained and deleted the applications
I trust this will satisfy the complaint